# data[].attributes.body
My last day in Sri Juliana. No much work I do. For today I just complete all the task given regarding to the industrial training. And today I just have a discussion with my supervisor and she offer me for permanent job in Sri Juliana. Here my last photo with Sri Juliana managing director and my supervisor.

# data[].attributes.body
For today I followed my supervisor to 'Majlis Khatam Quran dan Menyambut Ramadhan' which held at Kg Taman Sedia. There were female attendees which of them are PERKIM members.

# data[].attributes.body
Two days left. For today I am not doing my work as receptionists but I helped other staff cleaning the store and gardening area. This task were ask by supervisor because she want the Sri Juliana look clean and tidy before Ramadan day is coming.

# data[].attributes.body
Since this week is my final week before end the intern, I decided to take one day off which is yesterday. For today I was appointed to sent a quotation for booking of Sekolah Menengah Teknik Kuantan to them. As booking, there are 33 of students and three of teachers besides two of bus drivers will involve in the program.

# data[].attributes.body
Off-day

# data[].attributes.body
Day where all guests check-out. I just assist them in process of check-out. As usual, after guest return room key we need to check the room and if there is no damage, I can return the security deposit

# data[].attributes.body
Last weekend before I end my intern here. Today few of guests were check-in. Some of them were repeated guests and others were new guests. I observed that most of them were staying for one night and they were families.

# data[].attributes.body
Friday!
Arrange booking and check-in process for some guests. Answering phone calls and answering many of questions about chalet facilities when guests asking.

# data[].attributes.body
Monthly meeting held in Sri Juliana. For total of fifteen members of PERKIM were coming and meeting held at 12:30 noon. All of food and beverages were well-prepared to the attendees.

# data[].attributes.body
Off day

# data[].attributes.body
Happy teachers day!

As usual today is off day.

# data[].attributes.body
Less task I do for today. I only was appointed to arrange a meeting for my supervisor with her PERKIM members. The meeting will held on this coming Thursday. Besides, the meeting will held in Sri Juliana, so supervisor asked me to help her prepare menu for the meeting. We decided to serve them the main course such as nasi tomato with rendang hitam and ayam masak merah and some dessert.

# data[].attributes.body
Check-out process.

All of AADK group and other guests were check-out. When AADK check-out, they return the rooms key together. As check-in they need to return 12 of room keys but when check-out there is only 11 of them. One of the key has been taken by one of secretariat as he overlooked. By that, I inform to the secretariat and he subsequently returned a few minutes later.

# data[].attributes.body
Fully booked!

Today the group of AADK were check-in. As booked there were 55 participants including secretariats. But when actual day, there was only 25 of participants and few of secretariats  were attend. By that issues, I had to rearrange their room and manage the payment.

# data[].attributes.body
Today I just arrange check-in form by monthly which is from January to May. Then I was appointed to update information for tomorrow group check-in. Besides, today I manage some guests' check-in.

# data[].attributes.body
Today I had a chance to visit Yusuf Taiyoob factory in Penang. Since my supervisor want to looking a goodies for the event as I said few days before, she brought me and others to the factory. Besides we learnt about hospitality industry, we also learnt about retail industry. We learnt on how the manufacturing process of their products from raw untill they sells to the customers. Retail industry is slightly different since they are selling a tangible products while hospitality is selling an intangible product such as services.

# data[].attributes.body
Off day

# data[].attributes.body
Off day

# data[].attributes.body
Today I was appointed to arrange for upcoming event of PERKIM which is 'Majlis Sambutan Nisfu Syaaban'. The event will held at Masjid Abu Bakar Tanah Rata. For that reason, I was appointed to find a goodies for all participants and need to jut down all of details preparation.

# data[].attributes.body
Settle arrange rooms for the AADK participants and secretariat. For today, I just manage for check-out process and return security deposit to guests.

# data[].attributes.body
As usual I manage guests' check-in and check-out. But today my supervisor appointed me to set-up and manage booking of 'Agensi Anti Dadah Kebangsaan' (AADK), Bentong. As informed there are total of 55 peoples, where 15 of them are secretriat. I need to allocate them by room they should stay-in. Besides, I have to arrange rooms by group which is female and male participants, and secretriat.

