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Making report
- Interview with the manager
- Video making

Done my internship. Yeayyyyyyy

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Order Taker & Payment DT
- I need to take order from customer @ DT
- Receive payment from customer

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Order taker @ DT
- Taking order for DT
- Taking payment from the customer

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Mc Cafe
- Since mc cafe required skill, I was place at mc cafe to learnt how to make coffee
- It was so hard at first but I manage to improve my skill by doing coffee.

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Taking order at Counter.
- I need to take order for the customer
- Greeting customer with friendly
- Suggest the promotion to customer
- Received payment.

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Keeping the Lobby
- I need to clean up all the mess by the customer
- I need to swap and mop the floor.
- I need to ensure the lobby is clean and tidy.

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Today, I still responsible in preseter of DT.
- I need to prepare drink and deliver the right pack of product to customer.

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Presenter @ DT
- I need to give pack of product to customer
- Must ensure that customer receive the right pack of product

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Drink drawer
- making drink for the DT.
- Making ice cream & dessert

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- Drive thru runner
- Since the lack of worker during busy time. I need to cover runner job.
- Packing the product

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- I was resposible in kitchen.
- Vet area
- Required to fry the patties, nuggets and apple pie.
- Packing the apple pie
- Stock up the patties and nuggets

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- I was responsible with the party @ Mcd.
- Helping GEL with game planning
-Being mascot to entertain kids.

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Off dayyyyyyyyy!!!!!!!!!

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- Continue being grill meat again
- The patties for meat consists of two types; 4:1 and 10:1.
- 4:1 patties are bigger and used for burgers like smoky grilled beef while the 10:1 are smaller and used for burgers like double cheeseburger.

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Grill meat at night shift, I have to do closing.
- Closing starts at 12 am.
-Require to clean the grill

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Mc Cafe
- Preparing the drink
- Need to prepare drink for the walk in customer and Drive Thru
- Send the drink to DT customer
- Clean the coffee machine

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Calculate waste product
- Calculate ice cream waste
- Calculate product waste

Counter OT
- Taking order
- Drink Drawer

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Counter OT
- Taking order
- Making drink (Drink Drawer)
- Cleaning

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Frying fries

- As usual, hardest part for me as I need to handle with hot air and oil.

-Need to ensure the fries is ready, fresh and nice to eat.

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Presenter for counter

- Ensure the product that given by runner is correct

- Collect the drink and put in the tray

- Ensure there is no missing item

- Call customer by number

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Mc Cafe
- Preparing the drink
- Need to prepare drink for the walk in customer and Drive Thru
- Send the drink to DT customer
- Clean the coffee machine

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Mc Cafe
- Preparing the drink
- Learn to make coffee
- The coffee maker require skill and talent
- Preparing the cake & muffin to customer

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Lobby
-Cleaning the table
-Mopping and swepping
- Ensure the lobby area is clean

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OFF DAYYYYYYYY!

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Prep Line
- Grill the patty (for grill burger)
- Grill the onion
- Prepare the bun
- Putting patty

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Prep Line
- Preparing the bun
- Putting patty
- Transfer to wrapping
- Preparing porridge

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Vet Line
- Fry the patty
-Restock the patty
- Packing pie
- Cooking porridge

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Vet Line
- Frying the patty
- Acknowledge the patty
- Frying nugget
- Filtering the oil

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Vet Line
- I am responsible to fry the patty
- Packing the pie
- Restock the patty

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Counter Order Taker
- Taking Order
- Make drink

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Drive Thru
- Be a presenter
- Make sure the order given by runner is correct
- Pass the product to customer
-Apply FAF
- Must complete in 30 sec

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Drive Thru
- Be a presenter
- Make sure the order given by runner is correct
- Pass the product to customer
-Apply FAF
- Must complete in 30 sec

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Night Shift
- Cleaning job
- Cleaning the kitchen area
- Scrubbing

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Guest Experience Leader (GEL)
- handling party
- be a mascot
- arrange the game for the kids

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Guest Experience Leader (GEL)
- helping my friend (GEL) to handle party.
- Packing for the party pack.

