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https://youtu.be/Y4wI_AA-PVg

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Today is my last day as an internship student. So I started to work at 9am. I have been offered by the front office manager, Encik Rahman to stay as a permanent worker, a front office assistant at The Federal Kuala Lumpur. I am so happy that I’m approved to stay working in this hotel. Even though the salary is not high here but I believe that all I need at this moment is not only money but the experience in this industry.

Photo: Thanks Federal for having me. I’ll work hard and work smart

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Today I start working at 12pm as scheduled. Today I work in the reception department. So as usual I just assist senior at a side, helping them to photocopy guest ic or passport, collecting money and update the guest profile into system.

Photo: follow up box is the guest with some problem that need arrangement.

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Off day

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Today I start working at 9am, at reservation. The same job I did which is key in booking and help at the reception when I have done key in the booking. Today I have learned that we can give complimentary drink to the guest if the room is not ready for the guest.

Photo: rate of each of the agent

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Today is also the same, I come and work in the reservation. So I work like usual, key in booking and assist also senior in the reception when I done key in the booking.

Photo: arrival box

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Today I also start working at 9am at reservation. Reservation department is lack of staff so they need our help to key in the booking. So today I work like usual, keep on key in the booking as the number of booking is increasing. When I have done key in booking, I also help at the reception counter as the occupancy rate also increasing due to near to Raya.

Photo: the green packet we give to Malay guest.

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Today I start working at 9am at reservation. Today I have learned how to key in booking for the privilege club for one complimentary stay and one pay night stay. This booking is also different from the privilege club complimentary stay booking.

Photo: sample of complimentary stay + one night pay

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Today I start working at 12pm also but the reservation manager Mr Thomas ask me to rotate back to reservation to help him key in the booking. So I do all the booking and there is something new that Mr Thomas taught me which is the booking from privilege club is different style. After key in, we need to fax back to the privilege club to confirm the booking.

Photo: sample of privilege compliments stay reservation

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Today I start working at 12pm according to DM Maniam. So I go to work at reception. Today I have learned that we can take deposit of foreign currency from the guest in advance if they do not have any Malaysian ringgit. When we collected the foreign currency, we need to put in a plastic bag and clip the receipt together with the currency and give the currency back to the guest when they pay us Malaysian ringgit.
Video: foreign currency with receipt

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Off day

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Today is the last day in night shift. So today also as usual the job during night shift is to print the reports, count the cashier drawer and also count the hop on hop off bus ticket. Then we just wait for the guests. Normally there are a lot of guest that check in in the mid night is somebody that are drunk, so sometimes they are a little bit blur when we talk to them.

Photo: hop on hop off ticket

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Today is the fifth night of working night shift. We need to count the cashier drawer every time and also the hop on hop off ticket that available in the drawer and record it down on the long book. Normally each cashier drawer will have cash of RM1500. When we do closing the drawer will still have Rm1500. When there is a group checking in for the next day, we need to prepare the room number in advance and also prepare the room key card so that they can check in faster.

Photo: complimentary drink voucher

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Today is the fourth day in night shift. Night shift also included in preparing the reg card that the guest are checking out for the next day. We need to double check the date on the reg card and also the date in the system to know the exact check out date of the guest to put the reg card in the departure board. After done all the things we will just wait for the guest that check in or check out at the midnight time.

Photo: ving card system to make room key card

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Today is my third day night shift. The third report that we must print out in the night shift is mini bar list. Our hotel will give complimentary minibar for the vip guest that booked through our official website or privileges club member. After printing out the privilege club mini bar list, we will hand all the report to the coffee house staff to let them refill the mini bar for guest.

Photo : departure guest reg card

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Today is the second day night shift. The 2nd report need to print is the breakfast list of the guest. There are some room that include breakfast while some are not. Therefore we need to print out the list for the coffee house to refer to so that they know the occupancy rate for the day and they can know approximately how many guests are going to have breakfast on the day.

Photo: sample photocopy passport for one of the guest

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Today is the first day doing night shift. Night shift starts at 11pm until 7am. The job that we need to do is the print the reports. The first report we need to print is the newspaper report. Newspaper report is use to order newspaper. The re are 4 types of newspaper we order which are the star, new strait times, nanyang and sinchew daily.  My senior staff told me that previously they will send newspapers to each of the room for the room guests, however, nowadays newspaper is just send based on request to save paper as there are a lot of guest can see news through smartphone. The newspaper we also need to order for the managers.

