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Perception is reality...

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do not sit down at a side table during a workshop if you are there to support... stand and monitor the room so you can help

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Presenters should not leave the presentation area to help someone, support staff needs to monitor participants to ensure all are engaged and receiving support as needed.
The presenter should not have to direct support staff to help someone.

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Try to take notes and learn content - knowing you could have to take over training in an emergency or in the future. Use the opportunity as a learning experience. Establish relationship that allows for honest feedback to presenter good/and could be improved situations. Leave time at the end of the day for debrief.

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Step out of room to take the call and return when possible to assist.

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Allow lead to direct your actions as necessary.

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write notes to presenter for announcements, time issues, etc. or help presenter to understand the "pulse" of the group... a presenter can't see computer screens, but a support person can... if the presenter needs to slow down, let them know.

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coordinate with the lead on how you may add or comment on presentation material..

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Monitor progress of group and provide feedback to lead if they are going too fast/slow etc.

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Pay attention to non-verbal cues of the presenter and participants

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Stay toward the back of the room; stand at an attention, when appropriate

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know what and how the lead is presenting info, and help others catch up using the same process/steps

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Help the trainer if they are moving too quickly or if there needs to be clarification. The trainer may not be aware of difficulties that some participants may be having

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Ask clarifying questions...especially if notice participants seem to be having the same issue

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Archive from Google Drive
https://docs.google.com/document/d/1rZxbFaXzevmrhSHDyLPFpQ0i5Nchsl_g9xpKlU2DthU/edit

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Turn ringer off

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Do not make or receive calls when in a training

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Circulate around room to check on participants. Observe where they are and provide necessary assistance - If seated, try to position self in location that provides good view of trainer and participants. Also if multiple support persons are present, spread out in room to provide maximum support

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Circulate and help participants keep up with lead; let lead know if you see a pattern of misunderstanding or if they need to repeat something

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Handle how participants use Cellular Phone calls or
restroom break during workshops

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Circulate amongst participants and assist anyone who might be falling behind or needs additional help

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It's ok to speak with a participant if they need direction or help. However, care needs to be taken to keep this from distracting from the trainer's presentation

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Stay engaged in the training point/activity where the trainer is at

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The following things come to mind when supporting a workshop...
try to stay in tune with the lead presenter -while helping someone, if a conversation is long, try to keep voices at a whisper so as not to disturb the presenter,-- if someone needs more specific support or guidance, enlist another person to sit next to someone who needs help