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Welcome to my online job leads bulletin board! Here I have compiled some current open positions for your review. Due to the COVID-19 pandemic, I have been hearing the need for more work-from-home positions. I have tried to include a collection of these here as well. Please note you need to carefully review the company and position. Some of these telecommute positions are for short periods of time or may only be available in specific locations. Some may also start out as remote during COVID, but then go back to a physical position, so make sure to research each one and make sure it's a right fit for you! Don't forget to reach out to me if you apply or need help with applying! ~Brittany Sherman, CSA. bsherman@valley.edu

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Entry Level w/ Associate's, Martinsburg WV

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Full time, Kearneysville WV

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JPI has an opening for a Project Manager with at least five (5) years of management consulting and project management experience in support of Enterprise IT projects and business processes. This position will be working with the US Coast Guard clients to ensure projects are delivered on time and within budget.​​​
Responsibilities:

Provide guidance and direction for multiple projects in implementing business process development, business reengineering, and strategic business projects.

Manage projects of high complexity and to direct the completion of projects within estimated timeframes and resource constraints.

Coordinate across teams and with a variety of stakeholders to review work products for completeness, quality, and adherence to customer requirements.

Create Project Management-related strategies and action plans

Develop and maintain project plans and integrated master schedules

Managing projects of high complexity and to direct the completion of projects within estimated timeframes and resource constraints.

Conducting detailed research and analysis of technical data.

Reading and interpreting government policy, regulations, and directives and to apply those to required activities.

Leading and facilitating client meetings and exercises.

Identifying strategies for automating and implementing efficient work management processes.

Mapping complex business processes and communicating processes solutions to the client.

Creating project status briefings and reports.

Developing project artifacts including charters, agendas, minutes, and correspondence.

Identifying risks to the trajectory of the project and developing risk mitigation strategies.

Identifying issues and developing issues resolution/escalation strategies.

Additional activities include participating in program management working sessions and supporting program managers in executing day-to-day project management activities. ​​

Requirements:

Must have at least five (5) years of experience, including at least two (2) years of management consulting or IT project management experience.

Bachelor's degree in business, information systems, engineering or a related field. Master's degree is a plus.

Project Management Professional or PMP certification is required. ITIL certification is highly desired

Preferred relevant experience in direct support of the US Coast Guard, Government Agencies supporting defense, Homeland Security, or law enforcement missions.

Proficient in the following Microsoft applications: Word, Excel, PowerPoint, Outlook

Ability to communicate effectively, both orally and in writing

Ability to conduct detailed research and analysis of technical data

Ability to read and interpret acquisition policy, regulations, and directives

Understanding of developing project management methodologies (processes, best practices, tools, and templates).

Must be a self-starter with the ability to work effectively independently and in team settings to include close collaboration with program managers and client personnel.

Proven ability to support multiple projects and deliverables simultaneously in a deadline driven process.

Experience in building and managing client relationships.

Ability to recognize new business development opportunities.

Exposure to SDLC, ITSM, or CMMi principles preferred.

Clearance: Clearable to DoD Secret or above.​​​

JPI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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JPI hiring IT Project Manager in Kearneysville, West Virginia, United States | LinkedIn

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JPI has an opening for a Project Manager with at least five (5) years of management consulting and project management experience in support of Enterprise IT projects and business processes. This position will be working with the US Coast Guard clients to ensure projects are delivered on time and within budget.​​​ Responsibilities: Provide guidance and direction for multiple projects in implementing business process development, business reengineering, and strategic business projects.

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Tier 1 position; Bluemont, VA

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

Our Team provides Federal Government O&M support of contracted operations.

AT&T has an opening for NOC Specialist (Satellite) to support the Federal Government in providing O&M support of contracted operations.

Job Duties/Responsibilities:

Monitors, troubleshoots, configures and manages the Department of Homeland Security (FEMA) voice, data and satellite network.

Candidates must have satellite knowledge and skill sets, preferable with an iDirect satellite solution and provide monitoring and reporting support to a satellite hub station.

Responsibilities include administration, monitoring and operation of the Earth Station equipment, remote access servers, remote client systems, software patches and software updates.

The NOC Specialist (Satellite) will actively monitor the satellite systems to ensure it is fully operational and capable of providing the required connections to the mobile units, provide bandwidth usage reports, traffic analysis reports, daily schedules and other reports deemed necessary by government task order.

The staff must be able to maneuver space segments within the satellite system to support new and/or change requirements.

This is a Tier 1 position that will support satellite but may also provide other Tier 1 support outside of satellite operations.

Work is performed at the Mount Weather Emergency Operations Center (MWEOC) Network Operations Center, backup location is in Winchester Virginia, and includes a requirement to telework from personal residence on occasion. These positions are primarily evening/midnight tours and weekends. Occasional travel may be required, or other duties as assigned.

Employee must be willing and able to obtain a Government issued Top Secret Security clearance.

