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https://youtu.be/WSvLdBgVHVM

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Nur Afidatul Balqis Binti Azman H19A0971

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VIDEO PRESENTATION INDUSTRIAL TRAINING (APT 4098)

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Off day

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That was the last day I was intern at there and I take care of the breakfast counter for guests/customers to buy breakfast for the next day.

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I am still taking care of the buffet dinner for the PERDA and SPRM groups that have dinner.

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I was told to take care of the buffet dinner for the PERDA and SPRM groups who had dinner for 2 nights.

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I help the employees to check each level of cleanliness and collect the plates and leftover food delivered to the room through room service.

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I take care of the breakfast counter for guests/customers to buy breakfast for the next day.

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I was told to take care of the steamboat buffet and serve the guests for their needs such as collecting the used plates from their tables.

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Off day

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I learned to decorate the candle light dinner tableware for the guests who had already booked it for that night.

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I help the employees to ensure that every level is clean by the leftover food sent to the room through room service.

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I take care of the breakfast counter again for guests who want to make a reservation for the next day.

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I send the menu dishes to the guests/customers, then serve them.

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I took care of the breakfast counter that day because many guests/customers wanted to buy breakfast for the next day.

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I became a waiter and delivered food to guests/customers.

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I was told to wipe 130 dinner plates for dinner.

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I was told to take care of the breakfast counter for guests/customers who made breakfast reservations the next day.

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I learned and helped the staff to prepare goods and set up the table for the banquet for SUK PAHANG.

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I was at the breakfast counter for guests/customers to make breakfast reservations that day.

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Off Day

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I took unpaid leave because I was not feeling well. At the same time, I don't have transportation to go to the clinic to take mc.

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I send dishes and menus to guests/customers, then serve them.

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I became a waiter or known as a server who delivers dishes and orders for guests.

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On that day, I was still at the breakfast counter for customers to make reservations.

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I take care of the breakfast counter for guests/customers to buy and order breakfast either buffet or ala-carte set breakfast

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13/6/2023 (Millennium Garden Restaurant/ Chinese Restaurant)

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13/6/2023 (Millennium Garden Restaurant/ Chinese Restaurant)

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I was told by the staff to learn how to set up a table for Chinese guests who booked dinner at Millenium Garden Restaurant.

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Still at the breakfast counter, that is, guests /customers who want to buy and book a breakfast package, either buffet or set type.

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On that day, I learned how to prepare and decorate the candlelight dinner equipment for the guests who had already booked it for the night.

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I take care of the breakfast counter again for customers who want to buy and order breakfast.

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I take care of the breakfast counter for guests/customers who buy and pay for breakfast

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I studied and saw the staff made preparations for the ceremony booked by the Chinese customer for the preparation to set up the table napkins and such as glass.

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I also learned how to prepare the cutlery or spoon equipment set to serve the stramboat feast to the KKM group.

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For the SMK Kampung Raja staff's Teacher's Day event, I assisted in setting up the tables.

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Off day

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I help the staff at 18 celcius cafe by wiping the spoons that have been washed after breakfast.

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I learned how to set up a candlelight dinner table for the guests who booked it.

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I took mc that day because I was not feeling well.

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I was told to help the staff to check each level to clean the room service dishes.

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I was told to help the staff to check each level to clean the room service dishes.

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I was told to wipe the glasses that had been rinsed by the steward after the breakfast.

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I helped the staff to set the table booked by the SUK Pahang group to hold a meeting.

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On that particular day, I assisted the personnel at the breakfast counter by folding take-out food cartons.

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I am in charge of the breakfast counter, which is where guests/customers may add breakfast packages.

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I worked as a waiter, delivering and serving the meals that the visitors had ordered.

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I wipe the cutlery after being used by guests/customers who have lunch at this cafe.

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Off day

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I was ordered to look after the breakfast counter, where guests can add and purchase breakfast packages for the next day.

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On that day, I was given instructions to accompany the staff to serve food to guests who booked a candlelight dinner at our hotel.

