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I learned how to have a convo but make it a collaborate effort and make it a conversation btw two parties.

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I learned how to have a convo but make it a collaborate effort and make it a conversation btw two parties.

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Different situations to common issue would be a great practice.  Even scenarios with different types of agents such as ones who do not take accountability, unengaged, etc.

# data[].attributes.subject
Different situations to common issue would be a great practice.  Even scenarios with different types of agents such as ones who do not take accountability, unengaged, etc.

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I think the process of getting into Mursion can get difficult to do if someone is not tech savy.  I did not like that their was no true feedback on how you performed.

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I think the process of getting into Mursion can get difficult to do if someone is not tech savy.  I did not like that their was no true feedback on how you performed.

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I like that it was a realistic situation that could happen to at work.  I like the reflection part at the end on roleplay to go over your peaks and valleys. 

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I like that it was a realistic situation that could happen to at work.  I like the reflection part at the end on roleplay to go over your peaks and valleys. 

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That I can have that kind of conversation better than I expected

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That I can have that kind of conversation better than I expected

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I learned that it’s easier to talk to a human than a bot

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how to have an accountability convo. How to get the convo back on track when it goes off base

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how to have an accountability convo. How to get the convo back on track when it goes off base

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Practice more than once during the scenario. Get the feedback and re try again

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more feedback, specific scenarios, questions and answers,  trainer items like debriefs, delegation conversions 

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more feedback, specific scenarios, questions and answers,  trainer items like debriefs, delegation conversions 

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i have no idea if i had a good convo or what needed improvement

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i have no idea if i had a good convo or what needed improvement

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Solid feedback about my performance. The host had me very effectively reflect on my performance but I didn't leave the exercise with something to work on, or something that I can do better next time, or even what I did well.

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Solid feedback about my performance. The host had me very effectively reflect on my performance but I didn't leave the exercise with something to work on, or something that I can do better next time, or even what I did well.

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I would make scenario more realistic to what we handle.

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I would make scenario more realistic to what we handle.

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That it wasn’t specific to Geico. I feel like I know nothing outside of Geico

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I did NOT like not knowing the material that we were talking about. In hindsight it's a small detail but it felt like a hinderance to the conversation.

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I did NOT like not knowing the material that we were talking about. In hindsight it's a small detail but it felt like a hinderance to the conversation.

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the logging in and setting up and navigation could be better

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the logging in and setting up and navigation could be better

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Getting to practice the conversation we don't always get to have but need experience in. would love more difficult agent practice, like scenarios we would deal with 

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Getting to practice the conversation we don't always get to have but need experience in. would love more difficult agent practice, like scenarios we would deal with 

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I love that I got to experience that kind of conversation and got to have a reflection with someone about. They're very good with making you evaluate your performance.

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I love that I got to experience that kind of conversation and got to have a reflection with someone about. They're very good with making you evaluate your performance.

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I liked how realistic it is

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I always love the Mursion reflection parts. They do a good job.

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I always love the Mursion reflection parts. They do a good job.