# data[].attributes.body
The day which guests check-in. But today just few of guests stay in chalet. I think this is because last week was weekend and labour day so that there is low of booking room.

# data[].attributes.body
No guest for today. My task is only update booking for this weekend. Since i working as receptionist, many of tourists are asking for direction of Big Strawberry Farm and other attractions. So today I learnt one thing which is as receptionist I need to know much of attractions in Cameron Highlands. So that, I had prepared as much info of attractions in Cameron Highlands.

# data[].attributes.body
Off-day

# data[].attributes.body
Off-day

# data[].attributes.body
Woohoo. One month left!

Today is labour day. So more guests are stay in Sri Juliana either in chalet room or homestay. For today, I manage some guests'check-out and some of them check-in. But mostly today guests' are check-out.

# data[].attributes.body
Some of guest's are check-out and some of them extend staying for one more night. In this day I attend guest for check-out and check-in. Besides, I had to inform housekeeper to cleaning the room for next guest stay in.

# data[].attributes.body
Fully booked!

Yes today there are lot of guests are check-in. This is because Monday is labour day. Most of chalet rooms are occupied and there are guest who booked for 2 nights. So my task like usual which manage guest's check-in.

# data[].attributes.body
Today is Friday, and yes it's three days holiday since 1st May is labour day. For today many guest are making reservations by phone. And today I manage some of guests check-in.

# data[].attributes.body
Started my duties. For today Sri Juliana was operated​ like usual. So as always, my task is accept room reservation by phone calls or social media like Facebook or WhatsApp.

# data[].attributes.body
Off for one week. Chalet and homestay is under maintenance.

# data[].attributes.body
Chalet is under maintenance for a weeks. So that my supervisor let us holiday and back to our hometown until 26th April.

# data[].attributes.body
Day where all guests' are check-out.

# data[].attributes.body
For today there is only two guests were check-in. Both booked for one night and making online deposit. So as always I only manage their check-in by view the booking form

# data[].attributes.body
Friday!

The day where guest's check-in. As usual my task is attending guest's check-in. Today the guest are from Malacca and she booked for two nights. As my supervisor going to outstation, so she appointed us to not accept much reservations.

# data[].attributes.body
My day spent with cleaning the reception desk and office. As receptionist, we need to clean and make sure the reception desk in tidy. This is because reception desk is a first images that guests' s view when they arrive.

# data[].attributes.body
Off-day!

# data[].attributes.body
Off-day 😚

# data[].attributes.body
6 weeks to go.

For today only guest who stay in homestay are check-out. So I just waiting for them at reception desk. In this day, I also arrange for upcoming reservations. During my free time, I promote my intern place which is Sri Juliana chalet, homestay, and villa by using the social media.

# data[].attributes.body
As always, my task is only manage the check-out process. Refund the security deposit to guests if there is nothing damage. Then sorted​ all reservations form according to monthly form.

# data[].attributes.body
Saturday.

My task as usual is manage guests' check-in. For today, there were seven which is deluxe rooms and quad rooms, also a homestay were occupied.

# data[].attributes.body
Another Friday and weekend for some states.

For today, I just need to make sure all of guestrooms are cleaning. Besides, I also be informed the details of guests who are check-in for tomorrow. I need to transfer all the guests' details to the booking form.

# data[].attributes.body
It's boring.

Since today no one gues stay in, so i helped to check the stock or inventory in the store room. Then I inform to my supervisor if there any of amenities in out of stock. If there happen, we need to buy from the supplier.

# data[].attributes.body
Off-day 🙌

# data[].attributes.body
Off-day

# data[].attributes.body
Bad news.

We got a news which our business trip to Australia should be cancel due to 'Cyclone Debbie' which hits the city of Queensland. So our intern place in there was affected and still not in good condition.

# data[].attributes.body
My task for today is just keep updates of any feedback or reviews from our past guests through the social media like Facebook and website. From that, the management can improve the service and quality of chalet, villa, and homestay.

