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Question 3: Assess the importance that employment protocols are clearly defined when and employee starts their job. Include references to Health and Safety Legislation, Equal Opportunities Legislation, Contractual Obligations and Minimum Standards of Professional Behaviour. (12)

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Question 2: Send a letter of recommendation to the Employment Officer of The Pharmacy of USA, Charlie Nezario, of how good of a job your ex Health and Safety Officer, Pablo Landau, was and how much of a quality asset he was to the company. Tell them how he worked for you for over ten years and that this is a job higher up that he deserves. Also tell them how he helped your company keep up their health and safety. (Letter)

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Why should Vaso's company be ethical and how would it benefit the business? (2)

Name 2 Legalisation Constraints that Vaso's company must follow? (2)
Ryan Is having a meeting with the managers, He needs to discuss Data Protection, consumer protection or Copyright and figure out which one is most important for Medico PLC.

Recommend which one is more important and why? (12)

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1. Assess the importance of checking and confirming the meeting location and time? (2 marks)

2. Explain why vaso should proof read his documents before handing them out at his meeting. (2 marks)

3. Using Text 4, write an apology letter to the regular customer that has complained. You will be assessed on the content, tone and layout in your letter. Include, the apology and a form of reassurance to the customer giving them some complimentary products.(letter)

4. Vaso is considering whether to hire a personal secretary, Recommend what protocols he should check to enable him to bring in a new employee for  Medico PLC (12 Marks)

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Question 1a: Explain why Medico PLC may have different levels of staff and different employment protocols.
Tip: Different authority of who talks to who and who makes the deals etc. (2)
Question 1b: Give two ways in which Medico PLC apply these employment protocols.(2)

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Question 1- Explain why Vaso would want to have a Skype meeting with potential clients instead of travelling to a different country to meet up with them. (2)
Hint 1: Environmental profile
Hint 2: Time and money

Question 2 - Explain 2 ways in which Medico PLC can protect information against unauthorized access. (2)
Hint 1: Software
Hint 2: Access

Question 3- Using the information in text 4, Write an email  to Vaso singh from Ian the assistant sales manager explaining why he will not be at work over the next 5 days. (12)
Hint 1: Time
Hint 2: Formal

Question 4- Assess the importance of following health and safety legislation and why that might effect the way Medico PLC will run.
Hint 1: Health and safety at work
Hint 2: Risk assessment

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1.  Give one way where Vaso Singh has delegated tasks to Ian and why? (2)
2. (Look at text 4) suggest which task you would reccomnend Vaso to delegate to a subordinate? (4)
3. Look at text 1, write a letter to Ian from Vaso, explaining his expectations of him when attending his 3 meetings delegated to him whilst Vaso is away. (12)
4. Refer to text 4, suggest whether Vaso should delegate some tasks to subordinates, or complete them himself? (12)

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Give two Organisational procedures which help to maintain confidentiality at Medico PLC (2)

Explain one implication to Medico PLC of a confidentiality breach (2)

Explain two reasons why confidentiality my need to be breached (4)

Medico PLC has had a data breach, Vaso needs to inform an affected consumer and apologise on the business's behalf. the business affected was Pharmacy Inc, Vaso plans to write to Joanna Bryce from the business offering to help recover. Medico PLC are offering to cover expenses for her to visit their office in Manchester at Manchester house, 14 eastborn road NG6 BY7 on the 12h of October 2017.

using the information from the text above, write a letter to Joanna Bryce to inform her of the breach and apologise. invite Joanna to come over to the UK to allow Medico PLC to help recover her data. ensure that the letter is sincere and encourages the continuation of their trading.

you will be assess on content, tone and layout. (12)

Vaso has been tasked to decide if Medico PLC should force employees to sign a NDA (non-disclosure agreement)

recommend if Vaso should encourage Medico PLC to enforce this (12)