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MUHAMMAD TAUFIQ BIN ABD WAHAB (2021829998)

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MUHAMMAD TAUFIQ BIN ABD WAHAB (2021829998)

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- For me, the main feature of an online banking app is that it makes it easy to transfer money from one bank to another. This is because if you have many savings accounts with multiple banks, bank -to -bank transfers allow you to transfer money between them online. This is especially useful for those of you who have multiple savings accounts or are switching financial institutions, especially if you live in an area far from an existing bank location. Instant account-to-account transfers between your accounts in one location will save you time from physically bank-to-bank transfers at an atm machine or bank.

- Humanising Banking is a concept for a system to help users organize their bank accounts. A good banking system should have simple interfaces but are full of functions that can be easy to use and save their time.

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The main features available in this application is allows users to view the transactions. Online banking allows users to access their account history and transactions from anywhere. This is the quickest way to see whether a transaction has cleared in the account. It also enables users to find out about any unauthorized transactions more quickly, so they can dispute them right away. Besides that, this application also shows users their pending transactions.

In my view, humanizing banking can secure access to real-time data while puts banks in the role of advisors versus being just another provider of commoditized banking transactions. Emotion still plays its role but the data to support daily life eliminates the need of having to track, budget, reconcile, and worry.

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- The main feature of online banking applications is mobile deposit. The user can now be deposited online through a mobile app. The user can simply enters the amount before taking a photo of the front and back of the check to complete the deposit. Besides that, online banking application also can check account balance. Online and mobile banking give you quick access to your account balances anywhere and anytime. This gives you the advantage of knowing how much you have available in your account without having to go to a public bank.
- For my opinion, humanising banking is can be called as “humanising financial services”, which means that it's give community benefits alongside financial ones when the bank considers new products and services to access with their account.

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One of the main features of using online banking is customers can use different kinds of banking services ranging from bill payments to making investments without visiting a bank branch. It's more fast, easy, and more convenient to use via the internet. Besides that, cash withdrawal, online banking gives undergraduate customers many types of banking transactions that can be done at the click of a mouse only.

In my opinion, humanising banking gives you real-time access to data from time to time without queuing at the bank branch. The access of passwords also are protected and secured by other identity confirmations and can secure your money safe.

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SITI NAJWA MAISARAH BINTI MOHD ROZALI - 2021849894

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SITI NAJWA MAISARAH BINTI MOHD ROZALI - 2021849894

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Up-to-date account activity will be one of the main features of online banking applications. By analysing this action on a regular basis, we can simply keep track of our finances. Transactions, which include money entering and leaving out of our account, are among the activity information displayed. For security, we should be able to trust that our money is safe at our financial institution, and fraud alerts are one security element that can help us calm. These alerts keep us informed about potential suspicious activity on our account as it happens, so we always know what's going on.

In my opinion, humanising banking means always thinking about community benefits alongside financial ones when the bank considers new products and services.

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DAMIA FATIHAH BINTI AHMAD ZAMRI (2021843962)

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DAMIA FATIHAH BINTI AHMAD ZAMRI (2021843962)

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The main features available in online banking application are users can pay bills via online. Online bill pay allows us to consolidate all of our invoices into one spot, eliminating the need to track down several payment accounts each month. We will be able to set reminders for upcoming due bill dates. Besides, we will be able to immediately add and schedule billers to pay.

Humanising banking, in my perspective, is a service that gives people easy access to credit, offers fair terms and prices, and assists consumers depending on their requirements.

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MUHAMMAD IMRAN HAKIMI BIN RAZALI (2021823326)

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MUHAMMAD IMRAN HAKIMI BIN RAZALI (2021823326)

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The purpose of online banking is to do a business such as transfer a money to external bank or internal bank. The features on online banking is face id and password. User must enter the password or scan a face id to login into the online banking. That will help the user to keep their asset safely. This also would prevent the user to make unauthorized transaction.

Human Banking is make sure the system user friendly. It will allow users to carry out tasks easily, but more safely, effectively, efficiently, and enjoyably.

