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The cost(s) of products and or resources may present us with a continengy to find a new supply source, adjust prices of products etc or worst case scenario close down for a period of time due to the expenses being more than a revenues.

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- every potential employee, is to have a specific industry award as presented by the safe at work modules, a food handling certificate to certify their ability to work and handling any food for consumption. In order to operate under Occupational Health and Safety legislation a risk assesmentr analysis must be undertook by an acting envrionmental health and safety officer.
Those employees stationed on the barista machine must have a valid baristas certificate

Have a procedure for all the tasks involved such as washing hands, cleaning surface areas etc.

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Angliss Entertainment Group focuses on the production of a positive and widespread environment throughout its countless hospitality operations on a day to day basis

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Having modern and current systems that allow for a beneficial and at ease productive service period. By using a system like a redcat Point of Sale, we are not only reducing paper usage but also simplifying our strategies such as having a much more organized workplace.

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Angliss Kitchen- They are preparing food for sales at the Angliss Tram, they will need to be aware of the hours in which we operate, the dishes we would like them to specialize in etc

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Regular staff meetings introduce the communication aspect allowing any constructive feedback for areas of improvement.
Regular communication through an email or messaging chat to stay in touch and be aware of any issues.

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3 staff members minimum & 1 duty manager on a daily shift
hire 12 regular staff
on a day to day operations, Angliss tram requires a barista, a cashier, and an all-rounder to conduct its service period.

All under the Hospitality award pay rates.

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A unique and unseen initiative is being offered by Angliss Entertainment Group by converting a former tram into an affordable and convenient food and beverage outlet. Providing customers with an opportunity to purchase any prepackaged or freshly cooked small dishes from Angliss Kitchen for a limited price.

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To achieve sales of an average of 300 drinks per day/evening Monday to Friday.
Average revenue of $12 per order
Labour percentage of 35%

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The use of a feedback qr located outside of the tram will allow customers to scan and leave any feedback this allows us to improve in any areas in which we lack. This feedback will be brought up on a regular staff meeting.

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privacy act 2002
food safety act 1984
occupational health and safety act 2004
workers compensation
fair trading act 1999
copyright act 1968

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Develop a system for all stock, to use a first in first out initative to ensure the freshness of all produce, this ensures not only food safety but ensures product isnt to go to waste.

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all staff are employed under the hospitality industry award. with different levels of qualifications
Level 1: Casual Cashier and all rounder
Level 2: Part time barista
Level 3: full time duty manager

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Eftpos machine
Kitchen equipment
Sustainable Coffee Cups
Cutlery
Take away cups
Bags
waste disposable system
a frame
pos
eftpos machine
tongs
coffee machine
milkshake machine

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The rise of the Coronavirus may be another future oubtreak causing us to have a staff shortage, a possible national lock down causing us to close down.

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due to it being a smaller workplace a large amount of staff wont be required, so if we were to have many staff off with illness or leave it would be very stressful on everyones behalf.

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Overall I think the operational plan is pretty solid, but is 12 staff members justifiable for such a small venue and are thier any more contingencies that are a bit more niche than inflation?

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In the context and purpose are good, showing the point of the Tram purpose

procedures : maybe show more the step of the tasks
system a first in first out maybe give us how are you going to that

for communication it was good maybe add more with dealing with other department

resources : maybe shows how much are you going to pay the workers and how much  would you approximately going to purchase on the equipment.

contingencies
COVID outbreak what did you come up with solution for your workers

THE REST ARE GOOD

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Provide good context and purpose are also looking great as you have talk about what tram would provide to customers.

Procedures: good procedures but where could they apply the certificate?

I like the idea you provided about washing hand procedure as it it is really important.

the system was good because you provided a lot about how you are going to actually do it..

consultation and communication are also good but you could have communicate with other department as well, not only your staff.

Resourse are good, you mentioned everything on staffing, Awards and Equipment. but you could show us on how how much you would pay for all the staff ..

it is good that you also talked about  the target and feedback.

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being in touch with suppliers throughout the whole purchasing process

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power, water, gas, waste disposal