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Drink Drawer (DT)
- Be a presenter.
- Make sure the order that given by runner is correct.
-Pass the product to customer
-Must apply FAF (Fast, Accurate and Friendly)
- Complete time in 30 sec
- Repeat

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Runner Product DT
- Packing the product
- Ensure product is correct
-Make Ice cream

Runner Product for counter
- Putting the correct product in tray
- Ensure the product is correct

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Runner for DT
-Packing the product
-Ensure product is correct
- Make ice cream

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Order Taker DT

- COD 2 for drive thru

- Taking order

Drink Drawer @ DT

- Prepare drink for DT

- Make dessert for DT

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Prep line.
- Grill patty
- Packing Porridge
- Packing Burger

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Kitchen
- Preparing porridge
- Packing the burger

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Guest Experience Leader (GEL)
- helping my friend (GEL) to handle party.
- handling party for customer
- arrange games for kids
- be a mascot for the kids

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Kitchen
Handling grill
- grill the patty
- grill the bread

Handling fries
- Frying fries
- Packing fries

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Kitchen
- preparing burger
- preparing porridge
- the product must be prepare based on the screen

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Presenter for counter

- Ensure the product that given by runner is correct

- Collect the drink and put in the tray

- Ensure there is no missing item

- Call customer by number

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OFF DAYYYYYYY HORRAYYYYYYY!

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McCafe
- Cover barista job
- Make coffee

Counter Presenter
- Prepare condiment after runner put all the product in tray
- Serve the food to customer

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McCafe
- Learn how to make coffee

Lobby
- Ensure the lobby is tidy and clean
- Sweep and mop
- Clean the window glass
- Clean up the table.

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Lobby
- Ensure the lobby is clean
- Sweeping and mopping the floor
- Clean the glass window
- Clean up the table

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Runner for counter

-          Read screen monitor

-          Ensure the product is dining or take away

-          Prepare food based on “First in First Out”

-          Hand the tray to presenter

-          Repeat all day

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Drive Thru
- Be a presenter
- Make sure the order given by runner is correct
- Pass the product to customer
-Apply FAF
- Must complete in 30 sec

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Drive Thru Presenter
- Be a presenter
- Make sure the order given by runner is correct
- Pass the product to customer
-Apply FAF
- Must complete in 30 sec

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Order Taker DT

- COD 2 for drive thru

- Taking order

Frying Fries

- Ensure the fries is ready especially during peak hour
- Ensure the fries is good to eat and fresh.

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Order Taker DT

- COD 2 for drive thru

- Taking order

Drink Drawer @ DT

- Prepare drink for DT

- Make dessert for DT

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Presenter for counter

- Ensure the product that given by runner is correct

- Collect the drink and put in the tray

- Ensure there is no missing item

- Call customer by number

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Runner DT
- Read all item in screen
- Put all the item in take away bag.
- Ensure there is no missing item
- Apply FAF

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Runner for DT
- Read all item in screen
- Put all the item in take away bag
- Ensure there is no missing item
- Apply FAF

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Runner Counter
- Read all the item from screen
- Put all the item in the tray
- Ensure all the item in the tray is correct (no missing items)

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OFF DAYYYYYY YEAYYYYYY

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Lobby
- Ensure the lobby is clean
- Sweeping and mopping the floor
- Clean the glass window
- Clean up the table

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Lobby
- Ensure the lobby is clean
- Sweeping and mopping the floor
- Clean the glass window
- Clean up the table

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Order Taker DT
- Taking order at DT
- Suggesting customer with new meal
- Handling fries while taking order
- Make sure the item key in is correct

Order Taker Counter
- Taking order at counter
- Make drink
- Apply FAF

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Order Taker DT
- Taking order at DT
- SUggest customer with new meal.
- Make sure all items ordered by customer been punch.

Cashier DT
- Receive payment from customer.
- Ensure there is correct payment.

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Cashier DT
- Receive payment from the Drive Thru
- Ensure there is correct payment

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Order Taker
- Taking order for counter.
- Make drink
- Cleaning and scrubbing

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OFF DAYYYY YEHAHHHHHHHHHH!!!!!!!

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Be a runner
- Read screen, put product to the  paper bag and tray.
- Make sure the order is correct
- Greet customer and call their number

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Order Taker DT
- taking order for DT.
- Suggest the customer with new menu.
- Make sure there is no mistake for payment.

