# data[].attributes.body
Date : 13/2/2017
Department : Housekeeping
Head of department : Mr Hidir
Supervisor : Mr Zairy

Today i'm going to work at 10 a.m. Mr Zairy told me that i no need to help the other maid because today i will help Razzak to count the inventory at the store of housekeeping. While count the inventory, i see the new things such as pool towel, bath mat, bath towel and and hand towel. on the afternoon, i had help Arsad and Razzak to count the linen that they will send to the laundry. while counting, once again i already know something new such as scurting, setting and duvet inside.

Caption : Razzak and me after finish counting the inventory.

# data[].attributes.body
Date : 26/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

-OFF DAY-

# data[].attributes.body
Date : 25/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today I come to work at 7 a.m. Today is my last day doing an internship. As usual for the first morning when the guest come, we will smile and greeting the guest. After that, we will ask for the breakfast voucher.Then show them the place to taking the breakfast. Today the guest not so many because only the one group come to check in yesterday. When 10.30 a.m, we start to close the cafe. Only the one couple guest are left there but we already ask whether we can tidy up the the cafe because the cafe were close on 10.30 a.m. At 11 a.m me and Thomas go to meet Human Resource to talk about the farewell party tomorrow. After the discussion, we go back to the cafe and having a lunch. After eat, I go backside of the cafe to wash the dishes that had been used by the staff. After wash the dishes, I put the dishes at it's place and then sweep the floor at the canteen. I go back to hostel at 3 p.m.

# data[].attributes.body
Date : 24/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today I come to work at 6 a.m. After reach , I sign the FnB Attendance and set up the breakfast need. Me and Siti had set up at the aircond place because today the guest was so many and we need to used all the place to the using of the guest. I serve the guest at the aircond place until them finish to eat. Then Siti go to M floor to prepare for the the break in the morning at 10.30 a.m. after finish the breakfast time, I tidy up the place and we make the preparation for the next lunch at the cafe. The guest lunch at 11.30 a.m because they want to go back faster.  After serve them and finish eat, we tidy up the Q cafe until 1.51 p.m. On 2 p.m, I finish work and waiting to Siti to finish her job at M ballroom. Before thumb print, We see Mr.Hidir to hear a few words from him. He said thank you for helping him for this three days. We smile and we reply thank you. I come back to hostel at 3 p.m.

# data[].attributes.body
Date : 23/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today I come to work at 3 p.m. At afternoon, for first we have no work to do. Today I can see the new interns who come to this hotel to substitute us soon. When I see them, They are very diligent and professional when serve the guest. Then, my friend ask what course they are taking at their college. They said they are from hotel management course and we feel excited to hear that. Addition by, they know to adapt at the hotel environment because they already practical training at their college. That the advantage that they have when their doing internship. At 8 a.m, we serve the dinner to the veteran people from Terengganu until 9.30 p.m. After finish eating, we clean the place and wash the dishes. I go back to hostel at 11 p.m.

# data[].attributes.body
Date : 22/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today I come to work at 4 p.m because the veteran people from the Terengganu come and we must serve them with careful. Today they have dinner and supper at this hotel. On 5 p.m, I serve them with the "welcoming drink" that have the Pandan and Banana cake. Coffee and tea include with it. On 6.30 p.m, we prepare the dinner food for them and serve to them until 8.30 p.m. They take their supper at 9.30 p.m. After they taking their supper, we tidy up the M ballroom and prepare the things that they used such as paper and drinking water for tomorrow event. I go back to hostel at 12 a.m.

# data[].attributes.body
Date : 21/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

-OFF DAY-

# data[].attributes.body
Date : 20/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

-Go to work at 7 a.m.
greetings guest
-collect dirty plate
-serve the FIT guest (ommelette)
-tidy up the clean plate
-help Ali set up the aircond room for function on 22 may.
-Go back to hostel at 3 p.m

# data[].attributes.body
Date : 19/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

-Go to work at 7 a.m
-serve breakfast to guest
-greetings guest
-take breakfast voucher
-sweep the floor
-wash the plate that use by the staff
-tidy up the canteen
-Go back to hostel at 3 p.m.

# data[].attributes.body
Date : 18/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

-Go to work at 6 a.m
-serve guest breakfast
-give flyers at the outside (After lunch)
-Go back to hostel at 3 p.m.

# data[].attributes.body
Date : 17/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

-Go to work at 6 a.m
-serve breakfast to guest
-take good care of guest at lounge level10
-setup food at round table with zahid
-Go back to hostel at 2 p.m.

# data[].attributes.body
Date : 16/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

-Go to work at 6 a.m.
-serve breakfast to guest
-help Ali setup lounge at level10
-meeting style & round table
-Go back to hostel at 2 p.m.

# data[].attributes.body
Date : 15/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

-Come to work at 6 a.m.
-give breakfast and lunch to KDMM fc (Sabah footballer)
-serve food to guest in the morning
-go back to hostel at 2 p.m

# data[].attributes.body
Date : 14/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today I come to work at 6 a.m. when come at 6 a.m, we will set up te breakfast food like I do it yesterday. Today I take good care of the Sabah and Terengganu footballer team at the aircond place. They eat at there on breakfast and lunch with happily with any complaint. I go back to hostel at 2 p.m.

# data[].attributes.body
Date : 13/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today I come to work at 6 a.m. I help Ali to set up the breakfast.  I sweep  the dirty floor. I put a jam and butter, put a milk, bread and tissue on the table. Then after 7 a.m, the guest will start to come and we greeting the guest with our smile and show them the place to take a breakfast. after lunch, we wipe all the tables and chairs that has in the cafe. Then after finish, we set up the aircond cafe for the place where the footballer team from Sabah and Terengganu will eat. At 2.20 we clean the swimming pool and I go back to hostel at 3 p.m.

