# data[].attributes.body
https://www.youtube.com/watch?v=3zjQjERwW9A&feature=youtu.be

# data[].attributes.body
- Off day (Public Holiday for PRU 14)

# data[].attributes.body
- Off day (Public Holiday for Wesak Day)

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I have learned how to set up breakfast for 153 pax which 2 Chinese group and Free Individual Traveller (FIT).
- Operation hour for breakfast buffet started at 7.30 am until 10.30 am.

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I have learned how to set up lunch buffet at Serambi Coffee House.
- There are many meals provided such as dessert, sambal & ulam, cordial drink, coffee & tea and white rice & side dishes.

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I have learned how to set up morning tea break, afternoon tea break and supper.
- Items that provided for that meals were urn, coffee cup, creamer, sugar, tea spoon, seramic plate, serving gear and tissue.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have learned how to set up hall for breakfast buffet.
- I need to rearrange oblong table and round table for 43 pax.
- I need to put on table cloth and skirting for buffet table and dinner table.

# data[].attributes.body
- My shift started at 9 am until 10:30 pm.
- Today some of practical students need to prepare meals for farewell party with Resident Manager, Pn. Mardziah Abd. Manaf and Head of Departments (HOD) at PNB Ilham Resort.
- Farewell party more to event to appreciate and greet between HOD and practical students instead of sharing our working experience and give suggestion for resort improvement.
- Student from Universiti Malaysia Kelantan (UMK) need to join with student from Universiti Teknologi Mara Dungun (UiTM) for meals preparation of farewell party.
- We had choose Malay Cuisine for our menu and it had been approved by Chef Rafizal.
- For stater, we had prepare Murtabak King served with pickled onions and chicken curry.
- We need to prepare 2 main dishes for main course which are Mee Celup and Nasi Tumpang.
- Since we are decided to serve Kuih Akok for dessert, Chef Rafizal had requested us to prepare another spicy dessert which is Roti Jala Berinti.
- Lastly, we had provide 2 types of beverages which are hot and cold. Jagung Shake were served as cold beverages while Kopi Ori were served as hot beverages.

# data[].attributes.body
- Off day (Public Holiday for Awal Ramadhan)

# data[].attributes.body
- Rest day

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I have learned how to do room service for guest.
- Room service means service that provided in hotel allowing guest to order food & drink to be brought to their room.
- Duration of time for room service between 10 until 20 minutes.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I have learned how to read and understanding details recorded on Event Order (EO) for FnB Department.
- Basically, EO contains name of organization, contact person, function date, number of person, type of function, meals venue & arrangement and contact number.
- Usually EO will be handed earlier before the event started.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I need to pick up several items in the FnB store such as tissue, sweet condensed milk and mineral water.
- FnB store contains item that related with FnB operation such as table cloth, cordial, tissue, urn and others.

# data[].attributes.body
- Rest day

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I have learned how to set up steamboat meals.
- Price for steamboat meals was RM 60 minimum for 2 persons.
- Meals that provided are mi, seafood, cordial drink, egg, vegetables, fried rice, mixed fruit, chicken and

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I need to update log book at Serambi Coffee House.
- This log book contains staff shift, occupancy and record of sales at coffe house, room service, pool bar, convinience shop and bbq hut.
- This log book must update daily by staff or practical student.

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I have to arrange food tag following the dishes provided.
- Since there was group arrival from Columbia Group, kitchen and FnB Department must prepare breakfast buffet for them about 43 pax.
- Menu that provided for Columbia Group was Nasi Goreng Cina, Mi Goreng, Mi sup, Sosej, Puding Roti, Kacang Panggang, Jus Oren, Kopi dan Teh Panas, Roti Bakar dan Bubur Nasi.

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I have learn how to create bill and record payment using FnB system.
- There are several steps that need to follow to avoid incorrect data record.
- Payment that guest need to be done at FnB department were BBQ, Room Service, Ala Carte Order, Ramadhan Iftar Set and Buffet.

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I have to do clearing which means clean up the table after guest done having their meals.
- For clearing, I need to bring along a tray and wiping towel to clean and wipe all dirty on the table.
- I also need to move quickly when do clearing to ensure guest have enough seat for having meals.
- After clean up the table, I have to bring all dirty plate, bowl and glass to steward area.