Photo: size of each types of room in Federal hotel

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Off day

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Today I also work as usual in reception. Today i also assist one of the senior to check in and check out guests. After done all the documents and payment, we can make room key card for the guest . For a normal superior room we will give 2 room key card for each room. We will give extra key card when it is a family room for 4 cards, triple bed room for 3 cards.

Photo: room key card for guest

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Today I also work at reception as usual. Today I also help the senior staff as usual. There are some times that when the guest checking in, the room is not ready yet. Therefore we can give free upgrade room for the guest for this time visit to a deluxe room if the guest has booked for the superior room.

Photo: the number of rooms available

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Today my work Ian usual at the reception. Again as usual I help the senior in checking in guest. I always help to open up the receipt book, changing room and validate the guest parking ticket.

Photo: receipt book

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Today i also work at reception. Today as usual I help a senior at a side when they are doing the check in and check out of the guests. Today I have learned on doing the room move for the guest. There are some guest that we had put them on a room but he is not satisfy with the room then we will assist them to change to a better room. We need to put on the system and also write a room change form and ask the portal to send to housekeeping department for sign

Photo: the room change form

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Today I start working at the reception. So I just stand aside of a senior and help them to do the simple job like photocopy ic, ask for the guest information and also open receipt book for the guest who pay cash.
Today I also learned on way to do parking ticket as the in house guest will have complimentary parking at Plaza Low Yat while the guest who come dining will have to pay flat rate of RM7.
Then we need to validate at the machine there and ask the senior staff to sign for authorisation.

Photo: machine to validate parking ticket

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Today I also start working at 9am at the reservation. So today I also do the same job, key in the reservation of the guest, I also help Ms Doris to write the occupancy rate for the one following week for her reference. When I done key in all the reservation, I also hand it to the senior staff for them to check my work.

Photo: the booking before key in

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Off day

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Today I also started working at 9am at reservation. All the job I done today is also the same with what I have done in a week time. When there is only a few bookings, I also go outside to see whether it isn’t busy over the reception and help the seniors at there. All of the reservation I have done will be checked by the senior staff to ensure that the reservation is correct.

Photo: the booking of the guest in system

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Today I also start working at 9am in reservation department to help key in the booking online. So I also do the same thing like yesterday did. In doing the key in system, I must ensure that the information are being key correctly and after done doing, I need to write the confirmation number on the top right corner so that it is easy to be find for the attachment of the guest reg card. When doing the reservation for today date check in, we need to straightly print out the reg card and photocopy the booking confirmation and attach together and put at the arrival box.

Photo: the computer I use to key in guest reservation

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Today I also start working at 9am as to key in booking in reservation department. Most of the booking I key in is the booking from booking.com, Agoda and Traveloka. Most of the booking by booking.com is not paid yet and the guest need to pay when they check in i the hotel. And most of the guest who book using agoda and Traveloka, they have paid for the room rate in advance. So they will just check in when they arrive in the hotel. So normally we will not need to print the rate for the guest who booked using agoda and Traveloka on their reg card.

Photo: one of the guest online booking

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Today I start working at 9am as the reservation manager asked me to help him keep in the booking by the guests online. So today he taught me way to key in the booking according to the information of the guest for example either which company the guest booked with: booking.com, agoda, Traveloka or Expedia etc. Then we need to key in the actual date that they are checking in and checking out. After that we key in the types of room that they have booked SRT, SRQ or TMK, TMT and so on. Then we need to figure out the amount of the booking and see whether it is paid to the agent or not. Then we need to write comment so that the receptionist will know about the payment and also guest preferences of the room like smoking or no smoking room.

Photo: I get my access to the opera system and vingcard id

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Today I start working at 12pm. So today I also stand in the reception counter to help the seniors and at the same time learn something new. After that , Ms Shuen the guest relation manager bring 3ofnusnto the 14th floor to view the different room types in the hotel. There are SRT which is standard room consist of 2 single bed. SRQ which is standard room consist of 1 queen bed. Sawt and sawk is room with inner view consist of 2 single beds and another with 1 king size bed. While there are also SRTP which has 3 single beds inside the room. DQQ is family room which consist of 2 queen beds. For each floor they have only 2 units of SDX which is studio room with 1 queen bed. sofa and also room with balcony.

