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Instead of the right answer, ultimate success or failure depends on ability to influence rich and organic fores of mind share, approval, public opinion, and confidence
- Popeyes chicken sandwich??

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Meetings are the most powerful tool currently available for resolving wicked problems

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- Social skills
- Storytelling skills
- Skills that create shared understanding
- Skills that create shared ownership
- Selling skills
- Creative problem solving skills

Tools:
- Dialog mapping
- Public learning

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Challenge for knowledge organizations is learning and innovation. Prediction and control wont cut it anymore

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- Description, prediction, and control
- Individuals are the unit of achievement
- Facts legitimize decisions
- There is a right answer
- Our problems are tame
- Problem solving is routine

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Source of organizational pain is the intense need to communicate and collaborate like never before using system and tools that were not designed for communication and collaboration

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Paradigm revolution leads to upheaval, uncertainty, and fear

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Old school paradigm says pain does not exist or is insignificant or imaginary. Blind spot

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Big decision causes chaos, uncertainty, and overload. Organizational pain.

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Organizational pain is rarely discussed and a focus of management troubleshooting. Experience of frustration and resignation is ubiquitous. Goes unnoticed

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Leadership requires flexibility

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Lead with humility, keen sense of own limitations, insatiable curiosity, orientation to learning and development

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Habits of mind:
ask different questions
take multiple perspectives
see systems

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New school - leading the possible to allow us to expand options, experiment low risk, and realize high pay off

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Old school - managing the probable

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Dealing with messes:
- Solve them
- Resolve them
- Dissolve them

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Think fluidly between analysis and synthesis, and between divergent and convergent thinking

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infinite loop is an iterative process

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identifying the challenge to be tackled and attempting to solve the challenge

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- Discovery
- Define
- Create
- Evaluate

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Detail complexity vs dynamic complexity. The latter means the system is interconnected and unpredictable

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Wicked problems are opportunities

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- No definitive formulation
- No stopping rule for solution
- Solutions aren't true or false, but good or bad
- No immediate and no ultimate test of a solution
- Every solution is a one-shot operation
- No finite, knowable number of operations
- Every problem is unique
- Wicked problem symptom of another
- Multiple explanations for the problem
- Planner has no right to be wrong

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unknown unknowns - design thinking, qualitative research, experimentation

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Moving from knowledge stocks (what you know) to knowledge flows (how quick you learn)

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nothing is inconsequential

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World is substantially more volatile, uncertain, and complex

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Resource allocation very important to yield financial productivity.

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Technology is an enabler of every strategy

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Technology is increasingly replacing workers.

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Need to think in multiple time frames

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Rising importance to anticipate and react aggressively to discontinuities in an increasingly volatile world

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Two thirds of a company's growth is determined by the momentum - underlying growth, inflation, income, and spending power

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planet's population plateauing

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Entrepreneurs and start-ups have new advantages with quick decision making

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AI is growing with the information boom and surging advance in connectivity, data flow, finance, talent, and trade.

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technological disruption, rapid emerging markets growth, and widespread aging is upending long held assumptions

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As information power increases, prices decrease and, IT penetration deepens