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Causing great inconvenience to redeem the vouchers.

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Someone personally had no complaints and had assisted her parents to claim their vouchers

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something is free Singapore will  queue up

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something is free Singapore will  queue up

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something is free Singapore will queues

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Used it but realise that it is not intuitive or user friendly to navigate Klook portal

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Tedious process.

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Repetition of claiming steps for every claimant. This would be especially difficult when it is done for groups with multiple claimants. Gets too cumbersome.

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It was painful and tedious to claim the CDC voucher. The execution is very poor.

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People are just blaming the 'government' for the inconvenient usage of the vouchers, when they are unable to redeem them. They deem it troublesome and it's up to the government's responsibility to make it easier for them.

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feels that govt just doing this just to hit kpi and attract tourist

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take very long to claim vouchers

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Perception on senior authorities is negative. They perceive them as not giving a listening ear to their feedback.

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Many people are not savvy on how to navigate through the website. The older folks will find it hard to go through the process and ultimately decides to not claim it altogether.

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Not user friendly (elderly faces difficulties)

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Blind person cannot use as site is not "are not accessible using screen reader software "

Also hopes to have an easier way to donate vouchers

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for older people facing more difficulties