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Yong CH ( Danny)

What is your key takeaway from 11 Jan 2024 class?

1. Generate AI Pictures

2. PADLET Introduction & Manipulate

3. Google & Microsoft Forms

4. S.C.A.M.P.E.R

5. TIKTOK video intro various Interesting Title

6. Customer Benefit Centric

7. Youtube Links to many Interesting issues

8. Converging & Diverging

9. Ideation

10. Persona

Very Fun & Informative Session

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Wan Lin:

Promoting customer-centric innovations involves prioritizing the needs and preferences of customers throughout the product or service development process. It emphasizes understanding and addressing customer pain points, desires, and feedback to create solutions that truly resonate with the target audience.

It involves a commitment to staying in tune with evolving customer expectations and leveraging innovative strategies to meet or exceed those expectations.

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Tong Seng Yip

Process of Human-centric approach is systematic way of developing solutions to resolve customer's pain point.

When many ideas have been generated, there should be a process to select the best ones for implementation.

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Anitha

Data plays Vital role in Customer centric approach.

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Jessline Tan : - human centric thinking helps us to embrace to the new digital world. It changes everyone lifesytle, time saving , convenience, enhance global business visibiltiy

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Jeremy

Use of Human centric framework to learn how to attract/retain customers

Use of keydrivers of innovation to constantly develop products/services that provide value and stay competitive

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Cheng Soon:

Technology advancement has changed the ways business is conducted. It has impact the life of everyone in all aspect.

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Kim Huat:

The process of developing ideas and methods to approach customers, instead of creating products by own assumptions.

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Ng Kok Peng

Customer in the central is important in innovations.

Big data is the key factor. However, it is important to interview with customer to understand the real need of client too.

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Claire: 1) Put ourselves in the shoes of the customers and understand their needs and pain points.

2) How do we take a balanced approach to creating new products or improving the customer experience while using all the data gathered in a responsible way without invading the privacy rights of individuals?

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Ka Fai

I've learnt about the process of customer-centric innovation which could be very useful in my future project and work etc.

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Rohaizad

Sometimes when you introduce something revolutionary; like introducing digital camera to a film-obsessed society, data is not available for decision-making.

Making that first move is necessary only for new data to come in and study deeply.

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Chua

The importance of defining correctly and precisely the "JTBD"

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I learn the importance of defining JTBD well, so that we are heading to the correct direction of solving the problem

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Understand the need to stay open-minded, willing to accept changes and adapt to the changing world.

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Realise that even big/great company like Kodak and Nokia who used to be at the top of their business can still lose its business if the company doesnt move along with time. A company must continue to innovate and rejuvenate in order to stay relevant to the current time and the future. A company must continue to engage the customer from time to time as customer appetite will keep changing and forever changing.

In engaging, the company must innovate its inventory just to satisfy customers need, and such will lead to changing of processes.

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John Koh

Understanding and aligning with customer motivations that guides successful business strategies. I learnt about the different types of customer motivations during my course.

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Royston Siak

Understand the steps in defining the problem statement.

How our definition of the problem might not reflect what the customer wants and the need to re-adjust as we get to fully understand the customer

Understand our target customer through defining the customer persona

brainstorm method - scamper to innovate and think out of the box

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Wei Lek

Scamper Technique - interesting to see and learn different example on how each steps can be used. like the cup noodles example.

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Yunos Shariff

The Customer Centric Thinking included a real case video that highlighted the importance of data analysis. In the context of customer-centric strategies, data analysis plays a crucial role in understanding customer behaviors, preferences, and needs. This understanding is key to making informed decisions that align with customer expectations and enhance their experiences.

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Exploring the Six Thinking Hats and SCAMPER method has significantly refreshed my problem-solving skills.

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Yeok Soon

Embrace digitization ,changes and use digital banking

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How converging and diverging thinking process can help in creative problem solving.

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Muhammad

Taking the time develop with the customer in mind will create a more impactful product in the long-run

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Chia Yew Han

The various method used to be more customer centric