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Today is my last day for my internship at Utas Travel & Tours Worldwide Holiday Sdn. Bhd.
What my feeling right now? Of course, I'm sad because I have to leave all the people that I have known for this 4 months. I gained lots of knowledge and experiences not only about work also about life directly or indirectly.

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Today I was started my day at 8.30 a.m and finished at 5 p.m. My second last day working at here. My works for today were
- Do two quotation Air Asia for warrant request by customs Muar.

- Fill in the E/O form and costing form to record the flight ticket's details and pass it to the person in charge to key in the data in the system.

- Web check-in for a customers and print out the boarding pass.

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Day Off

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Ramadhan al-Mubarak

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Today, I was working only for half day which was started at 8.30 a.m and I finished it at 5 p.m
Today I did not have much work or task to do. I just have need to scan few documents and saved it in email's draft so that other staff who need it can easily find the documents.

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Like the other day, I was started my intern day at 8.30 a.m and finished at 5 p.m
The tasks that I have done today were:
- Scan few documents and save it in email draft
- issue the Air Asia ticket for a warrant
- filled up the E/O form and costing form to record the ticket details and price
-Photocopy few documents for Jemaah Haji

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Today, I have few task that I have done.

- Scan a Umrah and Haji package and sent it through email to a customer who requests it
- Call nationwide to pick up the warrant documents that need to courier by today
- Do web check-in, Air Asia, to get the boarding pass for Indonesian customer

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Today I was started my internship day at 8.30 a.m and finished it at 5 p.m.

Today, I was booked the Air Asia flight ticket for a warrant which was postponed from yesterday because have a tecnical problem with the system. So, we couldn't do it by yesterday.

After I finished with the booking process, I continue with fill up the E/O form and the costing form to record the flight details and pass it to the person in charge to key in the data in the system.

Moreover, I have to fill up the E/O for a payment of the printer and have to fax the receipt of the payment to the company.

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As usual, I started my internship routine at 8.30 a.m and finished it at 5 p.m.
My task for today was, scanning umrah and hajj package brochure and sent an email to the customer who asked for it.

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DAY OFF

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Today is Saturday so we only work for the half day today as we started at 8.30 a.m and we finished at 1 p.m.

Today, I have to call nationwide to pick up the warrant documents that need to courier. Other than that, I have to call a customer who has problem with their flight ticket before to inform him that the problem had settled and he can come to the office to take the new ticket.

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Just like every day, I was started my intern day at 8.30 a.m and finished at 5 p.m.

My task for today is to book the ticket Air Asia for a warrant. After that, I have to print it out and I have to fill up the E/O form to give to the person in charge to key in the data in the system it.

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My task for today
- Photocopy few documents for Jemaah Haji who register te package with Utas.
- Photocopy another set of the document as saving fo future using
- Fill up the E/O form and costing form to record a ticket details and pass it to person in charge to key in the data in the system

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Like the other day, I was started my intern day at 8.30 a.m and finished at 5 p.m
The tasks that I have done today were:
- Scan few documents and save it in email draft
- issue the Air Asia ticket for a warrant
- filled up the E/O form and costing form to record the ticket details and price
-Photocopy few documents for Jemaah Haji

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I started my day at 8.30 a.m and finished it at 5 p.m just like the other day.

Alhamdulillah, there still have customers who want to register Haji Package with Utas. I have to photocopy few documents of them as the process of registration. After they fill up the registration form, I have to fax all the documents to Utas HQ, so that the person in charge in HQ will help to key in the data in the system.

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My task for today was photocopy few documents for Jemaah Haji who register with Utas. Fill in the BHP form for them and stick their picture on the form.

Other than that, I have to issue the Air Asia ticket for a warrant. After that, I have to fill in the E/O form and costing form to record the flight details to record it in the system.

I have to call nationwide to ask them to pick up the document that needs to courier to the Utas HQ.

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DAY OFF

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I took a day off and have to replace it

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As for today, I just photocopy few documents for Jemaah haji and fax it to HQ so the person in charge can key in the data in the system.

Moreover, I have to call nationwide to ask them to pick up the warrant document that needs to courier to the Air Asia.

