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1. Atikah Binti Arfan (2023415468)

2. Erica Filicia Anak Ronnie (2023870562)

3. Mohamad Naim Naqiuddin Bin Lasa (2023600628)

4. Zubair Al Awwam Bin Zaini (2023263692)

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Some of the patrons at your spa and wellness centre have expressed their displeasure with the services they received. Your manager has arranged a meeting to examine the issues to improve customer service at the centre.

Here a discussion on the following:

complaints received from customers

factors that lead to the poor customer services

ways for improving service quality and customer satisfaction

specific duties for implementing the improvement plans

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Brown and Cream Professional Beauty Presentation

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GROUP DISCUSSION SIMULATION VIDEO (GROUP 2)