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Q1: Good brand image, customer loyalty, repeat purchase,  all of which are consequences of having a good quality product or service.
An example

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1) If they don't provide on time customers may look elsewhere for the product or service if that business cannot provide it to them when they need/want it

Business objectives:
- Profit maximisation
- Growth
- Survival

Targets need to be SMART.
Specific
Measurable
Agreed
Realistic
Time Specific

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Increasingly important focus of operational targets as businesses face more stringent environmental legislation and consumers increasingly base their buying decisions on firms that take the environment seriously. It also
reduces the effect of pressure groups that would focus on environmental issues such as Global Warming.
Examples Include:
-Use of energy
-Proportion of production materials that are recycled
-Compliance with waste disposal regulations/proportion of waste to landfill
-Supplies of raw materials from sustainable sources.

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The process of increasing the worth of resources by modifying them

Notes

What are the benefits to a business of adding value to a product or service?

Give an example objective

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The aims set by a business that indicate its commitment to helping those aspectsof  the environment where it has an impact

Notes

Why might a busines set these objectives

Give some example objectives

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Measures whether a business is on time in providing for its customers needs. For example for services, dependability can be applied to consistency of quality or punctuality of delivery. Or for products, dependability can be measured in terms of if a product is durable, long lasting and unlikely to break down.

Notes

What are the drawbacks if a business doesn’t provide on time?

Give an example of a business objective

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The time taken for a customer requirement to be fulfilled and the ability of an organisation to change its operations in some way, for example product, volume, delivery.

Notes

Why might a business want to be flexible and quick to respond?

What problems may arrive when a business tries to be flexible?

Give an example objective

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Quality is the features of a product or service that allows it to satisfy (or delight) the customer

Notes

Why might a business want high quality?

Give an example objective

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Unit costs - the cost of producing one unit of output. Unit cost = total cost / units of output

Notes

Why might a business want to keep its costs low?

Give an example objective