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Let's start a new day after a day off yesterday. Today, same like the other day, I have started my day at 8.30 a.m and finished at 5 p.m.

My task for today was photocopy few documents for Jemaah Haji who register with Utas. Fill in the BHP form for them and stick their picture on the form.

Other than that, I have to issue the Air Asia ticket for a warrant from Batalion 6 Bakri. After that, I have to fill in the E/O form and costing form to record the flight details to record it in the system.

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DAY OFF. WESAK DAY!

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Alhamdulillah, it's a new day and I have a chance to continue my Internship day. Just like the other day, I started my day at 8.30 a.m and finished it at 5 p.m.

My task for today was, I need to issue the Air Asia ticket for the warrant. Before issuing the ticket, I have to check the warrant first to see if there is any mistake or not. After I issued the ticket, I have to fill in the E/O form and the costing form and give it to the person in charge to key in the data in the system.

Furthermore, I help kak Shamila to do Australia visa usin

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Today is a starter for a new week for my internship. It's already week 14 and I have 2 weeks left before I finish my internship here. How fast the time flies.

I started my day with booked the ticket for a customer who wants go to Surabaya from Kuala Lumpur. After told him the price for the date he choose, I continued the process until the end and asked him to come back again two or one weeks before the fly date to take the boarding pass.

After that, I fill in the E/O form and the costing form to record the ticket details.

Moreover, I have to photocopy few documents of customers who registered for Haji Package with Utas. After that, I fax it to HQ to key in the data in the system.

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DAY OFF

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Today is Saturday. We worked half day on Saturday. So I started my intern day at 8.30 am and last at 1 p.m.
For today, I just take the phone call and take note all the orders to be informed to the person in charge.

Furthermore, there was a customer call and asked about Umrah package. I manage to explain to them what they curious about the price, the hotel distance and the date.

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For today task, I have to issue the ticket Air Asia for the warrant. After that, I have to fill in the E/O form about the ticket details and afterward, I need to complete my task with fill up the costing form.

Moreover, Today there were two customers come to register Haji package with Utas. So, I have to fax their documents to HQ to update it in the system.

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My routine started at 8.30 a.m and finish at 5 p.m just like the other day.

Today, I got a phone call from Pusat Pemulihan Akhlak, Muar. They asked for quotation Air Asia. So, my task for today was, I have to do a quotation warrant for Air Asia and email it to Pusat Pemulihan Akhlak, Muar.

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My tasks for today was, I have to make the quotation for Air Asia and MAS for a customer. First I check at Air Asia website and make the quotation after that I did for MAS. As for MAS, I have to check it through abacus system. After I finish it I have to email it to the customer who asked for the quotation.

My other task was I have to fill in the E/O form so the payment can be recorded in the system.

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Assalamualaikum..
Let's start a new day with Alhamdulillah after two days off.

Today, I have to call Johor Matriculation College about the warrant that they suppose to send to Utas. Few days ago they said they gave the wrong one and they will give the correct one today. I need to receive it and make sure the warrant have JMC mark and sign to be valid for us before I put Utas's mark on it.

After that, I have called Nationwide to pick up some documents that need to courier.

Lastly, I have to make a new quotation for Custom Muar because the are no seat already for the quotation on the other day. So, I have to recheck the ticket price and the available date for them and after I finish it I have to send the quotation through email.

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Happy Labour Day

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DAY OFF

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Today I started at 8.30 a.m and finished at 1.00 p.m. It's Saturday and we only work for half day only.

Today I do not have any work to do. Just tidy the office and sweep the floor.

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For today task, I have to issue the ticket Air Asia for the warrant. After that, I have to fill in the E/O form about the ticket details and afterward, I need to complete my task with fill up the costing form.

Moreover, Today there were two customers come to register Haji package with Utas. So, I have to fax their documents to HQ to update it in the system.

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Today I have started the day at 8.30 a.m and finished at 5.00 p.m.

Today, I have to call Johor Matriculation College about the ticket that needs to be issued. It supposes to be issued on Tuesday but there has a bit problem from JMC side so, it had to postpone.

