# data[].attributes.body
Successfully, learn how to communicated with customer, remembered the price of ticket, extreme park game, and cabana. Also good at managing the task given by the leaders.

# data[].attributes.body
I have learn a lot of things in Sunway Lagoon. As for the first week I was doing my task at the Main Entrance and I was not explore too much about Sunway Lagoon. Glad that my second week, the leaders gave the task at Surf Beach Entrance and I learn a lot. I was also leaen how to make waffle and sweet corn. I was succesfully remembered the path of Sunway Lagoon.

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8.30 am

Fingerprints for attendance

9.00 am

Fill in the attendance and declaration form

Stand by at the Surf Beach Entrance

Setup at the Surf Beach

9.30 am

As for the first day of Ramadhan, the guest are less than on Saturday

There are more to foreigners, Chinese and Indian guest who had come

I was in charge at the banding ticket and MySejahtera scanning

9.45 am

Guest has start to check their bag and start to queue

10.00 am

Guest has start entering the Sunway Lagoon

There is no issue with the guest

As for Ramadhan, Surf Beach Entrance was under renovations and upgrading for one months. So today was the last day we open the Surf Beach Entrance

1.30 pm

Break time

2.30 pm

Im going to hydration zone. I was take an order from guest and told the fnb collague to make it

I was helping them by washing the tupperware, mopping, and so on

It is also the last day I was doing my task at the hydration zone

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints and having the last breakfast before Ramadhan

9.00 am

Fill in the attendance form and declaration form

Stand by at the Surf Beach Entrance

Setup at the Surf Beach Entrance

9.30 am

Guest had start coming and they start to scan MySejahtera

Some of guest has start bought the ticket and some have bought the ticket through online

I was incharge at the MySejahtera scanning and temperature check

9.45 am

Guest start to check their bag and queue before entering the Sunway Lagoon

Today is the last day for Malay customer to came ti Sunway Lagoon before Ramadhan

And there is a lot of Malay guest who coming to Sunway Lagoon

10.00 am

Customer start entering the Sunway Lagoon

Today, the guest is a lot then we expected eventhough it is on weekdays

1.00 pm

Break time

2.00 pm

Continue to check either the guest have scan the MySejahtera or not

Helping my collaegue check the guest bag

2.30 pm

I was giving the task to go to the hydration zone

But this time, as an intern without Typhord injection, I can't make a waffle or a sweet corn

As for this issue, I just take an order from guest and helped the collaegue to wash the things

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance and having breakfast

9.00 am

Fill in the attendance form and declaration form

Stand by at the Surf Beach Entrance

Setup at the Surf beach entrance

9.45 am

Get ready to welcoming our beloved guest

Make sure the guest is already scan the MySejahtera

Guest start to check their bag

10.00 am

I was in charge in scanning walk in for today

There is a lot of customer come to Sunway Lagoon eventhough it is was in the weekdays, but we don't have any issue

12.30 pm

Break time

1.30 pm

Continue at walk in scanning

Helped my colleague at bag check area

At this time, there is a lot guest with annual passport

There is also no issue with it

3.00 pm

After settle the task at the Surf Beach Entrance , I was doing my task at the hydration zone

I learn how to make a waffle and sweet corn

Besides, I was also learn how to take an order from guest

4.30 pm

Im going back at the Surf Beacg Entrance and helped what I must help

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints and having breakfast

9.00 am

Fill in attendance and declaration form

Set up at the Surf Beach Entrance

Set up the scanner and the wrist band

9.30 am

Stand by at the scanning walk in area.

I was in charged at scanning walk in area

There is also no issue with the wrist band or the guest

10.00 am

The guest have started to come in

There is a lot of guest today before Ramadhan

12.30 pm

Break time

1.30 pm

Helped my friends at bag check area and banding area

As usual , at this time, there is a lot customer who using the annual passport

I helped my colleague to banding the ticket from annual passport

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints and having breakfast

9.00 am

Fill in attendance form and declaration form

Stand by at the Surf Beach entrance

9.30 am

Set up the scanner, and the wrist band

Sanitize the bag check table and the scanning area

10.00 am

Stand by at the walk in and b2c scanning area as I was in charged on scanning walk in and b2c area

There is no issue on the weekdays, everything going smooth as usual

12.30 pm

Break time

2.30 pm

Continue scanning walk in and b2c area

In the afternoon, there was no customer walk in and online, so I helped Glorieta in charged at the annual passport scanning because there are a lot of guest who used annual passport in evening.

After scanning, i was helped at the bag checked area

5.00 pm

Staff ended their work

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5.45 am

Registering before entering the bus

Alisa and Michelle was the same bus with me which is Bus 4 (A1)

6.40 am

The bus flagged off to reach the destination

9.40 am

We are arrived at RnR Tapah and take a 15 minutes of break

10.30 am

We are arrived at Sunway Lost World of Tambun City at Ipoh, Perak.

Lost World of Tambun staff was really friendly and welcoming us with warm hearted and smile on their faces.

Before we entered the theme park, we need to register at the registration station

As we registered, they gave us choice either we choose a toys or a mug, and i was chose a toys, same goes to Lisa and Michelle.

11.30 am

Opening ceremony by LWoTC staff

Fire show by the staff at the surf Beach area and breakfast

12.00 pm

Some of us took a walk with Miss Lenny.

There are so many cute animals that can be found in Tambun

The first animals we visits was a bird. There are so many species of birds such as parrots, ostrich, emu and many more. And there are so tame and not afraid of us.

i was trying feed the bird, and the bird sit on my hands and eat their foods

After that, we go to saw a giraffe and a camel. We also got to fed them

There is also a sections calls Catopia. Catopia is a section where we can see a lot of cute cats. We also got the chances to pet them. But make sure, you are not dry before entering the Catopia. There are Maine, Coccoon, Begal, and so on.

2.30 pm

Take a swim in the surf beach

riding a roller coaster, entering the haunted house, ride a swing, and take a look around of tiger

4.00 pm

We continue swimming in the surf beach

After getting tired, we change a clothes and get ready for closing ceremony

After closing ceremony, we head back home at around 6.30 pm

6.30 pm

Head back from Tambun to Sunway Lagoon

8.30 pm

We safely arrived at Sunway lagoon

# data[].attributes.body
8.30 am

Fingerprint and having breakfast with friends

9.00 am

Fill in the declaration letter and attendance.

Housekeeping. We sweep in front of the scanning area. We also sanitize at the bag checking area, and at the scanning area. We should always aware with the Covid19 virus, so that we always sanitize the place to prevent spread of Covid19 virus.

9.45 am

Ready to welcome the guests.

Today, I was in charged for banding and MySejahtera check. We need to banding the wristband on customer hand. Before banding, we always need to put a smile on face and greet them "happy morning sir/madam. Welcome to Sunway Lagoon. Let me assist you on banding." It is very important to asked the guest first before you banding their wristband.

Besides, I was helped by my colleagues Michelle Hoo due to lot of guest asked for banding their ticket. Michelle also helped me to check the MySejahtera from guest.

1.30 pm

Break time

2.30 pm

Continue to banding and check the MySejahtera from customer.

At this time, there is less people who buy the ticket at the counter because at this time, most of our guest are using annual passport. So they can entered theme park anytime they want.

