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Effective communication is the verbal or non-verbal means used to convey messages between people (Dithole, Thupayagale-Tshweneagae, Akpor, & Moleki, 2017).

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Note: Safety huddle to plan day and delegate appropriate tasks. Nurse Sylvia uses motivating language with staff and asks if everyone is clear with plans for the day.

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A video showing poor patient outcome and satisfaction due to a lack of communication among staff.

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Effective communication and delegation in Nursing

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The use of motivating language to improve work engagement among the staff. By complimenting staff and continuing to follow their mental health, management can encourage a positive effect on the staff (Kunie, Kawakami, Shimazu, Yonekura, & Miyamoto, 2017).

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SBAR could be implemeted to allow for more effective communication among providers and promote quality improvement (Martin & Ciurzynski, 2015)

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Poor communication leads to poor leadership. Nursing leadership needs to be applied together in order for the best outcomes for staff and patients.

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(Pollard & Wild, 2014)

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Dithole, K. S., Thupayagale-Tshweneagae, G., Akpor, O. A., & Moleki, M. M. (2017). Communication skills intervention: Promoting effective communication between nurses and mechanically ventilated patients. BMC Nursing, 161-6. doi:10.1186/s12912-017-0268-5

Kunie, K., Kawakami, N., Shimazu, A., Yonekura, Y., & Miyamoto, Y. (2017). The relationship between work engagement and psychological distress of hospital nurses and the perceived communication behaviors of their nurse managers: A cross-sectional survey. International Journal of Nursing Studies, 71115-124. doi:10.1016/j.ijnurstu.2017.03.011

Martin, H. A., & Ciurzynski, S. M. (2015). Practice improvement: Situation, background, assessment, and recommendation–guided huddles improve communication and teamwork in the emergency department. Journal of Emergency Nursing, 41484-488. doi:10.1016/j.jen.2015.05.017

Pollard, C. L., & Wild, C. (2014). Nursing leadership competencies: Low-fidelity simulation as a teaching strategy. Nurse Education in Practice, 14620-626. doi:10.1016/j.nepr.2014.06.006