# data[].attributes.body
Date : 12/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

-OFF DAY

# data[].attributes.body
Date : 11/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

-OFF DAY-

# data[].attributes.body
Date : 10/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today I come to work at 7 a.m. As usual we will do our routine job which is greeting the guest, collect the dirty plate and clean the dirty table. After lunch, our Hotel Manager, Mr. Mah come to the cafe to taste the Ramadhan delight that had been prepare by our chef at the kitchen. While the office staff busy serve our hotel manager, I go back to tha back side of the cafe to helping Roy wipe the plate that had been used by the staff to eat. I go back hostel at 3 p.m

# data[].attributes.body
Date : 9/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today I come to work at 7 a.m. Then as usual i will tidy up the left dirty plate and will clean the dirty table. After the cafe close at 10.30 a.m, we will tidy up the place and I sweep the floor. I go back to hostel at 3 p.m. In night, Mr. Hidir ask me and SIti to cut off the flyers for Lunch promotion and Ramadhan delight.

# data[].attributes.body
Date : 8/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

-OFF DAY-

# data[].attributes.body
Date : 7/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today do work as usual. Come to work at 7 a.m and do the job.  At 10.45 a.m, I come to housekeeping office to see who maid I have to assist to make up the bed. We had to assist the maid because today there will a national footballer from Perak will check in the hotel.After see the assignment book, I'm helping Hamid. Today i do my make up room by myself for the last room because I want to see whether I can do it by myself or not. After checking from the maid, he said it's okay and I'm feeling happy for that. I come back to hostel at 3.51 p.m.

# data[].attributes.body
Date : 6/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today I come to work at 7 a.m. As usual I do the job such as greetings the guest, collect the breakfast voucher and collect the dirty plate that had been used by the guest. After lunch, me and Siti helping Ali to tidy up the store inside the cafe. After finish I'm helping Abu to peell off the boiled egg because tomorrow Abu will serve the Nasi Lemak to the guest. I go back to hostel at 4.30 p.m.

# data[].attributes.body
Date : 5/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

-OFF DAY-

# data[].attributes.body
Date : 4/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today Come to work at 7 a.m again. In the morning, as usual we will serve the guest to eat and will top up the food that almost finish. Today there will be a meeting at the M Ballroom which is MTGC from the Johor. At noon, I wait at the cafe to serve the guest to eat. All going smoothly and we can do our job with perfectly. I go back to hostel on 5.30 p.m because I'm helping Siti at the M level to tidy up the coffee set that had been used by the guest.

# data[].attributes.body
Date : 3/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today as usual come to work at 7 a.m. I collect the left plate and bowl and the others things that had been used by the guest.  Today I learn one thing which is open the bill for the customer who want to eat at the Q cafe. After done job at the cafe, we going to the M Level to pick up the table and set up the M ballroom because there will have a meeting will be do at there tomorrow. I go back at hostel on 3 p.m. After Maghrib prayer, Mr. Hidir call me and Siti to help him at the M Ballroom to put the candy, bottle and glass on the table.

# data[].attributes.body
Date : 2/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today I and Siti come to work at 6.45 a.m. As usual, in the morning, when guest come, we will Greetings the guest and ask for the breakfast voucher. After they give the voucher, we will show them the place where buffet style food and then they can go and eat. After finish serve the guest, I and Siti follow Ali to go at Q1 Ballroom and take the table. we take the table and set up it because tomorrow will be have an event at there. After finish setup the table, we come to housekeeping office and see who we will assist to make up the room. I'm helping Hamid and e done our job at 3.05 p.m.

# data[].attributes.body
Date : 1/5/2017
Department : Food and Beverages
Head of Department : Mr Hidir
Supervisor : Mr. Hidir

Today i already enter the Food and Beverages (FnB) Department.  I come work at 7 a.m with siti Arbaa. Today i learn a few new things at Fnb. In this morning there are so many guest that go to breakfast then the first thing I have learn is take the breakfast voucher from the guest. Then the second things I learn is to tidy up the food table after guest finish to eat. After finish around 10.50 a.m, I and Siti go to housekeeping office to see which maid we should help because there are so many check out on this day. I assigned to help Asad to make up the bed at the level 8. We finish our job at 3.51 p.m.

# data[].attributes.body
Date : 30/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr. Zairy & Miss Kamilah
Occupancy : 91.81%
arrival : 106
departure : 105
group : 9
maid : Hamid
Level : 9 & 10
Today Make up Room : 162

Today as usual I come to work on 10 a.m. I'm helping Hamid again at level 9 and 10. We tidy up the room at level 9 first and then at the level 10. Today we had rush to tidy up the room no 1003 because the room had been booking earlier before 2 p.m. Today i already know on which department I should go tomorrow. Tomorrow I will go to Food and Beverages (FnB) department as my new department. I feel happy because that department is the most place I want to go before I leave this hotel.

# data[].attributes.body
Date : 29/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr. Zairy & Miss Kamilah
Occupancy : 89.47%
arrival : 109
departure : 111
group : 9
maid : Hamid
Level : 9 & 10
Today Make up Room : 163

Today I come to work at 10 a.m. After see the maid assignment book, I see that the maid i must help is Hamid. After know the maid that I help, I go to level 9 and come to help Hamid. After finish tidy up the room at level 9, we go to level 10 to make up a few room which is frrom room 02 until 09. We finish our job at 4.23 p.m. Today Mr. Hidir and Mr. Zairy are off day.

# data[].attributes.body
Date : 28/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr. Zairy & Miss Kamilah
Occupancy : 82.46%
arrival : 88
departure : 30
group : 6
maid : None
Level : None
Today Make up Room : 86

Today I come to work at 10 a.m. Once again I still not have to make up the bed because there are not too many rooms to be tidy up. Today I just follow Miss Kamilah to see on how she check up the room that had been make up by the maid. Today we found a die cockroach at 901 and at 903 we have to rewash the toilet bowl because have a dirt on it. Same goes with the bath tub. Today Mr Hidir and Mr Zairy on holiday to replace their public holiday. I come back to hostel at 7 P.m.

