# data[].attributes.headline
Can course details be edited after course is published? 

# data[].attributes.subject
Can course details be edited after course is published? 

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Can learners who missed the signed-up date for courses be added into the class run? Currently, CA and CF are unable to do so if application date has ended. Anyway to go about this?

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Can learners who missed the signed-up date for courses be added into the class run? Currently, CA and CF are unable to do so if application date has ended. Anyway to go about this?

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Can CA/CCC indicate reason of absence in learning module?

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Can CA/CCC indicate reason of absence in learning module?

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When are the instances in which participants receive system-triggered emails? Understand that one such instance would be when a course run is rescheduled. Do participants get such an email when we unpublish a course once they have been imported into it?

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When are the instances in which participants receive system-triggered emails? Understand that one such instance would be when a course run is rescheduled. Do participants get such an email when we unpublish a course once they have been imported into it?

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Where can I find the user guides for the roles of CCC/CA/CF?

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Where can I find the user guides for the roles of CCC/CA/CF?

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Can applicants find/search for the course in OPAL2.0 if the course does not have a traisi code?

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Can applicants find/search for the course in OPAL2.0 if the course does not have a traisi code?

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Is it possible to indicate teachers' CES email addresses instead of icon email addresses because by default, we should be corresponding with teachers with their CES email addresses?

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Is it possible to indicate teachers' CES email addresses instead of icon email addresses because by default, we should be corresponding with teachers with their CES email addresses?

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I have an intern assisting me, how may I register her for OPAL2.0? Thank you.

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I have an intern assisting me, how may I register her for OPAL2.0? Thank you.

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Can CA have more controls to edit session details and dates for class runs even after session date has started? 

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Can CA have more controls to edit session details and dates for class runs even after session date has started? 

# data[].attributes.headline
How do I disable or delete course communities?

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How do I disable or delete course communities?

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Would like to know more on the creation of session and attendance taking for online courses.  Also, should not attendance taking be auto?

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Would like to know more on the creation of session and attendance taking for online courses.  Also, should not attendance taking be auto?

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How to cancel a class run before start date?

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How to cancel a class run before start date?

# data[].attributes.headline
How to set the participants as 'complete' if they are still 'in progress'?

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How to set the participants as 'complete' if they are still 'in progress'?

# data[].attributes.headline
It seems like there are many things that can result in learners being marked as incomplete at the end of the course. Could we have a clear step-by-step learner's guide in order for us to better guide our learners to be marked as complete. 

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It seems like there are many things that can result in learners being marked as incomplete at the end of the course. Could we have a clear step-by-step learner's guide in order for us to better guide our learners to be marked as complete. 

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Can the participants still complete the evaluation once the course has ended?

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Can the participants still complete the evaluation once the course has ended?

# data[].attributes.headline
Can CA/CF preview what the learners are learning?

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Can CA/CF preview what the learners are learning?

# data[].attributes.headline
If the online course is scheduled for a period of 2 weeks (eg 1st June to 14the June),will the system inform the participant that he/she is absent if he/she did not attend the course on 1st June? Will the system send out the "absent" email every day before the participant attend the course?

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If the online course is scheduled for a period of 2 weeks (eg 1st June to 14the June),will the system inform the participant that he/she is absent if he/she did not attend the course on 1st June? Will the system send out the "absent" email every day before the participant attend the course?

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If we are already in the middle of our class run and need to postpone a face to face session due to the Covid situation, how do we go about changing the dates of the sessions. Currently as a CCC/CF and LM, I am not able to change the dates and participants received an automated email from OPAL 2.0 regarding their absence for the session. Would there be any way we could work around this issue please? Thank you.

# data[].attributes.subject
If we are already in the middle of our class run and need to postpone a face to face session due to the Covid situation, how do we go about changing the dates of the sessions. Currently as a CCC/CF and LM, I am not able to change the dates and participants received an automated email from OPAL 2.0 regarding their absence for the session. Would there be any way we could work around this issue please? Thank you.

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Can we use the same course for re-curring events ? 

# data[].attributes.subject
Can we use the same course for re-curring events ? 

# data[].attributes.body
I have a course that will repeat around 2-3 times a year. Do we have to create a new course for it each year ? Can we re-cycle the same course year after year, and just change the course material if there are updates. - Yuxuan from SEAB

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May I check if we can delete wrongly created class course or class run. We had made errors and had to recreate a course but unable to delete the course/ run that was incorrectly created

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I notice that there can be multiple sessions. Is there a possibility of a concurrent session?

