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Step 2: Research knowledge base/internet

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Step 2: Research knowledge base/internet

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Step 3: Establish Theory of Probable Cause

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Step 3: Establish Theory of Probable Cause

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Step 5: Establish plan of action to resolve issue

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Step 5: Establish plan of action to resolve issue

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Students have frequently experienced connectivity issues.

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Were students messing with the network settings?
Were students messing with the server?

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Are the cables fully plugged in?
Do they get lose?
Is any part of the cable snapped or chipped off?

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If wifi is slow, that may be the primary cause of connectivity issues.

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Its best to research what router or modem you may have to see if there are any common issues with connectivity.

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Look at articles and videos of others having a common issue with the same model Router/Modem. Also if that content has solved the issue, or could lead to different solutions.

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You can troubleshoot the network which will sometimes allow you to see logs of information which may reveal what's not connected or what's wrong.

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Question what's causing the connectivity issues

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Question what's causing the connectivity issues

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Theorize the many different ways to solve the possible many different issues. Even the plainly obvious ones like lose cables or high network traffic.

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Consider the many different solutions/theories

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Consider the many different solutions/theories

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Problems can have many different ways to be solved, so divide the theories one by one.

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Using each theory one by one, as you keep going through each of them, confirm that they work. But one solution may not fix it all it could be multiple problems, so going one by one can help fix multiple issues that may be caused.

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Dead Power Cable
High Voltage
Not enough Voltage
Damaged Cable

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Snapped Clip
Incorrect cable type (straight-though/crossover)
Loose Cable/Not plugged in (to the router/modem)

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Is it powered on
is the internet cable properly connected to the router
Is the coaxial cable properly connected
Is the Router connected to your device with ethernet
Reset the device to maybe fix issue
Make sure it has enough power
Overheating
Firmware

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-Swapping Socket
- Wrong socket plugged in to power cable
- Check Wattage transfer

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- Test a different Ethernet Cable
- Go to device manufacturer's website and search up recommended cable type for your specific device
- Unplug and plug in the cable
- Make sure The length is long enough and it wont stretch and pull out

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- Check if device is powered on
- Check if  internet cable connects to router
-  Check if coaxial  cable  is connected
- Check if router is connected to device with  ethernet
- Check if internet cable to connected from modem to router
- Check area which it may cause overheating

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The issue was with the power on the router, so with this we have to organize the solutions to fix it, we listed it from.
- lose wire
- damaged wire
- lose socket
- buy a new cable
- broken router ports

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After testing the direct connection from ethernet cables and the modems connection. We discovered the issue was with the power not reaching enough wattage to support the whole system.

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On google doc/word document;
-List symptoms that occurred
-List theories that could be the cause
-Test each theory one by one
- List theories that didn't work
-Document the different solutions to each theory
-List solutions that worked
-Reuse this document when issue may reoccur.

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Test several different computers around the room. From closest to furthest from the router. Also check the different connections types, wired and wireless.

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Check if recalls had happened with this model. If this model has bad reviews.

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There are many different issues that could be causing the power issue with the router and many different ways to solve them.
-Changing the socket/ wattage output
-Replacing the power cable
-Changing/replacing router parts

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1. Initially start by checking the wattage output of the socket.
-It meets the requirement to power the router.
2. Open the router to see if dust has built up or any parts are broken.
- Little Dust built up and no damage, not enough to affect network connections.
3. Check the power cable of the router, to see if the cable was damaged.
-Plugging it in causes the router lights to blink and no connection was established among the computers.

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Because it was an issue with the power cable. We decided to buy a new one from the same manufacturer of the router, but getting a better more durable and stronger (Wattage) power cable.