3.30 pm

Help the leaders to do a task in the office

We are rolling Sunway Lagoon stickers for wristband so that we easy to banding the wristband next time

4.00 pm

Guide the guest to exit the theme park

5.00 pm

Staff ended their work

# data[].attributes.body
8.00 am

Fingerprints and having breakfast

8.30 am

Fill in attendance and declaration

9.00 am

Housekeeping and cleaning and sanitize at the bag checking area, scanning area, and counter area

9.45 am

Stand by at the walk in scanning area as for my task for the day.

Customer start to line up

10.00 am

Customer start to come in

There is no issue with the walk in scanning area but have an issue at the annual passport scanning area and online scanning area

As for weekend, the are a lot of people come to Sunway Lagoon and got an issue such as ticket stuck and so on

12.30 pm

Break time

1.30 pm

Continue with walk in scanning area

Doing hygine task such as sanitize at the bench, scanning area, counter area, the duck statue, bag checking area

3.30 pm

Helping at the annual passport and online scanning area

Helping at the bag checking area

5.00 pm

Staff ended their work

# data[].attributes.body
8.00 am

Fingerprint for attendance and having breakfast

8.30 am

Fill in attendance and declaration

9.00 am

Housekeeping, cleaning and sanitize at bag checking area, scanning area, and counter area.

9.30 am

I was in charge at bag checking and stand by ay the bag checking

9.45 am

Customer come in and we start to check their bag

There are several issue with the customer such as customer brings outside food and outside drink

11.30 am

Break time

12.30 am

Continue with bag checking

3.00 am

Helping ay scanning area

When its start evening, there is a lot of customer with annual passport

There are an issue at annual passport scanning such as the fingerprint cannot detect and the ticket won't come out

5.00 pm

Staff ended their work

# data[].attributes.body
8.00 am

Thumbprint for attendance and having breakfast

9.00 am

Housekeeping as usual and always ensure  that the bag checking and scanning area always in cleans and safe condition

Get ready to greet customers at the scanning area

10.00 am

There are 3 types of scanning which is walk in scanning, b2c scanning and annual passport scanning. As for me today , I was in charge for b2c scanning which means scan for online ticket that customer buy from Sunway Lagoon official website.

Besides, I also help at the area of bag checking

12.30 pm

Break time

1.30 pm

Continue with b2c scanning and also help at area bag checking

During the scanning,  there are several issues such as customer doesnt know how to redeem a ticket if they buy a ticket from agent. So they went through at the scanning b2c without redeem their ticket

There are also having an issue at annual passport scanning such as annual passporr cannot detect by the thumbprint.

3.30 pm

Help at the area of bag checking

There is also have an issue from bag checking which is customers who doesnt know the new rules, they brought their outside food and outside drinks inside their bag

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Thumbprint for attendance

9.00 am

Housekeeping, fill in declaration, sanitize and make sure the bag checking and banding area was clean.

9.30 am

Get ready to serve and greet beloved customer.

For the fourth day, I was in charge the bag checking area.

Always ask politely to the customer either they brought outside food or not. Ask them permission to check their bag.

11.30 am

Sir Zaki brought us around Sunway Lagoon.

We are allowed to saw a performance at Wildlife and the title of the performance was Princess Rauna.

After saw the performances Sir Zaki asked for the answer for the long of the bridge, how much the ticket price for camp out, and world first at Sunway Lagoon.

After that, we are allowed to saw the cabana which is RM200 for the standard, RM250 for deluxe, RM300 for family and RM400 for VVIP.

After that, there are also extreme park area which is Go Kart RM35, RM98 for Bungee Jumping, RM41 for G force.

All theme park are free except extreme park.

12.40 pm

We go for lunch and rest

1.40 pm

We go back to our area and do our task

3.30 pm

2 of us, Taatchini and I need to help arranged the receipt followed by day and months

4.30 pm

We do our task

5.oo pm

Staff ended their work

# data[].attributes.body
8.30 am

Thumbprint for attendance

9.00 am

Housekeeping such as sweep and sanitize all place. It's important to do housekeeping and always make sure area bag checking and banding in a clean condition.

After all done with the housekeeping, we are ready to serve and greet our beloved customer.

9.30 am

I was in charged for bag checking. After they wear their wrist band and scan the MySejahtera, I need to greet them with " Happy morning, may I check your bag ". Sunway Lagoon does not allowed people to bring the food from outside so it was my task to check their bag but do it politely.

After the bag checking, I must sanitize the table for the safety for customer and to prevent spread of the virus Covid19.

11.30 am

We got to rest

12.30 pm

We continue the work and the task

5.00 pm

Ended work hour at 5.00 pm

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OFF DAY

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8.30 am

First day of internship, all internship student from UMK has arrived at Sunway Lagoon Laundry and had to do a Covid19 test to prevent any spreading of the virus.

After done with the test, we had a breakfast at SDG Cafe and Miss Natasha start briefing the task, and the rules in Sunway Lagoon. We also got to know with the people from Human Resource Management of Sunway Lagoon Sdn. Bhd.

9.30 am

After briefing, Miss Natasha brought us to Green House where the Human Resources office located. Miss Natasha gave us the uniform and we had to do the fingerprints to recorded the attendant. After that, we are divided according to the respective departments.

Get to know session with the supervisor, the leaders, and the seniors such as Miss Hazlenny, Sir Zaki, Sir Asrul, Sir Raja, and Sir Naweendran.

11.30 am

I was introduced to the guest service and ticketing department especially about the ticket price which is with MyKad, the ticket price for the adult is RM150 and for the child and senior citizen is RM125. Without MyKad for the adult is RM213 and for the child and senior citizen is RM178.

Besides, I was also introduced about rules and regulations where outside food and drinks can't be allowed to brought in Sunway Lagoon theme park, safety, attractions, and many more at Sunway Lagoon.

Other than that, we also introduced the task from guest services and ticketing such as the customer should scan their MySejahtera before entering the theme park, the customer also have to check their bag before entering the park. And last but not least after all the procedure, the customer can scan their wrist band to enter the theme park. There are 3 types of scanning which is annual passport scanning where the customer can entered theme park anytime because of one year validity. The price of the passport is RM300 and valid for one year. The second type of scanning is B2C scanning which means online scanning. This is for customer who bought their ticket through Sunway Lagoon website or agent website. And lastly is walk in scanning, where the customer bought their ticket at the counter on the same day they come to the Sunway Lagoon theme park.

3.00 pm

Giving a task to rolling the sticker for wrist band while to take note on what supervisor briefing for guest service and ticketing task.

5.00 pm

Staff ended their work

# data[].attributes.body
Sunway Lagoon is located in the large Sunway City development and is divided into six different adventure zones: the Water Park, Amusement Park, Wildlife Park, Extreme Park, Scream Park, and Nickelodeon Lost Lagoon. Admission tickets grant access to all of these areas, including most of the rides, activities, and attractions. A few experiences including the Bungy Jump, G-Force X, and Go Karting require an additional ticket.

The park began operations on 1992 and was officiated by fourth prime minister, Tun Dr. Mahathir bin Mohamad on 29 April 1993. Since it's opening, the theme park has added Malaysia's first surf simulator, the FlowRider in 2010, Malaysia first 5D waterplexx in 2012, and a very large water ride, Vuvuzela in 2013.

Sunway Lagoon also has hosted some international lifestyle, music, and sporting events including MTV World Stage (2009 - 2015) and Quiksilver Revolution Tour (2006 and 2008). Other concerts hosted are bigbang, Pitbull, and many more.