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is it possible for the system to auto set the course/class run dates (e.g. 1 week before class run etc.) with the dates of the courses we input? (it gets very tedious to calculate the dates if there are many courses to create)

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is it possible for the system to auto set the course/class run dates (e.g. 1 week before class run etc.) with the dates of the courses we input? (it gets very tedious to calculate the dates if there are many courses to create)

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Can I clarify on whether the class run needs to end by Nov since the course needs to end within the same year? The sample workflow mentions that the class run must end 1 month before course.

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Can I clarify on whether the class run needs to end by Nov since the course needs to end within the same year? The sample workflow mentions that the class run must end 1 month before course.

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When we place learner on waitlist, must be learner click on accept before we can offer a place should there be a vacancy later? Context: we could not click on 'offer' to a few specific learners in the waitlist.

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When we place learner on waitlist, must be learner click on accept before we can offer a place should there be a vacancy later? Context: we could not click on 'offer' to a few specific learners in the waitlist.

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Is it possible to create images with clickable URLs?

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Is it possible to create images with clickable URLs?

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No, it is not possible due to a limitation of the exporting process when you export PPT to JPG/PNG. Please consider working around this by including the URL as text beside/around the image.

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Would like to check if we can amend on the content of the auto generated course placement letter from OPAL2 after successful assigned of the e-learning course to the learner.

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Can we have a demo or short elaboration of the new features for course creation (CCC role)?

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Can we have a demo or short elaboration of the new features for course creation (CCC role)?

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-  digital content space, question bank ccc can upload their digital content to be stored for later use, and free response questions..

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What is diff bet class run and session?

# data[].attributes.body
Is session created for attendance taking purpose? Can the QR code/ session code be created say earlier instead on the start day of the class?

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A school contacted us to help them nominated teachers as their SSD is on maternity leave. But I notice that I cannot do so. I can only add confirmed participants. Is there anyway to nominate teachers on behalf of a school?

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We have a change of approval officer.  Can we unpublish the course now to change the approval officer and the information for other sections will not be changed, e.g. registrations etc.

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We have a change of approval officer.  Can we unpublish the course now to change the approval officer and the information for other sections will not be changed, e.g. registrations etc.

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Under PD Area/Theme in CAM, there is no option to select Principals of Account. Would Opal 2.0 team be able to rectify this?

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Under PD Area/Theme in CAM, there is no option to select Principals of Account. Would Opal 2.0 team be able to rectify this?

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Will there be any issue if a CA / CCC is in charge of more than 1 course happening at the same date, same time?

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Will there be any issue if a CA / CCC is in charge of more than 1 course happening at the same date, same time?

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Can we add on to learners for class runs that has ended, i.e. teachers who attended w/o registration.

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Can we add on to learners for class runs that has ended, i.e. teachers who attended w/o registration.

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More of a feedback - When seeking for help from OPAL helpdesk, it is helpful when help sought is given on a timely basis and when effort is taken by OPAL team to skype us to help understand the issue better. Hope this good practice can continue!

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More of a feedback - When seeking for help from OPAL helpdesk, it is helpful when help sought is given on a timely basis and when effort is taken by OPAL team to skype us to help understand the issue better. Hope this good practice can continue!

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As a ccc, is it possible to edit the content of the MLU without unpublishing the MLU? (so that learners can still access to the MLU until the new content gets updated) also, how long does it take before the new content edits gets reflected on OPAL2.0?

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Do CAOs approve course content on LMM or CAM?

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Do CAOs approve course content on LMM or CAM?

# data[].attributes.body
How do learners mark attendance and do they need to log in to opal2.0?or can they just use qr code to check in?some learners have feedback that it goes to google page instead.

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Are there any new file formats that the team is looking to make compatible with OPAL2.0 for course creation? Asking also specifically for SCORM versions and any other interactive multimedia that we can put up for MLUs. This is so that we are able to plan better for creating upcoming MLUs

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Are there any new file formats that the team is looking to make compatible with OPAL2.0 for course creation? Asking also specifically for SCORM versions and any other interactive multimedia that we can put up for MLUs. This is so that we are able to plan better for creating upcoming MLUs

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We always come across participants who are unable to find the 'Start learning' button or have problems logging in. This results in them not being able to complete the course on OPAL. Any way around this?

