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This business offers freshly baked handmade cookies,suitable to be eaten as quick snacks and easy on the wallet.

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Samarahan area, specifically in University Malaysia Sarawak (UNIMAS) coverage.

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Softcookies

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we usually deliver the cookies in monday, wednesday and friday. The delivery are done in around 10 AM - 5PM.

The preorders of the softcookies are can be done in between the delivery day

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Create an account or log in to Instagram - Share what you’re into with the people who get you.

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Customer's problem that we address / solve with our buisness

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Customer's problem that we address / solve with our buisness

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The students with hectic schedule and did not have time to go for lunch and are seeking for simple snack with affordable price so they can feel energetic in class.

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Savor every delicious NOM for just RM 5 each!

And guess what? We’ll deliver these irresistible cookies right to you—absolutely free! 🍪

Just fill in the form below to grab yours.

https://docs.google.com/forms/d/e/1FAIpQLScvmLC46AKYB3320hwCMVMrqQtGZN6wQFOXC3_UZZGCNX8YGA/viewform?usp=sf_link

Follow us on Instagram for more information 😊😊

https://www.instagram.com/nomnomnestofficial/profilecard/?igsh=cnl4dmtwdDZjYWNx

Be aware that the delivery 🚚🚚 will be done every :

Monday, Wednesday and Friday

#indulgeineverynom

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AWANG NUR HAIQAL HAKIMI BIN AWANG ZAIMIE (97292)

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AWANG NUR HAIQAL HAKIMI BIN AWANG ZAIMIE (97292)

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CUSTOMER'S SERVICE

Collect orders from customers via Whatsapp

Ensure that customers’ orders are delivered safely

Collect feedback from customers in order to improve our products

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HEAD OF BUSINESS

Contacting Supplier for freshly baked soft cookies on delivery days.

Monitoring all customers order.

Distributing task to all of member.

Planning orders and delivery route

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Key partner

Our key partner is our baker which are our friend's.

Customer segments

We are targetting the students of UNIMAS that are having a hectic schedule and dont have time to go for a lunch.

Key activities

We have make an advertisment such as poster and digital ads to share via Whatsapp and Instagram.

After the stock arrive, we personally deliver the soft cookies to the buyer.

We always ensure the cookies are always in a good condition by placing it in a special seal container.

Key resourseces

Our friend's (our supplier) uses a high quality ingredients and have a good baking tools. In addition, he's been doing this buisness for quite some time which means we can say he is a skilled baker.

We use some trending sosial media to share our buisness information such as, Instagram and Whatsapp.

Value proposition

We offers freshly baked soft cookies, and free delivery.

Customer relationship

We include our buisness contact on our Google form. which connect the customer to a specific Whatsapp group where we share our delivery time, and answer our customer inquiries.

Channel

We mainly use sosial media which are Instagram and Whatsapp.

Cost of revenue

The only cost for this buisness are the cost of packaging, shipping and marketing.

Revenue streams

We get the payment from the customer by QR Payment.

We also collect the order first in order to sells the soft cookies in larger quantities.

We also sell the soft cookies individually to the customers.

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Customer's Service

Delivering the cookies to the customer

Collect orders from customer

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INVENTORY MANAGER

Keep track of incoming orders through Google Forms and social media

Notify customersl on their order status

Verify that order are correct before dispatch

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This file contains the log of transaction between supplier and the our business.

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This file contains all transaction receipt with supplier for 4 batch of cookies.

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SYAFIQ BIN AHMAD (97836)

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AWANG NUR HAIQAL HAKIMI BIN AWANG ZAIMIE (97292)

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This file contains digital marketing in Instagram such as delivery and appreciation post for customer.

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This file contain screenshot of order receipt from customers.

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This file contains customer order data sheet in excel form.

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AWANG NUR HAIQAL HAKIMI BIN AWANG ZAIMIE (97292)

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AWANG NUR HAIQAL HAKIMI BIN AWANG ZAIMIE (97292)

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AWANG NUR HAIQAL HAKIMI BIN AWANG ZAIMIE (97292)

I have learned that in buisness endevour, in order to gain more profit and secure a regular customer, we first have to be honest in our advertisment. This is because if our product are not as great as in our advertisment, the customer will spread rumors about our product. This will later make it dificult for us to gain more customer. secondly, we have to lower our ego. when dealing with multiple customer, it is normal to encounter some customer with wierd question. As a seller our job are to make sure the customer feel comfortable with our service. With this, the customers will have trust on us and potentially help us promote our business.

ERWIN CALVIN BIN JAWI (97390)

Throughout this MPU course, I have learned many new things beyond just selling. One of the new skills I acquired was creating a Google Form to facilitate the process of buying and selling products online. I also learned how a transaction takes place, starting from sourcing suppliers to distributing products to customers. My main challenge was ensuring that customers received our products on time due to a busy class schedule. Overall, I am very proud that we managed to achieve our profit target in such a short time and will ensure that everything I learned during this course is applied in the future.

AHMAD ARSYAD ABQARI BIN ABAK ( 97214)

Through this course activity, one of the biggest challenges I faced was managing delivery schedules amidst a busy academic timetable. Despite these hurdles, our team successfully met our profit goals within a short period, a testament to the importance of planning, teamwork, and resilience.

AMIR DANIAL BIN MOHD MUZNI(97257)

This entrepreneurship course enhanced my comprehension of innovation, resilience, and strategic thinking. I gained insights into logo creation, time management, and how to work together with group members, encouraging personal development and honing my abilities to transform ideas into meaningful enterprises.

SYAFIQ BIN AHMAD (97836)

At the end of this MPU course, I found out that leading the business operations for my soft cookies venture as part of my university course was a deeply rewarding and eye-opening experience. It challenged me to balance creativity with practicality, as I juggled tasks like managing finances, coordinating with team members, and refining our product to meet customer expectations. I learned the importance of clear communication and adaptability, especially when things didn’t go as planned, like dealing with unexpected supply issues or tweaking marketing strategies to boost sales. Beyond the practical skills, it was fulfilling to see the joy our cookies brought to people and the camaraderie it built within our team. This experience taught me not only how to lead but also how to listen, and it reinforced my belief in the power of collaboration and perseverance in turning an idea into a successful reality.

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DELIVERY MAN

-Delivery cookies to customer

-Update Delivery status

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AWANG NUR HAIQAL HAKIMI BIN AWANG ZAIMIE (97292)

Responsible for promoting the cookies via WhatsApp

Responsible for delivering the cookies

ERWIN CALVIN BIN JAWI (97390)

Responsible for monitoring incoming orders

Responsible for updating order status

AHMAD ARSYAD ABQARI BIN ABAK (97214)

Responsible for delivering cookies

Responsible for checking the stock if its available

AMIR DANIAL BIN MOHD MUZNI (97257)

Responsible for updating cookies delivery status via Instagram

Responsible for delivering cookies

SYAFIQ BIN AHMAD (97836)

Responsible for contacting supplier

Responsible for money flow of business

Responsible for promoting cookies via Instagram

Responsible for delivering cookies