# data[].attributes.body
Yes it's about two months left! Hahaha.

It's quite boring because no more guest's​ check-in. We just sit at the front desk until the yesterday guest's check-out. After they check-out, I helped other staff making laundry because my day is just too bored! From that I learnt on how to iron pillowcase and washing other linens.

# data[].attributes.body
We met another weekend.

As always, today I just waiting for guests check-in. Unfortunately there is only one guest who check-in today. It's maybe due to end of school holiday. I observed that when the demand of booking is less especially when non holiday, it's​ will affect the hospitality industry.

# data[].attributes.body
For today I followed my supervisor to attend 'Kuliah Agama beserta Solat Sunat Tasbih' at Masjid Kayangan Brinchang. This event was organized by PERKIM Cameron Highland. While 'kuliah agama' was given by Ustaz Alim.

# data[].attributes.body
Off day

# data[].attributes.body
Off day

# data[].attributes.body
Happy Monday!

Today I went to visiting the homestay at Kg Taman Sedia. It's arrange by company for me to get know more info about other accommodation in Cameron Highlands. End of the site visit, I get to know that there are many homestay at Kg Taman Sedia. Besides, the Kg Taman Sedia homestay provide different service compare to other accommodation. They provide service and facilities including selling culture which they attract the guest in experiencing a norm and Malaysian culture as long.

# data[].attributes.body
For today I just assist guests' check-out. Some of guest's were asking about the attractions in Cameron Highlands, so from this I learnt to improve my communication skills and knowledge about this place.

# data[].attributes.body
Weekend! Like usual, I start my duty as receptionist. Like always, I manage check-in process, complete payment bills, and others.

# data[].attributes.body
Friday and I back to the reality. Hmm back to my intern place.

# data[].attributes.body
Holiday.....

# data[].attributes.body
Holiday yeay!

# data[].attributes.body
It's off day. And yes I back to my hometown which is in Klang, Selangor. I back for three days to settle up the document like passport and VISA before going to Aussie.

# data[].attributes.body
Lucky me!

Ye, what I can say is I'm just lucky to be one of person listed to go to Australia. My supervisor want us to experience the working environment and hospitality industry at there. So from today, my supervisor let us to manage our passport, VISA, and any preparation to there.

# data[].attributes.body
Guests' check-out.

As usual, my task is to manage guest's check-out process. After that, I inform to housekeeper where the rooms should them cleaning.

# data[].attributes.body
School holiday season!

Today was a peak day. I was appointed to manage the group's check in. There were 15 rooms including homestay. For today I managed to making bills and asked the other staff to prepare BBQ pitfor them.

# data[].attributes.body
Another weekend is coming.

The water problem was settled. So today few of guest's were check-in. Besides, I was informed that tomorrow will be one group of teachers are booking all of chalet rooms including the homestay.

# data[].attributes.body
Hello.

Today I was appointed to check all rooms wether there is water or not. Then I have to inform my supervisor so we can accept guests' booking.

# data[].attributes.body
Off-day

# data[].attributes.body
Off-day

# data[].attributes.body
As informed by supervisor, we can't accept any reservations for few days since the water supply still in problem. Besides, this day I was appointed by supervisor to making bill payments

# data[].attributes.body
It's Sunday and we got a problem!

Yes problem towards the water supply. Whole of Cameron Highlands get problem since the water tank in Sg. Terla was leaking. Since the chalet still have guests, we solved the problem with prepare them with extra water. So today I learnt to manage problems before guest's make any complaint.

# data[].attributes.body
So today I manage guests' check-in and check-out. I also give information about attractions to the guest who are first-time travel in Cameron Highlands.

# data[].attributes.body
As usual, my weekend is just for waiting the guests' arrive and check-in. For today I just managing guests' check-in process. Apart from that, I also prepared and completed the rooms bill. I also handling payments through cash.

# data[].attributes.body
Today I learnt in arranging a reservation for gathering and dinner event. I was appointed by my supervisor to called and arrange a place where PERKIM members can gather and dinner. The event was held at night which is at 8pm. According to the members' decision, they want a steamboat and buffet concept. By looking at reviews from local and outside tourists, I was choose 'Taman Abang Buffet Steamboat and Grill' restaurant as place where the members can meet-up and dinner. The place is very nice and clean. The concept is buffet, so that people can eat as much as they can. Moreover, the price per head is reasonable compared to many steamboat restaurants in Cameron Highlands. They only charged RM35 per head and all members might eat everything, as much as possible.

