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NAME:   MORA ANAK MEGAN

MATRIC NO: A13A0492

DATELINE:    15 JUNE 2017

INTERNSHIP DURATION: 6 TH FEB-26 TH MAY 2017

FACULTY SUPERVISOR:        EN FAUZAN HAFIZ BIN

MUHAMMAD SAFRI

INDUSTRY SUPERVISOR: CIK SITI ROKIYAH BT HAMID

LINK: https://youtu.be/H4MhlendJGo

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26th May 2017

Today is my last day for working. We give some appreciate to our manager that had been take care of us for the all the time for our internship. We give small gift to our manager as a thanksgiving.

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25th May 2017

Today I work as evening shift. I checking for any email reply and make a note for dateline any booking. I also washed car rent at evening.

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24th May 2017

OFFDAY

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23rd May 2017

On morning, our manager let 3 of us going on mangrove river safari package. So, we have to ready before 9 o’clock in the morning. This trip takes around 5 hours enjoying mangrove sanctuary. We back to office around 3 PM and get ready to come to office. we just watch over the office on evening.

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22nd May 2017

Fuji and I work evening shift for today. We do some data checking and check for any booking for next month.

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21st May 2017

I opened the office like usual and do our routine cleaning. After all done, I checking any new emails to make sure that our manager get any updated.

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20th May 2017

Morning shift again. kak Ila asking me to checking date for our customer check-in for car rental and write a memo on the board. On the afternoon, I take care of office and kak Ila pick up our guest.

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19th May 2017

I working morning shift again. Today we don’t have task to do and just monitor walk-in guest only.

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18th May 2017

Today I work as morning shift again. Our manager (kak Siti) assign us to answer any comment on our Facebook page. So we need to message the customer that have interested on our package.

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17th May 2017

OFFDAY.

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16th May 2017

I came to office before 3PM because I working evening shift. Due to our manager health, I had to change my schedule and more working at evening compare to morning.

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15th May 2017

I work on evening shift today. My task today just organise file and also look after office. I also checking email to ensure there no delay process during booking reservation to hotel for our customer. We want to ensure that our customer have good service.

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14th May 2017

I work at evening shift again. I just do our routine which is just monitor office and serve customer that walk-in or asking for our services. This evening I got 2 booking from walk-in customer.

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13th May 2017

Today I start evening shift at 3PM until 11PM. Like usual my job just waiting for our customer. I just get a customers at evening. I recommended to customer the package that suitable for them. After confirmed customer booking, I have to send the detail to another company to pick up customer. I also washed a returned rental car.

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12th May 2017

I work on morning shift today. I served walk-in guest that asking for our package. After that our manager (Kak Siti) asking me to doing quotation for Farhan Travel & Tour. I just have to using excel and the format are already prepared by her.

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11th May 2017

I start morning shift for this week. I make usual cleaning routine and make hotel reservation for our MATTA promotion package last year booking. I also checking email to ensure there no delay process during booking reservation to hotel for our customer. We want to ensure that our customer have good service.

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10th May 2017

OFFDAY.

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9th May 2017

I work evening shift again. Today I help Kak Siti (Manager) to estimate quotation for our customer. Kak Siti only assist me through WhatsApp to calculate the commission we can get if our quotation accepted.

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8th May 2017

Today I work as morning shift again. I assist our manager (kak Siti) to reply any comment on Facebook regarding our yearly package. I also able to sold some package today.

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7th May 2017

Like routine we just wait for customer walk-in. we also make call and booking for ferry tickets to Penang.

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6th May 2017

Today we just watch out for office and have to serve if there any guest come asking package. Kak Siti also ask me to write cheque to pay for Langkawi Saga package for snorkelling.

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5th May 2017

I came to office like usual before 3 PM. I asking kak Ila if there anything I can help her with. She asked me to keep receipt bill on the file.

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4th May 2017

My shift was changes. So I had to work at evening shift. I work together with Fujiah on evening. Our task today just to look after office and also have to wash car.