# data[].attributes.body
Can attendancd taking be auto when participants start the online course?

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"can I kindly ask what happens if the learner withdraws less than 7 days to the start of the course run? This means the replacement cannot be confirmed in at least 7 days to the start date."

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"can I kindly ask what happens if the learner withdraws less than 7 days to the start of the course run? This means the replacement cannot be confirmed in at least 7 days to the start date."

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If there are really last min withdrawals after the course starts, what can we do?

# data[].attributes.headline
Any helpful links / short videos / knowledge base for navigating OPAL2.0?

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Any helpful links / short videos / knowledge base for navigating OPAL2.0?

# data[].attributes.headline
Can we use OPAL2.0 in other browsers besides Google Chrome?

# data[].attributes.subject
Can we use OPAL2.0 in other browsers besides Google Chrome?

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Agreeing to the suggestion on a session for MLU! Pleeze! Never thought there was going to be stitching and sewing involved!

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Is there any trial account or trial course that we can test things out with? 

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Is there any trial account or trial course that we can test things out with? 

# data[].attributes.body
The Auto save function is quite a hindrence during the creation of class runs and sessions as it doesn't allow us to edit or delete the class run/session after the auto-save is done. If we set a max of 3 class runs, the auto-saved incomplete class run will take up 1 of the 3 class runs allocated. Can the next update allow us to edit and delete class runs or sessions? Thanks!

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Can CA/CCC test on the Qr code to check in attendance? Can open only on the same day?

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Do approving officers get notifications when there are content/course/rescheduling to be approved? Often we have to manually notify the AO to do so...

# data[].attributes.subject
Do approving officers get notifications when there are content/course/rescheduling to be approved? Often we have to manually notify the AO to do so...

# data[].attributes.headline
Can administrators add/delete participants after class run has started?

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Can administrators add/delete participants after class run has started?

# data[].attributes.body
This is because life doesn't always give us 7 days notification. Scenarios include: class run increased max number of participants, last min registration/request to withdraw, last min replacement.

# data[].attributes.body
Can I post my MLU in the Digital Content Depository?

# data[].attributes.body
Understand that features will change as new releases are rolled out. Can there be tutorials or guides created and disseminated to the CCC/CA/CFs on the new features and their implications on the processes?

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Is there a limit to the number of times administrators can move participants between class runs? or move manually added participants between runs? 

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Is there a limit to the number of times administrators can move participants between class runs? or move manually added participants between runs? 

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Experienced that the limit was 1 time.

# data[].attributes.body
Can the next update allow us to edit the feedback form as some qns are not applicable for online sessions?

# data[].attributes.body
what are the new features/ formats would be available in the latest update/ what possible formats are the team looking into to enable on OPAL2.0 for course creation? ’m referring to like creation of MLUS - so mainly would be what features there will be for CCCs. E.g. I know that SCORM is possible, but previously I found out that SCORM files exported from Unity is not fully compatible. Now, the team is exploring to push out another MLU, but we don’t want to repeat the same thing. At the same time, we’d like to check what are the possibilities! and would the team be looking at enabling scorm exported from unity? the package also cannot be consumed by learners from mobile. - I’m not sure if the team can look into tweaking some settings to enable it?
Also, are there any new compatibilities with new file formats?

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As a CA, I am unable to check if the course placement letter has been sent to the participants and may end up re-sending again 

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As a CA, I am unable to check if the course placement letter has been sent to the participants and may end up re-sending again 

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Can we direct teachers to the google classroom to complete the asynchronous learning? 

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Can we direct teachers to the google classroom to complete the asynchronous learning? 

# data[].attributes.headline
can NIE trainers access OPAL? Since we are working with NIE prof for our workshop and at the same time we want to add materials and assignment, can our NIE trainer access OPAL to include these materials?

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can NIE trainers access OPAL? Since we are working with NIE prof for our workshop and at the same time we want to add materials and assignment, can our NIE trainer access OPAL to include these materials?

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"We used to have VITAL services help with some of the course admin. Do you know if the service is available if we would like to tap on it for courses we run for SPED schools?"

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"We used to have VITAL services help with some of the course admin. Do you know if the service is available if we would like to tap on it for courses we run for SPED schools?"