# data[].attributes.body
Date : 27/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr. Zairy & Miss Kamilah
Occupancy : 40.35%
arrival : 31
departure : 35
group : 4
maid : None
Level : None
Today Make up Room : 84

Today I come to work at 11 a.m because I have an appoinment at the Bank Rakyat. I already inform Mr. Hidir yesterday. After rach at housekeeping office, I had been inform from the supervisor that I didn't have to do the make up room and just stay at the office to do some job. I'm feel happy and grateful. So, today I'm just tidy up the housekeeping office and make a guest laundry bill. Today Mr.Hidir start to holiday . I come back to hostel at 7.09 p.m

# data[].attributes.body
Date : 26/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr. Zairy & Miss Kamilah
Occupancy : 37.43%
arrival : 29
departure : 48
group : 2
maid : None
Level : None
Today Make up Room : 84

Today I come to work at 7 a.m. I must come earlier than 7 a.m because i have to do the maid assignment. After do the maid assignment, as usual we will hear the the HOD and our supervisor briefing. Today Mr. Hidir didn't come to work because his taking an emergency leave. After briefing, I'm tidy up the stain linen. On 9.am, I'm doing job which is separating the laundry bill from it's book. At 10 a.m Arbaa come and collect the laundry book. At 10.43 a.m the Regional laundry to send the clean linen. At 2.14 p.m I come to room 921 to send the guest laundry. The guest was so kind because he give me a tips before I go. I'm go back at 3.13 p.m.

# data[].attributes.body
Date : 25/4/2017
Department : Housekeeping

-OFF DAY-

# data[].attributes.body
Date : 24/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr. Zairy
Occupancy : 45.61%
arrival : 54
departure : 109
group : 3
maid : Asad
Level : 4, 6 & 8
Today Make up Room : 139

Today I'm helping Asad to make up the rooms. But in the morning I have to stripping the bed at level 4 first. I'm done stripping at 1.50 p.m. After stripping the bed, I'm helping Asad again at the rooms. Today Siti help us again until 3 p.m. We done our job at 4 p.m with the help from Mr. Zairy.

Caption : My maid assignment at level 4

# data[].attributes.body
Date : 23/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah
Occupancy : 63.74%
arrival : 56
departure : 99
group : 4
maid : Asad & Hamid
Level : 3 & 8
Today Make up Room : 161

Today I come to housekeeping office at 9.30 a.m. At the morning, I'm helping Hamid first at the level 3. I'm helping him until the lunch hour. After lunch and rest I come to help Asad at level 8. Today Siti Arbaa my intern mate had come to help Asad to make up the rooms. She come help us from 10 a.m until 3 p.m. Today after Rasel done his make up bed, he going to help us to make up the bed. There are two rooms that he help us to make up the bed. We done our job at 4.20 p.m.

# data[].attributes.body
Date : 21/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 61.99%
arrival : 75
departure : 56
group : 7
maid : Asad
Level : 4 & 8
Today Make up Room : 107

Today i come early again to housekeeping again. I come at 8.55 a.m. I come early and eat bread first at the housekeeping office. My supervisor was so good because sometimes they will bring foods for us to eat. I love my supervisor and my head of department.  Today I'm with Asad make up rooms at level 4 and 8. we make up at level 8 first and then go to level 4. At level 4, there are only two rooms that we need to tidy up. Today, I found lizard at room 406. We done our job at 3.35 p.m. On dinner time, I'm so happy and grateful because our supervisor, Mr.Zairy had treat us to eat chicken chop. My friend, Aisyah had been treat too even Aisyah already change to another department.

# data[].attributes.body
Date : 20/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 46.20%
arrival : 52
departure : 57
group : 4
maid : Asad
Level : 8 & 10
Today Make up Room : 93

Today I come to housekeeping office at 9.10 a.m. I come 50 minute early to work because I've nothing to do in my hostel. After ten minute, Mr.Hidir call me to asked about substitute holiday for the next month. On 10 a.m, I come to help Hamid first because he had a few rooms that he need to settle first before lunch hour. After lunch hour and rest time, I go to level 8 to helping Asad make up the bed. Today there a few rooms that we found baby cockroach at the toilet. So for that we remarks at the maid assignment. There a two room at level 8 that can't be used to guest which is room number 815 and 813. Room

# data[].attributes.body
Date : 19/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 48.20%
arrival : 37
departure : 48
group : 2
maid : Asad
Level : 8 & 10
Today Make up Room : 93

Today I'm going to work at 7 a.m to substitute Razzak to make a maid assignment. I just stay at the housekeeping office until the zuhur prayer because I'm waiting for laundry to reach at the housekeeping office. Beside than waiting for laundry to come, I'm doing my job to write down the clothes that want to be send to the laundry. After Zuhur prayer, I come to level 8 and helping Asad to make up the bed. We done our job at 4.28 p.m.

Caption : sample bill of laundry

# data[].attributes.body
Date : 18/4/2017
Department : Housekeeping

-OFF DAY

# data[].attributes.body
Date : 17/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 40.35%
arrival : 47
departure : 39
group : 4
maid : Rasel
Level : 4 & 9
Today Make up Room : 64

Today I'm helping Rasel to make up the rooms at level 4 and 9. When I'm reach at Rasel place, Rasel already done doing work at level 4 because I come at 10 a.m and he come at 8 a.m. Today we found lost things at the room 907. The things then put at the side Lost and Found Item.

Caption : Rasel action after done for the last room.