JMC has confirmed to come today and I have to continue the process to issued the ticket but Utas must accept the warrant first before proceed the process

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Yesterday, I already reconfirm again with Johor Matriculation College about what Airlines they choose either Air Asia or MAS based on the quotation that I have sent an email to them. They have chosen Air Asia which are cheaper than MAS.

So, today I have to cancel the booking that has made for them on Abacus system.

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Today, I have to reconfirm with Johor Matriculation college about the warrant either they want to issue the ticket today or not.

But, there has some problem from JMC side so, it will be postponed to Thursday.

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Day Off

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OFF DAY

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My working time for today until at 1 p.m only because today is Saturday.

Today, I was booked a flight ticket for Indonesia customers who wants go back to Surabaya from Johor Bharu. After settling all the process in the website and received the payment, I proceed with fill up the E/O form and costing form to record the flight ticket's details and gave it to the person in charge to key in the data in the system.

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I start my daily routine is still same just like yesterday. I start at 8.30 a.m and finished it at 5 p.m
Today, I did two quotations, Air Asia and MAS airline for Pusat Pemulihan Akhlak, Muar. As for MAS airline, I have to call Utas Bandar Hilir branch to check the fare. After that, I have to email it to them back.

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I continue my internship daily routine at the same time and at the same place just like the other day.

For today task, I have to issue the ticket Air Asia for the warrant. After that, I have to fill in the E/O form about the ticket details and afterwards, I need to complete my task with fill up the costing form.

Moreover, Today there were two customers come to register Haji package with Utas. So, I have to fax their documents to HQ to update it in the system.

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It's Wednesday guys.
Let's start the day with Alhamdulillah because we still can continue our internship day for another day.
As usual, I need to start my intern day at 8.30 a.m and last at 5.00 p.m.

My task for today was, I have to prepare the quotation of Air Asia and MAS airlines which requested by Johor Matriculation College and after that, I have to email the quotation back to them.

After that, I have to fax few documents of customer who applied China visa to Anda Travel who will proceed with the application.

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Let's start the working smile.
Yeah, as usual, I have to come to the office at 8.30 a.m and it was last at 5.00 p.m.

Today, I have to call again few Jemaah who did not answer the call yesterday to ask about either they attend to the Haji briefing event or not and asked them to sent the reply form to the office.

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Hello, Monday! Let's back to work again.
Today I'm started my working day at 8.30 a.m just like the other day and of course, it was finished at 5.00 p.m.

Utas will hold Haji briefing event on 29th April 2017 at Alor Gajah. So, I have to call every Jemaah who had registered under Utas Muar to inform about the event. I also have to ask them sent the reply form that we have attached to the invitation letter.

I also have to photocopy the application form for Haji and few documents of Jemaah Haji to proceed the process.

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DAY OFF

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Today, I was working only for half day which was started at 8.30 a.m and I finished it at 1 p.m
Today I did nor have much work or task to do. I just have need to scan few documents and saved it in email's draft so that other staff who need it can easily find the documents.

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Like the other day, I was started my intern day at 8.30 a.m and finished at 5 p.m
The tasks that I have done today were:
- Scan few documents and save it in email draft
- filled up the E/O form and payment instruction and fax it to HQ
-Photocopy few documents

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My tasked for today was
- I have to prepare travel bag and bag's tag and wrap it. After that, I have to call nationwide to pick up the parcel to sent it to the customers.

- My second task was, I have to recheck the flight ticket price, the flight time and the flight number for the quotation that made by Kak Shamila to make sure there are no mistake before fax it to the customers.

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Today I have to make the quotation for the customer. The quotation for the Air Asia and MAS so that the customer can choose which one they prefer based on the price and flight time.

After that, I have to email it to the customers and wait for their reply either they want to continue to issue the ticket or not.

I also have to photocopy few documents for Haji package using.

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Today, I have to help the customers to buy the ticket for Air Asia from Kuala Lumpur to Surabaya.

After that, I have to fill up the E/O and costing form so, all the payment can be recorded in the system.

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For today, I was helped Kak Shamila to issue the ticket for warant in Abacus system. She let me do it by my own but still she sat beside me and guide me.  But at the end, I manage to do it successfully without any problem.

