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have you tried to have a conversation with SIRE

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people can often amend errors with customers, they have the thinking and can manage to cut corners to make customer

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Cheaper to run.. don't get sick unless breakdowns.. and no need to be nice to them to get tinge job done

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Machines don't answer back

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People are only as good as they want to be!!!

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People are only as good as they want to be!!!

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People are poor at being perfect. People make mistakes, horrible mistakes, unforgivable mistakes, and lastly giving unforgettable bad experience to customers

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Machines are good at handling customers with no patience to wait for people to serve

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Machines, like most things have limits in which can be very difficult and expensive to exceed, people however, can exceed

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People are good at face to face interaction, machines cant do that

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Reduce cost and are faster in getting job done, how ever not reliable .

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They are only good when the network / internet is working

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People are good at personalisation

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People are fake and put on a show to customers!!!

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loving this lecture with my faves!! ;)