Required Clearance:
Must be able to initially obtain Public Trust and follow on TS (#none)

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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NOC Specialist - Satellite (Government) - Bluemont, VA - Indeed.com

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

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Work From Home

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Administrative Data Clerk- Firefighters Community Credit Union

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Administrative Data Clerk- Firefighters Community Credit Union

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Cuyahoga Heights, OH

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Our Opportunity
We're hiring an Administrative Data Clerk to join our growing team.
Who You Are
Our ideal candidate will provide friendly, prompt, professional, and accurate service and support to all members and associates. Good credit is important to us as we are a financial institution.

Maintain accurate teammate information; effectively communicate with teammates and provide informed professional assistance to others in the organization, while keeping information confidential.

Efficiently and accurately process daily mail and all transactions and data entries.

Compile reports, perform data entry, employee attendance and contact members and teammates for correct information and maintain confidentiality in support of Human Resources.

Produce necessary reports, graphs, and charts by deadlines.

Expand your knowledge and skills in all aspects of the credit union.

Maintain a working knowledge and comply with all credit union standards, policies, etc.

Minimum of six months of similar or related experience

High school graduate or GED

Able to operate a computer keyboard and adding machine

Possess a working knowledge of Microsoft Word and Excel

Good communication and interpersonal skills

Good clerical skills such as organization, accuracy, computer and filing

Working knowledge of regulations relating to the credit union

Physical requirements include moving frequently and regularly using wrist, hands, and fingers; speaking clearly, hearing and understanding; visual acuity necessary to prepare or inspect documents; sitting for long periods; should be able to exert up to 10 pounds of force occasionally; able to travel to all branches

AA/EOE

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Firefighters Community Credit Union (FFCCU) hiring Administrative Data Clerk in Cleveland, Ohio, United States | LinkedIn

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Our OpportunityWe're hiring an Administrative Data Clerk to join our growing team.Who You AreOur ideal candidate will provide friendly, prompt, professional, and accurate service and support to all members and associates. Good credit is important to us as we are a financial institution.

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Winchester, VA; Payroll/HR Dept.

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Office Assistant

Payroll/Human Resources Department

-We offer competitive salary

-Full Benefit Package Including 401(k)

-Full Time Position (Monday thru Friday)

Required Skills Preferred includes:

-Compiling and Maintaining Personal Records

-Weekly Payroll Processing

-Administer Employee Benefits and DOT Policies

-Preparing and Filing all Government Mandated Reporting

Job Type: Full-time

Salary: $35,000.00 /year

Experience:

relevant: 1 year (Preferred)

Work Location:

Benefits:

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Typical start time:

Typical end time:

Financial Duties:

Schedule:

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Office Assistant - Winchester, VA 22601 - Indeed.com

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Office Assistant Payroll/Human Resources Department -We offer competitive salary -Full Benefit Package Including 401(k) -Full Time Position (Monday thru Friday) Required Skills Preferred includes: -Compiling and Maintaining Personal Records -Weekly Payroll Processing -Administer Employee Benefits and DOT Policies -Preparing and Filing all Government Mandated Reporting Job Type: Full-time Salary: $35,000.00 /year Experience: relevant: 1 year (Preferred) Work Location: Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off Typical start time: Typical end time: Financial Duties: Schedule:

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Fulltime, work from home

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We are searching for a bubbly and communicative candidate who is proactive and passionate about the company's products and the clients they serve. This is a remote (work from home) position and will always be remote.

HelpGrid is part of a group of companies, serving clients for over 15 years generating more money online. The company has always been self-funded. We believe in a constant evolution to grow and adapt.

The Account Manager will act as a point of contact for their clients. All of our business' clients are e-commerce businesses. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find opportunities to generate more revenue for the client and the company.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients and to offer them various solutions to help them make more money via our services.
JOB DUTIES

Act as the main point of contact for the company's clients

Establish, build, and maintain strong relationships with clients to build trust

Identify revenue opportunities for the clients and the company

Respond to clients inquiries received via email, Skype and calls

Multi-task between various inquiries and systems in a fast-paced environment

Resolve problems by investigating the presented issues in our backoffice, consulting with other departments and/or researching under the specific client's account

Actively listen to each client in order to gain perfect understanding of their individualized needs and business

Identify industry trends

Properly manage client's expectations and follow through on commitments

Collaborate with various departments and team members in order to solve inquiries

Exceed expectations

Account Manager Skills and Qualifications:
Organized and Detail Oriented, Analytical, Client-focused Solutions, Strong Verbal and Written Communication, Excellent Interpersonal Skills, Managing Processes, General Consulting Skills, Multi-tasking Skills, Problem Solving, Prioritization, Warm Professionalism, Patience, Focus, Emphasizing Excellence, Positive Attitude, Self-Starter, Motivated, Word and Excel Knowledge
Experience Requirements:

Account Management experience (4+yrs)

Call center / BPO management experience (1+ yrs)

Work-from-home experience (2+ yrs)

Sales experience (2+ yrs)

Affiliate Management experience is a plus

Job Types: Full-time, Contract

Salary: $15.00 to $18.00 /hour

Experience:

account management: 2 years (Required)

sales: 2 years (Required)

customer service: 1 year (Preferred)

Affiliate Marketing: 1 year (Preferred)

Contract Renewal:

Additional Compensation:

Work Location:

Benefits:

This Job Is:

Open to applicants who do not have a college diploma

Schedule:

Company's website:

Benefit Conditions:

Work Remotely:

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Account Manager - Call Center / Affiliate Marketing Environment - United States - Indeed.com

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We are searching for a bubbly and communicative candidate who is proactive and passionate about the company's products and the clients they serve. This is a remote (work from home) position and will always be remote. HelpGrid is part of a group of companies, serving clients for over 15 years generating more money online.