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OFF DAY

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Today is Saturday, we will work for half day only. It started at 8.30 a.m and finished at 1 p.m

At first, I was asked to fax few documents to HQ branch and have to call them in order to inform that Utas Muar has to fax them the documents.

Then, I have to fill up the E/O and costing form to record the flight details which have to key in the data in the system by the person in charge.

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Today is the second day in March and I continued my internship day like the other day. I was started working at 8.30 a.m and it was last at 5 p.

My tasked for today is, I need to scan  the payment receipt from Utas to the company which we have make the booking with. I also have to fax it to that company to informed thay that we have make the payment. I also have to email them to make sure we have inform them twice.

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Today I have nothing much to do. Just helping other staff to photocopy some documents for Haji. Other than that, I was help them to scan few documents and save it in email's draft so it will be easier for them to find when they need it.

Moreover, I just searching Utas website on the internet to read some information about the meaning of U.T.A.S .

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Today I was helping Kak Shamila to do a quotation for MAS airlines. I still need to refer the steps in my book. I still could not memorise the steps because I rarely do it. But still, I manage to do it until the end of the process.

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# Issue the Air Asia ticket for a warrant from Pusat Pemulihan Akhlak, Muar

# Fill up the E/O form and costing form to record the flight ticket details and then pass to person in charge to key in the data in the system

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It's Monday and today is the starter for my ninth weeks of my internship.

Nothing much to do for today:

# Do a quotation Air Asia for Pusat Pemulihan Akhlak Muar and sent the quotation through email to them

# Scan a document and save it as draft in email

# Fill in the E/O form and costing form to record the flight ticket details for a customer who wants to go to Surabaya.

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OFF DAY

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- Help to fill in the BHP form for haji
- stick the picture of Jemaah at the form
- Photocopy the documents as reserved for Muar branch.
-Help Kak Shamila to check back the fare of the quotation that had done by kak Shamila

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Today, I have to help the customers to buy the ticket for Air Asia from Kuala Lumpur to Surabaya.

After that, I have to fill up the E/O and costing form so, all the payment can be recorded in the system.

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My task for today was:

# I have to prepare the quotation of Air Asia and MAS airlines which requested by Kastam Muar

#I have to email the quotation to them as their request

# I have to fax few documents of customer who applied China visa to Anda Travel who will proceed with the application.

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Today, I started my intern day at 8.30 am and last at 5 p.m.

For today, I just take the phone call and take note all the orders to be informed to the person in charge.

Furthermore, there was a customer call and asked about Umrah package. I manage to explain to them what they curious about the price, the hotel distance and the date.

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Today I was helping Kak Shamila to recheck the fare of quotation for Air Asia warrant that she had done. I have to make sure there is no mistake before fax it to the Pasukan Gerakan Am Batalion 6 Bakri

After that, I was helping the other staff to photocopy few documents.

oreover, I have to call Nationwide to pick up the Warrant documents that need to courier by today.

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Let's start my eight weeks of my internship with Alhamdullilah. I have finished my half period of my practical time and I still have another eight weeks to go.

have nothing much to do, and my task for today wasI have to help the customers to buy the ticket for Air Asia from Kuala Lumpur to Surabaya.

After that, I have to fill up the E/O and costing form so, all the payment can be recorded in the system.

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OFF DAY

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Today is Satuday, so today we were worked for half day only until 1 p.m.

My task for today was, I have to make the quotation for Air Asia and MAS for a customer. First I check at Air Asia website and make the quotation after that I did for MAS. As for MAS, I have to check it through abacus system.

After I finish it I have to email it to the customer who asked for the quotation.

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Today is Friday, I started my day with Alhamdulillah because still have a chance to gain new experience and new knowledge.

My works for today was:

# Print out documents that asked by my superior
# Do the E/O payment instructions
#Fax the documents to the HQ

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My task for today is same like yesterday. Few Indonesian customers have come to the office to buy the ticket to go back to Surabaya from Johor Bharu.

After a staff finished to buy the flight ticket for the customers, I was helping finish up the process by fill up the E/O and costing form so, all the payment can be recorded in the system.