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3rd May 2017

OFF DAY.

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2nd May 2017

I came to office before 3 PM. Our Manager call and asking me to make reservation for new booking

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1st May 2017
Evening shift again. Today I checking file to ensure for renewal date.

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30th April 2017
I monitor office like usual. My task this evening to watch over office. Besides, I also lend a hand to washed car with Fuji.

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29th April 2017

Fuji and I work on evening shift today. As routine, I checking for reply emails that make on other days. I had to call to that hotel to make sure that they receive our application contract rate.

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28th April 2017

I work at evening shift again. My task today, try to advertising our package at media social.

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27th April 2017

I start work at 3 pm. I try to organised the file at our office during free time and try to classify all the document at desktop to make it easier for everyone.

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26th April 2017

Offday.

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25th April 2017

My shift change to evening shift today. Today I just look after the office.

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24th April 2017

Another car rent was return today. So, I wash car early in the morning. After done, I do another task which is editing the operational tour price.

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23rd April 2017

-Assist Kak Ila to make contract rate with new resort/hotel.

-Wash car rental

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22nd April 2017

Today we have another booking from Facebook websites. So I start to make hotel reservation and also pre-forma invoice to our customer. I also make booking to Koh Lipe to our walk-in customer.

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21st April 2017

I do our cleaning routine. Beside I also make sure to checking for replying emails from customer and also from hotel reservation. I also promote our package to any walk-in customer.

I also assist my manager by sending picture for any information that she need. She also asking me to make hotel booking for new package in.

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20th April 2017

-I opened office before 9 o’clock in morning.

-I also do cleaning routine and watering the plant.

-After all finished, I just relax and checking for any mail. I also do some marketing advertising on our company Facebook page.

Our manager (Kak Siti) cannot come to office because she still not recover yet from her sickness. So she asked Kak Ila to monitor us and helping us at office.

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19th April 2017

Happy Offday..

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18th April 2017

Today I work as usual. I also sent invoice to customer. Besides, look after of office.

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17th April 2017

Today I work morning shift again at main office. I just doing some routine and also make sure all customer detail for our booking are already prepared.

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16th April 2017

I attend another meeting on behalf our manager. This meeting is about how to renewal license for travel agent.

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15th April 2017

Today I just look after our office.

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14th April 2017

I open the office as usual in the morning and doing our routine task. We got booking for car rental today.

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13th April 2017

Today Malisa and I attended meeting on behalf our Manager as she still not well. We attend meeting arrange by MATTA Kedah and that the speaker are the president MATTA Kedah En. Rohiman.

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12th April 2017

TIME FOR RECOVER.

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11th April 2017
As usual I came before 3 PM. On evening, Kak Siti came a while to office and ask me to organise each bill payment at our file.

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10th April 2017

Today I help Kak Siti (Manager) to estimate quotation for our customer. Kak Siti teach me how to calculate the commission we can get if our quotation accepted.

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9th April 2017

Working on evening shift again. Today I look after office and serve any walk-in guest.

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8th April 2017

My task for today only wash car after my office-mate collect car from customer.

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7th April 2017

I start my work by counting price and changing price for agent contract rate.

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6th April 2017

I start work at evening shift again. I just do our routine which is just monitor office and serve customer that walk-in or asking for our services.

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5th April 2017

MY FREE TIME.OFFDAY

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4th April 2017

I work as evening shift today. We have a customer buy our package. Our boss asking us to look after the office.

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3rd April 2017

Today Fuji and I working together at main branch. We washed car for rent. We also updating data for pricing.

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2nd April 2017

Just doing usual routine today. Look after and serve walk-in customer.

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1st April 2017

My task today checking emails. Doing some quotation for company that asking for pricing. Sending invoice to customer and also to hotel reservation.

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31st March 2017

Today I wash the car for rental for next user. I also do editing package during no customers.