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Full time, Chambersburg, PA. Associate's desired.

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Technical Career Opportunities Available - Apply Within

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GDC provides technical IT career opportunities within our company, as well as placement opportunities with Fortune 500 companies.

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This is a work from home position for TTec.

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Customer Service Representative - Work from Home - USA

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Click the link provided to see the complete job description.

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Degree desired; Kearneysville, WV

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Overview:

AceInfo is currently seeking a Computer Operator I to support our federal project, in Kearneysville, WV. The work hours for this position are Sunday-Wednesday or Wednesday- Saturday from 10:00 pm to 8:30 am.

This is a full-time position in a 24x7 environment, and requires employees to work various shifts, holidays, weekends and occasional overtime. Candidate must be flexible, intuitive, self-motivated, and demonstrate advanced interpersonal skills. Candidate must work well both alone and in a highly structured team environment. The successful candidate is goal oriented, highly productive and projects a strong professional image. Initial s hift assignment expected to be 3rd shift after completion of training.

Responsibilities:

Analyze and enter message traffic from shipping interests concerning vessel travel to U.S. ports and world-wide.

Validate vessel information entered into the databases.

Interface with government and vessel customers.

Provide technical and non-technical customer support services.

Provide alarm response and notification support duties.

Perform logging of daily events and other administrative functions.

Perform other duties as assigned.

Qualifications: Educational Requirements

Degree in an IT field is desired.

Security+ certification required. Must be able to obtain within 90 days of hire.

Required Knowledge, Skills and Abilities

Excellent computer skills and the ability to create high-value deliverables.

Strong interpersonal skills and ability to work within a team environment.

Self starter who can "think ahead".

Clear understanding of application support requirements.

Proficiency with the Microsoft Office tool suite.

Effective communication skills (oral and written).

Strong customer service skills.

Able to meet requirements of System specific training that is provided on site.

Beneficial Knowledge, Skills and Abilities

Familiarity working in an Active Directory environment.

Familiarity working with Windows Server 2008R2 and Windows Server 2012.

Experience with the BMC Remedy Action/Request Tool

Experience with either or both the AMVER and SANS applications

Experience with the NimSoft or other monitoring systems

Use of the Deltek time keeping system

Familiarity with ITIL v3 Framework

Existing knowledge of USCG Business and Support systems is highly desirable

Technical customer support / help desk experience

Proficiency in data entry

U.S. Citizen is required for the position. Candidate must successfully pass a Federal Background Investigation.

Company Information:

Ace Info Solutions, LLC (a Dovel company) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

For nearly 20 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones.

Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability or veteran status.

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Computer Operator I - Kearneysville, WV 25430 - Indeed.com

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Overview: AceInfo is currently seeking a Computer Operator I to support our federal project, in Kearneysville, WV. The work hours for this position are Sunday-Wednesday or Wednesday- Saturday from 10:00 pm to 8:30 am. This is a full-time position in a 24x7 environment, and requires employees to work various shifts, holidays, weekends and occasional overtime.

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Junior Software Quality Assurance Analyst and Tester- Blue Ridge Information Systems

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Junior Software Quality Assurance Analyst and Tester- Blue Ridge Information Systems

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Full-time; Associate's preferred; Martinsburg, WV

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We have an upcoming 5 year contract near Martinsburg. Very important work. We look forward to receiving your resume today!

Required Skills & Experience:

0-3 years of related experience performing the following

Develop and execute software tests to identify software problems and their causes.

Test system modifications to prepare for implementation.

Document software and application defects using a bug tracking system and report defects to software or web developers.

Create and maintain databases of known defects.

May participate in software design reviews to provide input on functional requirements, operational characteristics, product designs, and schedules.

MUST BE A U.S. CITIZEN

Associate's Degree from an accredited university

High School diploma or GED and 2 years of additional experience performing work related to the functional description may be substituted for an Associate's Degree

Education & Certifications

*

National health, vision, and dental plans

Life Insurance

Short and long term disability plans

Incentive and recognition programs

Benefits

Job Type: Full-time

Salary: $33.00 to $41.00 /hour

qa testing: 1 year (Preferred)

Experience:

Work Location:

Health insurance

Dental insurance

Vision insurance

Retirement plan

Benefits:

Schedule:

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Junior Software Quality Assurance Analyst and Tester - Martinsburg, WV - Indeed.com

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We have an upcoming 5 year contract near Martinsburg. Very important work. We look forward to receiving your resume today! Required Skills & Experience: 0-3 years of related experience performing the following Develop and execute software tests to identify software problems and their causes. Test system modifications to prepare for implementation.