Photo: room category

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Today I start working at 12pm as the time table has been amended. Once I arrived, I go to the front desk and observe to learn something from the seniors. So today I just stand beside one front office executive named Aras and observe the way he work and ask him for things that I don’t understand. Then I also help him to photocopy guest ic/passport. Many things that Aras has given me some advice on it. After break, Ms Shafina came by and teach me and Khairul about the system and show us on way to do check in and check out guest.

Photo: observing the opera system

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Today is my first day in Front Office department. 3 of us are asked to be start working at 9am. Once we arrived, we were separated to 2 department which 2 of them in reservation department while me in operator department. In operator department I have learned about all the extensions number to different people from different department. After that the senior ask me to observe how they answer the phone calls. After break time, I go out to the front desk and there is a senior that teach 3 of us about the opera system that using in this hotel for check in and check out guest.

Photo: time table in front office department

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Today I start work at 2pm and this is also the last day in kitchen department. As usual I help at kontiki kitchen first and go bintang kitchen at 3pm. So today I help chef to take out the fish bone from salmon fish that he has cut and clean up all the organ of the fish. After done then I help for the normal operation. Today I also learned on how to make the batter to fry fish for fish and chips. According to chef, this batter also can be used to make onion ring. Basically it is the combination of flour, baking powder, salt and water. Mix them well and this batter can be used to fry the fish and it is very crispy.

Video: taking out salmon fish bone

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Today I start working at 2pm. So again once I arrived I help at kontiki kitchen awhile . Then at 3pm I go to bintang kitchen. Today bintang kitchen has received some stock which is the raw ingredients. So today I help to measure all the ingredients for the weight of all of them such as lamb rack, salmon fish, chicken vegetables and so on. Today also we do stock take together at the kitchen. Once finished, we then started to work for the guest order. Today I help the chef to do garden salad as side dish for the fish and chips.

Photo: these is types of bread we bake to serve the guests.

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Public holiday ~ Labour dayyyyy

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Off day

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Today i go to work at 2pm. As usual I go to kontiki kitchen first. Once I arrived, I help at the sushi station as there are a few guests that waiting for the sushi and sashimi. Then I help to clear the lunch buffet also. At 3 pm I go up to bintang kitchen. Today chef teach me to make onion soup. This is because the onion soup stock finished, so he need to make a new onion soup. So he asked me to cut 1/2 kg of onion, sauté with some chopped garlic and then add chicken stock and cook until it turn into thicker soup. The onion soup end up clear, not creamy type. The chef also mentioned that the actual way to cook onion soup is to put around half can of beer and it is best served with cheese bread. Today I also assist chef to make appetiser which is prawn cocktail.

Photo: Prawn cocktail appetiser

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Today I go to work at 2pm. So I go to kontiki kitchen to assist the chef at there. Today I help to cut fruits, cucumbers, and also make Vietnamese spring roll for the afternoon tea at Verandah lounge. At 3pm, I go up to bintang kitchen. So today I get to learn the way to make garlic butter for the garlic bread. So first we need to leave the butter at the room temperature, once the butter softened, we chop garlic and english parsley add into the butter. Then we add some seasoning like lea and Perkins sauce and some salt then mix well. The garlic butter is done. Normally at 5pm, we will need to bake variety kind of bread. The bread is to serve once guest is seated. There are around 4 kind of bread and the quantity will be around 20+ one tray to bake.

Photo: garlic butter- new skill learned ✅

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So today is the first day I’m going to 18th floor, Bintang lounge kitchen. But when I arrive at 2pm, I go to kontiki kitchen first as bintang kitchen is not open yet. So omce I arrive I help to cut the fruits as the fruit finished. The i also cut fruits for the fruits rojak. Then chef asked me to help him make Vietnamese spring roll for the afternoon tea. He said the most important thing in Vietnamese spring roll is the colourful aspect. At 3.30pm, I went up to bintang kitchen to help the chef at there. Today not much order, I just help to make the dessert such as fruit platter and ice cream waffle.

Photo: doing Vietnamese spring roll

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Today I was scheduled to go work at 2pm until 10pm. However, I forgotten about the schedule and go to work at 8am. So today is also as usual help at the egg station. After that, Chef Leiza asked me to help her fry beef slice for the lunch buffet. And she also told me that the beef no need to be too cooked, just some colour on both surface of the beef slice will do. Today Chef Daniel also teach me another menu which is boxing chicken. After he done the boxing chicken seasoning, I help him to coat with flour, egg and bread crumb for the tea break function tomorrow.

