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Today is the first day for me to start the internship at Kungfu Travels & Tours SDN BHD. My working hour is 9am-6pm during weekdays and 9am-1pm on Saturday. This company is a small travel agency, that is total number of 3 person here including me, there are the manager - Ms Yvonne, another intern student - Ms Izzati, and me. In the first day, I need to know the company services: air ticket reservation, domestic tour packages, overseas tour packages, cruise vocation, transportation, hotel booking, visa application, travel insurances, MICE, student education tour, and company team building.

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First in the office I need to learn is the way of answer the phone.
For example, the first greeting is "Good morning / Good afternoon / Good evening, Kungfu Travels. This is Li Ann speaking, may I help you?"
This is very important because the way you answer to customers is represent the company image.

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The company has help to do China visa a lot. So we need very familiar about the requirement of china visa. The requirement for China visa is original passport and copy, passport size photos (in white background) x2, a copy of e-ticket, and application form. If want to apply multiple entry visa, the individual need to provide two photocopies of immigration stamp to prof visiting china twice before. Besides, they also need to submit a China invitation letter and Malaysia company letter to start company business purpose.

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After two days is the MITM fair in Spice Arena, this is a very first time for me to involve in travel fairs. Therefore, I must prepare a lot for this travel fair. The MITM fair is mainly focus on group oversea tour, I  need to know the term & condition for each country each tour. This is very important because we can't give the wrong information to the customer. For example, those public holidays and school holidays are peak period, so it have surcharge on those date.

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Tomorrow is the MITM travel fair, we are very busy to prepare everything in the office. Firstly, we need to bring along all the stationary, ittinerary, and the documents. Besides, we also need to memorize all tours that we sells. For oversea tours, we have Europe, Exotic, America, Asean, and East Asia. And besides these oversea tour, we also selling cruise package as well.

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MITM TRAVEL FAIRS
On the MITM travel fair, that is actually very busy and there have a lot of customers. We are busy for the whole day to get as much as customer. The is a chances to experience the real time situation in travel fair. In the MITM fair, I learnt a lot of things, that is totally different with what we learnt in university. Because, from university, we are learning about theory.

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MITM TRAVEL FAIRS
Today is the last day for MITM travel fair, so we are fighting for the sales, usually customers will visit on the first day and then coming back to book the tour on the last day. This is because they need time to consider which package is worth to purchase. There are a lot of competitor in MITM fair, so we need to attract customer to purchase the packages. This is very busy day to fighting.

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Today, I'am back to office. We need to follow up the customers' requests. For example, the customer who are joining the tours, they need a domestic return ticket from Penang to KL because the promotion tours in MITM fair are departure at KLIA but giving the free domestic tickets to customers. Therefore, we need to help customers to search air tickets. Although is already over the MITM fair, there is still a lot of customers calling to ask about the tour packages. Some more, after the fair is no longer have promotion prices for the packages, we need to explain to the customers.

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Today, we are having a small meeting. We discuss about MITM fair. We explore and give impression on the MITM fair. After the MITM fair, we can know our mistake or anything not doing well. Firstly, in MITM fair, the booth is too small for us. We have only one booth in the fair, the first impression for the customers are "this is a small company", therefore they looking forward to another companies. Besides, me and another intern student don't have any experience about travel fair, so we are a bit "kelam kabut" there and we don't have enough confident to talk to customers. Therefore, we need to improve ourselves when facing customers.

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In tourism industry, the alphabet A to Z is not as our learn in previous. We need to memorize all the alphabet name because in tourism line, there are not using "A for apple; B for boy". When pronounce tour codes, we need state properly for example, Tour Code: CZU is stand for "charlie zulu uniform".

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SARAWAK TOURISM EVENT
I'am attending the Sarawak Tourism Event at St. Giles Wembly Hotel with another intern student - Ms Izzati. Early in the morning, we reach to the office at 8.00 a.m. and our manager - Ms Yvonne is fetching us to the St. Giles Wembly Hotel. First of all, Mr Benedict Jimbao - the director marketing Sarawak tourism board has roughly told about the background of Sarawak. After that, we visit to the tables to exchange name card with other agents or hotel and know their product. The section end by 12.30 p.m. and buffet lunch at restaurant.