# data[].attributes.body
Date : 16/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 36.67%
arrival : 21
departure : 121
group : 2
maid : Hamid
Level : 9 & 10
Today Make up Room : 161

Today there are many rooms that we need to make up. Today we late done our job again because the guest check out at 2 p.m. we done do our job at 6.20 p.m. At room 1009, the ice maker was broken by the guest. Today Mr.Hidir told us to collect all the bottle for sale to the buyer. At level 7, the room was blocked and can't be sale to the guest because the maid doing a spring cleaning at there.

# data[].attributes.body
Date : 15/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 91.23%
arrival : 118
departure : 121
group : 8
maid : Hamid
Level : 9 & 10
Today Make up Room : 159

Today we do our job as usual. our job done at 4.30 p.m. At 1007, Hamid had to put the duvet cover and pillow case because Rasel didn't do that job.

# data[].attributes.body
Date : 7/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 51.46%
arrival : 67
departure : 27
group : 5
maid : Hamid
Level : 8
Today Make up Room : 51

# data[].attributes.body
Date : 14/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 51.46%
arrival : 67
departure : 27
group : 5
maid : Hamid
Level : 8
Today Make up Room : 51

# data[].attributes.body
Date : 14/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 87.72%
arrival : 116
departure : 24
group : 11
maid : Hamid
Level : 7, 9 & 10
Today Make up Room : 63

Today there are not many room we must to tidy up. At room 718 the guest told that we no need to touch up the bed and toilet but onlyhe just inform that the lamp of toilet was broken and need to fixed as soon as possible. After finish our job. I'm and Hamid suddenly had to tidy up the room 619 because Asad had another job to do. room 619 toilet was clogged and maintenance come to fixed it.

# data[].attributes.body
Date : 13/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 26.32%
arrival : 21
departure : 120
group : 2
maid : Hamid
Level : 9 & 10
Today Make up Room : 145

Today we are late to done our job because there are many guest check out for today. We done doing our job at 6.30 p.m. Today room at 922 was clogged and the maintenance come to fix it up.

# data[].attributes.body
Date : 12/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 77.78%
arrival : 110
departure : 36
group : 6
maid : Hamid
Level : 9 & 10
Today Make up Room : 84

Today I'm helping Hamid to do job at level 9 & 10. Today there are not much room we must tidy up because of the check out for today just a little only. After finishing our job, I come to housekeeping office and helping Miss kamilah on what can I do. Today i learn a few new word that had been using by the hotel to image the things. Among words I learn is such as scurting coridor, vanity counter, stopper, luggage rack, bidet, shower mixer and mini bar fridge.

# data[].attributes.body
Date : 11/4/2017
Department : Housekeeping

-OFF DAY-

# data[].attributes.body
Date : 10/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 30.99%
arrival : 19
departure : 39
group : 1
maid : Asad
Level : 6 & 7
Today Make up Room : 76

Today I'm helping Asad. We doing our job at level 6 first because only two rooms that we need to tidy up because the other rooms will be doing spring cleaning which is on each room will be tidy up more details include vacuum the under bed and wash all the toilet and bathroom at the wall of toilet.

# data[].attributes.body
Date : 9/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 38.01%
arrival : 44
departure : 62
group : 3
maid : Hamid
Level : 9 & 10
Today Make up Room : 90

Today I'm helping Hamid to make up the rooms. We do at level 9 first and then at the level 10. At level 10 we only tidy up 11 rooms at there. Today guest at 917 asking for sewing equipment to Hamid and then I help Hamid to answer because he don't know on how to answer the guest question. I said to the guest that he can call for housekeeping service and the runner will send to him. Today we found a guest thing that left at the room 1010. and that things was categorize as Lost and Found things.

# data[].attributes.body
Date : 8/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 39.77%
arrival : 39
departure : 65
group : 2
maid : Hamid
Level : 3 & 9
Today Make up Room : 103

Today I'm helping Hamid and there's no problem that have at the hotel rooms. At level 3, we only tidy up 13 rooms and the others room was tidy up by the other maid.

# data[].attributes.body
Date : 7/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 51.46%
arrival : 67
departure : 27
group : 5
maid : Hamid
Level : 8
Today Make up Room : 51

Today I'm helping Asad to make up the bed. There are no problems that we face for today and we just do our job with smoothly.

# data[].attributes.body
Date : 6/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah
Occupancy : 28.65%
arrival : 24
departure : 77
group : 2
maid : Hamid
Level : 9
Today Make up Room : 102

Today I come at 7 a.m again because I want to see on how Razzak doing his job in the morning. I want to see whether my work are same with him on yesterday. Today in the morning Mr. hidir told about the rules for the Public Area (PA) worker as a reminder to them. Mr. Hidir told that the PA  are not allowed rest at he the upper level. If they are already finish their job, they must stay at level 2. Before finishing his talk, Mr.Hidir had advised us that as human beings we must do the work because ALLAH s.w.t and do the job as well as possible.

# data[].attributes.body
Date : 5/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr Zairy
Occupancy : 53.80%
arrival : 34
departure : 24
group : 3
maid : Non
Level : 3
Today Make up Room : 93

Today i come early in the morning at 6.45 a.m. I come too early because Razzak was holiday and i have to replace him to make a maid assignment.  After done make a maid assignment, we had been briefing for the last night report by the Head of Department which is Mr.hidir and had been remind a few works by our supervisor, Miss kamilah. Among the reminder that Miss Kamilah had told to the maid is :
1) Do clean the mini bar fridge.
2) Double check the closet

Today I'm not helping any maid because I'm helping Mr. Zairy to clean up the hostel boy at the level 3. We have to clean up because there an outside people are sleep at there.

