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ACCEPTANCE LETTER QHAIRIEN SYAZVIENA KIDAM

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INDUSTRIAL TRAINING PRESENTATION QHAIRIEN SYAZVIENA BINTI KIDAM (H21A3057)

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REPORT INTERNSHIP QHAIRIEN SYAZVIENA KIDAM (H21A3057)

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BORANG B - PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI) 

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BORANG B - PENILAIAN PRESTASI PELAJAR (PENYELIA INDUSTRI) (AZIM) (1)

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Edited post-event highlight video for Food & Drinks Malaysia by SIAL, optimized for sharing on TikTok, Facebook, Instagram, and LinkedIn.

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Assisted Sarah to take pictures & videos of Food & Drinks Malaysia day 3 which is last day.

Assisted Allyssa in researching and gathering information about Anjung Kembara Pusat Gelandangan Kuala Lumpur.

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Had meeting with Head of Department Sales & Marketing, Cemone and Allyssa.

Extracted data from feedback forms to pie chart from March to June.

Assisted Sarah to take pictures and videos of Food & Drinks Malaysia day 2 & Hyundai Launching Event.

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Assisted Sarah to take pictures and videos of Food & Drinks Malaysia by SIAL.

Assisted Allyssa to fill the Feedback Forms of Marketing file.

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OFF DAY

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Public Holiday

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Assisted Sarah to take pictures and videos for Malaysia Retail Chain Association (MRCA)

Took photos of Richard's recognition for MRCA

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Add on details on South Cafe Proposal.

Assisted Elna to get the AI of canvas totebag and paper bag from the suppliers.

I cooperated with Sarah to film video content featuring the Rapid On-Demand and DRT, specifically for MITEC’s social media promotion.

This initiative aimed to showcase smart mobility solutions and enhance audience engagement through visual storytelling.

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Did 2 proposals which is new cafe to replace Sweetz Gelato & more and South Cafe replacement.

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Continue amended Sustainability Effort proposal.

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Add on more details to Sustainability Efforts proposal.

Finalized the comparison in sourcing suppliers for MITEC's paper bag.

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Assisted Allyssa in sourcing suppliers for MITEC’s paper bag.

I also contributed additional content to the Sustainability Proposal, focusing on eco-friendly materials and responsible sourcing strategies.

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Got final review of video for MITEC x LIMA Langkawi

Assisted Sarah to take pictures of Halal Certification Discussion at meeting room.

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Amended the video of MITEC x LIMA as requested by Head of Department of Sales and Marketing.

Assisted Allyssa to find the suppliers of canvas tote bag.

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Compiled and edited the MITEC x LIMA Langkawi video

Add licensed background music that fits the event tone

Add opening title and end credit slides

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Assisted Sarah in framing wide shots of the crowd and exhibition layout

Captured close-ups of interesting products, demos, and guest interactions

Took photos and videos of key booths and talks.

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Sunway University Site Recce

Accompanied Hanisah throughout the venue walkthrough

Took photos and videos of Hanisa was explaining the details of MITEC to students

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Assisted Allyssa to do Press Release MITEC x JPPKK TVET

Wrote clear, concise, and compelling press release content

Ensured facts, quotes, and data are verified and approved

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OFF DAY

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OFF DAY

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Check cleanliness and readiness of baby-changing rooms and family zones

Provide queue markers or barriers during peak registration periods

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Maintain a calm presence in high-stress or crowded environments

Guide guests with digital ticketing issues to manual assistance counters

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Offer assistance to international guests on language, transport, or customs

Offer basic explanation of house rules (smoking zones, photo restrictions)

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Monitor noise levels in lounges, corridors, and rest areas

Direct guests to prayer times or public announcement updates

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Managed and record lost-and-found items, including guest notifications

Set up signage stands or directional aids in high-traffic zones

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Happy Eid Al-Adha poster amended.

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Got task to edit and design Awal Muharram poster

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Second design of Happy Eid Al-Adha poster

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Designing the Happy Eid Al-Adha poster

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World Environment Day poster amended.

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Got task to design the poster of World Environment Day.

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Manage guest queuing and direct to appropriate check-in counters

Offer directions and assist visitors in navigating halls, meeting rooms, prayer rooms, etc.

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Warmly greet visitors at main entrances, lobbies, and info desks

Provide multilingual greeting and basic translation support

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Assist with distribution of event programs, brochures, and floorplans

Provide orientation to first-time visitors on venue layout and facilities

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Help guests to print out.