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8.30 am

Fingerprints for attendance

9.00 am

Fill in the attendance and declaration form

As for the Surf Beach Entrance was closed for a months, Sir Raja had briefing to me and my collague, Tarini to incharge escort customer to the Main Entrance

I was incharge guard at the Landing 3, which is there is a parking lot but had a way to the Main Entrance. As for Tarini, she was incharge guard at the iKiosk

Ikiosk was located at the hotel, so customer can go to the Sunway Lagoon through hotel and came out from Sunway Pyramid to Sunway Lagoon

10.00 am

I was stand by at the landing 3

Sir Zaki informed me that I need to escort Sunway Lagoon contractor to gave they past

There was only 3 guest who had come through the parking, so I showed them the way through parking

1.15 pm

Break time and swap with my collague, Syawal to take the replacement for me

2.15 pm

Guard at the landing 3 and ask Syawal to take a break and back to do his task

At this time, there is only a few customer who had come through parking, and as usual I showed them the way to the Main Entrance from the parking

4.30 pm

There is a Sunway Guest whi come to the Sunway Lagoon guide by Sir Zaki

I was followed them at the back

5.00 pm

Staff ended their task

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OFF DAY

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REPLACEMENT OFF DAY

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10.45 am

Fingerprints for attendance

Fill in declaration form and attendance form

11.00 am

Standby at the security guard

Today Glorieta and I was incharged for security guard departments

Giving the passes to the people according their purposes

There are 5 types of passes which is contractor, event crew, supplier, interview, and visitor

When doing task at the security guard, we needs to greeting with our collague

12.30 pm

Break time and have a rest at surau

1.30 pm

Continue duty at the security guard department

Learn how to count the staff free meal coupon with Miss Syuhana

Miss Sandra taught us how to display the key and how and when to using the chop

3.30 pm

Giving contractor pass to the technical people

5.00 pm

Some of the collague are back from the work

The contractor/visitor/event crew/supplier will also want to take back their IC and gave back the pass to the security

Sanitize the security guard desk

7.00 pm

Staff ended their work

# data[].attributes.body
10.45 am

Fingerprints for attendance

Fill in declaration form and attendance form

11.00 am

As usual this morning I greets "Hello, morning" to the collague

I was sanitize the security guard desk to keep it clean and hygiene.

Glorita and I start giving the passes according their perspective

12.30 pm

Break time at surau

1.30 pm

Continue the task at the security guard departments

Polis Bantuan who incharge at the main entrance security guard today was Miss Sandra

3.30 pm

Before allowing visitor to enter the theme park, with the help of Miss Sandra (Polis Bantuan), I have to make sure to always asked what are their purposes, permit to work to avoif any unwanted incident

5.00 pm

During this time, as usual this is the time where the worker ended their work. So certain the visitor/contractor also have ended their work

7.00 pm

Staff ended their work

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10.45 am

Fingerprints for attendance

11.00 am

Standby at the security department

Glorieta was my partner today

There are 5 types of passes which is visitor pass, contractor pass, supplier pass, event crew pass, and interview pass.

If the person want to meet someone or want to sightseeing, we should gave them visitor passes. If they came want to work we should gave them contractor pass. If they brought some stoke or supplies we should gave them supplier pass. As for the tenants and crew who didnt do a fingerprints, we gave them event crew pass, and last but not least interview passes is for the one who came for interview with human resources department .

12.30 pm

Break time

1.30 pm

Continue work at security department

Gave Miss Sandra (Polis Bantuan) declaration form to sign

Learned when to use the gate pass and what to do when some ask for it

Basically, when someone ask for the gate pass, we need to told them to fill in their name and department on gate pass log book

5.00 pm

Some of the workers ended their work at this time, so this is the time I will get busy to pass them their IC/drive license since they should gave their IC/drive license and we gave their pass

7.00 pm

Some staff including me ended their work

# data[].attributes.body
10.45 am

Fingerprints for attendance

11.00 am

Standby at the security guard department

Gave the workers pass according their department such as contractor, visitor, interview, supplier, or event crew

12.30 pm

Break time

1.30 pm

Continue the task at the security

Learn how to gave the workers the gate pass. And learn which book need to fill in after gave the gate pass

Memorized the key numbers so that when the workers ask, we need to memorized the number of the keys

4.00 pm

Some of the workers who come to work at 8.00 am ended their work at this time

They gave back the pass and we gave back their IC or drive license

7.00 pm

Staff who came to the work at 11.00 am ended their work.

# data[].attributes.body
10.45 am

Fingerprints for attendance

11.00 am

Standby at the security guard department

Greet the workers and gave some workers the pass

Take note on who take the gate pass. Record them on the gate pass logbook

12.30 pm

Break time

1.30 pm

Continue the task at the security guard

Learn how to make a call at the security department

3.30 pm

Treasury department called us for help

We help the treasury department dispose old voucher

4.30 pm

Continue the task at the security department

Learned how to count the staff coupon

7.00 pm

Staff ended their work

# data[].attributes.body
Summary of this week is I learned something new at the security department which is memorized the key numbers, gave the pass, procedure on how to gave the gate pass and so on. It was a good thing to learn and I have make some new friends with the workers other departments since we need to greet them when they came to the work. It was amazing experienced and I have learned a lot at the security department.

# data[].attributes.body
Off day

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10.45 am

Fingerprints for attendance

11.00 am

Standby at the security department

We do the same thing, we greet all workers and gave them the pass

We take note and write a record on who take th gate pass on gate pass logbook

12.30 pm

Break time

1.30 pm

Continue doing task at the security department

Since Im doing my task at the security department, I memorize the name of executive director which is Mr. Calvin Ho, assistant general Manager, Mr. M.Magendaran and Mr. Ramesh Singaran, senior director, Mr. Suresh V. Kumaran, and last but not least Easther Loo as assistant manager

It is important to remember the managers name

5.00 pm

Some workers ended their work

Gave the workers who ended their work at 5.00 pm the IC/driver license

7.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

9.00 am

Fill in declaration and attendance form

Doing housekeeping and always keep sanitize at the bag check area, scanning area, and ticketing area

It is very important to always keep the place clean to prevent the covid19 virus

10.00 am

Guest has start coming, as for today I in charged on scanning passport

There was a lot guest from foreigner using annual passport

There is no issue at the annual passport scanning

12.30 pm

Break time

1.30 pm

Continue the task at the scanning annual passport

At this time, there is a lot of guest using annual passport to enter the themepark

3.30 pm

Helping my collagues at the bag check area with the help from Mrs. Lenny

There is also no issue at the bag check area

5.00 pm

Staff ended their work

# data[].attributes.body
MC

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MC

# data[].attributes.body
8.30 am

Fingerprints for attendance

8.45 am

Fill in declaration and attendance form

Get the iKiosk key at the security and get the SBE walkie talkie

Today I was in charge at the landing 1 where I need to assist guest who came to the Surf Beach Entrance to go to the Main Entrance

10.00 am

Guest has started to coming and I need ti assist them the way to the Main Entrance

Some guest will ask how to get to the main entrance and I need to show them halfway or I need to show them the direction to go to the main entrance

Some guest will get mad because they thought it was too far, but as the customer care I need to convince them.