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Humanized banking through secure access to real time data puts banks in the role of advisor versus being just another provider of commoditized banking transactions. Emotion still plays its role but the data to support daily life eliminates the need of having to track, budget, reconcile, and worry.
The main features of of humanising banking is with direct and measurable results on the feeling of engagement leading to loyalty and share of wallet, any financial institution looking to gain and retain customers in a swiftly changing environment must evaluate whether they have the technology stack, and internal resources, to support the humanizing of their customer engagement experience.
It also it makes customers feel appreciated, respected and valued, necessary ingredients for loyalty and an increase in share of wallet. Personalizing the experience through asking then servicing individuals in their ‘channel of comfort’ means they feel valued, and that their time is being respected.

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The main feature of online banking is that it allows people to access their bank accounts directly and quickly. Customers can use it to conduct transactions and check their balances at any time. Customers can access their online banking and manage their financial affairs no matter where they are. Other than that, things customers can do with their online account portal are apply for credit cards and pay bills. In my opinion, humanising banking is a service that provides people with easy access to financing. It also provides advice to customers based on their requirements.

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NUR AIN NATASYA BINTI ZAIDI (2021817478)

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NUR AIN NATASYA BINTI ZAIDI (2021817478)

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Digital self-onboarding allows customers to open a bank account no matter where they are or what technology they are using, which is one characteristic of humanizing banking. Customers' lives are made easier and switching barriers are removed by simplifying access to banking services and lowering the time it takes to create an account to just a few minutes. Next is payment and withdrawal, which allows consumers to make simple payments and withdrawals using checks and draughts. It also allows for the circulation of bank money. This money is in the form of checks, draughts, and other similar instruments. Humanizing banking also includes timely notifications that keep people informed about their financial activities and protect them from fraudulent withdrawals and transactions. Customers can remain on top of their accounts with real-time notifications of incoming and outgoing payments, low balance warnings, overdraft protection alerts, and payment providers.

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NUR SYAZWANI BINTI MOHD SUKRI (2021853562)

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NUR SYAZWANI BINTI MOHD SUKRI (2021853562)

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Main feature of online banking is Transactions: These make up your account activity and include money coming into your account (i.e. direct and check deposits), and money going out of your account (i.e. debit card payments and ATM cash withdrawals)
Each transaction will include a date, description and amount. Make sure you recognize each item to ensure there aren’t any unknown charges on your account.

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NUR SYUHAIDAH BINTI MOHAMMAD SAIFUZZAMAN -2021617654

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NUR SYUHAIDAH BINTI MOHAMMAD SAIFUZZAMAN -2021617654

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Secure message alerts are one of the main features available in the online banking application. One of the most compelling reasons to use online banking is the ability to receive notifications in near-real time. These alerts can be bothersome and inconvenient at times, but they can also save your life. You can be notified, for example, when completed transactions are completed or denied, or when a bill payment deadline approaches.

Humanising banking is a banking service that must be freely accessible and user-friendly while simultaneously protecting customers' personal information. So that, having a bank account message alert can immediately tell the user if their account requires attention immediately. If something suspicious occurs on your account, having a quick warning is quite beneficial, since waiting too long can have severe effects.

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MOHAMAD AFIQ BIN MOHD MAZLI - 2021609634

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MOHAMAD AFIQ BIN MOHD MAZLI - 2021609634

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One of online banking main features is security. It allows users to access their bank account with privacy. Also, it protects users assets by inquiring users to provide security details like password and username in order to log into their bank accounts. This would prevent unauthorized user from making any unauthorized transactions without the system knowing it.

Humanizing banking means making banking system more relatable to the users, or in other words, making banking system more interactive, easy and comprehensive for human users.

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Main feature in online banking is up-to-date account activity. The most fundamental feature your financial institution’s online banking will offer is up-to-date account activity. Easily keep track of your finances by regularly reviewing this activity. Next, online banking give you quick access to your account balances anywhere, anytime. This gives you the advantage of knowing how much you have available before you make that next purchase. An extra perk is if your financial institution has a feature that allows you to view your balance without logging in to your account saving you that extra step. Account-to-account transfer, If you have multiple accounts at your financial institution (i.e. a checking and a savings account), it’s important to be able to easily transfer money as needed to build up savings or cover spending. Rather than visiting your bank in-person and filling out a slip, users who bank online or from their mobile banking app can instantly transfer funds between internal accounts with just a few taps on their screen.