Photo: beef slice I cooked

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Today as usual once I arrived at work I help at the egg corner. So today I also help chef to prepare the mini garden salad for the ala carte menu. The mini garden salad consist of one piece of iceberg lettuce, one piece purple lettuce, one piece tomato and 2 piece of cucumbers. So I arrange nicely and do around 2 insert as chef has manuals carte order. Then I also help chef to cleanup the raw vegetables fridge and replace the vegetables in the fridge. After breakfast, clear the buffet and set up back the buffet for lunch. During lunch I also help at sushi station to make many different types of sushi.

Photo: sunny side up egg and omelette

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Today my shift as usual at 8am. So once I arrive I go to help at egg station which I make omelette and sunny side up egg for the guest. When it is not too busy I also help to peel the egg shell of hard boiled egg for the condiments of nasi lemak. After breakfast I help to clear the buffet and also set up the buffet for lunch. During lunch buffet I help at sushi counter. Chef Tan guide me to cut the salmon sashimi for the guest and also make cooked salmon sushi for the guest.

Video: making the cooked salmon sushi

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Off day

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Today I go to work as usual 8am. Once I arrived I also go to the egg station to help make omelette and sunny side up. After that, Chef Leiza ask me to help her to make pizza . So she taught me way to do pizza. There are 4 types of pizza to do for the western lunch menu which are: seafood pizza, chicken tandoori pizza, beef pepperoni pizza and also vegetarian pizza. All for them have the same base which is tomato base just the ingredients on top are different. Seafood pizza consist of oyster, squid, prawn, cherry tomato and capsicums. Beef pepperoni pizza consist of beef, pineapple, capsicum, olives and cherry tomato. Chicken tandoori pizza consist of chicken tandoori, cherry tomato and mint yogurt sauce on top of it. While vegetarians pizza consist of broccoli, bitter gourd, mushrooms, brinjal and olives.

Photo: the pizza I made

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Second week in kitchen. Today once I arrived at work I go to help at egg station which I make omelette and also sunny side up for the guest. To make omelette there are a few condiments to put in egg such as bell pepper, tomato, onion, mushroom and cheese. At first I am not familiar and the omelette I made is a bit ugly but after a few omelette made I know hot to make the omelette and it looks more nice. Today there are also guest who ordered ala carte menu- nasi lemak. So I do the nasi lemak by the guidance of the senior.

Photo:  nasi lemak made by me with the help of senior staff

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Have been in kitchen department for one week time. Almost can used to the environment of the kitchen and know what to do when arrived at work. So today Chef Leiza asked me to cut ingredients for the mushrooms soup and also prepare ingredients for pasta. So I cut 2 types of mushroom: shiitake mushrooms and white button mushrooms, onions and peppers. For the pasta ingredients contain also the same thing but have more things such as black olives, cherry tomato.

Photo: cutting mushroom soup ingredients

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Today is the sixth day in kitchen. So today also as usual, check and top up the food. Then I also help to make noodles for the guest when they requested. I also help to go basement walk in chiller to get vegetables for the chefs. When the noodles condiments like spring onion and chilli I’ll cut and refill it back. Today I also have learned new salad which is chick pea salad. Chickpeas, red kidney beans, cucumbers, tomatoes are mixed together with salt pepper and olives oil. The chef that taught me said that the most important in salad is colourful. We can add anything we like as long as it is colourful.

Photo: salad that we send for function. Right bottom is Russian salad

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Today is the fifth day in kitchen. Today also the work as usual which I check the food and top up the food. We have a noodle station made on the spot for guest so when the guest ask for noodle we will make for them. Today chef Leiza asked me to help her pack the sauce and Chinese chicken herbal soup and rosemary sauce into a pack for one potion. Before going break, chef Leiza also give us briefing.

Photo: Chinese herbal soup and rosemary sauce packed

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Today is the forth day working in kitchen. So as usual when I come to work I walk around and top up the food. Today I have met with the sous chef, Chef Leiza. She came after her leaves for 4 days. Today I have learned how to make a new salad which is called Russian salad. Russian salad is the combination of mix vegetables, mint sauce, herbs and sour cream. Today I also help to make tea break set which is sandwich for the function for 10 pax. Then I also help to clear breakfast buffet and set up lunch buffet.

