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http://jobs.hiltongrandvacations.com/our-hiring-process.php

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2. Maslow Hierarchy theory (Caterina Jaume, 2014)

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2. Maslow Hierarchy theory (Caterina Jaume, 2014)

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- a practice of advertising within a company.

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-Hilton hotel advertise a new or recently vacated position within the company to existing employee, in other word, employee referrals. A research show employee referrals tend to offer well-qualified applicants.

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- Besides, Hilton also recruit employee through company website. Candidates can apply job by filling up the form online.

•http://jobs.hilton.com/

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-Moreover, Hilton has developed Talent Network, which enhance a candidates’ job search process and application process. Hilton will stay connect with anyone who join this network, no matter you choose to apply or just leave your information. Candidates may : receive alert with new job opportunities that match your interest, receive relevant update from the organization.

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-an elimination of the candidates that not match the minimum requirements as in term of skills and knowledge or education for the job position required. For instance, a front desk supervisor. They should have excellent communication skills by interact with hotel guests and they are required to posse bachelor’s degree certificate from a well known 5 star hotel which meet company’s job specification.

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-Candidates are allowed to take the test that is build specially to check whether the candidates’ intelligence and other attributes match the job position. For instance, a front desk supervisor should have problem-solving skills and critical thinking to solve any situation which happened in hotel on spot. This is important because it create customer loyalty towards hotel by provide excellent service.

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-In this process, Hilton hotel eliminate all those candidates that fails to address the expectation of interviewing panel in the organization. Candidates who pass the initial interview, get opportunities to accept the job offer.

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- conduct employees through external recruitment tools such as newspaper advertisement, college recruiting which known as internship.

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-•Hilton hotel has built a good relationship with management institution such as KDU University in order to recruit the fresh and best talent candidates.

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- Screening
- Employee Test
- Interview

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-Employees who have left the organisation at past can be another source of recruitment. Due to downsizing of organisation, compulsory retirement some employee need to leave organisation temporarily or permanently. Such employees become familiar with organisational structure, style, working environment and system. They posse required skills and experience in specific job position. So, rehiring becomes more appropriate source of recruitment and it doesn’t take much of time.

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RECRUITMENT

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SELECTION

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•Attitude is refer to a person’s thought, manner and general disposition towards another person. Attitude can either be positive or negative which reflected in their behavior. The manager’s task is to find someone who is more positive than negative. Asking behavior-based questions during the interview can perceive a candidate’s attitude. Smart recruiters look for attitude over skills because most skills can often be gained, while attitude is harder to change. In our opinion, a candidate with a better attitude but lack of job-skills compare with a candidate who has the right skills but display a less desirable attitude towards the organisation, is more likely fit well into the organisation, as training on the job to build skills is often not that difficult.

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– It is important to hiring process, especially hospitality industry. Hilton Hotel should analyze the individual origin and belonging along with ensuring no criminal industry. The manager should determine whether the candidates’ personality is extrovert or introvert, does he/she have team spirit and expect to work together with other worker. All of these factors would involves candidates’ work performance and even company’s reputation.

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                                                                                                                                                              GROUP MEMBERS

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                                                                                                                                                              GROUP MEMBERS

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What is the first hotel company that comes into your mind when you want a distinctive place to stay? No doubt you will think of the hotel that was awarded the Best City Hotel—Hilton Hotel. Hilton hotels are the most recognized name in the lodging industry, spanning the lodging sector from luxury and full-service hotels and resorts, extending from stay suites to focused service hotels. Hilton Kuala Lumpur has received more than 100 awards since the hotel's inception with impeccable credentials. Hilton Hotel Kuala Lumpur is a 5-star business hotel situated at the heart of the vibrant KL Sentral (Hilton Kuala Lumpur, 2017). It is a member of Hilton Hotels & Resorts family. Hilton Hotel is an organization that provides upscale services ranging from catering to premium accommodations and business convenience. The organization focuses on needs of leisure and business travelers who desire quality and prestige services. Hilton Hotels are well-known for their featured world class accommodation with high standard of service for which Hilton Hotels are renowned for. On top of that, business travel has always been one of their top priorities. Hilton Business Meeting Centers are widely known on an international scale. Hilton Hotels has led the way with innovations for executives for business purpose ever since 1919 (Hilton Hotels & Resorts, 2017). Nevertheless of their success in their industry, Hilton still strives to improve, upgrading from the best to its beyond.

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                                   Esteem

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                                   Esteem

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Hilton improve their hotel's image and status by providing the best spas and personalized services, and also having a social networking site.

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                                       Social

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                                       Social

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Hilton is one of the most hospitable company in the world, they create heartfelt experiences for all their guest by providing them recreational and collective areas.

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                                    Physiological

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                                    Physiological

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These are the most basic needs that Hilton offer their clients such as facilities, air conditioning, heating and Wi-Fi.

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                                      Safety

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                                      Safety

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Hilton guarantees protection and security in the hotel as included.

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                        Self-Actualization

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                        Self-Actualization

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Hilton's hotel managers has the sense of achievement and personal growth, which has led the company to success.