# data[].attributes.body
- Rest day

# data[].attributes.body
- Off day (Public Holiday for PRU 14)

# data[].attributes.body
- Off day (Public Holiday for PRU 14)

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I have learned how to open OC bill for Head Of Department (HOD) when they eat and drink at Serambi Coffee House.
- This bill has to mention what they eat, what they drink and from what department to easier staff do closing by refer this bill.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I have been learned how to set up iftar table for guest.
- PNB Ilham Resort did not provide Ramadhan buffet but they come out with 3 different types of Ramadhan set which is cost RM50 for 2 pax.
- My shift started at 7 am until 3 pm.
- Today I have learned how to set up lunch buffet at Serambi Coffee House.
- There are many meals provided such as dessert, sambal & ulam, cordial drink, coffee & tea and white rice & side dishes.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Since next morning there were group arrival and Free Individual Traveller (FIT) check in at PNB Ilham Resort, I need to do some preparation such as wiping glass, coffee cup and cutleries.
- I have been taught by staff how to set up breakfast buffet.
- This preparation has to be done by night shift staff to avoid problem occurred at the morning.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I have been joining briefing by FnB supervisor with all staff and practical student.
- Briefing usually started at 3 pm everyday.
- This briefing is to inform about group arrival and event that need to be manage by us.
- Furthermore, En Yusoff will prepare duty roaster for us every Sunday.

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- I was introduced to FnB staff by En Mat Yusoff who is FnB supervisor.
- My first task is wiping plate and bowl that will be used for breakfast buffet next morning.
- There several types of plate that will be used such as B.B. plate, dinner plate, dessert plate and saucer.
- Meanwhile for types of bowl that will be used are soup bowl and cereal bowl.

# data[].attributes.body
- Today was my first day at Food and Beverage Department.
- As waitress, I need to wear white shirt, black slack, black shawl and black shoes.
- FnB area were known as Serambi Coffee House which is located nearby pool and lobby.
- There bar and counter that used by FnbB staff.
- Operation hour at Serambi Coffe House started at 7:30 am until 10:30 pm.

# data[].attributes.body
- Rest day

# data[].attributes.body
- Off day (Public Holiday for Worker Day)

# data[].attributes.body
- Off day (Public Holiday for Proclaimation of Malacca as Historical City)

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I need to do cleaning room process for room renovation.
- There 5 steps includes wiping, make up hall, make bed, cleaning toilet and clear rubbish.
- We should clean up 7 rooms to change them from Vacant Dirty (VD) to Vacant Clean (VC) everyday.
- There are exceptional to clean up 7 rooms during group arrival because we need to clean up booking room first.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I need to refill items at stor Block C such as tissue roll, tissue box, shower cap, soap, shampoo, coffee, mineral water and rubbish plastic.
- This is to ensure that all item were exist when we need to do cleaning room process or cleaning OD room.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have learned how to do Occupied Dirty (OD) room.
- OD room means the guest still stay at the resort and we as housekeeper need to clean up their room and send several items that need to be refill like mineral waters, coffee, toilet items (shower cap, soap & shampoo), tissue roll, tissue box and rubbish plastic.

# data[].attributes.body
- Rest day

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have learned about file arrangements that provide for guest in every room.
- This file includes room service, housekeeping service, plain A4 paper, prayer timetable, guest comment form, steamboat and reunion package.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today all housekeeping staff and practical student need to cleaning office and office stor due to auditor from Permodalan Nasional Berhad (PNB) will come and make a rating at the resort started at 2/5/2018 until 4/5/2018.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today all housekeeping staff and practical student need to attend a talk given by Room Division Executive who is En. Razli.
- This talk is about new organic enzyme call R Lactoc Enzyme.
- En. Razli has explained well about the function of the enzyme, process to prepare it, ways to uses it.
- This talk started at 11 am until 1 pm.

# data[].attributes.body
-  My shift started at 9 am until 5 pm.
- Today I have to clean up all rubbish at Block AB to avoid room smell bad.
- This rubbish will be throw at certain place.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I have been joining public area team again.
- I need to sweeps at parking area.
- Parking area were located nearby guard area.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I need to cleaning store at Block C.
- This store were exist in every block to keep all housekeeping items such as water spray, mop, tissue roll, troley and others.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have learned to understand and refer to chambermaid report.
- This report were provide to each block for housekeeping staff record cleaning time.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I still incharge at laundry.
- I need to divide between bath math and bath towel also bed sheet and pillow case to send at 2 different laundry.
- The laundry that collaborate with this resort are Comfort Laundry and PD Laundry.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I was responsible to take care of laundry.
- Laundry is the place that used for washing and drying process instead of acts as store to keep all housekeeping items such as bed sheet, bed cover, pillow case, bath towel and bath mat.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I need to clean 3 hall that located at the back of the resort.
- The hall are known as Dewan Konvesyen Ilham 1, Dewan Konvesyen Ilham 2 and Dewan Konvesyen Ilham 3.
- This hall usually used for family event, gathering, dinner, bbq or seminar.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I have to clean public toilet that located at 4 different places which are lobby, hall, prayer room and gym.
- This cleaning process need to be done every single hour to ensure it always clean for guest.

# data[].attributes.body
-  My shift started at 3 pm until 11 pm.
- Today I have been joining public area team.
- This team are responsible to ensure public toilet and public area in clean and good condition.