Humanized banking through secure access to real time data puts banks in the role of advisor versus being just another provider of commoditized banking transactions. Emotion still plays its role but the data to support daily life eliminates the need of having to track, budget, reconcile, and worry.

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The main feature of Humanising Banking is that it offers online banking service to make daily life financial activities more efficient. It provides customers with simplicity and flexibility in their financial activities by entering their username and password. Thus, customers can check balances, pay bills, transfer money, and view a record of their account transactions from the web browser.

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NUR HASLYNNDA BINTI KASWADY (2021853814)

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NUR HASLYNNDA BINTI KASWADY (2021853814)

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One of online banking main features is Touch and Face ID. This feature help community of users to experience more secure to access their account safely and easier to sign into account quickly.

Based on this online banking feature, i understand that humanising banking means to thinking about community benefits when the bank considers new product and services.

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ELIAS IBAD IRFAN BIN MOHD SALLEH. (2021601128)

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ELIAS IBAD IRFAN BIN MOHD SALLEH. (2021601128)

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The account balance feature is the most important feature of an online banking application. Online banking allows users to access their account balances at any time and from any location. A feature that allows users to view their account balance is available. Humanized banking, defined as secure access to real-time data, positions banks as advisors rather than just another provider of commoditized banking transactions. Emotions continue to play a role, but having data to support daily life eliminates the need to track, budget, reconcile, and worry.

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- Secure authentication and login are one of the main features of online banking applications. Because there is a lot of personal data being processed, the security of any financial application should be a top priority. In general, a banking application requires a password from the user to log in, and biometric authentication can be included. Every time a user logs in, they must start a new session to enhance security.
- Based on the features, I believe that humanizing banking involves considering community benefits in addition to financial ones when the bank considers new products, services, and security.

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AUNI ADLINA BINTI MOHD NASARUDIN (2021897876)

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AUNI ADLINA BINTI MOHD NASARUDIN (2021897876)

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The main features available in humanising banking is easily to access by the owner. Online banking give user quick access to their account balances anywhere, anytime. This gives users the advantage of knowing how much user have available before make that next purchase. The next feature is, online banking will offer is up-to-date account activity. User can easily track their finances with this feature. User can check their activity such as transaction, pending or hold and balance.

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NUR ATHIRAH SU'AIDAH BINTI ABU SAMAH - 2021816816

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NUR ATHIRAH SU'AIDAH BINTI ABU SAMAH - 2021816816

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-The main features in online banking is , users can do bank-to-bank transfers directly using their mobile devices, pc or else without worry about their privacy. Moreover, online banking also provides the user with the transaction history and statements. Besides that , online banking provides bill payment features which can be done at the click of mouse or your phone only.  Indicated that internet banking allows the consumer easier access to their bank accounts with lower services changes and also time saving.

-Humanising banking is providing digital or online banking services that are user friendly, with good access , functionality and proper information so that it will encourage user to use their banking services

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The main features of this web page interface is to help user to log into their bank account. Under the log in form, there is a link to help user who forgot their account's log in details.
The web page also provide link for user to register their online banking account at the right top corner of the website which written "Register Now". Beside banking account, the interface also provide links on all kind of bank related business on the bottom of the website which help user easier to navigate through the banking website without getting clueless where they are heading to.

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-For me, the main feature of the online banking application is the Bank to bank transfer. It is because if you have many external accounts with various banks, a bank-to-bank transfer allows you to transfer money between them. This is useful if you have multiple accounts or are in the midst of switching financial institutions, especially if you have relocated and are no longer near the physical location of one of the banks. Keep track of how long a bank-to-bank transfer takes, as they often take longer than an instantaneous account-to-account transfer between your accounts in one location.

-Humanising banking is a novel approach to digital banking in which banks humanise their online services to make them more accessible, intelligible, and customised for each consumer.

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FATIN AMIRAH BINTI KAMARUDIN - 2021870666

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FATIN AMIRAH BINTI KAMARUDIN - 2021870666

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The main feature of online banking applications is instant access 24/7. So, the user can enjoy a full range of services from their computer, tablet, or mobile phone anytime and anywhere with no limitations. Next, the user can view the account summary and transaction history. Each transaction will include a date, description, and amount.
In my point of  view, humanizing banking is very useful to gain and retain market and share of wallet. Along with making transactions much safer and easier, it also play a key role in the creation of money.