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30th March 2017

I start morning shift for this week. I make usual cleaning routine and make hotel reservation for our MATTA promotion package. I also checking email to ensure there no delay process during booking reservation to hotel for our customer. We want to ensure that our customer have good service.

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29th March 2017

OFF DAY...

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28th March 2017

Kak mashitah came late today. I just can help her open bed sheet only when guest check out. I do not help her for cleaning today because her husband come to help. So I just stay at office and monitoring email for any booking or call-in.

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27th March 2017

As usual I help kak Fatin to do booking. I also Kak Mashitah (housekeeping) to do some housekeeping.  I just help her to open all bed sheet at every room and she will clean toilet and put the veil on.

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26th March 2017

Today Kak zie sent me to villa. As usual, I will assist kak fatin and also monitor email for any booking. Kak fatin teach me how to close room if there was already booked and also help me to reply email from customer. When guest check out, kak fatin told me what to do. So whenever guest already check out, I already know what to do that are remove bedsheet for changing and also counting for towel to ensure there no missing towel. We also have to check there are no leaving important thing from our customer. If any customer left important thing, we need to inform Kak Fatin so that she can call for customer to pick up their thing. If customer can’t come back but ask for keep their thing, then we will keep it at our office.

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25th March 2017

Today kak Siti sent me to Fuuka Villa again. I assist Kak Fatin as receptionist at villa. While free time, Kak Fatin give me tast which is key-in customer registration detail on sales reports. She ask me to complete for March report only.

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24th March 2017

I start morning shift again today. For today, I only work at our main office because at afternoon our manager want to bring us to watch LIMA (Langkawi International Maritime and Aerospace) event. Our office closed early around 12.40 noon and we spent time to participate with LIMA show.

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23rd March 2017

For this week, I will work at Villa again. My task today are to fill the form for room’s registration. Besides that, I also have to monitor our souvenir shop (Gaya Minami). Kak Fatin asked me to key-in room sales for March because it need to audit on end of month.

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22nd March 2017

My day off.

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21st March 2017

Today I work night shift again. People start busy with LIMA and many of activity was stopping by maritime due to this event. We stop cruise package because cruise company will not operating during LIMA. We don’t have customer today. Maybe it because many tourist prefer to watch the LIMA event compare to doing another activity. Even local also very excited to participate this event.

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20th March 2017

I came to work as usual before 3 pm. Today Kak Zie asking me to washed car before customer pick up the car. After finish wash car, I trying to organise and put all the form at their file so that will be easier to key in data later on.

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19th March 2017

-As I came to work, we have walk-in guest today.

-On evening around 8 above, there are guest that give feedback about the trip package that they buy from us was very wonderful. I was touching by their warmest and giving face to face feedback and came to our office just to give feedback

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18th March 2017

Usually during public holiday, we have less customer. During no customer, I busy myself to create flyer for our package. I make more than one so that Kak siti can choose which is better.

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17th March 2017

As for today I working with Kak Siti (our manager). I give an idea to her to make a video for appreciated our guest. She agree with me and give this task to me.

hopefully enjoying this short video for honeymoon gift thanks..

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16th March 2017

-I work on evening shift starting today for whole week.

-kak Zie asking me to washing car that been used and return by customer

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15th March 2017
JUST A REST DAY!!!!!

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14th March 2017

As usual I open the office and doing routine such as clean the office first. After all done, I continue to cut some word for decoration at room. We all finishing all material for décor as fast as we can. Our manager pick up customer and give car for customer as included in our package. Around 3pm, we go to resort ( Malibest Resorts) for set up the décor because customer check in around 5pm. It just sadly we cannot décor much better cause of running time due to room are not ready yet. So, we decorate as simple as we can but yet look attractive. After finish décor room, we going back to our office to prepared decor dinner table which is also included in honeymoon package. I take overtime because I also want to anticipate with preparation candle dinner light for guest.

https://www.instagram.com/p/BRnmCUUFbru/?taken-by=morameganofficial

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13th March 2017

Today our manager bring me to prepared thing to décor room for our honeymoon package. She bring me to buy a flower and other thing that we need for tomorrow. On evening, we start prepared some greeting card, cutting paper for décor room and also wrapping some present for our customer.