1.00 pm

Break time

2.00 pm

Continue the task to assist the guest

Show then the direction and take them to the halfway if they really don't know the way

Tell them why Surf Beach Entrance is closed

Basically, Surf Beach Entrance was closed due to upgrading and renovations at that area

4.40 pm

Closed the iKiosk and go to the office

5.00 pm

Staff ended their work

# data[].attributes.body
Basically, during Ramadhan Sunway Lagoon maintenance take the opportunity to upgrade Surf Beach area. I have a lot of things that I've learned. I've learned to open the iKiosk by myself, sitting there and assist guest to the Main Entrance of Sunway Lagoon since Surf Beach Entrance is close due to upgrading work. To be honest, there are so many guest who always complains why the Surf Beach Entrance had to close, but as a customer care, i really need to explain to them politely.

# data[].attributes.body
8.30 am

Fingerprints for attendance

9.00 am

Fill in the attendance form and declaration form

Start cleaning, and make sure all the surface area has sanitize and always in hygiene

Sweeping the floor, sanitize the turnstile, sanitize the counter desk, clean the bag checking area

Make sure the toilets are open and the aircond in toilet has open

9.45 am

Some of guest are coming and our colleague has start the bag checking

Some of our colleague has assist the guest how to banding their wristband and some of them assist customer either they are bought the ticket online, has to redeem, or wanted ti buy walk in ticket

10.00 am

Guest can start entering the park

As for my task today was scanning annual passport, but as usual I was helping at the walk in and online scanning since annual passport user are not too many in the morning

10.45 am

I was called by our team Leader Sir Naween to help at the treasury department

I am with one of my colleague need to help the treasury department to dispose all the old voucher from 2011 until 2015

12.30 pm

Break time

1.30 pm

Continue to our task which is we need to dispose all the old voucher

After dispose we need to keep it clean in the treasure department

3.30 pm

Continue actual task at the Main Entrance which is scanning annual passport

5.00 pm

Staff ended their work

# data[].attributes.body
OFF DAY

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8.00 am

Fingerprint for attendance and having breakfast

8.30 am

Fill in attendance and declaration

9.00 am

Housekeeping, cleaning and sanitize at bag checking area, scanning area, and counter area.

9.30 am

I was in charge at bag checking and stand by ay the bag checking

9.45 am

Customer come in and we start to check their bag

There are several issue with the customer such as customer brings outside food and outside drink

11.30 am

Break time

12.30 am

Continue with bag checking

3.00 am

Helping ay scanning area

When its start evening, there is a lot of customer with annual passport

There are an issue at annual passport scanning such as the fingerprint cannot detect and the ticket won't come out

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

9.00 am

Fill in the attendance and declaration form

Stand by at the Surf Beach Entrance

Setup at the Surf Beach

9.30 am

As for the first day of Ramadhan, the guest are less than on Saturday

There are more to foreigners, Chinese and Indian guest who had come

I was in charge at the banding ticket and MySejahtera scanning

9.45 am

Guest has start to check their bag and start to queue

10.00 am

Guest has start entering the Sunway Lagoon

There is no issue with the guest

As for Ramadhan, Surf Beach Entrance was under renovations and upgrading for one months. So today was the last day we open the Surf Beach Entrance

1.30 pm

Break time

2.30 pm

Im going to hydration zone. I was take an order from guest and told the fnb collague to make it

I was helping them by washing the tupperware, mopping, and so on

It is also the last day I was doing my task at the hydration zone

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Thumbprint for attendance

9.00 am

Housekeeping such as sweep and sanitize all place. It's important to do housekeeping and always make sure area bag checking and banding in a clean condition.

After all done with the housekeeping, we are ready to serve and greet our beloved customer.

9.30 am

I was in charged for bag checking. After they wear their wrist band and scan the MySejahtera, I need to greet them with " Happy morning, may I check your bag ". Sunway Lagoon does not allowed people to bring the food from outside so it was my task to check their bag but do it politely.

After the bag checking, I must sanitize the table for the safety for customer and to prevent spread of the virus Covid19.

11.30 am

We got to rest

12.30 pm

We continue the work and the task

5.00 pm

Ended work hour at 5.00 pm

# data[].attributes.body
8.30 am

Fingerprint and having breakfast with friends

9.00 am

Fill in the declaration letter and attendance.

Housekeeping. We sweep in front of the scanning area. We also sanitize at the bag checking area, and at the scanning area. We should always aware with the Covid19 virus, so that we always sanitize the place to prevent spread of Covid19 virus.

9.45 am

Ready to welcome the guests.

Today, I was in charged for banding and MySejahtera check. We need to banding the wristband on customer hand. Before banding, we always need to put a smile on face and greet them "happy morning sir/madam. Welcome to Sunway Lagoon. Let me assist you on banding." It is very important to asked the guest first before you banding their wristband.

Besides, I was helped by my colleagues Michelle Hoo due to lot of guest asked for banding their ticket. Michelle also helped me to check the MySejahtera from guest.

1.30 pm

Break time

2.30 pm

Continue to banding and check the MySejahtera from customer.

At this time, there is less people who buy the ticket at the counter because at this time, most of our guest are using annual passport. So they can entered theme park anytime they want.

3.30 pm

Help the leaders to do a task in the office

We are rolling Sunway Lagoon stickers for wristband so that we easy to banding the wristband next time

4.00 pm

Guide the guest to exit the theme park

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprint and having breakfast with friends

9.00 am

Fill in the declaration letter and attendance.

Housekeeping. We sweep in front of the scanning area. We also sanitize at the bag checking area, and at the scanning area. We should always aware with the Covid19 virus, so that we always sanitize the place to prevent spread of Covid19 virus.

9.45 am

Ready to welcome the guests.

Today, I was in charged for banding and MySejahtera check. We need to banding the wristband on customer hand. Before banding, we always need to put a smile on face and greet them "happy morning sir/madam. Welcome to Sunway Lagoon. Let me assist you on banding." It is very important to asked the guest first before you banding their wristband.

Besides, I was helped by my colleagues Michelle Hoo due to lot of guest asked for banding their ticket. Michelle also helped me to check the MySejahtera from guest.

1.30 pm

Break time

2.30 pm

Continue to banding and check the MySejahtera from customer.

At this time, there is less people who buy the ticket at the counter because at this time, most of our guest are using annual passport. So they can entered theme park anytime they want.

3.30 pm

Redeploy to wildlife park

Taking care of the bird

4.00 pm

Selling the animal feeds kit

5.00 pm

Staff ended their work

# data[].attributes.body
Im enjoying working at the wildlife park. There is no stress at all. And the customer also really sporting when its come to the bird. I really enjoy selling the animal feed kit. Today was a lot of people but there is no issue pop up and everything went well

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill in the attendance and declaration form

Start sanitizing all places

Sweeping and make sure all places are clean

Standby at the scanning walk in machine

10.00 am

Guest starting to enter the Sunway Lagoon

There is no issue at the scanning walk in station

Greet the guest with smiles

11.30 am

Helping at the treasury

Dispose all the old voucher

Arranged the file

12.30 pm

Break time

1.30 pm

Continue the task at scanning walk in station

Help the colleague at the bag check station

At this hour, the guest are not crowded as a morning

2.30 pm

Redeployed to wildlife

Helping the ranger selling the animal feed kit

Taking care of the animals

Monitoring the guest

5.00 pm

Staff ended their work

# data[].attributes.body
OFF DAY

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill in the declaration form and attendance form

