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That's right. I've used a cartoon cow to get your attention. Please keep reading!

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4 things for effective comms we all can do

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4 things for effective comms we all can do

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1. Know your objective - what do you want your reader to think, feel and do?

2. Know your reader - put yourself in their shoes and don't assume they will have the same level of knowledge about a topic as you do. Write your message for your reader rather than in the way that's easiest for you.

3. Keep it simple and use plain language - spell out acronyms first if you are going to use them, avoid long words if a shorter one will do and don't use jargon. If it's not a formal document, you can write more like you would speak to someone.

4. Proofread and sense check messages before you send them. Being professional and accurate is a great look and improves people's confidence and belief in you.

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Ensure my general interactions with students around the building are always positive and helpful 

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Ensure my general interactions with students around the building are always positive and helpful 

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Particularly time frames and deadlines for processes and how this feeds into collaboration between PS teams and academics

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Support students to develop their future research careers as a KCL researcher following on from their time with us a student.

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Go through front desk handbook regularly to review cross-team processes I may need when working on the Front Desk and edit if necessary for anything related to my own team.

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Space for key information sheets, templates, information - achieving consistency across the projects and processes

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Ensuring the lists of students within each division are kept up to date and within a timely manner

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Sharing of Knowledge and Responsibilities

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Sharing of Knowledge and Responsibilities

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Our team is currently undertaking a project to share knowledge and approve collaboration within the team. This project will allow for an improvement in student experience as it will result in faster response times and more staff members with appropriate knowledge who are able to assist students with any queries.

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Student experience and programme team to collaborate on improving the process for students returning from interruption.

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To set aside time to work with students on adhoc collaborative projects.

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Understand what the other teams do/how they work to understand the full student journey and improve our processes

Sharing data with other teams to understand student journey - in particular how assessment data, ftp, appeals, MC might link to withdrawals, interruptions

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Ensuring tone of communication is suitable for customer service environment.

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I would ensure that l respond to any student queries in a timely manner

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I would ensure that l respond to any student queries in a timely manner

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Ensuring the whole team understands processes and issues affecting student experience so support can still be provided when a colleague is absent for example.

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To broaden knowledge among different teams. For teams to gain a broad knowledge and understanding of the other teams processes in order to better respond to student 's on the front desk/phone/dynamics.

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Always communicate placement release delays with students. Provide regular updates even if we do not have exact timeframes for students.

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Create clear lines of communication between students and the research support office

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Create clear lines of communication between students and the research support office

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*Clear guidance and a process to mitigate common queries about assessments and the outcome of appeals, plagiarism fitness to practice
*FAQ sheets for students

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Clear documentation of processes for all stakeholders

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Clear documentation of processes for all stakeholders

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*Ensure academics are aware of the processes completed by the team - think about ways to communicate this to academics - clear written guidance, informal sessions with academics. This will help with frontline queries they receive

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Learning who does what in the HUB and why - transparency across a variety of teams