# data[].attributes.body
- Rest day

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have learned last  step in cleaning room process which is cleaning toilet.
- Item that used for cleaning are organic water spray, chemical water spray, wipe towel and toilet brushes.
- There are 2 area in toilet which are toilet area and shower area.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have learned third  step in cleaning room process which is making bed.
- There are 3 layer of bed which are 2 bed sheets and 1 bed cover.
- There 2 types of bed which are twin bed and queen bed.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have learned second step in cleaning room process which is make up hall.
- Hall included mini bar and living room.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I learned first step in cleaning room process which is wiping.
- For wiping, I used organic water spray and wiping towel.
- Area that need to be wipe are bed, living room, toilet and mini bar.
- This is to ensure that all furniture were in good condition instead of provide guest clean and comfortable room.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today i have joined morning briefing with all staff and practical student.
- This briefing usually conduct by En. Razli (Room Divison Executive), En. Ramli (Supervisor) or Miss Azura (Clerk).
- They will inform staff about total room booking and flow of operation.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today was my first day at housekeeping department.
- As housekeeper, I need to wear slipper, white shirt and black slack.
- PNB Ilham Resort has 65 rooms including hotel room, apartment and flat.
- All rooms was divided into 6 blocks which are Block A, Block B, Block C, Block D, Block D, Block E and Block F.

# data[].attributes.body
- Rest day

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today was my last day at front office department.
- I have responsible to filing all receipt such as registration slip, temporary receipt, recreation receipt, apartment key checklist and breakfast control.

# data[].attributes.body
- Rest day

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I need to prepare recreations slip.
- This slip acts as prove that guest has make payment and game details.
- There are 4 games under sport and recreation department which are beach soccer ball, volleyball, tennis and table tennis.

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I need to update guest complaint book.
- This book provided to record all guest complaint and request.

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I need to print out occupancy report request by sport and recreation department.
- Occupancy report includes monthly occupancy for this resort.
- This occupancy can be changes day by day due to guest reservation.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I need to be cashier again at Convenience Shop.
- This shop also sold coupon for pool bar food and drinks instead of retail items.

# data[].attributes.body
- My shift started at 11 am until 7 pm.
- Today I was responsible to acts as cashier at Convinience Shop (CS).
- This shop usually open during weekend and public holiday.
- This shop provided retails items such as ice cream, canned drink, food and Ilham’s souvenirs.

# data[].attributes.body
- Rest day

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I have learned to do closing for all bills and receipts.
- This closing need to be done 3 times per day following 3 different shift.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I need to prepare group registration form.
- This form is quite different with individual registration form.
- This form includes overall room, guest detail and payment.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I have learned ways to charge card during guest make payment using credit card.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I have learned to prepare temporary receipt for payment.
- Temporary receipt needed when guest make payment by cash or credit card.
- It acts as prove that payment has been made.
- It also useful for staff make record when guest request extra bed or extra towel which are have extra charge for that items.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I need to update daily log book report.
- Function of this book is to record any arrival, departure, group arrival and group departure for other staff reference.
- Staff also can leave additional message at Remarks.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I need to prepare breakfast control to be informed at kitchen and food & beverages departments.
- I need to total up carefully to ensure there is no issue occurred during breakfast operation.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have to make an order for newspaper.
- There are 2 types of newspaper that need to be order which are The New Strait Times and Berita Harian.
- The newspaper will be given to all department and provide for guest at resort lobby.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I need to prepare and check room checklist of MOD (Manager On Duty)
- MOD will be given 2 random rooms to be checked and they have to record any complain.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have learned to check and read floor plan check.
- This is to determine whether the room is available or still dirty.
- There are 5 status provided for room which are vacant clean, vacant dirty, occupied dirty, out of order or out of inventory.

# data[].attributes.body
- Rest day

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have been responsible to look up for token game.
- There are 2 games provided that need to exchange money with token which are fussball and snooker.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have been teaching by FOA to prepare registration card.
- Registration card acts as document for record all detail about guest.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have learned how to do checklist of apartments key.
- This is a routine for FOA (front office assistant) to ensure that all keys are available for guest.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have learned how to make and answer call from internal and external.
- For internal, I have to said “Good Morning/Afternoon/Evening PNB ILHAM RESORT. May I assist you?”.
- For external, I have to said “Good Morning/Afternoon/Evening Reception. May I assist you?”.

# data[].attributes.body
- Rest day

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I need to understand and remember price rates that available at Ilham Resort.
- There are 2 types of room provided which are apartment and hotel room.
- For apartment, they provided 2 bedrooms, 3 bedrooms, 3 bedrooms (ground floor) and 4 bedrooms.
- Starting price for apartment is RM480 until RM800 includes breakfast.
- For hotel room, they provided deluxe room, superior room and standard room.
- Starting price for hotel room is RM240 until RM320 includes breakfast.