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"For mandatory courses, can course administrator add in the participants, instead of asking the participants to apply [for] the course?"

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"For mandatory courses, can course administrator add in the participants, instead of asking the participants to apply [for] the course?"

# data[].attributes.headline
Can we have screenshots of the MOEHQCAO interface for approvals so that we can guide bosses better for content approval? Sometimes, bosses have issues with approving content using different computers, not too sure why.

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Can we have screenshots of the MOEHQCAO interface for approvals so that we can guide bosses better for content approval? Sometimes, bosses have issues with approving content using different computers, not too sure why.

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"How would you advise to do attendance-taking for course content that will be done asynchronous over 1 month or more?"

# data[].attributes.subject
"How would you advise to do attendance-taking for course content that will be done asynchronous over 1 month or more?"

# data[].attributes.headline
Can there be an MLU to teach how to stitch MLUs/ LUs on OPAL 2.0

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Can there be an MLU to teach how to stitch MLUs/ LUs on OPAL 2.0

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Does the session QR code change for every different day during the class session? 

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Does the session QR code change for every different day during the class session? 

# data[].attributes.headline
What is the difference between LMM and course creation? must we create LMM for each course that we create?

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What is the difference between LMM and course creation? must we create LMM for each course that we create?

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Courses with large number of participants.

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Courses with large number of participants.

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I have a course with over 1000 participants and around 28 sessions. Due to deployment and manpower issues, we only have 2 CAMs and the 1 facilitator for each session who will be able to take attendance during each session. (At times facilitators are swapped or are not able to facilitate on last-minute notice as well. Currently attendance for each session is collated and only made available to the CAM after around 3 to 4 days.) This has implications on the QR code creation and attendance taking methods (By the time CAM receives attendance participants will receive the trigger email of non-attendance.). As such will it be possible to not create sessions instead and just create class runs? Will there be implications on the course completion for the participants? Are there any workarounds for this?

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For content published in CPPM for a course, must it be cleared for IP?

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For content published in CPPM for a course, must it be cleared for IP?

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the online course run for a period of time for eg. from 1 Jul to 31 Aug.  How then can I generate the code for this course as participants can do it 24 hrs during this 2 mth period?

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the online course run for a period of time for eg. from 1 Jul to 31 Aug.  How then can I generate the code for this course as participants can do it 24 hrs during this 2 mth period?

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Exporting of the feedbback reports can split qualitative and quantitative feedback so that it can be more easily analysed.

Can feedback be done in the middle and not at the end of the course.

# data[].attributes.body
Would like to check if there’s technical fault as we are unable to generate the detailed report of MLU.

# data[].attributes.body
We have tried the feature - import participant, however to realise that it don’t capture of learner’s email in caplocks. Once we amend the learner’s email in lower cap, the participant list was able to successfully uploaded. Would like to check if this feature can be improved.

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"What would happen if the teachers choose to decline the offer in the waiting list?"

# data[].attributes.subject
"What would happen if the teachers choose to decline the offer in the waiting list?"

# data[].attributes.body
Understand there might a new feature - quiz and question bank that is upcoming/ make available, would appreciate if we can have a demo to these new features

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"Can we delete wrongly created class course or class run"

# data[].attributes.subject
"Can we delete wrongly created class course or class run"

# data[].attributes.body
May I check if we can delete wrongly created class course or class run. We had made errors and had to recreate a course but unable to delete the course/ run that was incorrectly created."

# data[].attributes.body
Are there guides to implementing a customised post-course eval for courses please?

# data[].attributes.headline
it is mentioned that when the learner scans the QR code, the attendance will be updated.  However, we have tried this a couple of times and it doesn't work.  We still have to go in and update the attendance.  Is this a bug or is there something else that we didn't do such that the attendance is not updated automatically.

# data[].attributes.subject
it is mentioned that when the learner scans the QR code, the attendance will be updated.  However, we have tried this a couple of times and it doesn't work.  We still have to go in and update the attendance.  Is this a bug or is there something else that we didn't do such that the attendance is not updated automatically.

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We have asked this previously and we were told that by scanning the QR code, the attendance will not be updated.  It merely prevent the learner from getting a trigger notification.  Please confirm this part...  the message is fuzzy.

