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What would you add to the chat to make it better?

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What would you add to the chat to make it better?

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1. before we go to check the issue, it is better to double-check everything with user. (screenshots of the issue etc)
2.  divide messages into separate sentences, 'cause long paragraphs can confuse user
3.

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Which methods to overcome misconceptions mentioned before have you noticed in the chat?

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Which methods to overcome misconceptions mentioned before have you noticed in the chat?

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1. Distance yourself from the personal assumption that the User does not need the suggestion now and they may be frustrated because of inability to receive the solution immediately in the chat
2. Attentiveness to the User's dashboard and seeing which steps the User have not done yet
3. Desire to help the User develop his site!

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Which elements of the chat structure have you noticed in the chat?

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Which elements of the chat structure have you noticed in the chat?

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1.  Friendly starter
2. Roadmapping
3.  Propositions, value explanation
4. Implementation with the step-by-step instruction

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What would you add to the chat to make it better?

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What would you add to the chat to make it better?

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1.we really liked everything :)
2.agent was thoughtful and caring
3.went above and beyond to help the user

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Which methods to overcome misconceptions mentioned before have you noticed in the chat?

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Which methods to overcome misconceptions mentioned before have you noticed in the chat?

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1.although it is a billing chat, a suggestion is still made
2.
3.

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Which elements of the chat structure have you noticed in the chat?

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Which elements of the chat structure have you noticed in the chat?

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1.opener and small talk
2.empathy and roadmapping
3.transition from suggestion to implementation

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What would you add to the chat to make it better?

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What would you add to the chat to make it better?

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1.nothing to add
2.the best
3.chat ever🧨

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Which methods to overcome misconceptions mentioned before have you noticed in the chat?

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Which methods to overcome misconceptions mentioned before have you noticed in the chat?

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1. User is in hurry
2. The issue is not resolved during the chat
3.

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Which elements of the chat structure have you noticed in the chat?

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Which elements of the chat structure have you noticed in the chat?

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1. Roadmapping
2. Preposition warm-up
3. wrap-up of the chat and suggestion

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Case 2 - Billing

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Case 1 - Escalation in transferred chat