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Made me return to them (even if they were not the best price).

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Made me return to them (even if they were not the best price).

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Only called once, very responsive, fixed the problem the first time, arranged a convenient time to arrive, arrived on time, repair was done efficiently, no charge - as was expected, no hassles.

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I buy often!  Haha. I trust their staff for guidance and direction that informs what I buy. I feel a part of something/community. I don't buy elsewhere unless they can't get what I need. They know me, my story, and cater their efforts to my uniqueness.

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In general - any experience that is effortless and has a smooth process

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repeat business,  easier to up-sell, willing to spread word of business

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Shared my experience with friends and family, recommending them and now others have also started buying.

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Shared my experience with friends and family, recommending them and now others have also started buying.

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Elements of favorite experience: Timely response, positive disposition, enthusiasm, product or service excellence, honesty, invited feedback with a genuine interest in improvement, transparency, 

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Elements of favorite experience: Timely response, positive disposition, enthusiasm, product or service excellence, honesty, invited feedback with a genuine interest in improvement, transparency, 

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I will return to this store!

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returning an item. An associate called someone else over when she didn't know the answer and wouldn't take my return.

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Makes me not worry about returning something in future.

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Authenticity in sale - underpromised and overdelivered. Ongoing communication to ensure satisfaction.

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Authenticity in sale - underpromised and overdelivered. Ongoing communication to ensure satisfaction.

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I appreciate the extra time that someone took to call someone else in to help meet my needs.

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Publix - experience really is a pleasure - small things add up

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Publix - experience really is a pleasure - small things add up