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Monitor digital signage and provide app support for self-navigation

Inform visitors about event program schedules, session timings, and speaker locations

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OFF DAY

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OFF DAY

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Support language interpretation booths

Encourage guests to complete digital surveys or scan QR feedback forms

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Guide guests to accessible elevators and exits

Monitor and ensure guest compliance with venue regulations

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Stay updated with daily event schedule and changes

Act as backup for concierge or info desk as needed

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Promote MITEC facilities (meeting rooms, prayer rooms, ATMs)

Update daily guest service logs or incident reports

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Assist guests with special dietary needs during F&B service

Coordinate with exhibitor liaison officers on visitor feedback

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Assist Sarah and Elna to take picture of beverages at Garden Court Cafe.

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Assisted in coordinating guest transportation (shuttle, taxi, e-hailing pickups)

Provide basic first aid support or guide to medical room

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Provide support for press/media registration and directions

Track guest arrivals for reporting or crowd estimates

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Assisted guests in using self-check-in kiosks or apps

Guide tour groups or delegations to their designated areas

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Print out the Event Order from the email and put it in the dailybeat task.

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Assisted Allyssa and Sarah to edit the video of Quarterly Recap Video of MITEC.

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Submit the casual labour voucher of Part-Timer workers to Khambali.

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Offer umbrella escort service during rainy weather

Monitor guest movement during peak exits to avoid congestion

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Assisted in setting up and closing down guest counters daily

Ensured all guest-facing staff maintain professional appearance and demeanor

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Ensure crowd flow is smooth and not obstructed

Manage cloakroom or guest belongings drop-off

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Support during peak events (concerts, exhibitions, conferences)

Handle minor guest complaints or redirect to management

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Provide umbrellas, wheelchairs, or courtesy items

Monitor digital signage or assist with app-based guidance

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Assisted during fire drills or evacuation procedures

Collect guest feedback or conduct satisfaction surveys

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Support ticketing counters or scanning systems

Guide guests to F&B, restrooms, prayer rooms, etc.

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Monitor cleanliness and readiness of public guest areas

Report maintenance or safety issues in guest zones

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Assisted Aim and Allyssa to cut the vouchers for marketing purpose.

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Manage VIP guest protocols and liaise with relevant departments

Assist with translation or basic communication (if multilingual)

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Handle lost & found reporting and coordination

Coordinate with security for crowd control or emergencies

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Support wheelchair or stroller accessibility needs

Distribute event materials (lanyards, brochures, maps)

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Provide directions and venue navigation support

Manage queue control during peak registration or entry periods

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Greet and welcome guests at entrances and registration counters

Assist with visitor inquiries (event details, hall locations, facilities)

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Assist Allyssa to transfer data to all these pendrives

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OFF DAY

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OFF DAY

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OFF DAY

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HARI RAYA AIDILFITRI DAY 2

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HARI RAYA AIDILFITRI

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Next task of designing World Health Day.

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Second task of designing which is Wesak Day purpose. This poster was try and error because cartoon is not allowed.

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Got first task of designing Selamat Hari Raya poster. Elna helped me a lot and did polished the poster.

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Azim taught me how to do daily beat, which is guest service job scope.

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Assisted Allyssa cut the vouchers for exhibition purpose.

The vouchers is for boosting MITEC social media.

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Absolut Bazar X Gaya Raya 2025 exhibition for 3 days until 24 March 2025.

Mostly the guests came to the counter to ask which hall and how to go to the hall.

I was in charged from 0800am to 1200pm by alone and I learnt how to adapt myself and greeted people at Guest Service.

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Exhibitors move in day for Absolut Bazar X Gaya Raya 2025. They asked how to go to hall and south entrance.

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I met my supervisor, Ms Allyssa and she introduced me to the Marketing team. Ms Allyssa is very kind and friendly.

I also met CEO, Mala Dorasamy. She likes to smile.

Mr Azim taught me the job scopes of Guest Service.

Slowly but surely I learnt about MITEC and I had a chance to know the details every meetings and exhibitions when I in charged for Guest Service.

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PUBLIC HOLIDAY

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The first exciting day, I was at the Industerial Training Site at Malaysia International Trade and Exhibition Centre.

I met my trainer, Mr. Azim and he is very friendly. He introduced me to all the staffs. He taught me specifically and gave me a lot of information of MITEC.

For my first week, I was trained to learn about guest service. Mr. Azim brought me to have a tour at MITEC.