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Meeting Etiquette - Codes of Conduct while attending Meetings. Etiquette refers to good manners required by an individual to find a place in the society.

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SWOT analysis (alternatively SWOT matrix) is an acronym for strengths, weaknesses, opportunities, and threats and is a structured planning method that evaluates those four elements of an organization, project or business venture.

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A customer journey map is an incredibly useful tool to understand and improve your customer experience. A great customer journey map documents your customer experience from your customer's eyes, helping you to understand not only how customers interact with you today, but also identifies improvement opportunities.

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A customer insight, or consumer insight, is an interpretation of trends in human behaviors which aims to increase effectiveness of a product or service for the consumer, as well as increase sales for mutual benefit.

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Ideation is the creative process of generating, developing, and communicating new ideas, where an idea is understood as a basic element of thought that can be either visual, concrete, or abstract.

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A persona, (also user persona, customer persona, buyer persona) in user-centered design and marketing is a fictional character created to represent a user type that might use a site, brand, or product in a similar way.

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A prototype is an early sample, model, or release of a product built to test a concept or process or to act as a thing to be replicated or learned from.

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A job description is a list that a person might use for general tasks, or functions, and responsibilities of a position. It may often include to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, and a salary range.

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Matters arising: item on agenda for discussion of what has happened as a result of last meeting

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Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers.

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Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers that tries to analyze data about customers' history with a company and to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

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Qualitative Research is primarily exploratory research. It is used to gain an understanding of underlying reasons, opinions, and motivations. It provides insights into the problem or helps to develop ideas or hypotheses for potential quantitative research.

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Quantitative methods emphasize objective measurements and the statistical, mathematical, or numerical analysis of data collected through polls, questionnaires, and surveys, or by manipulating pre-existing statistical data using computational techniques.

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Survey is defined as a thorough examination, or the process of measuring land in order to find out its boundaries

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Market research is study of consumers’ needs and preference, often for a particular product

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Human resources is the company department charged with finding, creening, recruiting and training job applicants, as well as administering employee-benefit programs

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Cooperative is a business or organization owned by and operated for the benefit of those using its services