# data[].attributes.body
https://youtu.be/H_s8Pckev-4

# data[].attributes.body
26/07/2018 (THURSDAY)
-On the tenth day I was asked to check the arrival
-This arrival room will have to ensure this room is in a clean and tidy condition and the interior of the room is complete
-Check all the completed room and sweep and remove dust at the room

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25/07/2018 (WEDNESDAY)
-On the tenth day i was assigned to clean the room stay according to the report prepared by the front office
-Make the equipment at the housekeeping office

-Before entering the room to be cleaned, first knocked the door three times if there no answer at that rooms i starts to open the door slowly with the key that housekeeping have

-After entering the room, checking the room and remove dirt and then i dump trash, sweep, change towel, change bath mat and add coffee, sugar, cream to the room as well as couch the guest

# data[].attributes.body
24/07/2018 (TUESDAY)
-On the eight day at the department housekeeping
-I was taught to clean the toilet like clean the dirty glass tumbler, clean the toilet, shower and mirror, replace the dirty towel with a cleaner according to the standard, add the soap and shampoo in the containers that have been provided in the toilets
-Clean the bathroom floor, make sure that no hair is left behind to properly place baths
-Cleaning the mirrors and make sure the items in the toilet are good to use

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23/07/2018 (MONDAY)
-On the seventh day at housekeeping department
-Go to office housekeeping to collect items and equipment items on the basket to make a room
-I help pack the room with the housekeeping supervisor Kak Na
-I was taught how to fold the towel properly arrange it in the bed, clean the refrigerator in the room and clean the fence and remove the dust inside the room
-After that, the activity i did was sweep the garbage and remove the garbage, pull out sheets and pillowcases

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21/07/2018 (SATURDAY)
-On the sixth day at the housekeeping department
-I was taught to how stripping the bed and making the bed from supervisor, Kak Na
-First stripping the bed like move if there is goods or clothing guest to place, after finished making restore to the starting position and then remove pillow case one by one so that the items on the bed are not carried over the laaundry and move all dirty linen bag on the plastic bag
-After stripping the bed making the bed check cleanliness of the bed pad, replace if dirty and then place the first sheet in the middle of the bed, then lock each corner with a 45-degree angle, then place duvet cover as the first sheet, the top edge of the duvet parallel to the edge of the bed, then trim it until it looks toned, after that place a pillow that has a pillowcase mounted on the end of the bed near the head board and the last step is place the bottom bed and runner from the bed

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20/07/2018 (FRIDAY)
-On the fifth day I was asked  to start the duty at the housekeeping department at 8.00 am
-I was asked to see housekeeping supervisor Kak Na. She explains the scope of work that needs to be done in department housekeeping
-After that, I was asked to sweep in a block 2 park
-After finishing sweeping the block 2, I was taught to make a room or pack a room for the guest

# data[].attributes.body
19/07/2018 (THURSDAY)
-On the fourth day I started my job at 2.00 pm
-On that day I was taught how to check in and out of guest information
-I was taught to handle bill payment, hearing and handling complaints from guests
-Ensuring the best service available to guests and making room reservations and giving guests the right room keys
-After finishing the business on that day, i was taught how to update the guest account

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17/07/2018(TUESDAY)
- My second day started working at front office at 9.00 am
- Today I was taught how to create a report front office
-Report front office is divided into two which is report sales and Gst
-I was taught how to make sales by front office staff, Pn. Linda
-Report made from 1/07/2018 to 14/07/2018 by using microsoft excel.

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18/07/2018 (WEDNESDAY)
- On the third day working at 2.00 pm
- On this day I was taught to answer phone calls from a guest
-Know the sales and marketing of room rates provided, the services provided by the resort so that if the guest asks through phone calls i can answer nd entertain the guests well

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16/07/2018 (MONDAY)
- Report myself at Bukit Keluang Beach Resort and meet with En. Zaidi sales manager and submit a letter of confirmation to siep.
- En. Zaidi explains about day and working hours and explains a bit about Bukit Keluang Beach Resort.
- Get acquainted with the staff at Bukit Keluang Beach Resort.
-Given the duty to work in the front office for 4 day.