Standby going down to Zulu Walk

Make a sanitizing at the Zulu Walk locker

Sanitize the locker

10.00 am

Customer started to enter the Sunway Lagoon

Guide the customer on how to open the locker

Help the customer who was the locker were stuck

11.30 am

Break time

12.30 pm

Continue the task at Zulu Walk locker

Help the customer to open the locker

Mopping the floor at the Zulu Walk locker

3.30 pm

Chit chat session with Human Resources departments

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill in the attendance form and declaration form

Start cleaning, and make sure all the surface area has sanitize and always in hygiene

Sweeping the floor, sanitize the turnstile, sanitize the counter desk, clean the bag checking area

Make sure the toilets are open and the aircond in toilet has open

9.45 am

Some of guest are coming and our colleague has start the bag checking

Some of our colleague has assist the guest how to banding their wristband and some of them assist customer either they are bought the ticket online, has to redeem, or wanted ti buy walk in ticket

10.00 am

Guest can start entering the park

As for my task today was scanning annual passport, but as usual I was helping at the walk in and online scanning since annual passport user are not too many in the morning

11.30 am

Break time

12.30 am

Continue the task at scanning passport area

Sometimes I'll help my friends and walk in scanning area and online scanning area

2.00 pm

Redeployed to receptionist

Answer all the calls from customer

Give advice to customer

Making the transfer call

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill in the declaration form and attendance form

Make sure the main entrance are all cleaned

Make sure all the surface are are all sanitize

9.45 am

Make sure all are ready

Guest are ready at the bag checking

As for me, I was given the task at the scanning walk in area, so I need to standby there

10.00 am

Guest starting to entered the Sunway lagoon

There is no issue at the walk in scanning area

As usual I'll help at the annual passport scanning and online scanning

12.30 pm

Break time

1.30 pm

Continue my task at the walk in scanning area

2.00 pm

Redeployed to reception

Answer calls from customer

Talk to them nicely and politely

Tell them what they ask

5.00 pm

Staff ended their work

# data[].attributes.body
8.00 am

Fingerprint for attendance and having breakfast

8.30 am

Fill in attendance and declaration

9.00 am

Housekeeping, cleaning and sanitize at bag checking area, scanning area, and counter area.

9.30 am

I was in charge at bag checking and stand by ay the bag checking

9.45 am

Customer come in and we start to check their bag

There are several issue with the customer such as customer brings outside food and outside drink

11.30 am

Break time

12.30 pm

Continue with bag checking

Some of my friends help me with the bag checking

2.00 pm

Redeployed to receptionist

Answer the calls from guest

Tell them the price, operations time and so on

5.00 pm

Staff ended their work

# data[].attributes.body
8.00 am

Fingerprint for attendance and having breakfast

8.30 am

Fill in attendance and declaration

9.00 am

Housekeeping, cleaning and sanitize at bag checking area, scanning area, and counter area.

9.30 am

I was in charge at bag checking and stand by ay the bag checking

9.45 am

Customer come in and we start to check their bag

There are several issue with the customer such as customer brings outside food and outside drink

11.30 am

Break time

12.30 pm

Continue with bag checking

Some of my friends help me with the bag checking

2.00 pm

Redeployed to receptionist

Answer the calls from guest

Tell them the price, operations time and so on

5.00 pm

Staff ended their work

# data[].attributes.body
Summary of this week I learned a lot at the receptionist. Some of guest will call ask me the operations time of Sunway Lagoon, and some may ask what can bring and what cannot bring. As a customer service I talk to them politely and tell them what they ask. It was an amazing experienced and I have learned a lot at the receptionist

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill in declaration form and attendance form

Clean the surface area at the main entrance

Sweeping at the main entrance

Clear the locker food

9.45 am

Standby at the b2c scanning area

Guest started to que up

10.00 am

Guest start to entered the Sunway Lagoon

There is no problem at the b2c scanning

My friends help me banding while I scan the barcode

12.30 pm

Break time

1.30 pm

Continue the task

Helping my friends at the scanning area and bag checking

2.30 pm

Redeployed to wildlife

selling animal feed kit and bird seed

monitoring the guest

6.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

9.00 am

Fill in the attendance form and declaration form

Start cleaning, and make sure all the surface area has sanitize and always in hygiene

Sweeping the floor, sanitize the turnstile, sanitize the counter desk, clean the bag checking area

Make sure the toilets are open and the aircond in toilet has open

9.45 am

Some of guest are coming and our colleague has start the bag checking

Some of our colleague has assist the guest how to banding their wristband and some of them assist customer either they are bought the ticket online, has to redeem, or wanted ti buy walk in ticket

10.00 am

Guest can start entering the park

As for my task today was scanning annual passport, but as usual I was helping at the walk in and online scanning since annual passport user are not too many in the morning

12.30 pm

Break time

1.30 pm

Continue my task at scanning passport station

At this hour annual passport user came to Sunway Lagoon quite a lot

3.30 pm

Redeployed to IPC Main Entrance

Announce about membership promotion

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints and having breakfast

9.00 am

Fill in attendance and declaration form

Set up at the Surf Beach Entrance

Set up the scanner and the wrist band

9.30 am

Stand by at the scanning walk in area.

I was in charged at scanning walk in area

There is also no issue with the wrist band or the guest

10.00 am

The guest have started to come in

There is a lot of guest today before Ramadhan

12.30 pm

Break time

1.30 pm

Helped my friends at bag check area and banding area

As usual , at this time, there is a lot customer who using the annual passport

I helped my colleague to banding the ticket from annual passport

5.00 pm

Staff ended their work

# data[].attributes.body
MC

# data[].attributes.body
8.00 am

Fingerprints and having breakfast

8.30 am

Fill in attendance and declaration

9.00 am

Housekeeping and cleaning and sanitize at the bag checking area, scanning area, and counter area

9.45 am

Stand by at the walk in scanning area as for my task for the day.

Customer start to line up

10.00 am

Customer start to come in

There is no issue with the walk in scanning area but have an issue at the annual passport scanning area and online scanning area

As for weekend, the are a lot of people come to Sunway Lagoon and got an issue such as ticket stuck and so on

12.30 pm

Break time

1.30 pm

Continue with walk in scanning area

Doing hygine task such as sanitize at the bench, scanning area, counter area, the duck statue, bag checking area

3.30 pm

Helping at the annual passport and online scanning area

Helping at the bag checking area

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints and having breakfast

9.00 am

Fill in attendance and declaration form

Set up at the Surf Beach Entrance

Set up the scanner and the wrist band

9.30 am

Stand by at the scanning walk in area.

I was in charged at scanning walk in area

There is also no issue with the wrist band or the guest

10.00 am

The guest have started to come in

There is a lot of guest today before Ramadhan

12.30 pm

Break time

1.30 pm

Helped my friends at bag check area and banding area

As usual , at this time, there is a lot customer who using the annual passport

I helped my colleague to banding the ticket from annual passport

5.00 pm

Staff ended their work

# data[].attributes.body
8.00 am

Fingerprints and having breakfast

8.30 am

Fill in attendance and declaration

9.00 am

Housekeeping and cleaning and sanitize at the bag checking area, scanning area, and counter area

9.45 am

Stand by at the walk in scanning area as for my task for the day.