# data[].attributes.body
Date : 4/4/2017
Department : Housekeeping

-OFF DAY-

# data[].attributes.body
Date : 3/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr Zairy
Occupancy : 25.73%
arrival : 13
departure : 27
group : 1
maid : Rasel
Level : 7
Today Make up Room : 64

Today I'm helping Rasel to tidy up the rooms. Today was very fast time to tidy up the room. This is because the rooms that are dirty was not so many. Today we just have to tidy up 14 rooms include the guest rooms. We done doing our job at 1.30 P.M. After done, I'm going to hostel and pray for Zuhur. After finish I just stay at the room of housekeeping and help what can I do. Today The housekeeping floor was washed and vacuumed by Mr. Zairy and Razzak. At 4 o'clock Mr. Hidir call me and asked me to count the amenities that have been written on the paper.

# data[].attributes.body
Date : 2/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr Zairy
Occupancy : 36.84%
arrival : 27
departure : 111
group : 2
maid : Hamid
Level : 9 & 10
Today Make up Room : 149

Today I'm helping Hamid to make up the rooms. For information, at level 9 and 10 only Hamid can tidy up the rooms because he smart to streamline the room to look more exclusive and worthwhile for rent even just for one night. At the level 9 and 10, the price are little expensive other than the other room because the room are tidy up with careful and more beautiful. Today the rooms a little bit late to finish because many check out rooms for today.

# data[].attributes.body
Date : 1/4/2017
Department : Housekeeping
Head of department : Mr Hidir
Supervisor : Miss Kamilah & Mr Zairy
Occupancy : 80.70%
arrival : 83
departure : 101
group : 4
maid : Yusuf
Level : 3 & 4
Today Make up Room : 156

Today I'm helping Yusuf tidy up the rooms. Today at level 3 there are 18 rooms we have to tidy up and 6 rooms at the level 4. Today Yusuf feeling not very well and he had to slow down his movement a little bit so that he will not tired easily.

Caption : Stain linen that need to be rewash.

# data[].attributes.body
Date : 31/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr Zairy
Occupancy : 90.06%
arrival : 99
departure : 31
group : 6
maid : Asad
Level : 3 & 8
Today Make up Room : 157

Today I'm helping Arsad doing the make up room. At the first, we doing at the level 8 first because there are many rooms that must be tidy up. Then after lunch hour we doing the level 3 which is only 11 rooms for us to tidy up. Today is a nice day because Mr. hidir treat us a housekeeping maid KFC. after eating and enjoy ourself, Mr. Hidir give some advice to us so after got the real work, we can do better and better. Among his advice is to polite with people because our attitude represent ourselves when facing people especially our superior officer.

Caption : The maid resting after finish doing their jobs.

# data[].attributes.body
Date : 30/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah
Occupancy : 81.29%
arrival : 99
departure : 31
group : 6
maid : None
Level : None
Today Make up Room : 75

Today I'm not helping anyone. I'm just stay at the housekeeping office and just doing the tidy up linen at the rack. Other than that, I'm just counting the amenities that have at Jasmiah trolley because today he work off. At the afternoon, the duty roaster for housekeeping are out and my name still at the list. That mean I still stay at the department of housekeeping for the next month.

Caption : Locker used by the staff to put their things.

# data[].attributes.body
Date : 29/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr Zairy
Occupancy : 38.60%
arrival : 44
departure : 88
group : 5
maid : Nurul
Level : 3 & 6
Today Make up Room : 88

Today I'm helping Nurul at the level 3 and 6. At the level 3 only 5 rooms we must tidy up and at the level 6 all rooms we has to tidy up. Today we forget to put the coffee set and bottle at the room 608. But fortunately, the supervisor come and tell us. Everyday the supervisor will come and will check the rooms whether the maid already tidy up or not. After the room finish to make up, the supervisor will release the number of room at the system so that the rooms can be sold to the customer. Today the maintenance worker come to room 619 too to repair the clogged room.

Caption : system at the computer that had been use to key in the system.

# data[].attributes.body
Date : 28/3/2017
Department : Housekeeping

-OFF DAY-

# data[].attributes.body
Date : 27/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr Zairy
Occupancy : 62.26%
arrival : 79
departure : 58
group : 7
maid : Asad
Level : 8
Today Make up Room : 88

Today I'm helping Arsad again to make up the rooms. Today at level 8 all guest already check out and me must tidy up all the rooms.  We finish done our job at 3.30 P.M.  On the afternoon, at the 5.30 P.M, Mr. Zairy had held an encounter together with the maid to tell about the procedure to make up the room. The encounter had been held about 20 minutes at the room 909 on the level 9.

Caption : Mr. Zairy talking to the maid after an encounter at the housekeeping office.

# data[].attributes.body
Date : 26/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr Zairy
Occupancy : 45.77%
arrival : 36
departure : 98
group : 2
maid : Asad
Level : 3 & 8
Today Make up Room : 143

Today I'm helping Asad for a second time. Last month Asad are not around because he is sick. he taking a leave for 3 weeks. Today we make up the rooms on level 3 and 8. There are no problems that we face today but there a few rooms that visits by the cockroach.

In housekeeping language there a few words that they are used to describe the action. Among the words is such as :

Make up = Tidy up
Assist = help

Caption : Asad vacuum the outside of room after finish make up the rooms.

# data[].attributes.body
Date : 25/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr Zairy
Occupancy : 79.39%
arrival : 77
departure : 94
group : 7
maid : Rasel
Level : 4 & 9
Today Make up Room : 154

Today I'm helping Rasel again. I'm helping Rasel at the level 4 and 9. In the morning, we are doing work at level 9 first. after finish doing at there, we going to level 4 and make up the rooms at there. Today there are no problem at the rooms that we tidy up. All rooms are in good condition and can be use by the guest. Today there are more make up room for the guest room rather than the check out rooms.

Caption

# data[].attributes.body
Date : 24/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr Zairy
Occupancy : 89.02%
arrival : 103
departure : 55
group : 8
maid : Rasel
Level : 9
Today Make up Room : 104

Today on the morning, I'm helping Hamid first at the 10 floor. After lunch and break, I'm helping Rasel at the level 9. Today we done our job early because Q Hotel have held a first quarter birthday celebration  for the staff who are born on January, February and March. The event start on 3.00 PM and end at 6.00 P.M.

