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Raub Civil Defence weekly training
rugged roads and the use of emergency stretchers
Location: Lata Jelik, Ulu Dong, Raub
Involvement: 58 members, 3 officer
Time: 0800hrs-1600hrs)

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RAUB CIVIL DEFENCE MONTHLY MEETING
this monthly meeting was held at Raub Civil Defence Meeting Room and involved 12 person as the representative from their department. i have to prepared the minutes of meetings and make a report of management department for march. every person have to present their report from their department.

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COORDINATION MEETING PROGRAM 'JOM BANTU RAKYAT' RAUB DISTRICT.
Location: Meeting Room District Office,Raub.
This meeting was held to inform all the government, private and NGO department to involve and helps during this program. this meeting involved all the officer representative from each departments. The meeting start at 10.30 am and finish at 12.30pm. I was entrusted as a civil defence representative to present the program and suggestions from our team during that meeting. The meeting agenda includes discussion of the tentative program so that the program is lively and smooth.

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Cevil Defences Basic Courses
Location: JKR, Raub.
Involvement: 86 person.
This courses is held for the request of JKR, Raub. it is held for three days involved the JKR workers so that they can know about the basic civil defence knowledge.
The closing ceremony on 12/04/2017 was officiated by YS Colonel (PA) Zainal Bin Yusoff.
They also give a space for me to give a talk about Civil Defence to the participant. Meals are provided for the three days and i also involve in the process of choosing the menu. for the closing ceremony, we worked together to arrange the VVIP seats for tea break and serving

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Today we have a weekly training which will be held 2 weeks for once. it is held at Lata Jarum Recreation Park, Raub Pahang. many intersting activities are carried such as ascending and descending.

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Monthly meeting civil defense office.
-I am also involved in the meeting at this time. This meeting involves the head of the operation, management and all the team leader.
-We discussed about the last month progress of our team.
i help to decide the meals.
For breakfast:
20pax
Fried noodles, confectionery such as curry puff and seri muka for dessert.
Tea and nescafe for drinks.
It served as buffet breakfast.
we use the existing catering team.

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Other job scope
-Responsible for the management of the graduation ceremony and related events with members of the Raub Civil Defence.
- Involved in the management of the council's handling of the banquet during the ceremony (the selection of dishes appropriate for the ceremony, how banquet either buffet stand / buffet seating / dining area, the layout including the layout of the dining table and services to VIPs) according to protocol mode.

Selection of dishes
-The selection of food suppliers must be made in accordance with the current financial regulations and performance of food suppliers need to be taken.
-The selection according to suitability and approved by the chairman. For the main event involving officials of the state, the menu selection must obtain approval.
-Normally food testing made by the selected menu to ensure a high level of food quality to meet the requirements of the organizers.

Operation Management
- Identify and maintain the shelters for use before, during and after a disaster.
-Provide appropriate accommodation to disaster victims in need of protection, providing an appropriate menu to be provided by members and given to victims / public.
-Determine and ensure the operations room is in good condition.

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I am working at the office hour started at 8 a.m until 5 p.m.
My officer is Mr.Norisman Bin Idris. Today, he brief me about my task and about this office/ organisation. This office divided by two which is Pejabat Pertahanan Awam Daerah and Pejabat Kawalan Operasi Daerah. Pejabat Kawalan Operasi Daerah is for the cevil defence workers.

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I started again my internship at Pejabat Angkatan Pertahanan Awam Daerah Raub. My internship will finish at 03 July 2017. Here, i worked in a management and administration department as a management and administration officer. I arranged everything about management and administration includes team management, program management and so on. My works include:
- manage file systems and recorded.
- Receive, record incoming and outgoing mail and postal affairs
- Prepare monthly and yearly expense reports.
- Prepare and store punch card / attendance record.
- Managing the office bulletin board and recorded Circular
Administration / Finance.
- Maintain cleanliness and cheerfulness office.
- Record and manage all types of holidays.
- Managing and recording receipts provisions.
- Prepare monthly and yearly expense reports.

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i am working at the evening shift also with the same person as yesterday

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i am working in the evening shift which start at 3pm and finish at 11pm. i am working at the front office with madam Rose as my supervisor and another two trainee student from politeknik and kolej Yayasan pelajaran Johor.

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i working at the middle shift which is start at 11 am and finish at 7pm. i am working at the front office with madam Mashita as my supervisor and another one trainee student. when guest come and tell that they already make an online booking reservation, 1. check the booking number, 2. check their i/c or passport and find their reach card. after that, find the suitable rooms for them as requested in the system. the rooms must be clean(VC).
VC= vacant clean
VD= vacant dirty
OV= occupied vacant
VO= guest in the room
fill in the systems their information and check in the guest. lastly, make a rooms key and check their arrival and departure date. swipe the card(key). also need to check weather the reservation is including breakfast buffet or not. if yes, attach the meal card for breakfast together while giving the room key.

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Today i just come back to work after a 4 days leave. Today is monday so there is not many booking and my work is a little bit relax. I also prepared for a valentine's day special promotion which is RM500 including the one night stay at SDL room, breakfast and dinner at flavor cafe with roses. I working at the evening shift start at 3pm and finish at 11pm with Madam Mashita as my supervisor today.

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5 A SERVICES
1. ACKNOWLEDGE = Make eye contact and smile
2. ADDRESS = Greet and welcome
3. ASSIST = Complete task efficiently
4. ASSURE = Check customer satisfaction
5. APPRECIATE = Thank and wish good luck