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-Technicians will be called upon to carry out diagnostic tests or repair the conditions of the complex systems to avoid breaking downs of core systems that will result in inconveniences or even disasters to the business. This is utmost important to Hilton Hotel as they are responsible for the safety of their guests.

- Renovation workers are responsible to redecorate the hotel room designs according to trend. They perform renovation jobs from time to time, to keep the rooms fresh and new through activities like repainting of walls.

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(Hilton Hotels South East Asia, 2015)

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Housekeeping in Hilton Hotel. Their main duties are cleaning and getting the room ready for the next guest visit. House keepers are generally assigned by their supervisors to clean the rooms of the entire block and they are required to plan and distribute the task among themselves. They are not required to report their progress to the supervisor as long as they get their work done in time and according to standards.

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Based on the hierarchy below, there will have a person who holding the highest position in the hospitality-management group.
The head of hospitality-management group will command and supervise the heads of departments such as Food and Beverages, Conference and Banqueting, Reception, Housekeeping and Security.

The heads of the departments who are known as managers or supervisors lead, motivate and delegate tasks to the employees under their respective departments.

Every manager needs to have job skills in order to manage and do their jobs well.
They have to manage their departments’ employees based on the department composition in order to carry out their works effectively.

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A group is two or more individuals or a group of people that work together and are independent in achieving a common goal. For example, a group of coworkers either form from a same or different departments within the organization (Merriam-Webster, 2017).

Command groups are determined by the organization chart and composed of individuals who report directly to a given manager.
Task groups are obligated to make specific contributions to the goals of the organization, they will be orientated to short-term tasks.
Self-managed team is a small group of employees whose members determine, plan and manage their day-to-day activities and duties under no supervision.

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                                                                                                                                                                     References

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                                                                                                                                                                     References

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Teo Xinyi                  0330478

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Esther Tan Hui Yin      0331294

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Wong Yee Wah            0330854

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William Jude                0330771

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HILTON KUALA LUMPUR | HILTON HOTELS & RESORTS GLOBAL MEDIA CENTER

Hiltonworldwide.com. (2017). Hilton Hotels & Resorts Hotel Development | Malaysia | Hilton. Available at: http://hiltonworldwide.com/development/regions/asia-pacific/malayasia/hilton-hotels-and-resorts/ [Accessed 3 Dec. 2017].

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201709HRM30105106776

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ANON

Www3.hilton.com. (2017). Kuala Lumpur Hotels | Hilton Kuala Lumpur | Kuala Lumpur,. Available at: http://www3.hilton.com/en/hotels/malaysia/hilton-kuala-lumpur-KULHIHI/index.html [Accessed 30 Nov. 2017].

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UNIT 18 HUMAN RESOURCES MANAGEMENT ASSIGNMENT HILTON | ASSIGNMENT HELP

Locusassignments.com. (2017). Unit 18 Human resources management Assignment Hilton | Assignment Help. Available at: https://www.locusassignments.com/solution/unit-18-human-resources-management-assignment-hilton [Accessed 30 Nov. 2017].

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JAUME, C.

Maslow’s Hierarchy of Needs in the Hospitality Industry | Winhotel

Jaume, C. (2017). Maslow’s Hierarchy of Needs in the Hospitality Industry | Winhotel. Winhotelsolution.com. Available at: http://www.winhotelsolution.com/en/blog/hotel-news/maslow-hierarchy-hospitality-industry/ [Accessed 3 Dec. 2017].

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SECURITY MANAGER JOB DESCRIPTION | MONSTER.COM

Monster Hiring Resource Center. (2017). Security Manager Job Description | Monster.com. [ Available at: https://hiring.monster.com/hr/hr-best-practices/recruiting-hiring-advice/job-descriptions/security-manager-job-description.aspx [Accessed 3 Dec. 2017].[Accessed 3 Dec. 2017].

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FRONT OFFICE MANAGER JOB DESCRIPTION

Caterer.com. (2017). Front office manager job description. Available at: https://www.caterer.com/careers-advice/job-profiles/front-office-manager [Accessed 3 Dec. 2017].

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WHO IS A FOOD & BEVERAGE MANAGER? | INTERNATIONAL HOTEL SCHOOL

International Hotel School. (2017). Who is a Food & Beverage Manager? | International Hotel School. Available at: https://www.hotelschool.co.za/who-is-a-food-beverage-manager/ [Accessed 3 Dec. 2017].

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DEFINITION OF WORK GROUP

Merriam-webster.com. (2017). Definition of WORK GROUP. Available at: https://www.merriam-webster.com/dictionary/work%20group [Accessed 3 Dec. 2017].

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HOUSEKEEPING | JOBS IN HOTELS

Jobsinhotels.co.uk. (2017). Housekeeping | jobs in hotels. Available at: https://www.jobsinhotels.co.uk/hotel-housekeeping-job-descriptions.html [Accessed 3 Dec. 2017].

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FOOD AND BEVERAGE MANAGER JOB DESCRIPTION | SNAGAJOB

Snagajob.com. (2017). Food and Beverage Manager Job Description | Snagajob. Available at: https://www.snagajob.com/job-descriptions/food-and-beverage-manager/ [Accessed 3 Dec. 2017].