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Today, I have to help the customers to buy the ticket for Air Asia from Kuala Lumpur to Surabaya.

After that, I have to fill up the E/O and costing form so, all the payment can be recorded in the system.

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Start the second day of my seventh week of my internship at 8.30 a.m and finished it at 5 p.m just like the other day.

My tasks for today was, I have to make the quotation for Air Asia and MAS for a customer. First I check at Air Asia website and make the quotation after that I did for MAS. As for MAS, I have to check it through abacus system. After I finish it I have to email it to the customer who asked for the quotation.

My other task was I have to fill in the E/O form so the payment can be recorded in the system.

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I was started my seven weeks of my Internship at 8.30 a.m and finished at 5 p.m.

At first, I was asked to fax few documents to HQ branch and have to call them in order to inform that Utas Muar has to fax them the documents.

Then, I was filled up two E/O and two costing form to record the payment for ticket booking by the customers. After that, I have to give it to the person in charge to record it in the system.

After that, I have to scan few documents and save it in the email draft. So that, the staff can straight forward refer and email it to the other party.

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OFF DAY

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Today, I worked only for half day just like the other Saturday. Started at 8.30 a.m and finished at 1 p.m.

My tasked for today was, I need to check the Umrah payment for a Jemaah and has to report it to staff in HQ.

My second task was a something new that I learned today. I need to insert passport information in abacus system after booked the ticket for the customers. The formula was simple and I managed to memorize it but to keep it safe, I wote down the formula in my note book.

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Today, I started my day at 8.30 a.m and finished it at 5 p.m

My tasked for today was I have to fill in the E/O form for several payments and I have to fill in the payment instruction form then I have to fax it to HQ branch.

Secondly, I have to photocopy few passports in order to book the ticket for them.

Lastly, I have to recheck the China Visa which was received by today before called the customer to pick up their passports.

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As usual, I started my day at 8.30 a.m and finished it at 5 p.m.

My tasked for today was to check-in the ticket for a customer and print the ticket and then I have to call the customer to pick up their tickets.

I also have to fill the invoice receipt for Europe Package and lastly I have to check the deposit payment for Umrah and check the invoice code for each customers.

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Today I have few tasks to do.

My first task was I have to check the ticket for few days in Air Asia website for the customers and then after the customers agree with the price, I have to book it for them. After that, I need to fill the E/O form to record the payment.

Then, I help a staff to check the information to check-in for the customer's ticket in Malaysia Airlines. After that, I need to fill up the costing form to record it in the system.

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My tasked for today was, I have to make the quotation for Air Asia and MAS for a customer. First I check at Air Asia website and make the quotation after that I did for MAS. As for MAS, I have to check it through abacus system. After I finish it I have to email it to the customer who asked for the quotation.

My other task was I have to fill in the E/O form so the payment can be recorded in the system.

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Today, I have few tasked to do.

My first task was, I have to fill up few E/O form for few payments after that I have to fax it to HQ branch and the copy has to give to staff who in charged to record it in the system.

My second task was I have to photocopy visa china form to prepare it if there are customers who asked us to make the visa for them.

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OFF DAY

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# Photocopy few passport for tour package using
# help to make the room list for Europe tour package
# Prepare Travel bag for customers who paid the fee for Europe Package
# Fill in the voucher inventory form to record the unit of bag and bag tag that given to the customers.

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My internship routine started at 8.30 a.m and finished it at 5 p.m.

My task for today was, I have to make the quotation for Air Asia and MAS for a customer. First I check at Air Asia website and make the quotation after that I did for MAS. As for MAS, I have to check it through abacus system. After I finish it I have to email it to the customer who asked for the quotation.

My other task was I have to fill in the E/O form so the payment can be recorded in the system.

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Today I was started my day at 8.30 a.m and finished it at 5 p.m

My first task for today was I have to prepare travel bag and fill the inventory voucher form after the customers make payment for Aceh trip. I also have to scan the itinerary for Vietnam trip and sent it to the customers.

After that, I have to call few resorts in Pangkor Island and asked them for their email because want to ask for quotation 2 days 1 night package for 25 persons.

