# data[].attributes.body
Safety

comes first

Covid -19

trust

# data[].attributes.body
Virtual Events

well planned and organized

# data[].attributes.body
Sustainability

ever growing

# data[].attributes.body
Less is more

focus on quality and meaningful content

# data[].attributes.body
Customers first

what they want to see and know

# data[].attributes.body
Finding the right tools

Instagram, Facebook

# data[].attributes.body
Empathy

individual expectations and experiences

# data[].attributes.body
Efficiency

Saving resources

# data[].attributes.body
Human contacts

talk to actual person

# data[].attributes.body
Technology and webstores

# data[].attributes.body
Find the right target groups

# data[].attributes.body
Affects your destinations

"Instagrammable"

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Store
Pros

atmosphere of the store and feeling of the products

try before buy

Cons

costs

# data[].attributes.body
Robotics and Artificial intelligence (AI)

is future

robot customer service

# data[].attributes.body
Free online courses

Google carage

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Larger audience

# data[].attributes.body
Digitalization

# data[].attributes.body
Remember the importance of social marketing

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Make plans, use time and don't rush
it doesn't happen over night

# data[].attributes.body
Keep up with changes

# data[].attributes.body
10 event trends for 2021
Mirka Santanen

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What does customer want?
Noora Hast

# data[].attributes.body
Ennen kaikki oli paremmin, vai oliko?
Kati Hirvasniemi

# data[].attributes.body
Optimizing digital marketing
Sarianna Hietapakka

# data[].attributes.body
With the help of social media
Mari Pulkkanen

# data[].attributes.body
The power of empathy
Sonja Välimäki

# data[].attributes.body
New era of travel
Enni Piippo

# data[].attributes.body
Registrations and sold tickets

# data[].attributes.body
Social media

# data[].attributes.body
Balance between conversational posts and promotional posts

# data[].attributes.body
Conversation with audience

# data[].attributes.body
Social media for events
Oona Vääräniemi

# data[].attributes.body
Customer experience in digital age
Jenni Isonikkilä

# data[].attributes.body
Digitalism

usability

personalization

self service

# data[].attributes.body
Sustainability

# data[].attributes.body
Loyality and trust

# data[].attributes.body
Remember the basics

# data[].attributes.body
Learn how to use your tools

# data[].attributes.body
Visual content

videos

pictures

colours

# data[].attributes.body
Think like a consumer

what would you like to see?

# data[].attributes.body
"Google My Business"-site to reach out customers

it's free

find you from Google Maps

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Stand out

# data[].attributes.body
The diverse potential of digital marketing

Aino Niskanen

# data[].attributes.body
Hyper-personalisation

data can be used to personalise  customer experiences

# data[].attributes.body
Be agile

# data[].attributes.body
Multi-talented workers

# data[].attributes.body
Shared economy

# data[].attributes.body
Understand online-marketing

# data[].attributes.body
Online marketing with low budget, is it possible?

Johanna Mäki-Kokkila

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Learning and understanding is the key

# data[].attributes.body
To make successful service situation:

fast and proper solution for customers problems

quick response

not to be thrown between many employees with the same problem

# data[].attributes.body
The Five9 Guide to Making Customer Service a More Human Experience

Inese Poikane-Meyer

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Mobile friendly

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Markkinointi milleniaaneille
Veera Tenhunen

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Tapahtumien markkinointi on tärkeää
Mimmi Posio