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Each month (or 3 months) we choose a different charity to support as a team. This could be funded by straight donations or activities that require a donation to participate in (like a free dress day or morning tea). This may help staff to feel good about themselves by supporting a worthy cause.

Or this could be implemented as a team building exercise by having 'volunteer days' where one Saturday a month small groups of people get together to volunteer somewhere.

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Coffee catch ups
Staff profile
Trial noise cancelling headphones
Sit/Stand desks Contact Centre
Breakout spaces

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Staff from all levels can share a project or initiative they would like to see implemented (perhaps approval from supervisor/team leader before lodging the project) that staff from different teams can sign up to be apart of - tapping into multiple skills and interests.

For example: staff member posts the project of updating the key dates to the online HiQ site, with a limit of 5 project members, and several staff members from different teams sign up and work on the project together, meeting together once a week and communicating online. Fostering communication, collaboration and utilising skills.

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1. Natural lighting
2. Different / more space
3. Panic room / panic buttons for staff
4. Isolation space for unhappy client
5. Staff private breakout space away from clients
6. Service Desk has too much light
7. Service Desk has no privacy for client
8. Workspace culture should be more relaxed
9. Cross-team catch ups, 'coffee with a random' - lucky draw
10. Service Desk dress code theme - formal, race day 80's
11. Install button on elevator to call correct elevator
12. Meeting on the lawn (monthly) away from desk
13. Walking meetings
14. Well-being fruit box - weekly
15. Lockable drawers / lockers for personal items
16. Get rid of hot desking - demotivating, desk configuration changes, no ability to personalise
17. Quiet space for staff to have a mental break from people, light, noise - particularly KG
18. More collaboration spaces / the ability to network with HiQ / non-HiQ
19. Indoor plants
20. Table tennis
21. Creative pursuits - artwork on display
22. Sharing hobbies
23. Closer alignment of staff

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1. Social activities
2. Shout Out Wall - woohoo, look @ you, digital, physical, peers and managers
3. Mentor - informal counseling, support, ability to vent, spontaneous, time out to do this. A trusted non-supervisory person.
4. Regular time to enjoy the day e.g. 80's hair, joke of the day, humanize the environment.
5. What is valued in our culture?
6. Staff profile site / coffee with a random staff member.
7. Creativity time - art day.
8. Day in the life - shadowing, individual strengths and knowledge.
9. Trust staff to do the job and give them the opportunity to succeed / fail.
10. Start all initiatives at team level and move upwards.
11. Create sense of ownership - staff volunteer to learn an area, then continue to the next area.
12. Compliment box for staff.

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1. Clearer processes around trouble shooting and logging incidents on IT system issues
2. Single tool to be used by all teams at QUT
3. Integration between systems
4. Single dashboard that combines data from a number of systems
5. Time tracker with estimated completion time for enquiries
6. Shadowing / short secondment to technology specific teams with ability to bring back ideas to own workplace
7. Use of Artificial Intelligence and ChatBots
8. Time away from Technology
9. Ability to look after wellbeing in technologically heavy environment (posture, eyes, rest)
10. Training - interactive ways to feed back staff and individual needs (anonymous)
11. Ease of use
12. Identification and knowledge sharing of individual outputs
13. Digital Wall - more common information

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A Shout Out Wall that celebrates staff achievements and successes, maybe in a space like Padlet, or in a physical space: http://middleschoolmob.blogspot.com.au/2016/02/shout-out-wall.html. So, if I have something positive to say about a colleague if they have been fantastic at their job, I can give them  a 'Shout Out' and celebrate their brilliance!

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As discussed at our last meeting, would be good to have staff participate in a 'If I was boss for the day I would...' and I would do this by....

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Staff could nominate to be part of staff mentoring scheme where a mentor (usually a more experienced person) can assist another (the mentee) in developing specific skills or knowledge that will enhance the person's professional and personal growth

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Advertise extra curricular activities HiQ staff can engage in. Staff can organise to bring other staff along to things that interest them (e.g. Bouldering [Rock Climbing]). Alternatively, staff could present these interests as a part of team meetings and inspire other staff to get active and enjoy new experiences.

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The idea would involve developing an internal HiQ Staff Profile website, where staff images, roles, interests and achievements would appear. This would aide in reward and recognition and in getting to know your fellow staff members, as we don't always have the time to attend meetings or functions as a larger group. Additionally, management or other staff members could leave endorsements, which could be used for reward and recognition as stated above and for buffing up resumes/linkedin.

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Staff achievements featured in HiQ newsletter (Professional, Academic and Personal

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Staff achievements featured in HiQ newsletter (Professional, Academic and Personal

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Bring in a financial advisor to present to staff, and meet with them 1:1

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Bring in a financial advisor to present to staff, and meet with them 1:1

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Make CC area look more homely e.g. book shelf / plants / pics of team

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Make CC area look more homely e.g. book shelf / plants / pics of team

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Shadow HIQ or non TILS peers for a day: similar to the coffee meet but more in depth 

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Shadow HIQ or non TILS peers for a day: similar to the coffee meet but more in depth 

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Offer coffee vouchers for staff to inspire coffee meets with members of other HiQ teams that you don't know and non HiQ teams teams e.g. SBS, SSG, library, faculty support

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Offer coffee vouchers for staff to inspire coffee meets with members of other HiQ teams that you don't know and non HiQ teams teams e.g. SBS, SSG, library, faculty support

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A great idea came through today at our feedback session from the recent Contact Centre Series. Cameron from the CC said that when staff gave feedback or had an improvement idea, it would be great to be paired with a senior staff member who could help champion the idea or talk through it with the staff member

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Staff Profile Site - User Pictures Example

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Staff Profile Site - User Pictures Example