# data[].attributes.body
Off day

# data[].attributes.body
Off day

# data[].attributes.body
For today I was in-charged to calling one of guest. She make reservation for 44 pax and was reserved all chalet rooms but she's not making any deposit payment. So that, as receptionist I need to calling her for the confirmation.

# data[].attributes.body
Happy Sunday!

Today I manage guests' check-out. When guest check-out, I need to refund their security deposit if there is nothing happens or damaged in rooms.

# data[].attributes.body
Weekend day.

Many of guests were check-in today. As receptionist, I have to manage guest check-in and check-out. I was keep clear the guests records of their booking and all billings for accountability and future reference. I also experience in handling guest's complaint. One of guest was complaint about the toilet facilities. So that, I was inform to my supervisor about the complaint for quick repair and maintenance in order to ensure guests comfort and satisfaction.

# data[].attributes.body
New department.

Today I started my duty in front office department. Before started my duty, a short briefing about the department was attend by the supervisor. Today I was assigned to do check-in process of guests. Besides, I also was answering phone calls of the reservation. In this day, I also inform guests about the services and room rates offer at this chalet. I also need to build good relationship and rapport with guests to make them feel comfortable.

# data[].attributes.body
Off-day

# data[].attributes.body
Off-day.

# data[].attributes.body
Housekeeping activity!

Okay today I continue to cleaned the remaining chalet rooms which is quad rooms. I was surprised because one of the quad room was very disaster because of the lefovers on the table, the TV is still in switch on, and there was a littered of cigarette. The room look very dirty and it really smelly 😷 So for today, I deep cleaned the rooms by polished the wood paneling, dusted the furniture and lamps, mopped the tiles, and cleaned the rugs.

# data[].attributes.body
Hello, Assalamualaikum.

Last day all of guests which is the crew of wedding event were check-out. So for today my task is to cleaning the chalet rooms. I started my day by cleaning the deluxe room followed by standard rooms, connecting rooms, and family suite. All the linens have to change and the room must be in clean condition before this coming Friday (weekend). The total of rooms I cleaned for today is 10.

# data[].attributes.body
Happy Sunday!

Nothing I do for today. This is because the supervisor give a chance for us to take a nap since the last night we loses our energy. Hihi 😂 Thanks to my supervisor for give us off-day.

# data[].attributes.body
It's big day! 👰

The actual day of the wedding event. It held at Heritage Hotel in Cameron Highlands. The event started at 8:00 pm but by 7:30 pm, I was appointed by my supervisor to manage the registeration of the guests. I have to assigned guests to their table in the ballroom.

After end of registeration, I sat as a guest too. I can sum up that the event were very vibrant and fantastic. The event were very well-organized. While, the bride and groom were very stunning and attractive. Besides, the food and beverage are well-served by the hotel staff 👍👍

Before the event ends at 11:00 pm, the dance between families and friends held with full of life and energy All of them showed their hidden talents, including me! Hahahaha. Overall, I enjoyed with the wedding event! 🙌

# data[].attributes.body
Henna night! 💅

Henna night was part of the wedding event. It was held at my supervisor's home and started at 8:00 pm. The event was very exciting. There were lot of people such the families, friends, and relatives come to the event.

I was invited as a guest but when come to the event, the wedding planner named KS Entourage asked Iffa and me to do the henna for the bride. Seriously, I'm very nervous because it was my first time do the henna for the bride in front of many people.

Yeah! From the event, I experienced such new things in my life. It's such worth experience and I could never forget about that night 😆

# data[].attributes.body
First chapter of wedding event 👰

Yes today is recitation of Quran ceremony by my supervisor's daughter. In early morning, I was appointed to packing food as a doorgift for the guests. There include a yellow sticky rice (pulut kuning), 'rendang ayam', and omelette.