Photo: tea break sandwich for function

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Off dayy 🤩

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So today is the third day in kitchen. So as usual when I arrived, I do the same thing which is check the food and top up the food. Today there is a chef taught me to cut fruit as the fruits finished. Then I also be the runner of the kitchen whereby I keep going down stairs walk in chiller to take the ingredients for the chef for example cucumbers, tomatoes, bread and more. Today chef Laila also taught me how to make cucumber mint salad. First we need to cut cucumbers into slice, then add with mint sauce and plain yogurt. Then the salad is done ✌️

Photo: cutting fruits

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Today is the second day in kitchen. Today once I arrived I also do the same thing like yesterday which I check for the food and top up the food that had finished. Today I also learned how to bake the croissants and Danish pastries. For croissants each tray can only fit in 16 pcs maximum because it will be expand while baking. After placing nicely on the bake tray, then can put into the oven to bake. It takes 18.30 minutes to be done.

Photo: this is the salad and the sauce that I top up today

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Today is the first day in kitchen department. We were assigned to the kitchen of Kontiki restaurant. When I arrived at kontiki kitchen, one of the senior told me to check the buffet area and we have to ensure that the food is always enough for the guest. If the food become lesser, we need to top up the food from the warmer. The food also must be presentable while we top up for example when we top up the baked bean, if the pot have some dried sauce sticked on the pot then we will need to change a new pot.

Photo: the new time table in new department

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Today is the second day in back linen and also the last day in housekeeping department. Once I arrived I do the same thing like yesterday did. Issuing uniforms to the staffs and also record the dirty uniform that are sending for cleaning. Today also have guest laundry. We also received the laundry of the department mangers. So we need to record separately. For the guest laundry we will always count the amount and open up bill for them to pay at the front office counter.

Photo: reminder for guest to pay for their laundry before we sending it for them.

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Today is my first day in back linen. The job scope of back linen is to issue uniforms to the staffs, collect guest laundry, count the uniform to send for laundry. Once I arrived at back linen, senior at there, Ms. Eja taught me to write on the hard cover book for the uniform that are going to send for cleaning. Besides, once we received the guest laundry we need to count the piece of clothes and write the amount they need to pay for their laundry.

Photo: guest laundry

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Today is the second day in front linen housekeeping. So as usual once I arrived at work I prepare the clean bedsheets, towel, pillowcase for each floor. Normally we will arrange 20 twins bedsheets, 10 king bedsheets, 20 bath towel, 10 floor mat and so on for tower wing. If the room maid out of the item, they can call us anytime so that we can send the item to them. After prepared the items, we deliver to each floor from 14th down. Once finished, we push trolley to collect dirty linen start from 14th floor.

Photo: selfie with assistant manager of housekeeping department

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Off dayyyyyy

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Today is the first day in linen housekeeping. In linen there are also 2 small department which is front linen and back linen. Today I started to work at front linen. The job scope of front linen is to pack and send bedsheets, pillowcase, towel and more to the room maid. We also need to collect back the dirty linen from the room maid once they cleaned up the guests rooms. Then we need to count the linen and wait for other people to collect and send to laundry.

Photo: packing the dirty linen.

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Today is the forth and also last day as a runner. Today i am a evening shift runner also with Mr Khairul. Once I arrived I do the same thing like send items to the guests who requested for it. Today I also learned to hold the walkie talkie by myself to get information from the desk clerk to send items to the guests. Today i also had pack some items that has finished: toothbrush, comb and shaver.

Photo: the place where we take iron and iron board

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Today is the third day as a runner of housekeeping department and first day as evening shift runner. Today I follow Mr Khairul as the evening shift runner. The job scope of evening runner is also the same as morning runner. The evening runner will be slightly free as compared to morning runner. We will send items that requested by guest as usual. When we are free we go to help room maid to do some room cleaning.

Photo: store room for linen in 3rd floor

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Today is the second day as runner. Today once I arrived at work I follow Mr Yunus as he is also runner of the day. Today we are quite busy in sending items for the guests. Today there are guests that requested for extra bed so we make the bed at the store located in third floor before sending it to the guest. The bed include pillow, blanket and also a bath towel. We also send a electric stand fan to the guest that requested for it.