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Work from home position. 2-3 mo contract.

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Sutherland is hiring Customer Service Advisors to join our Work-at-Home Team!!

Some people know exactly how to make others feel special. They pay attention, listen carefully, and remember important details. These people have an eye for beauty - in others, in moments, in life. Maybe they have a calming presence or a no-nonsense manner or a peaceful approach or maybe they're just great at keeping cool in a difficult situation. No matter what their unique perspective is, they're the type of person you turn to when you have a question, need advice, or want guidance on the path forward. We're looking for these special people to help us support an award-winning client.

Have a passion for others. You are invested in delivering outstanding customer service in each and every interaction.

Multi-task with the best of them. You think nothing of juggling multiple conversations, tasks, or priorities.

Own the story. Once you start something, you're not satisfied until you've seen it through to completion. It's important to you to be able to sign your name to everything you do.

Fearlessly jump right in. Nothing intimidates you; no one gets under your skin. You have a knack for keeping your head when those around you back down.

Give you the chance to work from the comfort of your own home. No commute, no business professional wardrobe, no terrible office coffee. Your home and all its perks.

Are the springboard to a great career. There are so many amazing opportunities at Sutherland.

We want people who can create the extraordinary - people who are passionate about inspiring the types of experiences that others never forget. Can you touch hearts and brighten days? Do you have what it takes to build loyalty and turn customers into fans for life? Are you ready to join one of the world's most powerful brands and share your passion, creativity, and dedication?

Don't miss this opportunity to work from home with Sutherland.

The world is waiting. Leave your mark.
Qualifications

Our most successful candidates have:

High School diploma or equivalent

Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)

Direct client contacts technical support experience

Excellent verbal and written communication skills

Strong problem-diagnosis and problem-solving skills

Multi-tasking skills, showcased using several applications

Experience working with CRM applications (preferred)

Ability to be goals oriented

Strong communication skills and ability to express ideas clearly

To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone

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Work-at-Home - Customer Care Support - 2 to 3 Month Contract - USA Work at Home, USA Work At Home | Sutherland Global Services

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Sutherland is hiring Customer Service Advisors to join our Work-at-Home Team!! Some people know exactly how to make others feel special. They pay attention, listen carefully, and remember important details. These people have an eye for beauty - in others, in moments, in life.

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Entry Level, Kearneysville, WV. (Click box below)

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Work from home position; experience and Bachelor's degree needed.

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DESCRIPTION

Amazon delights millions of customers around the world. Meet the behind the scenes team that enables our Operations and Human Resource Leaders to make informed decisions. The Amazon PeopleInsight team builds reporting and analytics tools for our teams that fulfill customer promise every day. Whether it is Fulfillment Center team that delivers your Prime order in two days, our Amazon Locker team that lets you pick up your package anytime that is convenient for you, our Prime Now team getting you lunch in under an hour, or one of many more, the PeopleInsight group is there providing people metrics along the employee life-cycle for our global operations businesses. In addition to standard reporting, we leverage predictive analytics using ML to help our leaders focus their efforts in ways that will engage, retain and grow their associates.

We are now looking for a Software Development Engineer!

Roles and Responsibilities:
You will work as a full-stack developer using the latest AWS and NoSQL technologies to build responsive Java based web applications in a distributed service oriented architecture. You will work as part of a sustainable paced agile team and will play a technical hands on leadership role in your team giving you the responsibility, authority and autonomy to succeed. You will have a system-wide, architectural view of the solutions that you build. You will be involved in every aspect of the process - from idea generation, business analysis and technical design through to software development using the latest technologies and design patterns.

You are our ideal candidate if you have a great deal of knowledge in handling high volume data and building data pipelines and databases. You are someone who thrives in fast-paced environment where problems are not always crisply defined and the challenges offer unlimited potential for innovation. You are a self-starter who can dive into a project with limited guidance and are as passionate about creating compelling experiences for customers as we are. Come join us to shape the future of people data at Amazon!

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

PeopleInsight team is moving the Amazon HR forward on its mission to become the earth's most scientific HR organization. We have a variety of exciting, technically-challenging, business-impacting projects identified which contribute to this vision. Your work will directly impact not only Amazon's bottom line by inserting science into HR but will also impact the lives of our associates and leaders in Operations. Come change the world with us!