# data[].attributes.body
- It was my first day transfer into front office department.
- As receptionist, I need to wear white cloth, black skirt, black shawl and
nametag.
- This resort has 6 blocks which are Block A, Block B, Block C, Block D, Block E and Block F.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- It was my last day at kitchen department.
- I have take this opportunity to learn how to prepare a patty for burger.
- The ingredients for patty are minced chicken or meat, black & white pepper, corn flour, onion, garlic, egg and breadcrumb.
- This handmade patty was used for Ilham Burger which is cost RM15.00.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I need to handle pool bar since school holiday has been started.
- Operation hour for pool bar was 11 am until 6:30 pm.
- Before buy anything from pool bar, guest need to change their money with our coupon.
- The value for coupon is same with the money value.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I have been responsible to prepare butter bread pudding for breakfast.
- The ingredients needed for it were bread, milk, egg and sugar.
- This butter bread puff usually served with white sauce.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I need to prepare “bubur kacang hijau” for supper.
- The ingredients needed for this meals are beans, coconut milk, sugar and water.
- Actually, this resort is providing 3 types of break for guest as requested which are morning tea break, afternoon tea break and supper.
- Operation hour for morning tea break started at 9 am while afternoon tea break started at 3:30  pm and supper started at 10 pm.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today is not a busy day for kitchen department due to low occupancy rate at the resort.
- So, I decided to clean up the pastry and store area.
- I started with swiping, mopping and wiping.
- I also rearrange the items at the pastry area and store area to make it look more comfortable.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I need to check expired date for pastry and pool bar things.
- I need to print sticker date which includes date in, date out and item name.
- I have to recheck whether the things can be used or not.
- If the things still can use, I just change new date for expired date.
- If the things has been stinky or broken, I need to throw them to the rubbish and replace it with the new one.

# data[].attributes.body
- Rest day

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I have been responsible to refill pool bar things.
- There 3 types of pool bar things which are waffle, burger and ABC.
- For waffle, I need to refill filling jam and make waffle dough.
- For burger, I need to refill chili sauce, black pepper sauce and mayonnaise instead of prepare for related vegetables such as cucumber, cabbage, carrot and onion.
- For ABC (Air Batu Campur), I need to refill green sugar, red sugar, “gula Melaka”, “susu cair” and “susu pekat”.
- Besides that, I need also to prepare jelly, corn and red bean for ABC items.

# data[].attributes.body
- My shift started at 7 am until 7 pm.
- Today this resort has been held Raptor Watch event.
- This was resort annually event which people all over Malaysia and outsiders will come to Ilham Resort just to enjoy watching immigrant of many types of bird.
- Usually resort will open booth for outsider and kitchen department to make sales during this event.
- I have been responsible to handle burger stall.
- There 3 types of burger which are meat, chicken and egg.
- The starting price for a burger is RM5 until RM7.

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I have been responsible to do setting for lunch.
- This resort will prepare 5 different types of dessert for lunch and dinner.
- This setting include of preparation for dessert plating and buffet table decoration.

# data[].attributes.body
- My shift started at 3 pm until 11 pm.
- Today I have been responsible to cut a whole cake into slices.
- Usually 1 tray of cake can divided into 7 or 8 plates.
- Cake usually will be served during lunch buffet and dinner buffet.

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today, Kak Zuriati has been teaching me on how to make a cake.
- Usually this resort will prepare butter cake for their dessert.
- There 3 different flavor of butter cake which are original, strawberry and chocolate.
- The ingredients that needed for cake preparation are butter, flour, sugar and egg.

# data[].attributes.body
- Rest day

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I have to refill filling jam for waffle.
- There 5 types of filling jam which are strawberry, blueberry, kaya, peanut butter and chocolate.
- Waffle was usually sold at pool bar during weekend.
- Price of waffle is RM5.00.
- Guest can mixed 2 jam for one waffle without additional charge.

# data[].attributes.body
- My shift started at 7 am until 3 pm.
- Today I have been responsible to take part in breakfast buffet.
- Usually this resort will served their guest with omelette, “roti canai” and “cucur ikan bilis” which is kitten staff prepared the food live in front of guest.
- I have take part in omelette preparation.
- Ingredients for omelette is milk, egg, sausage, capsicum and onion.
- Guest also can request for scrambled egg instead of omelette.
- Breakfast buffet started from 7 am until 10:30 am.

# data[].attributes.body
- My shift started at 9 am until 5 pm.
- Today I have been responsible to open pool bar nearest the swimming pool.
- This bar is to attract and provide guest food and beverages while enjoy spent time with their family.
- There are many types of food and beverage provided such as burger, nugget, fries, ABC, waffle and ice cream.
- This bar always open during weekend and school holiday.

# data[].attributes.body
- Rest day