Caption : Cake for the staff that born on January, February and March from the Q Hotel Management.

# data[].attributes.body
Date : 23/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah
Occupancy : 56.10%
arrival : 64
departure : 66
group : 5
maid : Nurul
Level : 6
Today Make up Room : 100

Today on 10.30 i come to assist Nurul at the level 6. While i'm helping Nurul. there have two rooms that have toilet clogged. The Number of the rooms is 614 and 608.  After lunch and break time, I have been assigned by Mr. Hidir to go for the food handling courses. This is the first time I'm attend the courses and a little knowledge I know from this courses. We start the talk on 2.00 P.M and end at 5.15 P.M.

Caption : Book that given by the Organizer

# data[].attributes.body
Date : 22/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah
Occupancy : 53.36%
arrival : 70
departure : 76
group : 5
maid : Yussuf & Jasmiah
Level : 7 & 10
Today Make up Room : 99

Today I'm helping Yussuf and Jasmiah to tidy up the rooms. For the first 2 hours, i'm doing my job with Yussuf. After lunch and break hour, I'm helping Jasmiah to tidy up the rooms. Today the Immigration has come to the hotel to doing some visit and looking if there have illegal immigrants works in this hotel without permission. Thanks god all the staff have their passport and all the visit going smoothly. Before finish working, I'm with Yussuf has been ccounting the dirty linen because the other else still didn't come to the housekeeping office.

# data[].attributes.body
Date : 21/3/2107
Department : Housekeeping

-OFF DAY-

# data[].attributes.body
Date : 20/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy & Miss Kamilah
Occupancy : 72.35%
arrival : 60
departure : 82
group : 4
maid : Hamid
Level : 9
Today Make up Room : 152

Today I'm helping Hamid to tidy up the rooms at level 9. Among work that I do to tidy up the rooms is set up the coffee set, wash the toilet bowl, bath tub and the sink. Beside that, I'm throw out the rubbish too and will change the new plastic bag for the rubbish bin. And the last thing i help is change the Bath towel and the bath mat.

# data[].attributes.body
Date : 19/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy & Miss Kamilah
Occupancy : 89.70%
arrival : 131
departure : 147
group : 11
maid : Nurul
Level : 3,4,6,7, and 10
Today Make up Room : 164

Today the competition of the singing contest were end. I'm with Aisyah come as usual at 10 A.M to do the housekeeping job. Our job for today is to put back the amenities to it's own room. After put all the amenities, we assigned by Miss Kamilah to help Nurul tidy up the rooms that still dirty.We done doing our job at 4.25 P.M.

# data[].attributes.body
Date : 18/3/2017
Department : Housekeeping
Head of department : Mr Hidir
Supervisor : Mr Zairy & Miss Kamilah
Occupancy : 95.88%
arrival : 22
departure : 19
group : 1
maid : Hamid
Level : G
Today Make up Room : 164

Today I'm with Aisyah come early to the G Level. We come at 4.30 A.M to help packaging the food. We have to packaging the food for the organizer and the primary student.  There have 400 pax we have to pack in total. Among the menu that we have to pack for that event on that day is fried Beehon, Sandwich and Chicken Rice.  We done doing our job on 2.00 P.M then go back to our hostel rest.

# data[].attributes.body
Date : 17/3/2017
Department : Housekeeping
Head of department : Mr Hidir
Supervisor : Mr Zairy & Miss Kamilah
Occupancy : 90.53%
arrival : 126
departure : 65
group : 1
maid : Ain & Aisyah
Level : 3,4,6,7 and 10
Today Make up Room : 111

Today I'm with Aisyah already assigned to do something else from make up rooms. Today we've been asked to take out all the amenities that have in chosen level. This is because there will arrival from primary student that doing singing competition on national level. So, to avoid the amenities from  broken, we have to move out the amenities into another place. Beside moving the amenities, we have to rearrange the pillow because the amount of student are not same on each rooms. We done doing our work on 4.45 P.M

# data[].attributes.body
Date : 16/3/2017
Department : Housekeeping
Head of department : Mr Hidir
Supervisor : Mr Zairy & Miss Kamilah
Occupancy : 50.91%
arrival : 35
departure : 86
group : 3
maid : Hamid
Level : 9 & 10
Today Make up Room : 152

Today I come to work at 10 a.m. I'm helping Hamid tidy up the room at the level 9 and 10. Today Hamid get all check up rooms. So, we take a little bit long time to tidy up the rooms because all the linen must be changed and give the new one. Today Miss Nabila had check the all rooms that we have done make up because Mr Zairy have a holiday for today. Today room number 1013 no need to be make up because already clean and neat.  Today one of our friend will quit and will be moving to another working place. So today, after having a meal, we taking a photo memory together.

Caption : We with our friends at the Q Hotel Cafe.

# data[].attributes.body
Date : 15/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy & Miss Kamilah
Occupancy : 71.17%
arrival : 109
departure : 98
group : 8
maid : Nurul
Level : 6 and 3
Today Make up Room : 134

Today i come to work on 10 a.m. After looking the maid assignment book, i just go to level 6 and helping Nurul. Today all room at level 6 are check out. There are two rooms that have clogged toilet.  the number of rooms is 619 and 620. Today, after finish tidy up the level 6, we had been assigned to tidy up at the level 3. There have 5 more rooms we have to tidy up for today. For today, we have receive new assistant supervisor name Miss Nabila.

Caption : I'm with Aisyah and Miss Kamilah.