BASIC QUALIFICATIONS

· Bachelor's degree in Computer Science, Electrical Engineering, or related field
· 3+ years of experience in at least one modern programming languages (Java, C/C++/C#, Objective C etc) with strong base in object-oriented design and development.
· Experience with AWS services, Relational Databases, SQL
· Proficiency in design and analysis of algorithms and data structures
· Experience with designing, building and deploying scalable; highly available systems
· Understanding of web services technologies such as REST, SOAP, HTTP, JSON
· Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
· Experience with modern tools and environments (e.g., XML, web services, version control systems, bug/issue tracking tools)

PREFERRED QUALIFICATIONS

· Master's degree in Computer Science, Electrical Engineering, or related field
· Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, unit testing, code reviews, source control management, build processes, testing, and operations
· Experience translating design mockups, prototypes and user stories into working applications
· Experience and willingness to mentor more junior engineers and help them develop their skills and leadership
· Demonstrated passion for user experience and improving usability abilities

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

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Amazon delights millions of customers around the world. Meet the behind the scenes team that enables our Operations and Human Resource Leaders to make informed decisions. The Amazon PeopleInsight team builds reporting and analytics tools for our teams that fulfill customer promise every day.

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Full-Time, Euclid, OH location.

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Amazon hiring HR Assistant I in Euclid, Ohio, United States | LinkedIn

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The Ops Admin role is a hands-on role that provides Human Resources support to our fulfillment centers. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement.

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This is a quick reminder to make sure your resume is up to date before you apply for positions! Need someone to take a look at it? Email me! Bsherman@valley.edu

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Temporary remote position; Colombus, OH.

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Data Entry Specialist (Remote) - Columbus, OH - 04870-9502535117

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OfficeTeam is looking for a detail-oriented, driven, and organized individual to join growing organization's data entry teams in Columbus, OH.This position is a remote opportunity and requires a self-starter who has the drive to work independently at

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Work from home positions. VA, MD.

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Job Description

General Purpose

The Account Manager plans, coordinates, and directs the support service delivery on client accounts. This position takes the lead role in client interaction ensuring client satisfaction and providing account direction. Specific expense, revenue, and profit goals are established. The Account Manager is measured by the wellbeing of her/his account-specific financials, client satisfaction, and employee development and retention.

About SYKES

SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Required qualifications, skills and experience

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Manage defined support services including planning, development, implementation, and maintenance for one or more accounts.
* Meet or exceed account objectives for revenue and gross profit? Facilitate effective and appropriate communications between account management team and support services staff within the call center
* Develop and maintain client rapport and ensure client satisfaction as measured by end user satisfaction, client surveys, another client feedback
* Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans.
* Develop, grow, and maintain employee experience, capability, morale, and job satisfaction
* Maintain a high level of understanding with regard to the client and their industry to assist sales staff in identifying new business opportunities
* Communicate regularly with upper management regarding performance and areas that are out of compliance with contractual agreements
* Define measurement systems to accurately monitor and report performance metrics and client satisfaction to the client, the company, and our employees.
* Assures that contract documentation and information is up to date and files are maintained
* Provides accurate, timely, and professional written, statistical and verbal reports to management for historical, current status, and forecasting purposes (including, but not limited to, budgets, pricing, revenue, staffing, training, seating, etc.).

Desired qualifications, skills and experience

EDUCATION and/or EXPERIENCE

* Bachelors Degree preferred, with 1-2 years' experience in call center management, or an equivalent combination of education and experience.

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Account Manager - Work From Home, United States

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General Purpose The Account Manager plans, coordinates, and directs the support service delivery on client accounts. This position takes the lead role in client interaction ensuring client satisfaction and providing account direction. Specific expense, revenue, and profit goals are established. The Account Manager is measured by the wellbeing of her/his account-specific financials, client satisfaction, and employee development and retention.

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Work from home, remote, Bachelor's degree needed.

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DESCRIPTION

Join Amazon's Employee Resource Center (ERC) team and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees, in the form of accurate, consistent, and timely responses to inquiries from various contact channels - phone, web case and chat. The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams. The ERC team is comprised of approximately 900 associates supporting Amazon employees in 49 countries and 14 languages. ERC associates are located in eight locations globally.

We are currently looking for an ERC Contact Center Team Manager to join our team. The ERC Contact Center Team Manager sets the vision, direction, and culture of their teams by managing team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction. They identify broader customer impacting issues and implementing solutions to drive quality and productivity while achieving real time desired service levels. ERC Contact Center Team Manager is also responsible for all budgetary, people development and operations objectives for ERC.

This individual will manage and lead a team of ERC contact center agents who are provide services in the disability, leave, and accommodation space. They will coach and mentor the team to ensure performance objectives are met, build positive employee relations, and build leadership strength within the ERC. ERC contact center agents in the leave, disability, and accommodation space are highly skilled employees who serve as the first point of contact for all leave, disability, and accommodation questions.

If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed agents and specialist, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you're looking for!

Successful candidates will demonstrate:
· Strong internal and external customer service focus.
· Drives quality and productivity of team to deliver a consistent bar raising employee experience.
· The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development. Passion for innovative solutions and process improvement.
· A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement. Be comfortable with high volume workload and not be afraid to "roll up your sleeves."
· Experience with rapid and complex changing work environment.
· Success in creating and driving effective employee relations, retention and reward programs.
· A strong solutions focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions.
· Assists in developing and implementing training programs to improve the quality and productivity of the team.