Customer start to line up

10.00 am

Customer start to come in

There is no issue with the walk in scanning area but have an issue at the annual passport scanning area and online scanning area

As for weekend, the are a lot of people come to Sunway Lagoon and got an issue such as ticket stuck and so on

12.30 pm

Break time

1.30 pm

Continue with walk in scanning area

Doing hygine task such as sanitize at the bench, scanning area, counter area, the duck statue, bag checking area

3.30 pm

Helping at the annual passport and online scanning area

Helping at the bag checking area

5.00 pm

Staff ended their work

# data[].attributes.body
As for summary this week, on Saturday and Sunday there is a lot of people because of public holiday. So, I managed how to handle them. I managed to keep calm when the problem pop up. I've my seniors who always help me to finish my task. As for the public holiday and its Hari Raya we need to wear traditional clothe for 3 days, so I was very excited even though Malaysia weather was so hot

# data[].attributes.body
REPLACEMENT OFF DAY

# data[].attributes.body
OFF DAY

# data[].attributes.body
REPLACEMENT LEAVE

# data[].attributes.body
REPLACEMENT LEAVE

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill in declaration form and attendance form

Clean the surface area at the main entrance

Sweeping at the main entrance

Clear the locker food

9.45 am

Standby at the b2c scanning area

Guest started to que up

10.00 am

Guest start to entered the Sunway Lagoon

There is no problem at the b2c scanning

My friends help me banding while I scan the barcode

12.30 pm

Break time

1.30 pm

Continue the task

Helping my friends at the scanning area and bag checking

2.30 pm

Redeployed to wildlife

selling animal feed kit and bird seed

monitoring the guest

6.00 pm

Staff ended their work

# data[].attributes.body
8.00 am

Fingerprints and having breakfast

8.30 am

Fill in attendance and declaration

9.00 am

Housekeeping and cleaning and sanitize at the bag checking area, scanning area, and counter area

9.45 am

Stand by at the walk in scanning area as for my task for the day.

Customer start to line up

10.00 am

Customer start to come in

There is no issue with the walk in scanning area but have an issue at the annual passport scanning area and online scanning area

As for weekend, the are a lot of people come to Sunway Lagoon and got an issue such as ticket stuck and so on

12.30 pm

Break time

1.30 pm

Continue with walk in scanning area

Doing hygine task such as sanitize at the bench, scanning area, counter area, the duck statue, bag checking area

3.30 pm

Helping at the annual passport and online scanning area

Helping at the bag checking area

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints and having breakfast

9.00 am

Fill in attendance and declaration form

Set up at the Surf Beach Entrance

Set up the scanner and the wrist band

9.30 am

Stand by at the scanning walk in area.

I was in charged at scanning walk in area

There is also no issue with the wrist band or the guest

10.00 am

The guest have started to come in

There is a lot of guest today before Ramadhan

12.30 pm

Break time

1.30 pm

Helped my friends at bag check area and banding area

As usual , at this time, there is a lot customer who using the annual passport

I helped my colleague to banding the ticket from annual passport

5.00 pm

Staff ended their work

# data[].attributes.body
Successfully, learn how to communicated with customer, remembered the price of ticket, extreme park game, and cabana. Also good at managing the task given by the leaders.

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill in declaration form and attendance form

Clean the surface area at the main entrance

Sweeping at the main entrance

Clear the locker food

9.45 am

Standby at the b2c scanning area

Guest started to que up

10.00 am

Guest start to entered the Sunway Lagoon

There is no problem at the b2c scanning

My friends help me banding while I scan the barcode

12.30 pm

Break time

1.30 pm

Continue the task

Helping my friends at the scanning area and bag checking

2.30 pm

Redeployed to wildlife

selling animal feed kit and bird seed

monitoring the guest

6.00 pm

Staff ended their work

# data[].attributes.body
OFF DAY

# data[].attributes.body
8.00 am

Fingerprints and having breakfast

8.30 am

Fill in attendance and declaration

9.00 am

Housekeeping and cleaning and sanitize at the bag checking area, scanning area, and counter area

9.45 am

Stand by at the walk in scanning area as for my task for the day.

Customer start to line up

10.00 am

Customer start to come in

There is no issue with the walk in scanning area but have an issue at the annual passport scanning area and online scanning area

As for weekend, the are a lot of people come to Sunway Lagoon and got an issue such as ticket stuck and so on

12.30 pm

Break time

1.30 pm

Continue with walk in scanning area

Doing hygine task such as sanitize at the bench, scanning area, counter area, the duck statue, bag checking area

3.30 pm

Helping at the annual passport and online scanning area

Helping at the bag checking area

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

9.00 am

Fill in the attendance form and declaration form

Start cleaning, and make sure all the surface area has sanitize and always in hygiene

Sweeping the floor, sanitize the turnstile, sanitize the counter desk, clean the bag checking area

Make sure the toilets are open and the aircond in toilet has open

9.45 am

Some of guest are coming and our colleague has start the bag checking

Some of our colleague has assist the guest how to banding their wristband and some of them assist customer either they are bought the ticket online, has to redeem, or wanted ti buy walk in ticket

10.00 am

Guest can start entering the park

As for my task today was scanning annual passport, but as usual I was helping at the walk in and online scanning since annual passport user are not too many in the morning

12.30 pm

Break time

1.30 pm

Continue my task at scanning passport station

At this hour annual passport user came to Sunway Lagoon quite a lot

3.30 pm

Redeployed to IPC Main Entrance

Announce about membership promotion

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints and having breakfast

9.00 am

Fill in attendance and declaration form

Set up at the Surf Beach Entrance

Set up the scanner and the wrist band

9.30 am

Stand by at the scanning walk in area.

I was in charged at scanning walk in area

There is also no issue with the wrist band or the guest

10.00 am

The guest have started to come in

There is a lot of guest today before Ramadhan

12.30 pm

Break time

1.30 pm

Helped my friends at bag check area and banding area

As usual , at this time, there is a lot customer who using the annual passport

I helped my colleague to banding the ticket from annual passport

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill up the declaration and attendance form

Housekeeping at Main Entrance

Make sure all the surfaces are clean

9.30 am

Stand by besides the bag check for banding

As for my task today was banding

Guest started to que up at the bag checking area

10.00 am

Guest starting to enter the Sunway Lagoon

There is no issue at banding station

12.30 pm

Break time

1.30 pm

Continue my task

If no guest I'll help the others scanning and bag checking

3.30 pm

Redeployed to IPC SB

Announce the promotion membership

Announce about the bbq promotion

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill in the attendance form and declaration form

Start cleaning, and make sure all the surface area has sanitize and always in hygiene

Sweeping the floor, sanitize the turnstile, sanitize the counter desk, clean the bag checking area

Make sure the toilets are open and the aircond in toilet has open

9.45 am

Some of guest are coming and our colleague has start the bag checking

Some of our colleague has assist the guest how to banding their wristband and some of them assist customer either they are bought the ticket online, has to redeem, or wanted ti buy walk in ticket

10.00 am

Guest can start entering the park

As for my task today was scanning annual passport, but as usual I was helping at the walk in and online scanning since annual passport user are not too many in the morning

11.30 am

Break time

12.30 am

Continue the task at scanning passport area

Sometimes I'll help my friends and walk in scanning area and online scanning area

2.30 pm

Redeployed to security department

Help to chop the food voucher

Give pass to the worker

5.00 pm

Staff ended their work

# data[].attributes.body
As for summary this week, on Saturday and Sunday there is a lot of people. So, I managed how to handle them. I managed to keep calm when the problem pop up. I've my seniors who always help me to finish my task

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill up the declaration and attendance form