# data[].attributes.body
How different is MLU with the info I uploading into the Content Depository?

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"we can delete wrongly created class course or class run. We had made errors and had to recreate a course but unable to delete the course/ run that was incorrectly created"

# data[].attributes.subject
"we can delete wrongly created class course or class run. We had made errors and had to recreate a course but unable to delete the course/ run that was incorrectly created"

# data[].attributes.body
Could there be a GIF or video to show how a learner checks in and clicks on 'Start Learning' for both mobile and web browser views? This will allow us to better support learners who have issues finding the buttons.

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What does the report tab under the CCPM show? I created 1 MLU, but I don't see any data for this MLU under this tab.

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What does the report tab under the CCPM show? I created 1 MLU, but I don't see any data for this MLU under this tab.

# data[].attributes.headline
Could there be a separate help desk for HQ officers so that we are able to seek help for the issues that we are facing? Many times the issues are time-sensitive due to the course start dates etc. and we would appreciate if we can get help quickly and not have to wait a few weeks for replies.

# data[].attributes.subject
Could there be a separate help desk for HQ officers so that we are able to seek help for the issues that we are facing? Many times the issues are time-sensitive due to the course start dates etc. and we would appreciate if we can get help quickly and not have to wait a few weeks for replies.

# data[].attributes.headline
Are we able to issue e-certs after completion of MLUs?

# data[].attributes.subject
Are we able to issue e-certs after completion of MLUs?

# data[].attributes.headline
Is the team looking at any new functionalities for the social collaboration wall? e.g. giving out e-certs or creating some ways to give out points etc for completion of certain modules for example.

# data[].attributes.subject
Is the team looking at any new functionalities for the social collaboration wall? e.g. giving out e-certs or creating some ways to give out points etc for completion of certain modules for example.

# data[].attributes.body
For Asynchronous session do the learners need to mark attendance too?

# data[].attributes.headline
Can upload the user guides on the social collab spaces instead of us needing to search for specific keywords (we might not be able to remember for the diff roles) through catalogue.

# data[].attributes.subject
Can upload the user guides on the social collab spaces instead of us needing to search for specific keywords (we might not be able to remember for the diff roles) through catalogue.

# data[].attributes.headline
Can the team consider adding HTML5 file upload besides SCORM files for interactive packages, please? Thank you.

# data[].attributes.subject
Can the team consider adding HTML5 file upload besides SCORM files for interactive packages, please? Thank you.

# data[].attributes.headline
"For interactives, only SCORM is allowed. Could the team consider adding HTML5 packages as well, please?"

# data[].attributes.subject
"For interactives, only SCORM is allowed. Could the team consider adding HTML5 packages as well, please?"

# data[].attributes.headline
OPAL2.0 Course Administration Module (CAM) User Guide v.2.2

# data[].attributes.subject
OPAL2.0 Course Administration Module (CAM) User Guide v.2.2

# data[].attributes.body
https://www.opal2.moe.edu.sg/app/learner/detail/digitalcontent/485741fc-694f-4306-8b72-a03030eb2c5a

# data[].attributes.headline
OPAL2.0 Learning Management Module (LMM) User Guide v.2.2

# data[].attributes.subject
OPAL2.0 Learning Management Module (LMM) User Guide v.2.2

# data[].attributes.body
https://www.opal2.moe.edu.sg/app/learner/detail/digitalcontent/4414ed31-a2aa-45d2-8110-a2b0145370d0

# data[].attributes.headline
OPAL2.0 Professional Development Planning Module (PDPM) User Guide v.2.2

# data[].attributes.subject
OPAL2.0 Professional Development Planning Module (PDPM) User Guide v.2.2

# data[].attributes.body
https://www.opal2.moe.edu.sg/app/learner/detail/digitalcontent/81b2f431-faf3-412f-ad84-2bf91032eec2

# data[].attributes.body
https://www.opal2.moe.edu.sg/app/learner/detail/digitalcontent/e66eb938-7a13-460e-b55d-faa8b72ff85f

# data[].attributes.headline
OPAL2.0 Content Creation and Publishing Module (CCPM) User Guide v.2.2

# data[].attributes.subject
OPAL2.0 Content Creation and Publishing Module (CCPM) User Guide v.2.2

# data[].attributes.body
https://www.opal2.moe.edu.sg/app/learner/detail/digitalcontent/ebcf513d-afcc-4ea1-9283-acd2ed20c5ec