Lastly, I have to do the quotation for warrant MAS and Air Asia for Pejabat Kesihatan Tangkak.

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Just like the other day, I'm started my day at 8.30 a.m and finished at 5 p.m

My tasked for today was I have to recheck E/O form that I filled yesterday because I made few mistake. After that, I need to fill up the costing form related with E/O form that I recheck before. It was a new thing that I learned to do today.

Besides that, I was asked to prepare for travel bag and inventory voucher for customers who will pay for the fee of Vietnam trip.

Furthermore, I was asked to check the payment details for one of Umrah Jemaah and informed it to staff in HQ.

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Today is my second day of my fifth week for my internship. Like the other day, I was started my day at 8.30 a.m and finished at 5 p.m.

At first, I got a called from staff at Utas HQ that asked me to inform staff in Muar about there were people who wants to join Aceh package.

And then, I need to recheck the Australia Visa that I have done yesterday to make sure that I did not make any mistake. After that, I have to called the customer who asked us to do the visa to get the visa and inform them about the payment.

I also have to clip the invoice and payment receipt for Vietnam package together and then need to stamp the invoice as prove that we received the payment from the customers. I also need to prepare the travel bag for the customers who complete their payment and need to fill up the inventory vaicher as prove that they already take the bag,

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As usual, I'm started my internship day at 8.30 a.m and finished at 5 p.m

My task for today was I have to book Australia visa for customers through Abacus system. At first I did not know how to do it but with guidance from Kak Shamila, I could finish it at the end. It is easy actually because I just need memorize few step only. But, I'm scared I will forget in the future, I printed out the example so it can be my guidance in the future.

Furthermore, I was asked to fill up the E/O form for booking ticket of the customer who wants to go to Kota Kinabalu, Sabah.

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OFF DAY

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Today I was started my day at 8.30 a.m and finished at 1 p.m.

My tasked for today is to call the bus company to make confirmation which bus and which driver who will pick up the participants of Acheh package.

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My tasked for today was, I have to photocopy few form and written paper and then need to clip it together.

And then, I also have to prepare few travel bags for the customers who make payment for Vietnam package. I also need to fill up the Inventory Voucher and asked the customers to sign it as prove that Utas Muar have given them the bags and they have received it from us.

I also have to fill up the payment receipt and give it to the customers so that they have proved that they have done the payment and we also have proved to record it in the system and can issued the invoice slip.

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Today is the second day in March and I continued my internship day like the other day.

My tasked for today is, I need to scan  the payment receipt from Utas to the company which we have make the booking with. I also have to fax it to that company to informed thay that we have make the payment. I also have to email them to make sure we have inform them twice.

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Just like every day, I was started my intern day at 8.30 a.m and finished at 5 p.m.

My task for today is to Que the ticket for a customer using abacus system. I still not used with the abacus system because I'm not using the system every day so, my work a bit slow. After I have que the ticket, I have to call a staff at Malacca branch Mr. Aziz to issued the ticket for the customers.

After, 2 hours, I checked back the status of the ticket either have issued or not. After the ticket has issued, I have to fill up the E/O form to give to financial department to proceed it.

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As usual, I'm started my internship day at 8.30 a.m and finished at 5 p.m.

Today, like usual, I filled the E/O form and payment instruction for shop rental. And then, I have to fax it to HQ to inform them to proceed the payment.

Moreover, I have to call Mayang Sari bus company to asked the information about which bus, whose the driver and the driver contact number who will pick up the participant that will travel to Acheh.

# data[].attributes.body
As I have mentioned every day, my internship day was started at 8.30 a.m and finished at 5 p.m

Today, I have to search the address and contact number for several hotels which will include in Europe package. Our travel agency have to find the good hotels with cheaper prices but still give the most satisfaction to the customers.

Moreover, I need to make a phone call to Berjaya Tioman Resort in order to inform them that we already make the payment for package 3 days 2 night we have booked for our customers. Unfortunately, they did not pick up the call and we take the other way which fax and email the evidence of the payment.

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OFF DAY

# data[].attributes.body
Today, I do not have many tasks to do.

I was asked to fax few documents to several places and need to call them to informed that we have to fax them documents and asked them to recheck it.