# data[].attributes.body
Date : 22/4/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Miss Kamilah & Mr. Zairy
Occupancy : 91.23%
arrival : 107
departure : 75
group : 9
maid : none
Level : none
Today Make up Room : 145

Today I come early to housekeeping office. I come at 7.30 a.m but still not thumb print because I'm going work at 10 a.m . I come early to office because I want to hear Mr. Zairy giving briefing to the maid. On my three month at housekeeping department, I never hear Mr. Zairy giving briefing because Mr. Zairy always come to work at 11a.m. So I'm taking this opportunity to hear his briefing. After briefing, we eat breakfast in the office then I go back to my hostel. I rest for a while then come back to work at 10 a.m. Today I just assigned to do Lost and Found form. I done my job at 3 p.m.

Caption : The Lost and Found form that I do.

# data[].attributes.body
Date : 1/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy
Total occupancy = 50.30%
Maid : Hamid
Level : 8 and 9
Arrival : 75
Departure : 65
Group : 3

Step to make up bed :
1) remove the pillow case
2) remove the duvet cover
3)remove the bed sheet
4) collect the dirty linen at the trolley
5)put in bed sheet
6) put in duvet cover
7)put in pillow case
8)done

Caption : the counting of dirty linen before send to the laundry

# data[].attributes.body
Date : 15/2/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy

Today i had been command to help the other maid name Jajmiah. we're doing make up room together. the level that we had to doing is level 6.

Caption : Jajmiah at the office after make up the room

# data[].attributes.body
Date : 14/3/2017
Department : Housekeeping
-OFF DAY

# data[].attributes.body
Date : 13/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy
Occupancy : 91.57%
arrival : 91
departure : 49
group : 6
maid : Yussuf
Level : 7
Today Make up Room : 124

Today i going to work at 10 a.m. Usually Mr Hidir assigned us to work at 10 a.m because in the morning the linen from the laundry still not coming yet. Today in the book maid assignment, i had been given task to doing job with Yussuf again. Today is Monday and I'm  voluntary fast. Sometime when doing work, feel tired but i still continue because i want to stay health. Today at level 7 all guest already check out in the morning. So, today we have to tidy up all 22 rooms at level 7. Today I want to tell about how many towel we will put at the toilet for the guest.

1) Regular room (two bed twin) : 2 bath towel, 1 bath mat
2) Family room ( 1 bed king, 1 bed twin) : 3 bath towel, 1 bath mat

Caption : A note that put on the top of the desk to show that Q Hotel saving water and love earth.

# data[].attributes.body
Date : 12/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy
Occupancy : 60.98%
arrival : 61
departure : 125
group : 5
maid : Yussuf
Level : 3 and 7
Today Make up Room : 164

Today as usual i come to work on 10 a.m. I had been assigned to help Yussuf for cleaning the room. Level that have to be cleaned is level 3 and 7. But, when i come, Yussuf already clean all the room on level 3 because he come work more early than me. Furthermore, the room that have to be clean just 7 only.  Today the whole day Mr Hidir come to check the room because Mr Zairy take a holiday for 2 days.  today there are two rooms that got problem. the first room is 721 (Wood in front of the toilet uprooted) and 707 (Lamp was broken at the toilet).  Today I want to share on the step to cleaning the toilet. the step is :
1) Switch on the pipe water.
2) Spray the whole place especially the toilet bowl and it's surronding.
3) Put the special liquid soap at the area to be brushed.
4) Brushed the dirty place
5) Rinse with the pipe water again.
6) Wipe a wet area with a dry cloth.
7) Done.

Caption : Yussuf discuss with the other workers after finish clean the room at the housekeeping office.

# data[].attributes.body
Date : 11/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy
Occupancy : 96.34%
arrival : 100
departure : 106
group : 9
maid : Hamid
Level : 4 and 9
Today Make up Room : 164

Today I come to work on 10 a.m. As usual, I will see on the book of maid assignment on which maid i will help. Today I'm helping Hamid to tidy up room on level 4 and 9. Today on the morning, Mr Hidir come to check on the room that we tidy up because Mr. Zairy come late for the certain reason. But in the noon, Mr Zairy already come and check the room as usual.  Today i learn something on the ways to cleaning the carpet for hotel room. The ways to clean the carpet is :
1) take a wiping cloth
2) moisten with water if dry the cloth were dry
3) wipes the carpet from the window until in front of the door.

*The carpet has to wipes because there are no vacuum provided to clean the floor of the hotel room. (The vacuum was broken)

Caption : Hamid was sitting beside of the twin bed after cleaning all the room.

# data[].attributes.body
Date : 10/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy
Occupancy : 94.61%
arrival : 115
departure : 67
group : 9
maid : Nurul
Level : 3 and 7
Today Make up Room : 117

Today i come to work on 10 a.m. After reach at the office, as usual i will check the book of maid assignment to see on which maid i'm  going to help. Today I was assigned to help Nurul on tidy up the rooms on floors 3 and 7.  Today Nurul forget to bring down the dirty linen to the Housekeeping office. Mr Hidir had advise us that if we are start working on 10 a.m, we must round the level first to see whether the linen had left outside of the room or not. if there are linen that are left, we must bring the linen to the housekeeping office so that they will no linen will be left anymore just like before. Today there are one room that put "Do Not Disturb" in front of their room. The room number is 704. If the guest put "Do Not Disturb" in front of their room, that means maid no need to tidy up their room.

Caption : Sign of "Do Not Disturb" that are using by guest in Q Hotel

# data[].attributes.body
Date : 9/3/2017
Department : Housekeeping
-OFF DAY-

# data[].attributes.body
Date : 8/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy
Occupancy : 74.70%
arrival : 65
departure : 83
group : 5
maid : Ain & Aisyah
Level : 3 and 10

Today was a shocking day... Not really shock but a little bit nervous because suddenly our supervisor want to make a discussion with us. Apparently, he want to us to make up the beds by our self without help from the maid that are work in this hotel.   To me this is good because this can make us become improved without helping from the others. this is show that our supervisor trust to us and believe we can do by our self.