Housekeeping at Main Entrance

Make sure all the surfaces are clean

9.30 am

Stand by besides the bag check for banding

As for my task today was banding

Guest started to que up at the bag checking area

10.00 am

Guest starting to enter the Sunway Lagoon

There is no issue at banding station

12.30 pm

Break time

1.30 pm

Continue my task

If no guest I'll help the others scanning and bag checking

3.30 pm

Redeployed to IPC SB

Announce the promotion membership

Announce about the bbq promotion

5.00 pm

Staff ended their work

# data[].attributes.body
OFF DAY

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill up the declaration and attendance form

Housekeeping at Main Entrance

Make sure all the surfaces are clean

9.30 am

Stand by besides the bag check for banding

As for my task today was banding

Guest started to que up at the bag checking area

10.00 am

Guest starting to enter the Sunway Lagoon

There is no issue at banding station

12.30 pm

Break time

1.30 pm

Continue my task

If no guest I'll help the others scanning and bag checking

3.30 pm

Redeployed to IPC SB

Announce the promotion membership

Announce about the bbq promotion

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill up the declaration and attendance form

Housekeeping at Main Entrance

Make sure all the surfaces are clean

9.30 am

Stand by besides the bag check for banding

As for my task today was banding

Guest started to que up at the bag checking area

10.00 am

Guest starting to enter the Sunway Lagoon

There is no issue at banding station

12.30 pm

Break time

1.30 pm

Continue my task

If no guest I'll help the others scanning and bag checking

3.30 pm

Redeployed to IPC SB

Announce the promotion membership

Announce about the bbq promotion

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints and having breakfast

9.00 am

Fill in attendance and declaration form

Set up at the Surf Beach Entrance

Set up the scanner and the wrist band

9.30 am

Stand by at the scanning walk in area.

I was in charged at scanning walk in area

There is also no issue with the wrist band or the guest

10.00 am

The guest have started to come in

There is a lot of guest today before Ramadhan

12.30 pm

Break time

1.30 pm

Helped my friends at bag check area and banding area

As usual , at this time, there is a lot customer who using the annual passport

I helped my colleague to banding the ticket from annual passport

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

9.00 am

Fill in the attendance form and declaration form

Start cleaning, and make sure all the surface area has sanitize and always in hygiene

Sweeping the floor, sanitize the turnstile, sanitize the counter desk, clean the bag checking area

Make sure the toilets are open and the aircond in toilet has open

9.45 am

Some of guest are coming and our colleague has start the bag checking

Some of our colleague has assist the guest how to banding their wristband and some of them assist customer either they are bought the ticket online, has to redeem, or wanted ti buy walk in ticket

10.00 am

Guest can start entering the park

As for my task today was scanning annual passport, but as usual I was helping at the walk in and online scanning since annual passport user are not too many in the morning

12.30 pm

Break time

1.30 pm

Continue my task at scanning passport station

At this hour annual passport user came to Sunway Lagoon quite a lot

3.30 pm

Redeployed to IPC Main Entrance

Announce about membership promotion

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill in declaration form and attendance form

Clean the surface area at the main entrance

Sweeping at the main entrance

Clear the locker food

9.45 am

Standby at the b2c scanning area

Guest started to que up

10.00 am

Guest start to entered the Sunway Lagoon

There is no problem at the b2c scanning

My friends help me banding while I scan the barcode

12.30 pm

Break time

1.30 pm

Continue the task

Helping my friends at the scanning area and bag checking

2.30 pm

Redeployed to wildlife

selling animal feed kit and bird seed

monitoring the guest

6.00 pm

Staff ended their work

# data[].attributes.body
Successfully, learn how to communicated with customer, remembered the price of ticket, extreme park game, and cabana. Also good at managing the task given by the leaders.

# data[].attributes.body
8.30 am

Fingerprints for attendance

9.00 am

Fill in the attendance form and declaration form

Start cleaning, and make sure all the surface area has sanitize and always in hygiene

Sweeping the floor, sanitize the turnstile, sanitize the counter desk, clean the bag checking area

Make sure the toilets are open and the aircond in toilet has open

9.45 am

Some of guest are coming and our colleague has start the bag checking

Some of our colleague has assist the guest how to banding their wristband and some of them assist customer either they are bought the ticket online, has to redeem, or wanted ti buy walk in ticket

10.00 am

Guest can start entering the park

As for my task today was scanning annual passport, but as usual I was helping at the walk in and online scanning since annual passport user are not too many in the morning

11.30 am

Break time

12.30 pm

Continue the task

If there is no guest at annual passport, I rushing to help my friends at another station

2.30 pm

Redeployed to wildlife

Monitor the guest

Selling bird seed

5.00 pm

Staff ended their work

# data[].attributes.body
OFF DAY

# data[].attributes.body
8.30 am

Fingerprints for attendance

9.00 am

Fill in the attendance form and declaration form

Start cleaning, and make sure all the surface area has sanitize and always in hygiene

Sweeping the floor, sanitize the turnstile, sanitize the counter desk, clean the bag checking area

Make sure the toilets are open and the aircond in toilet has open

9.45 am

Some of guest are coming and our colleague has start the bag checking

Some of our colleague has assist the guest how to banding their wristband and some of them assist customer either they are bought the ticket online, has to redeem, or wanted ti buy walk in ticket

10.00 am

Guest can start entering the park

As for my task today was scanning annual passport, but as usual I was helping at the walk in and online scanning since annual passport user are not too many in the morning

11.30 am

Break time

12.30 pm

Continue the task

If there is no guest at annual passport, I rushing to help my friends at another station

2.30 pm

Redeployed to cashier

Senior cashier had teach me how to process the walk in ticket, online ticket, and how to renew annual passport, collect the passport, and verified the fingerprints for annual passport user

3.30 pm

I have take note on everything what senior cashier had teach

5.00 pm

Staff ended their work

# data[].attributes.body
8.00 am

Fingerprints and having breakfast

8.30 am

Fill in attendance and declaration

9.00 am

Housekeeping and cleaning and sanitize at the bag checking area, scanning area, and counter area

9.45 am

Stand by at the walk in scanning area as for my task for the day.

Customer start to line up

10.00 am

Customer start to come in

There is no issue with the walk in scanning area but have an issue at the annual passport scanning area and online scanning area

There are a lot of people come to Sunway Lagoon and got an issue such as ticket stuck and so on

12.30 pm

Break time

1.30 pm

Continue with walk in scanning area

Doing hygiene task such as sanitize at the bench, scanning area, counter area, the duck statue, bag checking area

3.30 pm

Helping at the annual passport and online scanning area

Helping at the bag checking area

5.00 pm

Staff ended their work

# data[].attributes.body
8.00 am

Fingerprint for attendance and having breakfast

8.30 am

Fill in attendance and declaration

9.00 am

Housekeeping, cleaning and sanitize at bag checking area, scanning area, and counter area.

