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Shout Out to all Departments who have now completed Notion training!

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Shout Out to all Departments who have now completed Notion training!

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This has been a goal for the year to get all departments comfortable with using notion so it works for us not against us :)

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Kathi did an amazing job running the AU event despite living 7 hours away by plane! Kudos to her and her ability to adapt fast and pivot when needed.

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put yourself in others shoes...

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Client lost access to Emprising and the Customer Portal even though her subscription was still valid. Usual troubleshooting did not work and she had to wait over a month for Inc to grant her access again as they insisted she was using the wrong link to reset her password (she was not).

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Consulting team wanted to pull together a regional research piece. Discussed several approaches and topics and managed to find a common thread based on trends coming up across the different National Lists, which wouldn't require as extensive an effort as the previous year's. Alignment and contributions across different markets.

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Scenario: CF process constantly working on it

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Scenario: CF process constantly working on it

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A project delay due to the client's late submission of their presentation slides and personal profiles.

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client comparing GPTW to WRK+ services/offerings...

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- Bee

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CNN didn't share the questions prior to the interview despite constant follow-up. There wasn't any briefing prior to the shoot either.

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Challenging client during an onboarding call insisted that she does not want to include a certain group of staff (3 months and less tenure) in her survey. CSM emphasised on the mission of creating a GPTW for all but client did not want to talk about the topic anymore. CSM brought up the importance of including everyone including employee's perspective (e.g. staff wondering why they did not receive survey, are they not part of the team, are their voices not being valued).

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when everyone is facing a deadline of some sorts and we need to figure out how to finish our own work but also how much "grace" we need to offer.

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Going through the changes in the process, trying hard to keep up and be on time with the new steps required to close a deal. Keeping a positive mindset and believing that this will be much better in the mid to long run. Just keep at it, trusting the process and management.

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A client shows up late to the meeting they have scheduled and is not prepared for the meeting

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Scenario: A client was unhappy with the format of our Event

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Scenario: A client was unhappy with the format of our Event

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Client not being able to see TI data in the way they had expected, saying the demographic data is not correct.

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Client's expectation exceeds what we can provide

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Scenario: After the AU National Event a client shared a sexist joke with me that they thought was very funny, but I found quite distasteful.

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Scenario: After the AU National Event a client shared a sexist joke with me that they thought was very funny, but I found quite distasteful.

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The team faces a setback in a campaign launch due to unforeseen technical issues.

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A client sent a scathing email regarding the list results.

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Sales faces multiple rejections from potential clients in a week

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The team is working on a challenging event/project with tight deadline and high pressure.

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Ben Tan

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Grace. Assuming the best in people and giving them the benefit of the doubt.

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Grace. Assuming the best in people and giving them the benefit of the doubt.

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Shaan

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Mira

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Showing kindness/empathy towards different perspectives / concerns

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Showing kindness/empathy towards different perspectives / concerns

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Aveline

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Saying thank you more than saying sorry.

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Saying thank you more than saying sorry.

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Mel Libao

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Think of possibilities. What is possible today? :)

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Think of possibilities. What is possible today? :)

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Ben Tan / Rhea

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People come to work wanting to give of their best

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People come to work wanting to give of their best

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Eve

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Samantha

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Patricia

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Thao

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Eve

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Kristi

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Always assume the best intent of others first. 

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Always assume the best intent of others first. 

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Lily

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Mel White

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Being confident/believe that things will work out and be great!

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Being confident/believe that things will work out and be great!

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Mel White

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Denise

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You are always choosing, so choose wisely.

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You are always choosing, so choose wisely.

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Zoe

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Hakuna Matata; There's a solution to every problem

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Hakuna Matata; There's a solution to every problem

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Belle

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Express appreciation for team member's efforts /contributions 

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Express appreciation for team member's efforts /contributions 

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Aveline

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Daphne

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This always a solution, keep "searching" & asking + exploring :-)

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This always a solution, keep "searching" & asking + exploring :-)

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Maggie

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Roland

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Bring positive vibes to every situation 

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Bring positive vibes to every situation 

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Ben McNeil

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 Optimism is a choice. based on realistic reality .

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 Optimism is a choice. based on realistic reality .

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Chau

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Ly

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Focus on finding solutions first - have a problem solving mindset

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Focus on finding solutions first - have a problem solving mindset

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Aveline