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Next, I and the other trainers need to settle the gifts for the Festival Art & Culture Festival 2018 that will start on 23 until 25 of March 2018. The event will be held at Perkarangan Stadium Sultan Muhammad IV. So we need to settle it by today. Firstly, we pick up the souviner at the shop to get all of them to wrap it completing it as an exclusive souvenir for the VVIP.

After settle the souviner I need to at the front office with the our senior to guide the tourist. There have a tourist from Japan that was really old and come alone because she want to learn and experiencing malay culture. So we really need to take care of her and help her to fulfill her wishes. For today she want to visit Kota Bharu and asked where she can visit. I suggesting our wet market as there are many traditional malay foods that called Pasar Siti Khadijah and she told that she had went there yesterday. After that, I am suggesting our museum because it shows our malay traditional art and culture. Unfortunately she dislike the crowded places. She also do not want to go the shopping mall. After that she asked about the Kampung Laut where it is a fishing village and also she can feel the warm environmemt with the villagers who live traditionally. She told that she prefer to visit there and asked how to go. We explain to her that need take the bus number 39 at the bus station. The bus will directly to the jetty and can take the boat from there. We also explain the interesting and famous food at Kampung Laut. There is Serunding, Dodol and others traditional food. She look very excited to go by tomorrow morning. Before she leave, we promote to her about our Cultural Center that we have a few shows today. The performance is how to play the traditional music called Kertok, the traditional game which is Gasing Uri and our malay martial art ,Pencak Silat. So she can learn about our culture during her visit in Kelantan.

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-will distributed to the customer

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- a meeting with ground agent

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- First customer that need more explaination about the package that we create

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- Being placed at the front office with the secretary
- Learn proper way to pick up the call and talk to the customer

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-Learn how to approach customer when they come to the office with proper approach

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-Key in customer database, so it will not missing and we can keep in touch and always give them our new promotion.

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-Key in customer's database
- using application of whatsaap to get in touch with customer

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- A meeting with the boss
- Discussing how to create the itinerary
- Learn about the place that we want to make a package for the travel destination

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-Start to learn how to get in touch with customer
-How to acknowledge customer
-Email and faxing

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-Briefing
-Introduction of the company
-Learn how they run the company