BASIC QUALIFICATIONS

· Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike).
· 4+ Years of related management experience. Contact center experience a must.

PREFERRED QUALIFICATIONS

· Basic US legislation Leave of Absence and Accommodations knowledge.
· 1 year of Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.
· Knowledge of US federal and state leave and disability laws
· Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities.
· Strong systems knowledge. Experience PeopleSoft, Oracle, SAP, ADP or other HR management and Payroll systems as well as call center applications
· Ability to handle projects using the Project Management principles and methodology
· Experience conducting interviews and making effective hiring decisions
· Demonstrated customer service and communication skills, both verbal and in writing.
· Strong judgment and instincts. Ability to manage escalations to resolution
· Able to audit self and others for a very high level of accuracy

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Join Amazon's Employee Resource Center (ERC) team and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees, in the form of accurate, consistent, and timely responses to inquiries from various contact channels - phone, web case and chat.

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Intern- Service Management- Dovel Technologies

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Intern- Service Management- Dovel Technologies

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Intern, 20-20 hr/week, Kearneysville, WV location.

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AceInfo is currently seeking an Intern to support our federal project, in Kearneysville, WV.

If you are looking for an opportunity to gain real-life IT experience, earn a real-life paycheck, and get on the fast track to an IT career, look no further than the Ace Info Solutions Intern Program. This is a hands-on technical, on-the-job training position for candidates enrolled in Associate or Bachelor's degree programs.

Paid internship position at the United States Coast Guard Operations Systems Center located in Kearneysville, WV.

Schedule

Part-time: Typically 20-29 hours per week. Work days/hours can be flexible (within M-F normal business hours) to accommodate your academic schedule.

Typical work assignments include, but are not limited to:

Work closely with AORs to coordinate activities, such as server moves and renames

Provide CTS Server Services assistance

Monitor ticket queue and assist customers

Assist in tracking vulnerability mitigation

Assist with the collection of audit/assessment artifact

Assist in creating formal reports documenting efforts required, as well as conclusions and recommendations for supporting capacity management, system onboarding, and procurement decisions

Create, manage and review documentation

Required Education:

Currently enrolled in an accredited Computer Science, IT Engineering or related degree program.

Security + Certification required. Certification can be obtained while undergoing background check.

Required Knowledge, Skills And Abilities

Ability to work well in a team environment, promote customer service and handle complex technical issues

Ability to work independently with minimal supervision

Familiarity with Network implementation and maintenance

Use of standard office applications Word, Excel, PowerPoint, Visio, Project, Outlook.

Understanding of infrastructure technology such as server, storage, network

Must be able to work closely with the technical team and various users / stakeholder representatives.

Active security clearance highly desired

U.S. Citizenship is required for the position. Candidate must successfully pass a Federal Background Investigation to obtain a Public Trust Clearance.
Ace Info Solutions, LLC (a Dovel company) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

For nearly 20 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones.

Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability or veteran status.

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Dovel Technologies hiring Intern- Service Management in Kearneysville, West Virginia, United States | LinkedIn

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AceInfo is currently seeking an Intern to support our federal project, in Kearneysville, WV. If you are looking for an opportunity to gain real-life IT experience, earn a real-life paycheck, and get on the fast track to an IT career, look no further than the Ace Info Solutions Intern Program.

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Work From home position. Associate's degree preferred.

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Network Administrator, Remote- Robert Half

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Network Administrator, Remote- Robert Half

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IT support specialist role. Full-time, remote.

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Network Administrator - Remote - Savannah, GA - 01120-0011362696

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Robert Half Technology IT Search is currently sourcing for a Network Administrator and IT Support Specialist located in Savannah. The IT Support Specialist should have a broad background in Networking, Systems, Computer Break/fix and other areas of T

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Remote Position; full time and part time.

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About us:

Slingshot Technology, Inc is one of the best Utah start-ups, and we've been recognized by Inc Magazine as one of America's fastest growing companies (#146!!!). We have our HQ in Orem, Utah, with representatives working from their homes in the following states: Arizona, Idaho, Nevada, Oklahoma, Texas and Utah. Slingshot believes in a world where conversations matter, where technology enhances human interaction instead of replacing it, and where people can effortlessly connect with service providers that help home feel like home.

**Must be a resident in any of the following states: Arizona, Idaho, Nevada, Oklahoma, Texas and Utah**

**We are hiring for both full-time and part-time positions**
Work From Home with Slingshot Technology, Inc.

About the Role:

As part of our Customer Service team, you'll interact with customers from across the United States - all from the comfort of your own home! Slingshot CS agents act as ambassadors for the brand and product we represent - answering questions, providing solutions, multitasking while paying attention to detail all while delivering the WOW factor.
Requirements
What You'll Do:

Provide the best darn customer service this side of the Mississippi, and maybe the other side too...

