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Tiara, Damai Secondary

The biggest takeaway from today’s learning is teamwork. Teamwork taught me how important communication is within a team so that tasks can be carried out efficiently and properly.

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Irfan (St Patrick’s School)

my biggest takeaway is that i learnt that there are various ways to make the experience of the customers dining at the restaurant a memorable one and ways to show hospitality. Also learning about the peaks and what really makes an experience special for the customers.

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urielle (Damai sec)

one key takeaway i learnt was that having teamwork and communicating well can play a big part not onpy in work but in our normal day to day life as well. i also now see a different perspective from where the waitresses would say "thank you come again" for granted and how it shows that they actually care for their customers.

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faythe - tkss

my biggest takeaway is that making people feel valued is very important and by practising hospitality with customers we can improve their overall dining experience and their views towards the food establishment

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Chee Tiong - [SPS] St Patrick's School

My biggest takeaway from today's learning is learning how to engage customers, create peak moments with colleagues and customers and learning more about my strengths.

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Zijun

St Patrick School

My biggest takeway is to help other people what to do and get them out of their comfort zone

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Ian ( St. Patrick's Sch)

Learning different ideologies that can allows us to do the internship properly, and how we can help those doing it with us as well.

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Qing Khong ( FHSS)

The biggest take away from today's learning is knowing more on making people happy by doing it yourself with a smile .

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Jonathan -Fuhua secondary

I learnt about what is hospitality and how I can apply it to the 3 weeks in the work place

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Zachary

SPS

Teamwork and communication are important.

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xin yi - chung cheng high main

my biggest take away is learning the ability to create peak moments for people

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Andika-Damai secondary school

The biggest takeaway from today is that leaders can contribute in different ways. Not just physically, but also mentally. Different people have different strengths and weaknesses. In a group, to make it into a successful group, we must use each other strengths to strengthen each others weaknesses

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Tristan(st patrick's )

teamwork

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Jaeden -NUSH

We remember the peaks and the end of our experiences

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Jiaee

Fuhua secondary school

The biggest takeaway is knowing to enhance your strengths and knowing what kind of person you are like for example, I am more detailed-oriented and responsible thus I am more of a task master.

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Max - St Patrick's School

My biggest takeaway is learning to improve the peaks rather than to fix the problems

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Know how is work feel like and creating a new memories and remember your new friends.

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yiwei- chung cheng high school (main)

i learnt about how to work with others better and that not everything can get done as planned but it still works and is great.

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Gee Lok

Chung Cheng high main

My biggest takeaway from today is learning how to create connections with customers and create peak moments to make memorable experiences for customers.

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Leanne-CCHM

my biggest takeaway is that hospitality is very important when interacting with customers and creating peaks will make customers’ experience memorable

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I learnt a little bit more on how to manage things, and how to communicate and different ways to improve myself generally

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Adi (SPS)

When we are doing are jobs, we actually have to objectives, to do our job and to make sure customers can leave satisfied and hopefully create a memory there.

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Mark, St Patricks School

I learned that communication is key

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My biggest takeaway is that it's very hard to find people whom will not think highly of themselves and sometimes lost track to the wrong path and now I see its clearer it other's point of view.

Hadijah (Fuhua Secondary School)

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Edeline (Fuhua Secondary school)

Teamwork and communication is of the utmost importance for effective and efficient service. Create peaks not fix potholes.

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kelicia(cchm)

the biggest take away from this programme is discovering the ability to create peak moments instead of fixing potholes for customers to have a more enjoyable time

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-creating memorable and lasting experiences for the customers of our restaurant

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Lyia - meridian secondary

The ability to know what you would have to do in order to give people their needs and offer people the treatment they deserve

Otherwise, good planning ,confidence, respect, teamwork.

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gwen loyang view secondary school

personally, the biggest takeaway from the session would be about teamwork. because we all know that one person can't do all the things alone and sometimes, it's best to offer them help so you and them can play a part in completing the task together. and its also about the communication you have with your peers to learn, lead and aspire as a whole

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Izz

Loyang view secondary school

My biggest take away is to create peak moments and to be hospitable to create meaningful connections with the community

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Name : Caelyn

School : Loyang view secondary

I learnt about the different roles people will have in the work place which affects how they act towards others

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Meridian secondary school

brian

I think my biggest takeaway from today’s learning is about hospitality as only now have i realised that i really do only remember the peak moments i had compared to the average or normal moments i experienced which taught me to create more peak moments to make stuff more memorable

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Jerome

LVSS

Leadership(It have to understand how each person is unique and person had a part to play.)

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Shabrina

Hillgrove secondary

My biggest takeaway is learning from different kinds of people here. Working together with other people and stepping out of my comfort zone. Learning how to work as a team.

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Harith (Meridian Sec School)

Hospitality is more than just serving others. Connections with customers need to be made in order to cultivate hospitality

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Jaden LVSS

Great service is important as it boosts customer morale

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(loyang view) customers may remember what you said but remember how you made them feel

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Leadership requires teamwork and active participation. To be a better leader, I must be self aware.

Nicholas LVSS

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sabrina - loyang view secondary school

my biggest takeaway from today is learning more about myself and also learning something new about myself

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My biggest takeaway is the self-awareness where I was able to find out more about who I am

-Akilan(Loyang View)

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Haziq(meridian sec)

learning my strength and character by the activities.Also learning about how to create a more hospitable environment for customers

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meridian secondary school

all the different types of “ personalities “ have to work together

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Iylea, meridian secondary school

Service isn't only about delivering the right plate to the right person, it is about hospitality and establishing connections. This is what makes the experience memorable and urges customers to come back or to make sure they have an enjoyable time at the restaurant

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Loyang view sec Lerjun

Making better interactions with one another will enhance my experience by alot

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Xavier-Meridian Secondary School

About hospitality and how we can make other people’s days better by doing small things.

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marsya (loyang view)

Leadership is not only teamwork but it involves the members understanding the instructions of the leader

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meridian sec

build peaks and not fix potholes

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Loyang View Gabriel

difference between service and hospitality and it's impact on patron experience and response

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meridian sec

teamwork, working together to draw

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-loyang view

I learned what my qualities can make me become if I improve them