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12th March 2017

I work as morning shift again. After open the office, I washed car first because we have customer that already booking car for rental. At 10am, that customer pick up car. During Sunday, more tourist choose to Koh Lipe over Langkawi Package. We also having less customer today.  While no customer, I try to do some work which is checking emails for hotels/resorts contractual rate. We have to ensure that contract rate are still valid and if almost date for valid, we have to send hotels/resorts new application for contractual rate.

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11th March 2017

Today our Manager (kak Siti) asking me to finishing key-in data for sales last years because she want to send to accountant for auditing sales.

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10th March 2017

Today I work as morning shift again. I try to do flyer for honeymoon package as our manager (kak Siti) assign us to do for Matta Fair package. Each of us have one package that we need make flyer. As for me, I take honeymoon package because no other choice.

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9th March 2017

I start work at our main branch again as morning shift. I start my day by key-in sales data as our manager teach us. I continues from October 2016 and finishing until November 2016. For whole day I trying to finish key-in sales data.

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8th March 2017

Offday.

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7th March 2017

Zaty (receptionist) at Fuuka Villa teach me to open and close room at microsoft and alsoat systems. We have 3 arrivals for check-in today.
After sending customer to their room,Zaty told I have to key in customer details at our sales reports.

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6th March 2017

Today I work at our main branch (pangsajaya holiday sdn bhd). We have 2 customer in the morning. Kak zie assign me to sent service voucher to customer. At evening before back, Kak zie asked me to washed car that used for rental.

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5th March 2017

When come to office, the first thing that we have to know is how many guest will check in and also need to know how many will check out. Next is to tell housekeeping which room that they can clean up. I also checking emails for bookings from either agoda, expedia or booking.com. Every confirmation booking, we need to close one of rooms that we advertise at these 3 pages (Agoda, Expedia and Booking.com). We have to double check to ensure there no mistake when we key in data at our systems.

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4th March 2017

Today Zaty (receptionist/staff) teach me how to check rooms when customers check out. We have to recheck either all electric user are switch off or not. We have 5 check out for today and 3 check in. Zaty also asking me to ensure any booking from our emails were read and also make confirmation to our customers.

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3rd March 2017

Morning shift as usual. We have 2 check in guest for today. I also help Kak Zaidah (housekeeping staff) to clean the rooms. Kak Fatin also teach me to do close or open our villa at Booking.com, Agoda and also at Expedia. Not only that, she also teach me to key in guest details for February.

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2nd March 2017

For this week, I will work at Villa. My task today are to fill the form for room’s registration. Besides that, I also have to monitor our souvenir shop (Gaya Minami).

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1st March 2017

Happy offday.

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28th February 2017

My shift change because our manager assign me to their Villa ( Fuuka Villa). I work at morning shift. At villa, I try to learn housekeeping. Today we have 5 rooms and 1 villa (2 bedrooms) to covers. After that, I back to office and just assist Kak Fatin to do registration.

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27th February 2017

Today I start evening shift again. Kak Zie asked me to washed car that for rental. I also had to check the car condition and recorded it first. If any customer would like to rent a car, then we have to explain all included car condition and also how much insurance we can covers. Around 5PM, we have to serve Mr Aike, one of Pangsajaya Holidays regular customers. He asked me to explain the package to his friend. After a while, they decided to buy our packages.

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26th February 2017

As usual I work as evening shift. My task today wash rental car. After that, I have to check car condition before give to another customer. Beside washed car, I also need to check for customer booking and send service voucher to customer. I also have to double check customer booking detailed. Today i got no customer.

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25th February 2017

Working evening shift again. Today I just organise file while waiting customer. Only around 8PM then I just got customer. This customer are from Russian and they are repeated customers. I manage to sell our package to their.