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-Written word is often misunderstood
-Can lead to confusion and conflict
-Can clarify content and assure comprehension and agreement
-Don't use memo or notes
-Successful leaders seek personal commitment

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I. Consider the Situation before Taking any Action

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I. Consider the Situation before Taking any Action

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-Don't make quick decision
-Consider others factor before making assumption
-Take pay reduction due to loss of customer

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III. Focus on Problems, Not Personalities

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III. Focus on Problems, Not Personalities

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-Don't be too emotional when Focusing on problems
-Assistant should react without stopping, consider the validity of the fact
-"24-Hour Rule" should be effect at workplace

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-Giving or receiving criticism should base on observation and results
-Give and accepted unemotionally, validity and pertinence, and implemented when justified
-Don't be too sensitive or defensive

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II. Gather and Confirm Information before Making a Decision

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II. Gather and Confirm Information before Making a Decision

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-Don't confuse of symptoms with disease
-Use technology to gather data
-Observe, Talk and Listen might led to different conclusion

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-Manager's memo should be more specific when directed to someone
-Group communication are perfect
-Praise in public, criticize in private

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-Part of regular employee performance review
-Designed to give both parties feedback
-Opportunities to build relationship and get information

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-Make they know what expected from them
-Ensures subordinates on same page working toward some objective
-Employee does not expect to be ignored, overlooked or insignificant
-Further and develop the employee enthusiasm and commitment

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-Recognize the source and circumstances before jumping to conclusion
-Learn more about the problem
-Be part of solution

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-Can and should learn without considered the stage of career
-Even the latter can teach you something
-Sometimes, bad example are more effective than the good