Caption : I'm with my partner, Aisyah doing a make up room.

# data[].attributes.body
Date : 7/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy
Occupancy : 89.70%
arrival : 90
departure : 37
group : 6
maid : Yussuf
Level : 6 and 7

Types of vacuum that have in Q Hotel Kuala Lumpur :
1) Wet and dry vacuum
2) Shampoo Vacuum
3) Buffing
4) Rainbow vacuum
5) Normal Vacuum

Caption : shampoo vacuum & wet and dry vacuum

# data[].attributes.body
Date : 6/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy
Occupancy : 45.78%
arrival : 34
departure : 71
group : 4
maid : Yussuf
Level : 7 and 9
Today make up room : 124

Ways to send the linen to the laundry :
1) separate the linen by it's type
2) count the linen by it's type
3) write at the laundry book
4) Put in the canvas sack
5) done

Caption : Linen that had been count and put at the canvas sack.

# data[].attributes.body
Date : 5/3/2017
Department : Housekeeping
Head of Department : Mr HidirSupervisor : Mr Zairy
Occupancy : 76.077%
arrival : 49
departure : 86
group :
maid : Hamid
Level : 9 and 10
Today make up room : 163

Ways to tidy up the guest room :
1) knock the door and then say "Housekeeping"
2) Knock again and say "Housekeeping"
3) knock for last time and say "Housekeeping"
*if the guest are not answering after 3x knocking, the maid will open the door using a special key that have been prepare for open it.

Caption : A sign show that guest want their room to be tidy up.

# data[].attributes.body
Date : 4/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy
Occupancy : 99.97%
arrival : 81
departure : 43
group : 6
maid : Nurul
Level : 6
Today make up room : 114

Step to prepare coffee set :
1) Throw the empty bottle
2)Clean the mugs
3) clean the area of coffee set
4) clean the tray of coffee set
5) take water bottle, tea, coffee, sugar,creamer and small spoon
6) put at the place
7) done

Caption : sample of coffee set that have been prepare for guest when check in

# data[].attributes.body
Date : 3/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy
Occupancy : 56.97%
arrival : 66
departure : 96
group : 5
maid : hamid
Level : 3, 7 and 9

Step to wash bath tub :
1) Flush the bath tub
2) put the special soap
3) Brush the bath tub
4) Rinse with water
5) wipe with a dry cloth
6) Done

Caption : one of the bath that should be clean and wash

# data[].attributes.body
Date : 2/3/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy
Total occupancy : 63.52%
ARRIVAL : 49
Departure : 44
group : 5
Maid : Nurul
level : 6 and 7
*if there a luggage in the room , but the amneties are not in use, please remarks.

Caption : sample of amnesties that should have in toilet.

# data[].attributes.body
Date : 28/2/2017
Department : Housekeeping
-OFF DAY-

# data[].attributes.body
Date : 27/2/2017
Department : Housekeeping
Head of department : Mr Hidir
Supervisor : Mr Zairy

Today i'm helping Nurul to make up the room. Usually to make up the room, the things that we should tidy up is toilet, coffee set, and bed. after tidy up the bed, the maid must wipe the dust that have on the desk, in the cupboard and television. The total occupancy for today is 88.53% and the level that we tidy up is level 3 and 6.

# data[].attributes.body
Date : 26/2/2017
Department : Housekeeping
Head of department : Mr Hidir
Supervisor : Mr Zairy

Today at the morning, the occupancy of hotel are not the busy at first which is 56.71%. But suddenly, at the afternoon the hotel becom 100% because there are group that buy the room on this day. Today i'm helping Yussuf to make up the room. the level that we're tidy up is 3, 6 and 7.

# data[].attributes.body
Date : 25/2/2017
Department : Housekeeping
Head of Department : Mr hidir
Supervisor : Mr Zairy

Today i work at 7 a.m. in the morning Mr Hidir will briefing first to the maid before doing make up room. Other than that, Mr Hidir will tell about flash report to the maid. Today i'm doing my job with Nurul. We make up room at the level 4 and 7. Today there are one room that the toilet are clogged. That room is 619. One more issue about today is the front office management already check in the guest even though the room still not be tidy up. The room is 415.

Caption : View of front office from the M Level

# data[].attributes.body
Date : 24/2/2017
Department : Housekeeping
Head of department : Mr hidir
Supervisor : Mr Zairy

Today i'm doing my work with another maid named Rasel. we're doing make up room at level 3 and 8. This morning there a few advise that Mr Hidir give to us.  Among the things that he told to us is :
1) How to make amneties
2) step to wash the toilet
3) step to make up bed
4) step to wash bath tub

Caption : Rasel taking a linen before going to tidy up room with me

# data[].attributes.body
Date : 23/2/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy

On the morning, Mr hidir will tell about the flash report to us so that we know the progress of the hotel. This morning Mr Hidir already command the maid that they should tidy up the surau if the tidy up the room in the same level with surau. there are two surau that this hotel provide to the guest and staff. one at the level 8 which is for woman and one at level 9 which is for man. Another advise that Mr Hidir tell to the maid is about the in and out of linen. every in and out of linen, Mr Hidir tell that the maid should write at their maid assignment. On today, i still with Nurul to make up room at the level 3 and 6.

Caption : The store of housekeeping

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Date : 22/2/2017
Department : Housekeeping
Head of Department : Mr Hidir
Supervisor : Mr Zairy

By this week i will go to work on 7 a.m. working on the morning was best because i can hear what supervisor will say in the morning and will give a few information to the maid so the maid can improved their job and doing job with smooth. this morning supervisor had advise us to brush the bath tub and when cleaning the toilet, the toilet should clean and clear. As usual today i'm make up the room with Nurul at the level 7.

Caption : After make up the room. dirty linen will be throw outside of the room and will be put at the trolley

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Date: 21/2/2017
Department : Housekeeping

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