Photo : extra bed store room located in 3rd floor

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Today is my first day as a runner of housekeeping department. Once I arrived at work 7am, I follow the runner of the day, Mr. Yunus to do the runner job. Once there are call from the operator or front office, we need to send items to the guests. For example there are guests that request for extra mineral water, slippers, shampoo and so on. Sometimes we also need to send items for the room maid when they request. Runner job also include packing the items for the room maid. Normally it is 20 pcs in one pack. Today I pack shower caps and shower gel.

Photo: packing items.

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Off day ~

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Today is my last day working in public area as supervisor. But today once I arrived, Mr. Hamizon asked me to take care of the back entrance. So I do cleaning at the back entrance then walk here and there to check the cleanliness of all the area. Today I follow Mr. Joseph to clean the lift door and throw all the trash to the rubbish station near Lowyat Plaza. After that I also help to rearrange the recycle station as it is very messy at there.

Photo: wiping hotel directory at back entrance

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Today I work as public area supervisor. But once I arrived, I also do the same thing such as cleaning the back entrance with Angie. We wipe the floor using the dust mop and sweep the dust inside dustpan. After that we also clean the glass wall and the area together. At 5 pm, we took over Mr. Joseph, one of the staff in public area section as he is going to break. So we just keep on checking the area and ensure the place and toilets are clean. At night, Mr Zakir , briefs me and Angie on the usage of floor polishing machine and we tried to use the machine as the machine are quite difficult to use .

Photo: wiping lion statue in main entrance

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Today is the forth day in public area but in afternoon shift. So I arrived at 2pm as scheduled and today I do cleaning and vacuum the carpet at the ballroom area and moping the area in-front of the banquet. After that, I was asked to clean the metal handle of the toilet with Angie. After break time, I follow Mr. Amirrol to clean up the area of his section. We also need to correct the rubbish before going back. Due to heavy rain, we also need to keep pull out the water that accumulated at the main entrance area.

Photo: Vacuum the carpet in front of ballroom

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Today is the 3rd day in public area. Once I arrived at work I do the same thing- cleaning in main entrance. After that, i also wipe the lion statues in-front of the main entrance. Then I follow one of the staff- Mr. Amirrol to learn the actual things that public area staff did. Then I wipe the wood pillar of the hotel with shine on spray to make the wood pillar look bright and shine.

Photo: polishing metal of the door

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Today is the second day I work in public area. Today us usual I also in-charge of the main entrance area. So I need to ensure that the area is clean as main entrance is the first impression of all the guests when stepping in our hotel. So I wipe everything like yesterday did and vacuum the area. Today I also help Angie to clean the glass wall after I finished my job in main entrance. I help Angie to put shampoo on the glass wall and she clear the water on the surface. After break we polish the metal of back entrance using autosol metal polish paste.

Photo: shampoo the glass wall

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Today is the first day I work in public area of housekeeping department. Once arrived at 7am, we had daily briefing with the supervisor. Then I was assigned to clean the main entrance area which I wipe all the pillars, flower pots, glass wall and also vacuum the area. After that I was asked to wash the gents and ladies toilet using scrubbing machine  with Angie. After break, supervisor asked me and Angie to use Autosol metal polishing paste to polish the metal of the front door  in main entrance.

Photo: washing toilet with scrubbing machine

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Off day 🥳

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Today I work as pm room supervisor. The pm room supervisor job scope is to check the room that the maid had cleaned to ensure that the room is clean and complete with the amenities. Today I follow Ms. Rodziah- supervisor of the day. Today I was asked to sew the mattress that have some holes at the floor hat are doing renovations, 3rd floor.

Video: sewing mattress

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Today I work as a pm shift room cleaning maid. The job scope of afternoon room cleaning maid is to follow up the room that haven’t done by morning maid. Normally will be the Do Not Disturb (DND) room and the late check out rooms. But today there are not much room to be clean so I follow one of the afternoon maid to do room cleaning. Once finish, Ms . Siti ask me to go check the furniture of 4th floor whether it is taken out or not because hotel is changing the carpet in 4th floor.

Photo: Furniture and carpet have been removed from the room.

