# data[].attributes.body
F - Cost savings

# data[].attributes.body
Strategic - lacks transparency and not in line with values - reputation damage

# data[].attributes.body
Price sensitive market

# data[].attributes.body
Lack of transparency (does not align with values and risk of FCA)

# data[].attributes.body
Bad cash position - do they have the cash to invest in this - F

# data[].attributes.headline
Strategic - against values - transparency

# data[].attributes.subject
Strategic - against values - transparency

# data[].attributes.body
Lack of transparency

# data[].attributes.body
People don’t like AI - may put off customers

# data[].attributes.body
O - staff training to use the AI?

# data[].attributes.headline
O - Potential staff cuts from AI replacement  

# data[].attributes.subject
O - Potential staff cuts from AI replacement  

# data[].attributes.body
Helps keep them in line with compliance and regulations.

# data[].attributes.body
Can help avoid fines

# data[].attributes.headline
Operational - may cause staff redundancies

# data[].attributes.subject
Operational - may cause staff redundancies

# data[].attributes.body
O - Data security?

# data[].attributes.headline
O - risk of failed KYC checks leading to ethical breaches and fines. Ensure sufficient monitoring and reviews in place

# data[].attributes.subject
O - risk of failed KYC checks leading to ethical breaches and fines. Ensure sufficient monitoring and reviews in place

# data[].attributes.headline
O - do we have expertise to implement this?

# data[].attributes.subject
O - do we have expertise to implement this?

# data[].attributes.body
Initial investment leads to reduced future costs

# data[].attributes.headline
Enables growth as can deal with higher volumes

# data[].attributes.subject
Enables growth as can deal with higher volumes

# data[].attributes.headline
Increased compliance issues, fraud, illegal activity

# data[].attributes.subject
Increased compliance issues, fraud, illegal activity

# data[].attributes.body
If AI forecasting is not accurate can impact KPIs

# data[].attributes.body
Lack of experience with AI so could be underlying costs

# data[].attributes.body
Could be seen as unethical, lack of transparency, business trust compromised

# data[].attributes.headline
Strategic - innovative and tech enabled in line with their values

# data[].attributes.subject
Strategic - innovative and tech enabled in line with their values

# data[].attributes.body
Customers will just ask the AI to speak to a real person - will still need real people

# data[].attributes.body
F- initial cash needed

0 - sack existing workers

S - could improve compliance

# data[].attributes.body
Helps them maintain reputation if they stop unethical transactions

# data[].attributes.body
Any errors as a result of the implementation of AI could result in fines from the FCA

# data[].attributes.headline
chatbot might not address specific issues or may have unreliable outputs

# data[].attributes.subject
chatbot might not address specific issues or may have unreliable outputs

# data[].attributes.headline
S - change in service provider to work alongside AI, requires retraining

# data[].attributes.subject
S - change in service provider to work alongside AI, requires retraining

# data[].attributes.body
Complications of changing pricing procedures e.g. additional admin and training for staff

# data[].attributes.body
Program errors and inefficiencies

# data[].attributes.body
Risk of illegal activity being undetected with AI which damages reputation

# data[].attributes.headline
Management time taken up by AI implementation which will reduce time spent on growth

# data[].attributes.subject
Management time taken up by AI implementation which will reduce time spent on growth

# data[].attributes.headline
F - potentially profitable returns without customers realising they are paying a premium

# data[].attributes.subject
F - potentially profitable returns without customers realising they are paying a premium

# data[].attributes.body
Negative customer experience, lead to reputation damage

# data[].attributes.body
WMP not very good at developing their own tech - impairments of intangibles previously seen

# data[].attributes.headline
O. - increase efficiency, free up capacity for staff to work on more complex tasks

# data[].attributes.subject
O. - increase efficiency, free up capacity for staff to work on more complex tasks

# data[].attributes.headline
Operational - help manage staff workload and get new users onboarded quicker if KYC improves.

# data[].attributes.subject
Operational - help manage staff workload and get new users onboarded quicker if KYC improves.

# data[].attributes.body
Strategic - can help enhance brand reputation

# data[].attributes.headline
price promo - short term vs long term impact

# data[].attributes.subject
price promo - short term vs long term impact

# data[].attributes.body
Doesn’t hit bottom line - cash flow already strained

# data[].attributes.headline
No fees - more low value transactions- difficult to monitor fraud 

# data[].attributes.subject
No fees - more low value transactions- difficult to monitor fraud 

# data[].attributes.headline
direct competition with wirewings chatbot? WMP needs to differentiate itself

# data[].attributes.subject
direct competition with wirewings chatbot? WMP needs to differentiate itself

# data[].attributes.body
Any errors as a result of the implementation of AI could result in fines from the FCA