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Provide caring service

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Assisting students

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Assisting students to the best of our abilities

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Listen to the students frustrations and needs.

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Listen to the students frustrations and needs.

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Knowing services better

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Public access because we have zero support to assist them

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Assisting other departments with distribution and collection from students

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Assisting other departments with distribution and collection from students

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Promote library services to faculty and students

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Promote library services to faculty and students

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Serving the community borrows, we don't know they could become students.

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Serving the community borrows, we don't know they could become students.

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Better weekend support, be it staff or security presence

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Reach out to students through channels other than classes, such as club presentations.

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Reach out to students through channels other than classes, such as club presentations.

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A more well rounded online collection. Reserves are great but it'd be even better if we could purchase some of the most used books to have online. This is said without being privy to Covid-related changes to the catalog, but we really need to get away from the mostly-physical book model and provide more online resources for students who can't make it to the library all the time.

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Cross training

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Community access to computers -- seems like a public library service. 

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Community access to computers -- seems like a public library service. 

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Librarian to Staff communication and vice versa. The gap between the two departments is HUGE and frustrating.

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Training in other areas of the Library

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A full-time Library Assistant is needed at Red Mountain. The Temps are doing a great job, but some things are falling through the cracks

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First point of contact for the campus (in many cases)

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First point of contact for the campus (in many cases)

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Be where you're scheduled. Do the assigned task you're given. Don't shirk responsibility on the small stuff, be it shelving or shelf reading. Those are important and it's insanely frustrating some think it's beneath them. We're here for the students, to help them the best way we know how. No jobs are beneath us.

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It's not really our fault or in our control but boy it'd be nice to have an ITS person around more to help. They've dumped signing up community users on us and trying to troubleshoot MEIDs and their accounts is very difficult, especially when most of us don't have that level of access.

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Social worker at Southern and Dobson. If we're going to invite the public in, most of us just aren't trained for the level of help they need. They don't utilize the librarians (and some have turned them away) so circ staff are left holding the (often times abusive) bag. I *want* to help the people who are usually the most vulnerable but we just don't have the staff right now, or the training. https://www.kdrv.com/content/news/Jackson-County-Library-Services-brings-on-staff-social-worker-574138491.html

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Consistent service and adhering to library policies at all times. Students and library users get very irritated when one staff member does something for them but another staff member tells them it's against policy. We all need to follow policy because some of us don't enjoy having to call the police because a student got in our face to scream about free printing (just an example). We have these policies in place for a reason and if one person gives in, we all feel the impact.

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I could be out of the loop and maybe the process is better now but trying to assist a student with ILL is a nightmare. I was shocked we don't have a better, faster, more user-friendly way to invite students to request articles. It's a pretty huge service at other libraries and we keep it hidden away.

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We really need to make sure student services has correct library information (like a reference sheet or training or something). Also we really need to control what is said on campus tours because I've heard them say incorrect/derogatory things about the library on tours. Let's work with them to give the tour of the library ourselves if we don't already do it.

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It'd be neat to have some kind of 3D printing corner or Makerspace area. I know, there's a lot that goes into these types of things but it's just a thought. It provides us with something dynamic to have for students to use.

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Love all of our Covid activities. Curbside, laptop checkouts, reserves scanning. Looking forward to seeing how this influences services post-pandemic.