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Think about the basic ideas of sustainability, principles and practical plans which the company refer to

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Think about how they aim to generate value for both market and non-market actors in monetary and non-monetary terms

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Think about the holistic approaches that the managers took; how they try to integrate external resources and knowledge into internal resources

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Think about how the company considers the interests and needs of its stakeholders

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Encourage employees to embrace the challenge of change, to take risks and supporting coworkers.

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• Becoming the first sustainable manufacturing site in the world

• Taking the lead in sustainability to gain competitive advantage

• Waste elimination efforts - physical materials, administration, energy, non-value adding activities

• QUEST - willing to invest in training and incentives, programmes to implement sustainability in all business functions

• Long-term thinking

• First to follow The Natural Step principles in US

• Awareness of the impacts of businesses on environmental and social systems

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Market Actors:

1. Consumers

- Added value of environmental awareness

- Eco-friendly choice

2. Manufacturer and shareholders

- improved costs and productivity

Non-Market Actors:

1. Environmental Organizations

- Improved eco-efficiency

- Reduced waste and energy consumption

- Reduced emission

2. Employees

- Increased bonus and morale from the QUEST program

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The plan aim to eliminate all forms of waste in the company. The results shown improved productivity, cost reduction, improved teamwork and increased employee’s motivation and commitment. Additionally, managers were more knowledgeable about sustainability since QUEST programme was launched.

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Managers realised it was difficult to meet the new sustainability goals although the company was performing well so the mangers allowed employees to earn a proportion of the QUEST portion in a bonus as the mangers thought “a policy is only a policy until someone’s pay depends upon it”

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Employees:

-        Rewarded their employees by incentivising sustainability practices

-        Did this in a way that was natural

-        It created a team oriented culture supportive of continuous change and improvement

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Investors

-        Implementing sustainability was a risk but Interface were thorough in their processes and created a large opportunity for investors.

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Customers

-        Cost of sustainability is not passed on to them

-        Piece of mind knowing customers are purchasing in a sustainable

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Suppliers

-        New sustainability practices opened up opportunities for new suppliers, specifically bulk suppliers to work with Interface. E.g. the article mentioned switching to bulk suppliers to reduce waste.