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REPORT SARAWAK TOURISM EVENT

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Today, we have half day working hours. We came to office to do some daily routines. Usually, the office phone always ringing, we answer the phone and explain the question to customers. Every day, we must check all the email, Facebook Messenger and the WhatsApp to make sure we do not miss out any customers' message. This is the way to ensure we would not lost customers.

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We have a old company website, but that is not updated long time ago. Therefore, we create the new website based on the latest updated. This is the page that we used to create anything for the website for example, all the tour packages, cruise packages, travel insurances, hotel booking, flight booking, visa applications,

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Therefore, we will do the same routine in these few days. Everyday, we uploaded a lot of things in the website template. We need to download most popular packages and related photos, after that, we upload into the website. Actually, we kept on repeating the same things. This is because some times the things that we do are not fulfill the manager's expectation. Most of the time, we always editing the procedure to satisfy the managers.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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AUS WORKSHOP
- visit to G Hotel to attend the Australia workshop "Undiscovery Australia"

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REPORT AUSTRALIA

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- there is some new itinerary from Redang Island from other dealer.
- read through the itinerary so that we can answer to customer when they are asking.

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- a small meeting with manager.
- to tell her about what we do currently.
- Upload the information into the website.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- prepare the document of China visa application for a big group customers.
- double checking the customer's detail to avoid mistake.

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- go to the China Embassy to submit the customer's documents.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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MATTA fair
- Attract more customer

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MATTA fair
- attract more customer.

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MATTA fair
- attract more customer.

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- follow up customer that visit MATTA fair.
- help to check the domestic air ticket to the customers.

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- follow up customer that visit MATTA fair.
- help to check the domestic air ticket to the customers.

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- follow up customer that visit MATTA fair.
- help to check the domestic air ticket to the customers.

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- follow up customer that visit MATTA fair.
- help to check the domestic air ticket to the customers.

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- another intern was going to attend the Dream Cruise Seminal with manager.
- alone in the office to sort out the document.

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- a small meeting because the another intern need to introduce what she learn in the cruise.
- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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Today, we visit the "Tour Ride Seminar". This is the similar wholesales company with "Golden Destination". Previously, we mostly selling Golden Destination's packages from Ice Holidays Sdn Bhd, but now we have another choices beside these. Tour Ride's packages are more highlight on Europe & Africa Countries, they also very emphasis on the quality of the tour, all of their tour packages are non-shopping stop.

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- visit to the Penang Ferry Terminal to enter Royal Caribbean cruise.

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- Handle customer's to approve them to buy the package.
- Upload website.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

# data[].attributes.body
- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

# data[].attributes.body
- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

# data[].attributes.body
- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

# data[].attributes.body
- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

# data[].attributes.body
- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

# data[].attributes.body
- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

# data[].attributes.body
- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

# data[].attributes.body
- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- create the poster for the itinerary.

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- create the poster for the itinerary.

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- Upload itinerary into the website
- Reply customer's message.
- Answer customer's call.

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- print out the form to the customer.

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-Upload question into the website

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-Upload the License in the website.

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I have asking for the company profile to do the final report because that is just left few days to finish the internship. And also read though the company profile to understand more for the company.

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Today I have handle a very urgent case from the customer "Ng Ming Hooi". She want to apply a China Visa with her daughter but they don't have flight itinerary. Usually, our company will help to do the document to help them to apply. But on this day, My manager is not around the office and the application to do the document from office's computer is currently system down. Luckily, my manager's laptop can do it, so she done in a few minutes and then email to me to print it out.

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Today, I have rearrange the storeroom. The storeroom there are very messy, because there is a lot of box and did not sort out long time ago. So I tied up the document which are few years ago, and arrange them properly by sequences to let the storeroom looks nicely.

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My manager want to add on some photos into the website banner there. But the process have been handle by another intern student and she have been finished her internship, therefore I asking the person that help to create the website (Mr Soon). After few hours ago, he send me the tutorial video for upload photos into the banner.

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Today is the last day for me to work in this company. Actually, I feel very happy because I have done the internship here, but I also feel a bit reluctant because I won't be there anymore. In this company, I have learnt a lot of things and gain a lot of experience. Although I will not working there anymore, I will always keep in heart that anything I have learn there.

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Contents

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Front page

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Table of Content

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Borang Semakan Penyelia Latihan Industri

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Borang Semakan Penyelia Latihan Industri