9.30 am

I was in charge at bag checking and stand by ay the bag checking

9.45 am

Customer come in and we start to check their bag

There are several issue with the customer such as customer brings outside food and outside drink

11.30 am

Break time

12.30 am

Continue with bag checking

3.00 am

Helping ay scanning area

When its start evening, there is a lot of customer with annual passport

There are an issue at annual passport scanning such as the fingerprint cannot detect and the ticket won't come out

4.00 pm

Redeployed to Cabana Survey

Ask the feedback from customer who rented the cabana

What should we improve on cabana services

After done take the feedback, I send those feedback to the team leader

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

9.00 am

Fill in the attendance form and declaration form

Start cleaning, and make sure all the surface area has sanitize and always in hygiene

Sweeping the floor, sanitize the turnstile, sanitize the counter desk, clean the bag checking area

Make sure the toilets are open and the aircond in toilet has open

9.45 am

Some of guest are coming and our colleague has start the bag checking

Some of our colleague has assist the guest how to banding their wristband and some of them assist customer either they are bought the ticket online, has to redeem, or wanted ti buy walk in ticket

10.00 am

Guest can start entering the park

As for my task today was scanning annual passport, but as usual I was helping at the walk in and online scanning since annual passport user are not too many in the morning

11.30 am

Break time

12.30 pm

Continue the task

If there is no guest at annual passport, I rushing to help my friends at another station

2.30 pm

Redeployed to wildlife

Monitor the guest

Selling bird seed

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

9.00 am

Fill in the attendance form and declaration form

Start cleaning, and make sure all the surface area has sanitize and always in hygiene

Sweeping the floor, sanitize the turnstile, sanitize the counter desk, clean the bag checking area

Make sure the toilets are open and the aircond in toilet has open

9.45 am

Some of guest are coming and our colleague has start the bag checking

Some of our colleague has assist the guest how to banding their wristband and some of them assist customer either they are bought the ticket online, has to redeem, or wanted ti buy walk in ticket

10.00 am

Guest can start entering the park

As for my task today was scanning annual passport, but as usual I was helping at the walk in and online scanning since annual passport user are not too many in the morning

11.30 am

Break time

12.30 pm

Continue the task

If there is no guest at annual passport, I rushing to help my friends at another station

2.30 pm

Helping at banding station and bag check station

5.00 pm

Staff ended their work

# data[].attributes.body
For this week, I've learned new thing which is process the ticket. At first, it was so hard because there is a lot of things need to remember. But our senior cashier taught me again and again until I can catch up. It was fun learning and new experience for me

# data[].attributes.body
8.00 am

Fingerprint for attendance and having breakfast

8.30 am

Fill in attendance and declaration

9.00 am

Housekeeping, cleaning and sanitize at bag checking area, scanning area, and counter area.

9.30 am

I was in charge at bag checking and stand by ay the bag checking

9.45 am

Customer come in and we start to check their bag

There are several issue with the customer such as customer brings outside food and outside drink

11.30 am

Break time

12.30 am

Continue with bag checking

2.30 pm

Redeployed to wildlife

selling animal feed kit and bird seed

monitoring the guest

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill in declaration form and attendance form

Clean the surface area at the main entrance

Sweeping at the main entrance

Clear the locker food

9.45 am

Standby at the b2c scanning area

Guest started to que up

10.00 am

Guest start to entered the Sunway Lagoon

There is no problem at the b2c scanning

My friends help me banding while I scan the barcode

12.30 pm

Break time

1.30 pm

Continue the task

Helping my friends at the scanning area and bag checking

4.00 pm

Redeployed to Cabana Survey station

Ask feedback who rented cabana

Improved cabana

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill in declaration form and attendance form

Clean the surface area at the main entrance

Sweeping at the main entrance

Clear the locker food

9.45 am

Standby at the b2c scanning area

Guest started to que up

10.00 am

Guest start to entered the Sunway Lagoon

There is no problem at the b2c scanning

My friends help me banding while I scan the barcode

12.30 pm

Break time

1.30 pm

Continue the task

Helping my friends at the scanning area and bag checking

4.00 pm

Close the b2c machine

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

Breakfast

9.00 am

Fill in declaration form and attendance form

Clean the surface area at the main entrance

Sweeping at the main entrance

Clear the locker food

9.45 am

Standby at the b2c scanning area

Guest started to que up

10.00 am

Guest start to entered the Sunway Lagoon

There is no problem at the b2c scanning

My friends help me banding while I scan the barcode

12.30 pm

Break time

1.30 pm

Continue the task

Helping my friends at the scanning area and bag checking

2.30 pm

Redeployed to wildlife park

Monitor the guest

Selling animal feed kit

5.00 pm

Staff ended their work

# data[].attributes.body
9.45 am

Fingerprint for attendance

10.00 am

Fill in attendance and declaration

10.15 am

Housekeeping, cleaning and sanitize at bag checking area, scanning area, and counter area.

10.30 am

I was in charge at bag checking and stand by ay the bag checking

10.45 am

Customer come in and we start to check their bag

There are several issue with the customer such as customer brings outside food and outside drink

11.30 am

Break time

12.30 am

Redeployed to Nathan

Help the staff to take order

Help the staff clean the table

2.30 pm

Continue task at bag checking station

Helping my friends at scanning station

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

9.00 am

Fill in the attendance form and declaration form

Start cleaning, and make sure all the surface area has sanitize and always in hygiene

Sweeping the floor, sanitize the turnstile, sanitize the counter desk, clean the bag checking area

Make sure the toilets are open and the aircond in toilet has open

9.45 am

Some of guest are coming and our colleague has start the bag checking

Some of our colleague has assist the guest how to banding their wristband and some of them assist customer either they are bought the ticket online, has to redeem, or wanted ti buy walk in ticket

10.00 am

Guest can start entering the park

As for my task today was scanning annual passport, but as usual I was helping at the walk in and online scanning since annual passport user are not too many in the morning

11.30 am

Break time

12.30 am

Redeployed to Nathan

Help the staff to take order

Help the staff clean the table

2.30 pm

Continue task at bag checking station

Helping my friends at scanning station

5.00 pm

Staff ended their work

# data[].attributes.body
8.30 am

Fingerprints for attendance

9.00 am

Fill in the attendance form and declaration form

Start cleaning, and make sure all the surface area has sanitize and always in hygiene

Sweeping the floor, sanitize the turnstile, sanitize the counter desk, clean the bag checking area

Make sure the toilets are open and the aircond in toilet has open

9.45 am

Some of guest are coming and our colleague has start the bag checking

Some of our colleague has assist the guest how to banding their wristband and some of them assist customer either they are bought the ticket online, has to redeem, or wanted ti buy walk in ticket

10.00 am

Guest can start entering the park

As for my task today was scanning annual passport, but as usual I was helping at the walk in and online scanning since annual passport user are not too many in the morning

11.30 am

Break time

12.30 pm

Continue the task

If there is no guest at annual passport, I rushing to help my friends at another station

2.30 pm

Redeployed to wildlife

Monitor the guest

Selling bird seed

5.00 pm

Staff ended their work

# data[].attributes.body
This week was school holiday everyone was tired, so do I. but it is so worth it. I learned a lot. There is school event or school holiday event, so there is more students who come with their friends and teachers.

# data[].attributes.body
8.00 am

Fingerprint for attendance and having breakfast

8.30 am

Fill in attendance and declaration

9.00 am

Housekeeping, cleaning and sanitize at bag checking area, scanning area, and counter area.

9.30 am

I was in charge at bag checking and stand by ay the bag checking

9.45 am

Customer come in and we start to check their bag

There are several issue with the customer such as customer brings outside food and outside drink

11.30 am

Break time

12.30 am

Continue with bag checking

3.00 am

Helping ay scanning area

When its start evening, there is a lot of customer with annual passport

There are an issue at annual passport scanning such as the fingerprint cannot detect and the ticket won't come out

5.00 pm

Staff ended their work

# data[].attributes.body
OFF DAY

# data[].attributes.body
REPLACEMENT OFF DAY