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What interdisciplinary teams are involved in patient care?
- Doctors, Nurses, Paramedics, ACPs, Radiology technicians, Transportation services, PAS (registration), Dietary
What are important qualities and changes needed to excel as the best Emergency Room in Jacksonville?
- Adequate and knowledgeable staff with focused customer service training
What is our employee retention rate and what can we do to retain our best employees? How can we fairly evaluate our employees?
- Offer bonuses for working when short-staffed
- Offer incentives to stay with company
- Annual hospital wide pay increases based on average pay of locally competing hospitals

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Baptist VS Mayo

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Who are our biggest competitors and why?
- Mayo Clinic - Highest retention rate
- Shands Hospital - Highest pay
Who is at risk?
- Employees who are not satisfied with their job
- Employees with typically lower retention rates with previous employers

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1) IT- educate and encourage patients to sign up for portal access and obtain feedback on their experience (via portal access)
2) Offer incentive to patients who to take the time to provide feedback about their care

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How do we get funding to help retain staff and provide the necessary equipment needed to take care of patients?
- Fundraisers, advertisements, etc.
- Change hiring process to require more stringent screening of prospective employees thereby increasing chance of hiring employees with better work ethics with better customer service qualities
What is our budget for medical equipment? Can we get equipment more inexpensive elsewhere ie China, Mexico, etc?
How can we offer the fastest possible service and still provide accurate and SAFE patient care?
- Purchase extra EKG machines, IV pumps, blood pressure cuffs, etc.

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What are the majority of patient complaints in ER?
- Long wait times
- Misdiagnosing
- Staff not listening
What main reasons patients come to the ER?
- Chest pain
- Abdominal pain
- Altered mental status
How many patients are admitted each day (average) ?
How often do we have to HOLD admitted patients in the ER due to lack of open beds in the hospital?

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To raise our Press Ganey scores by being the most reliable, efficient, patient centered Emergency Room in Jacksonville that is dedicated to the health and well-being of the community.