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I was ordered to look after the breakfast counter, where guests can add and purchase breakfast packages.

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Learn to make water using a barista machine and serve it to customers.

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Off day

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The manager briefed the staff and held a discussion with them regarding the problem of arriving to work late as well as the HALAL certification at our cafe.

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I wipe the glasses, plates and cutlery that have been rinsed with hot water after breakfast.

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On that day, I became a waiter that is delivering and serving food to guests/customers.

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I was trained to arrange the table for guest who had a breakfast menu on all tables. Cutlery such as spoons, knives, and then forks are arranged at the table. The configuration is on the left.

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Off day

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On that day, it was the last day I was in the front office department.

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I called and told the guest to pick up the key at the reception for the guest to check in the room.

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I picked up the call coming from outside in order to be connected to the desired extension. For instance, to the required division.

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Having worked in the guest services department, I took calls from people who were staying in the rooms and asked for things or had food delivered to their rooms via the room service system.

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Still answering calls from guests/customers inquiring about room availability.

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I have received a call from an outside guest/customer inquiring about room availability that day.

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I was told to make a breakfast cover, which is the number of guests who take breakfast the next day.

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On that day, I called the guests to tell them to take the keycard at the reception for them to check into the hotel room.

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I was told to be in the guest service room to receive calls from guests/customers.

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I also learned how to find the vehicle number in the system as taught by the permanent staff.

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Off day

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I called and told the guests to pick up the keys at the reception for them to check in.

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I was told to make a breakfast cover file, which is the number of breakfasts ordered by guests/customers, which is the number of buffets and ala-carte.

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I received a call from a guest complaining about the condition of the room and told the maintenance team to look and repair it.

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I also received calls from outside asking about room availability on those dates.

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I am still in the Guest Service room as an operator who works to connect calls to the intended extension.

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I called and told the guests to pick up the keys at the reception for guests to check in.

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I was in the guest service room to pick up calls from guests to complain about the condition of the room.

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I have to pick up the phone from an outside guest/customer who inquires about room availability for the date requested by the customer.

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I also took leave without pay with the manager's permission to celebrate in my hometown.

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I was in my hometown to celebrate Hari Raya Aidilfitri with my family.

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I took a Public Holiday with my Manager's permission to return to my hometown and celebrate Hari Raya Aidilfitri.

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On that day, we celebrated and held a Hari Raya Aidilfitri ceremony which is a feast with various dishes such as ketupat, lemang, rendang and several jars of kuih raya brought by the staff.

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At the time, I had the responsibility of calling the client or guest who had just registered for check-in on the phone.

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Being in the guest service room where I picked up a call from a guest from the room to ask for something or order something. For example, room service.

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I received a call from an external guest/customer asking about room availability on the date requested by the guest/customer.

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On that day, as an operator, my job is to call and tell guests to pick up room keys for guests to check in.

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I am still in the Guest Service room as an operator who works to connect calls to the intended extension.

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I received a call from a guest from the room who complained about the bathroom sink in his room leaking and I told in the whatsapp group "Maintenance Group" to fix it.

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I was told by the duty manager to do a wake up call for guests from the TCH Happy Holiday group who rented and stayed in 22 rooms to wake them up that morning.

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I received a call from a guest/customer to be told to connect the call to FOM.

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On that day, I have to make "downtime" for cover breakfast, which is to make a summary of the amount of breakfast buffet and set (ala-cart) for the hotel's guests.

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That day, I received a call from a guest who complained about the fan in their room being broken. In the meantime, I also told the maintenance WhatsApp group about the matter.

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Off day

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Off day

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I am aware that I need to call and remind the visitor to pick up the key at reception in order for them to check into this hotel.

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Still in the guest service room where I received a call from a guest in the room to request or ask something.

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I begin calling the guest to let them know when I'll be calling and to inquire about their desired check-out time. The staff also called to ask about my availability and arrival for that day.

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I received a call from an outside guest/customer asking about room availability for that day.