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Night Shift
Order Taker Counter
- Taking order from the customer
- Make drink
- Night shift more on cleaning and scrubbing.

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- Frying fries again

- As usual, hardest part for me as I need to handle with hot air and oil.

-Need to ensure the fries is ready, fresh and nice to eat.

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Come back to work.
Runner for counter
- Ensure all the item is in the tray
- Present foor to the customer

Night Shift
- Cleaning task
- Clean all the tray and equipment

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OFF DAYYYYYY AGAIN YEAYYYYYYYY!!!!!!

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Fries Fryer

- Hardest part for me especially during peak hour

- Ensure the fries is fresh and nice to eat

- Hardest part is you need to deal with hot air and oil.

- But manage to done my job well.

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Order Taker DT

- COD 2 for drive thru

- Taking order

Drink Drawer @ DT

- Prepare drink for DT

- Make dessert for DT

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Order Taker DT

- COD 2 for drive thru

- Taking order

Drive Thru Presenter

- Check all item is in the packet

- Hand the item to the customer

- Repeat all day

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Presenter for counter

- Ensure the product that given by runner is correct

- Collect the drink and put in the tray

- Ensure there is no missing item

- Call customer by number

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Runner for counter

-          Read screen monitor

-          Ensure the product is dining or take away

-          Prepare food based on “First in First Out”

-          Hand the tray to presenter

-          Repeat all day

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Responsible to be the presenter.

-          Hardly make mistakes

-          Handling drink drawer

Fry Fries

-          Hard task because the fries is the main of restaurant’s meal

-          Need to ensure the fries is prepare based on the order

-          Especially during peak hour, I need to non stop frying fries

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HANDLING FRIES

-          Handling fries

Counter Order Taker

-          Greet customer

-          Apply FAF

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Runner
- Finalize product, prepare the product
- Make sure the order is correct, be sure no missing product
- Serve the product

Presenter
- Double check the order
- Prepare the condiment, make sure it follows the procedure
- Greet customer. Apply FAF.

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Presentor at DT
- Ensure the product in pack is correct
- Ensure there is no missing product.
REPEAT ALL DAY

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Be a runner
- Read screen, put product to the  paper bag and tray.
- Make sure the order is correct
- Greet customer and call their number

Frying Fries
- Wear white glove for non cooked product
- Put fries into basket
- Fry
- Package the fries based on the order
- Fries can only stand for 7 minutes only in order to keep the fries is safe to be serve.

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OFF DAYYYYYYY!!!!!! YEAYYYYYYYYYYY :P

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Drive Thru
- Be a presenter
- Make sure the order given by runner is correct
- Pass the product to customer
-Apply FAF
- Must complete in 30 sec

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Learn How to Take Order
- Greet customer with friendly
- Taking order

Drive Thru
- Be a presenter
- Make sure the order given by runner is correct
- Pass the product to customer
-Apply FAF
- Must complete in 30 sec
*Achieve goal (100 cars pass the DT)

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Drink Drawer (DT)
- Be a presenter.
- Make sure the order that given by runner is correct.
-Pass the product to customer
-Must apply FAF (Fast, Accurate and Friendly)
- Complete time in 30 sec
- Repeat

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Drink Drawer (Dining)
- Runner for drink drawer
- Prepare drink
-Drink consist of soft drink, hot drink, frozen.
- After finish mke the drink, must push serve button and pass to runner.
- Must complete in 20 sec

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Introduction to Drive Thru (DT) Station
- Handle drink drawer at DT.
- Be a presenter.
- Make sure customer receive order in less than 30 second.

DT Consist of 4 Part
- Order
- Payment
- Runner
- Presenter

Must apply FAF (Fast, Accurate, Friendly.

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Introduction Session
- Meet and greet with all the staff. The manager (Sheila) introducing me every station in the McD Bandar Utama.
- Introducing me of procedure to start work, thing to do before start your work (wash hand, sanitizer and wipe hand)
Start with Drink Drawer
- how to make coffee, tea and milo
- serve drink
- must serve in less than 20 second.
REPEAT.

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Hi miss Ashikin and En Yahya. Attached here is my journey of my internship. Hope you enjoy being here reading my internship journey and later grand me with good result 😝 #nakgraduate #naklulus #umk #unik #releven #berbeza