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Premier Bank is a regional bank spanning from eastern Indiana to western Pennsylvania. Home Savings Bank, based out of Youngstown, and First Federal Bank of the Midwest, based out of Defiance, merged to become Premier Bank at the beginning of 2020. These were historic banks in their respective areas dating back to the late 1800s and early 1900s.

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The analysis consists of experiences that I have went through in the past few years while working for Premier Bank. It also consists of many discussions with with other employees and customers of Premier. This analysis shows how employees of Premier Bank share a common frame of reference for interpreting and acting toward one another.

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Communication is most commonly completed by email. Discussions are commonly cordial and workplace appropriate. This workplace appropriate communication is part of our annual courses that human resources makes all employees participate in. These courses ensure that all employees are supplied with the information needed to communicate effectively and respectfully.

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Implementing a mission statement, a value statement, and a set of core values

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Implementing a mission statement, a value statement, and a set of core values

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The mission statement is “We empower our employees to deliver smart solutions that bring lasting value to every relationship.” The value statement is “Be the partner of choice in the communities we serve.” The core values is an acronym "OWN IT." This stands for Opportunity, Wisdom, Nurture, Integrity, and Teamwork. These statements and core values are meant to bring all employees together to work toward a common goal.

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Premier Bank stayed open because banks are essential. Many back office employees were forced to work from home. The problem was that many back office employees did not have the equipment to work from home. The bank's policies did not discuss telework prior to the beginning of the pandemic.

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The bank realized these issue quickly. Premier made a great effort to make many changes to policies and to purchase new equipment in a short period of time for the health and safety of the employees.

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Transition of leadership and employee turnover due to the merger

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Transition of leadership and employee turnover due to the merger

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Many employees were not happy with the many changes that took place. Merging of the many departments also forced upper management to take a closer look and to decide if some departments had an excess of employees. This analysis caused work insecurity. Specifically employment security, which involves employees’ protection against arbitrary dismissal regarding hiring and firing of workers. The lack of communication within Premier with regard to the announcement of changes to upper management lead to a heightened sense of insecurity for many employees.

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Premier Bank showed a couple strengths while analyzing these incidents. These strengths include fast response and flexibility. Flexibility with allowing employees to work from home. A fast response in providing equipment and policy changes to benefit employees in a time of need.

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The main weakness that Premier showed in these incidents was their lack of communication. Communication is a crucial factor for any organization.

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One recommendation to other organizations is to be adaptable in any situation to meet the needs of employees.

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Another recommendation is to communicate more. Communicate more effectively. Discuss the needs and issues of the organization to the employees.