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There are many reasons that a conflict can arise. The following list provides some examples of communication missteps.

Unclear messages both verbal and nonverbal

Difference in goal setting

Power Struggles

(Friend et al 2017).

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1. Requires that mediation is available whether or not there has been a formal request for a due process hearing.
2. Provides parents and schools the opportunity to meet with a disinterested party.
3. Adds mediation requirement
A.  All discussions during mediation process are confidential and can't be used in subsequent due process hearing or civil proceeding.
4. Adds resolution sessions
A. Within 15 days of receiving parent's notice of a due process request.
5. Provides that attorneys' fees are not available for the resolution session meetings required by Section 615

Procedural Safeguards IDEA 2004

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Preparation
1. Making Initial Contact with Parties
2. Collect and Analyze the Background Information
3.  Preliminary Mediation Plan

Mediation Session Activities
1.Beginning Mediation
2. Presenting Initial Perspectives and Developing Agenda
3. Educating About Interests, Needs, and Issues
4. Generating Options and Problem Solving
5. Evaluating and Refining Options for Agreements
6.Reaching Agreements and Achieving Closure
7. Implementation and Monitoring Agreements; Planning for Prevention of Future Disputes
8. Reaching Agreements and Achieving Closure

(Moore 2014).

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As a professional, it is important to keep in mind your own perspective and how it is influenced by culture. Each member of a team comes from a different background; it is essential to try and be understanding of their cultures as well. This can make the resolution process more challenging, as people may have different styles of communication, or they might perceive different resolution strategies to be unnecessary. For example, a person might perceive a formal meeting as a waste of time if the problem can be solved with a quick conversation.

Another challenge might be the tendency to resist change. Many times, people become comfortable with the way problems are solved, and they may not feel comfortable with a new process. It can seem intimidating and scary for people who have not experienced the method of problem solving.
(Friend et al 2017).

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Keep in mind that the idea is not to win or to lose

Keep the conflict focused on issues that can be solved

Reduce the emotional component

Be prepared for the resolution process

Listen to all perspectives

Following these tips will help to resolve the conflict with the best chance for success.

During the interview with Susan Van Amburgh, a discussion about conflict resolution revealed her stance on the process. She shared that she finds it important to listen with an open mind while tyring to understand the perspective of the other side.

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There are several styles to conflict resolution.

Accommodating: In this style people tend to set aside personal needs to insure that the needs of others are met.

Avoiding: This characterized by ignoring the problem at hand.

Competing: This is associated with the use of power or force. Typically, the goal is winning despite possible negative outcomes

Compromising: This style is characterized by both sides giving up some of their ideas to find the middle ground.

Consensus through Collaboration: Typically, this is the most satisfying approach to resolution. The idea is that all members of the conflict come to a resolution in agreement

(Friend et al 2017).

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Susan Van Amburgh, elementary resource room paraprofessional, reports the following as causes of conflict in a school setting:

Differences in educational background. Susan used classroom management as an example. She states, "The ones who have behavioral backgrounds see a situation differently (antecedent/motivation) than those with an academic background (student engagement). "

Another cause of conflict can come from the difference in levels of education. She spoke to people that are highly educated not trusting the support staff that has on the job experience with students.

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I completed the Conflict Management Style Survey that was provided in the textbook. My scores were as follows:
Column 1: 8
Column 2: 54
Column 3: 39
Column 4: 39

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As the authors of the text state, "conflict is a struggle  that occurs when individuals, interdpendent with others, perceive that those others are interfering with their goal attainment" (Friend et al 2017).  Conflict is likely to happen in today's schools as the requirements for collaboration among professionals and the community have been increased. Educational professionals are likely to disagree on teaching methods, schedules, curriculum and many more items.