Lot of things I experienced today. Here, I met one of well-known makeup artist in Malaysia which is Zulfazli Suhaidi. He also one of person in charge of this wedding event. Here I attached my selfie with him 😚

# data[].attributes.body
It's off-day but as supervisor request, I helped her to prepare the doorgift for the recitation of Quran ceremony.

# data[].attributes.body
Today is off-day but I helped the supervisor in preparing the wedding event. I helped in making 'bunga telur' for the recitation of Quran ceremony that will held on Thursday morning.

# data[].attributes.body
Hello 👋

In early morning, I was cleaned the quad room which the remaining room that I not cleaned yesterday. I also clean the homestay and villa for a couple hours. It's really tiring. As my supervisor said, from today until February 28th the whole accommodation in Sri Juliana are fully booked. This is because, the Sri Juliana will be a napping place for the crew of wedding event and they will arrive at tomorrow. Because of that, my task is to keep all the Sri Juliana area in clean condition.

# data[].attributes.body
I'm freezing! It's 16 celcius! ❄

Today I was appointted to clean the guestrooms because today all of guests were check-out. It's tiring because most of the chalet rooms look like 'disaster' after guests check-out. Hahaha 😁 After clean all the rooms, my supervisor assigned me to prepare the list name of guests for her daughter's wedding event. I need to arrange all the guests according to the table numbers.

# data[].attributes.body
For today, I was appointted to arrange files such as guests' check-in form from year of 2013 untill 2016. I also help in managing the check-in process.

# data[].attributes.body
Good evening all 👋

Today my task is to prepare a ballroom layout or table setting of the upcoming event as I stated last day. I also been asked to check all the guestroom since tomorrow the day of guest check-in and all rooms are fully booked.

# data[].attributes.body
Such an awesomeday 😚

Today I followed my supervisor went to meeting at Heritage Hotel Cameron Highland for discussed and follow up the progress of her daughter's wedding named Juliana with Joechen. The event will coming on next 25th February. My task is to jot down all the details and the progress.

# data[].attributes.body
Off-day

# data[].attributes.body
Off-day

# data[].attributes.body
Time flies so fast! It's already a weeks I intern at Sri Juliana.

Today, the staff named Miss Fatin Amira was teaches us about the arrangement and SOP of bed-making until the cleaning process. I observed that there are three layer of bed linen which is mattress protector, camel blanket and comforter. I also know that, the bed linen needs to change after guests’ use.

# data[].attributes.body
Happy Sunday! 🙌

For today, most of the guests were check-out. Before end of my first week as intern student, there was unexpected situation occur. As yesterday, I was asked by receptionist to check the room before guest check-out. When I checked, the kettle was damaged. Immediately, I inform to the receptionist. What I learnt today, when there are damage or loss in rooms, we have to keep the security deposit that guests were paid before they check-in👍

# data[].attributes.body
Today I was helped to assist guests’ check-in and check-out process. For today, I was asked by the receptionist to check the guestroom before guests check-in either the rooms in a good or bad condition. I also was appointed to check the room after the guests’ check-out. Besides, I was appointed to assisting guests into their rooms.

# data[].attributes.body
It's Friday! Yes, it's weekend 🙌

Today was quite busy and tiring day since today is weekend for some states like Kelantan, Terengganu, Kedah and Johor. Many guests check-in today. So I learnt to welcome guest when they steps into the reception desk. I also learnt about the check-in process and I observed that Sri Juliana Chalet and Villa are key-in guests' data by manually.

# data[].attributes.body
Good day everyone.

As yesterday, me and Iffa had tour to the new accommodation in Sri Juliana which is homestay. The homestay was fully operated in early 2016. There are 3 bedrooms and each bedroom equipped with 1 queen size bed. Besides, the homestay also comes with kitchen, balcony, BBQ corner and others. All amenities are remain same as chalet and villa.

# data[].attributes.body
Afternoon.

Today, I had tour to the Sri Juliana Villa. There are two types of villa which is one bedroom villa and two bedroom villa. For the one bedroom villa, there equipped with 1 king bed while the two bedroom villa is equipped with 1 king bed and 1 single bed. As yesterday, I get to know the layout, facilities, and amenities provided at the villa.