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Today I work as a room supervisor as scheduled. Once I arrived, I follow supervisor of the day, Ms Zatul to learn things that supervisor do for the day. First she bring me to the place that we keep all the master keys of the room. After taking all the keys, we arrange in the cabinet in our office. Then supervisor need to assign each floor with the respective maid to do cleaning. Today there is no enough maid to do room cleaning this I follow Ms. Zatul to do room cleaning as well.

Photo: vacuum the room

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This is the third day I work as a am room cleaning maid. Today I also arrive and work like yesterday. Morning briefing, key assigning and arranged to follow one of the maid to assist do room cleaning. These 3 days I have been arranged to assist different maid, thus I have to keep on adjusting the sequence of working as all of hen have different ways in working.

Photo: my first bed making

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Today my schedule is also work as room cleaning maid at 9am. Today I also gone through the morning briefing and key assigning to the room maids. Today I also been asked to assist one of the room maid. For yesterday I mainly assist the room maid in making bed but today I assist more on cleaning the toilet and also toping up the amenities such as coffee set and bathroom amenities.

Photo: pool view from one of the hotel room

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Today I work as a room maid as scheduled at 9am. At 9am, Ms. Siti do briefing as well to all of the room maid and assign each of them the floor that should be done. Today I follow one of the maid to assist so room cleaning. Today I have learned the correct way of doing housekeeping. We must first pull the curtain once we enter the room. Then we start to collect the rubbish, wipe the tables, make bed and clean the washroom.

Photo: report that desk clerk do

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Today is my off dayyy🥳

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Today is he first day I work middle shift in this hotel. I go to work at 3pm as scheduled as a desk clerk. Once I arrived I learned to release the room that have been cleaned by the maid, write report on the lost and found of the guest, and report defects to the maintenance department and also answer phone call as well. Before going back we also need to ensure that all the keys is in the cabinet.

Photo: desk clerk

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Today is the 3rd day in housekeeping department. Today also I also as a am clerk. I do the report same as yesterday that I have learned. Today there is an event which we need to decorate room for wedding that requested by guest. So I follow senior clerk to go room do decorations like love shape balloons, roses, and swan made by bath towel.

Photo: the decoration of room

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Today I go to work at 7am as scheduled as a clerk in housekeeping department. The job scope of a clerk is to answer phone calls and inform the respective department to solve the guests’ problems or issues. We also need to prepare report for the maid about the status of the room such as due out, stayover or vacant room. Each of hem we highlight using different colours: pink, green and yellow to let them understand easily.

Photo: my schedule for the whole month in housekeeping department

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Today is the first day I enter housekeeping department. Once I arrived at 8am, I get information that housekeeping department usually start at 10am for weekend. So they asked me to follow one of the maid to do room cleaning. Then at 10am they ask us to go briefing and do morning exercise which morning exercise held every Saturday morning. After briefing and exercise I follow the maid, Ms. Eja back to do room cleaning until 4pm and go back.

Photo: one of the room that we are cleaning.

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Today is the last day I work in Kontiki Restaurant. I go to work like usual at 8am. Today breakfast is still a lot of guests. So I do work like usual. There are only a few reservation for the lunch buffet so I just work like normal. Today there is a guest at the pool side that ask for menu. So I have learned to send food to guest at the poolside and at the same time Ms. Ros also teach me we only serve plastic glasses to the poolside.

Photo: pool side beside Kontiki Restaurant

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Today I go to work like usual, busy for the breakfast buffet but not busy for lunch buffet as there is only small group that has made reservation for lunch. So I d work like usual. Today there are also some ala carte order so I help to prepare some ala carte drink such as fresh orange juice, watermelon juice, Teh Tarik and hot lemon tea.

Photo: helping colleague to send food for room service.

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Today is also like usual, not busy. Today there are a lot of guests that called in to make reservation. Today is the day that I had a lot of time picking up phone calls and take their reservation and jot down their special requests. We not only taking our restaurant reservation but also other restaurant in our hotel such as mandarin palace and bintang restaurant. Today our restaurant also had come out with a new menu which is baked chicken wings. After briefing everything we also had chance to taste the food.

Photo: new baked chicken wings

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Off dayyy☺️

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Today is a not so busy day as usual. So once I arrived I do the same thing as usual clearing plates clearing buffet and so on. Today I also learned how to make fresh apple+ celery juice and fresh apple + pineapple that our beloved general manager and head of department drink every morning.