Work in the peace of your own home

Fielding inbound customer calls and resolving customer care concerns

Maintaining and scheduling routes and notifying customers of upcoming services

Aiding in data entry, file keeping, and office organization.

Keeping accounting records and check logs

Ensuring invoices are accurate and that accounts are charged appropriately

Learn from a top notch Customer Service team, dedicated to helping you grow and reach your personal goals

What You've Got:

A knack for speaking with people who have diverse backgrounds, and different world views

Awesome verbal and written communication skills

An upbeat and eager attitude; ready to get your boots dirty at a fast pace environment

A habit of meeting or exceeding goals

Passion for being better tomorrow, than you were today

Salary: $11.00 per hour

A private room that NO one else will need to be in or use during your scheduled shift

Your residence must be able to have low noise levels during your scheduled shift

Cannot have other distractions or obligations (e.g. childcare responsibilities, etc.)

Pants not required

Windows PC's are recommended, however, Mac's may be used if you meet certain criteria, see below.

Your computer may fail to meet one or two requirements with an exception given by the tech team.

You will need 2 monitors, a USB headset, webcam, and your computer connected via Ethernet cable minimum to work.

Hardware Requirements: Windows Computers - Quad Core 2.5 GHz or better - Windows 8 Home Premium or laterApple Mac - Core i5 1.7 GHz or better (comparable) - Yosemite OS X 10.10 or laterBoth Windows & Mac - 8GB DDR3 or better - 20GB+ free space.

Minimum Screen Resolution: 1 must be at least 1680x1050 & 2nd can be any resolutionNetwork Requirements-Router must be accessible to you

Able to hard-wire an Ethernet cable from your router to your computer (wireless not allowed)

Internet Connection must be Cable (coaxial) or Fiber Optic.

DSL, Satellite, Wireless (mobile data), or Dial Up connections are not permitted.

Must be able to pass Five9 Network Pre-qualification Test which will be administered by a Tech Team member

Benefits

The flexibility to work from home

A generous PTO allotment gives you the time to build the underground crime empire you've always dreamed of

Hang-gliding accident? Flesh-eating bacteria? We've got a Health Care plan for that

We'll help you prepare for your future like a squirrel caching acorns with a matching 401(k)

You may not be the Pewter City Gym Leader, but we'll hook you up with a Gym Membership anyway!

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Customer Service Representative (full time and part time) - Remote - Indeed.com

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About us: Slingshot Technology, Inc is one of the best Utah start-ups, and we've been recognized by Inc Magazine as one of America's fastest growing companies (#146!!!). We have our HQ in Orem, Utah, with representatives working from their homes in the following states: Arizona, Idaho, Nevada, Oklahoma, Texas and Utah.

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Temporary, full-time, remote position.

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100% Employer paid Benefits options - Medical, Dental, Vision, Prescription

Traditional and Roth 401k with company matching

Continuous beverage service

Fun employer-sponsored events

A collaborative team culture

Consistent/set work hours

Challenging non-redundant daily duties

A voice in how things get done

Access to ongoing training

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains "at will".

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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Product Assistant (Temp) - Liquid Web - Career Page

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100% Employer paid Benefits options - Medical, Dental, Vision, Prescription Traditional and Roth 401k with company matching Continuous beverage service Fun employer-sponsored events A collaborative team culture Consistent/set work hours Challenging non-redundant daily duties A voice in how things get done Access to ongoing training This job description is only a summary of the typical functions of the position.

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Information Technology Support Technician I- Cuyahoga County Board of Developmental Disabilities

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Information Technology Support Technician I- Cuyahoga County Board of Developmental Disabilities

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A+ Certification Needed, Cleveland, OH location. (Click box below)

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Work from home, temporary.

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VOLUNTEER position, remote,  part-time. Opportunity to gain some experience. Not a paid position.

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*Note: The following is an opportunity for volunteer, part-time, flexible work. Please DO NOT APPLY if you are only looking for paid employment.* This is a work at home position.
Are you interested in learning the ins and outs of a nonprofit organization in a challenging, rewarding environment? The nonprofit news organization WhoWhatWhy is seeking an HR Recruiter to help us lead our efforts in hiring world-class talent.

We are looking for a passionate, high energy individual with a keen eye for talent and up to date on industry innovations. You will play an instrumental role in our ability to scale our organization, From volunteer pipeline generation to closing candidates, you will own the entire recruitment process and candidate experience.

In addition to doing groundbreaking work, this role will be pivotal in establishing a culture of openness, positive communication, and continuous learning.
Who We Are
WhoWhatWhy is a news organization and community providing the public with high-quality investigative and analytical forensic journalism on the great issues facing humankind. A nonprofit that accepts no advertising, we are staffed largely with skilled volunteers dedicated to elevating public awareness and fostering a more vigorous democracy.
Expectations
You will work remotely and on your own schedule as we believe remote work is essential to cultivate a productive and happy culture. We also require a minimum commitment of 10-15 hours a week (Though doing more is not discouraged!). Because our staff is spread throughout the world, we communicate mostly through Slack and email, and team members are requested to be highly responsive in a timely manner. All staff is required to respond to emails on a daily basis.
To Apply
Please send us a resume and carefully reasoned, a customized cover letter that outlines your experience, skillset and explaining why you're a good fit for this position. If there is no option to attach a cover letter, please send cover letters to hr@whowhatwhy.org. Our mission must resonate deeply with you. We will not review applications that appear to be mass submissions. You must confirm your understanding that this is a volunteer position
Qualifications

The ability to effectively recruit qualified candidates for position openings. This includes using new and creative recruiting methods, sources, advertising and events to ensure qualified and diverse candidate pools.

Knowledge of recruitment processes, creative/strategic talent sourcing techniques, resume evaluation, candidate assessment, and interview techniques, and matching position to best candidate.

Strong understanding of recruiting-related metrics and reporting.

Exceptional communication skills, time management, and attention to detail are key attributes in this role

Bachelor's degree in Human Resources Management, Business Administration, or related field

3+ years of relevant working experience

Ability to quickly build relationships with hiring managers, colleagues, and candidates to meet hiring objectives.

PHR/SHRM-CP certification preferred but not required

Responsibilities

Partnering with leaders and HR to understand both current and future organization needs.

Own and manage the entire recruitment process

Draft/create job descriptions, analyze resumes, and determine appropriate matches for vacancies.

Identifying creative sourcing techniques and strategies to find, connect with and recruit top talent.

Focused on results, ability to drive the recruiting process and provide responsive follow-up to both candidates and hiring teams

Implementing creative employee relations programs to retain talent, maintain morale throughout their assignments, and promote candidate referrals.

Partnering with the business to understand our current market position and working to continuously build on our presence and brand with target demographics.

Contribute to Talent Acquisition's effort of redefining recruitment processes of employer branding, social media, revamping job descriptions, and the candidate experience

Monitor key recruitment metrics and interpret data for strategic recruiting campaigns

Perks

Work in an exciting, up-and-coming organization in a crucial and societally relevant field

Interact with people at all levels

Learn the nuts and bolts of nonprofit operations

Collaborate with smart, accomplished coworkers

Have fun and make a difference

smgCaP2WDi

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HR Recruiter - Talent Sourcer (Volunteer) - Remote - Indeed.com

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Note: The following is an opportunity for volunteer, part-time, flexible work. Please DO NOT APPLY if you are only looking for paid employment.* This is a work at home position. Are you interested in learning the ins and outs of a nonprofit organization in a challenging, rewarding environment?

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Remote Data Entry Clerk- USASurveyJobBoard

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Remote Data Entry Clerk- USASurveyJobBoard

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Work from home, Cleveland, OH.

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Earn at Home Panelist Program - Customer Support Rep - Data Entry Agent - Work from Home & Part Time

We are presently looking for on-line assistance in our work at home Panelist Program. This is a genuine possibility for somebody who delights in sharing point of views concerning products, services and also trends in todays market area. As a Team Member, you will be executing various jobs such as on-line data entry, performing e-mail response, evaluations, studies as well as other online jobs. This work from home job opportunity is extremely rewarding and will certainly help shape the market and also influence brand-new products coming to market. In some cases you will also get to see items prior to the general public and also even take part in evaluating them online.

Entry Level Skills

Legitimate high-speed internet access.

Solid outgoing personality with remarkable communication abilities and also great work ethic.

Data entry and solid organizational abilities.

Knowledge with personal computer and have at least an ordinary working degree typing capability.

Effective listening and logical abilities, along with the capacity to summarize info as well as offer options.

You must be professional and positive and additionally possess a high degree of self-motivation as well as have the capacity to function individually in your job.

Excellent Operating Entry Level. Personal Computer, less than 4 years of ages.

Outstanding time management and administrative skills with a keen focus to detail.

Various other Requirements: This is an online work at home position, so you will be required to have the following:

Full-time & Part-time telemarketing position jobs.

We welcome you to apply if you are the kind of person that is self-motivated and also comfortable working on your own at home, take pleasure in such job as email customer support, data entry and review products, then you are the person we are seeking.
Data entry clerks come from all various backgrounds including, data entry, telemarketing, customer support, sales, clerical, secretary, administrative assistant, receptionist, telephone call facility, part-time, retail.

RequirementsMust be 16 year of age or older.
Must be proficient with basic PC skills.
Must have an internet connection.
Basic english written language.
Basic english spoken language.
Computer with internet access.
Quiet working area away from distractions.
Must be able to working independently and get the job done.
Desire to learn skills to successfully work from home.

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UsaSurveyJobBoard hiring Remote Data Entry Clerk - Operate At Home in Cleveland, Ohio, United States | LinkedIn

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Earn at Home Panelist Program - Customer Support Rep - Data Entry Agent - Work from Home & Part Time We are presently looking for on-line assistance in our work at home Panelist Program. This is a genuine possibility for somebody who delights in sharing point of views concerning products, services and also trends in todays market area.