Photo: top up coffee beans into coffee machine

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Today breakfast buffet also as busy as yesterday because of the big group - 4u Malaysia. So the same routine goes on. At around 4pm, I was asked to help at Verandah Lounge as Ms. Fauzah is very busy at there because of the afternoon tea guests. One set of the afternoon tea is for 2 person and include coffee or tea. The afternoon tea is available everyday from 3pm-6pm. The afternoon tea set is prepared in the Kontiki Restaurant and I help to send it to Verandah. At there I also help to fill in the coffee and tea for the guests.

Photo: send afternoon tea set to Verandah

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Today is a super busy day as today have a large group of guests having breakfast at Kontiki Restaurant- 401 pax. Once I arrived at work I keep on clearing plates and replace the new plates, bowls and cutleries. Keep on running up and down to fulfil the guests requests. After breakfast finished, me and colleagues do the mise en place quickly for the hi tea buffet that starting at 12:30pm. I also answered some phone call on  the enquiry about the operation hours, price of the buffet and so on.

Photo: with colleagues when rest after hi tea buffet session.

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Today I go to work as usual. Do the same mise en place. Today is a busy day as there are 200+ pax having breakfast at Kontiki Restaurant. Once I arrived non stop clearing and replacing all the plates bowls and cutlries. After that, I learned new thing on doing the food tag where we need to check which menu there are using for the day lunch buffet as there are Malay menu, Indian menu, Chinese menu, western menu, Japanese menu and so on. After knowing the menu I find the name of each dish to place food tag infront of the dishes.

Photo: Food tags have been classified

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Today I go to work as usual. The new thing that I learned today is different kind of drink such as hot lemon tea, ice coffee, ice lemon tea and fresh fruit juice. This is the guest ala carte order. Once they order we will have to do as quick as possible (in 5 minutes) and serve it to them. Today assistant manager- Mr. Muraly give some briefing around 1 hour before going back.

Photo: steaming for hot foam milk

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Today I go to work as usual at 8am. Today also not too busy as breakfast buffet is below 100 pax while lunch buffet only below 20 pax. I do the same job as usual. Today I also learned new thing where I went to other restaurant- Mandarin Palace of the hotel which serve Chinese cuisine as today there is an event. They lack of staff to handle so they request us from Kontiki to help them. Today I learned on how to do table setting for the chinese cuisine. It is totally different from  what we usually do.

Photo: wiping table top

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Today is my off day 😇

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Today I go to work as usual. Today is not so busy compared to weekend. Today I do work as usual- mise en place. Today I also get to work as a gardener which I help to cut off the leaves that have wilt of the plants in Kontiki Restaurant.

Photo: cutting leaves of the plant

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Today is also a busy day where breakfast buffet has 200+ pax and hi tea buffet 200 pax. Today also keep on doing the turnover of the plates and cutleries. Today we had a training on the new menu that comes out from Kontiki Restaurant which is Ayam Goreng Berempah. This is a new menu for basic lemak or chicken rice where guest have a new choice for the type of chicken. After giving the information we also get to taste the food.

Photo: Nasi Lemak with Ayam Goreng Berempah

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Today is also as usual. Go work at 8am and do the same things as usual. Today is a busy day where there are many guests today for breakfast and lunch. Today I also do over time as there are a lot of job to be done which is the mise en place because the hi tea buffet end at 4pm and dinner buffet start at 6pm. At last I go back home at 6.30pm.

Photo: wiping goblet

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Today I arrive at work as usual. Today breakfast is also crowded as there are over 200 pax having breakfast. I keep clear plates and cutlery and replace them as usual. For the lunch buffet there are only a few people has made the reservation. I went to Verandah lounge today to help one of he staff, Ms. Fauzah.

Photo: clearing at Verandah Lounge

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Today I arrive at work as usual at 8am as scheduled. When I arrive at Kontiki Restaurant, I started to do the plates clearing as today breakfast buffet is also quite crowded. Today I am not a hostess due to one of my colleague are not feeling well so she replace my place to become a hostess. So when clearing the plates, we need to ensure that the guest will not stack up their own plate. After breakfast buffet we do mise en place like usual for the lunch buffet. Today there is no reservation for the lunch buffet, there are only a few walk in guest. Today there are walk in guests who want to have ala carte menu. They ordered Teh Tarik with ginger and 2 soft drink. So this is the day where I learned how to make Teh Tarik with ginger.

Photo: clearing up table