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NURUL NADIRAH ADILA BINTI ZAINAL(2021886202)

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NURUL NADIRAH ADILA BINTI ZAINAL(2021886202)

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The main feature available in online banking application are users can check their account balance anytime and make transaction quickly and easily without going to the bank.  Online transaction include dates, description, amount and users can track any unknown charges on their account. In my opinion, humanising banking is a system to help users organize or access their account easily and keep user's information protected.

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NUR ALIEYA SYAFIQA BINTI AHZAINIZAM ( 2021826566)

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NUR ALIEYA SYAFIQA BINTI AHZAINIZAM ( 2021826566)

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The main features available in this application are  live chat - to reach out the admin if the user have any questions or problem to ask,  account details - to view accounts balance and view transaction history,  credit card features and loan features.
Based on those features, it clearly shows that humanising banking is very importance in order to increased convenience and flexibility of the system. Humanise banking provide so many things such as helps, cares and understandings to improve the customer interactions and also provide benefits to the customers.

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MOHAMAD ASYRAF BIN MOHAMAD NASIR (2021843668)

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MOHAMAD ASYRAF BIN MOHAMAD NASIR (2021843668)

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The main features available in humanising banking is that users can easily watch their account activities since they have access to account history and, most importantly, they can check account balances after deposit or withdrawal. The user can also maintain track of his current account and gain rapid access to it wherever he is by utilising this app. The second benefit is that users can send money to others with ease. Users will be able to send money quickly without having to wait in line at a kiosk, all they have to do is enter account number, and the transaction will be completed as swiftly as possible. Finally, account statements can be accessed and seen by users. Users can request statements online instead of sending an email or visiting a branch.

In my opinion, humanising banking is an easy-to-use application by users where users can track their current activity account without having to worry about their account details. The app also has a well -designed interface that is easy for users to understand and navigate the app.

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SITI NURZULAIKHA BINTI TAJUDDIN (2021871034)

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SITI NURZULAIKHA BINTI TAJUDDIN (2021871034)

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The main features is allows users to see and access their bank accounts and investments quickly. It also helps users track their spending more efficiently. Humanising banking puts banks as advisors rather than simply another vendor of commoditized financial services. Having information to support daily life can decreases the need to track, budget, balance, and worry.

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ALYA HASYIMAH BINTI SULAIMAN (2021843876)

The main features that are available in humanizing banking based in my opinion are the online financial transaction using devices that have 24 hours of service. Users can save their time and don't have to take a long queue to fund transfer as they only have to use their devices anywhere and anytime. Other than that, the performance of online banking is very convenient and easy to access system. Thus, the users can check their accounts and history on the latest transaction or any payment as the system will provide details information or data to the users only.

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The main features of online banking application is up-to-date account activity. Each transaction will include the date, description and amount. Then, you make sure that you recognize each item to ensure there aren’t any unknown charges on your account. Besides, another feature is online bill pay. Online bill pay will helps centralize your bills in one place, so you don’t have to chase down separate payment accounts every month.

Humanising banking also call as humanising financial services. It is mean of thinking about community benefits alongside financial ones when the bank considers new products and services.

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The main feature available in the online banking application is advance security and fraud alerts. This feature helps to protect against hackers and cyber theft as it provides secure sign in fuctionality. Next, it has peer to peer payments feature. This feature will ensure the money is deposited safely, securely, and instantly in most cases.

Humanising banking is a service that provides people with the convenient access to financing, have fair terms and pricing and helps cutomers based and on their needs.

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NURFIKRIYAH ATIRAH BINTI MOHD ASRI (2021471094)

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NURFIKRIYAH ATIRAH BINTI MOHD ASRI (2021471094)

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The main features in online banking is easy for use. This application can make user paying their bill using online banking. This things can make user don't have go to bank. Beside that, they can see any transaction when they use this application and they also can transfer money at any time.

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NURUL FARHANA BALQIS BINTI NOR AZLAN (2021454004)

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NURUL FARHANA BALQIS BINTI NOR AZLAN (2021454004)

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The main features are users can check their account balance, do transactions, pay bills, and update anything regarding user's activity all at the same time because it could be done anytime online. For me, the humanising banking is a banking service that is easily accessible and user friendly and user's information is well protected.

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MUHAMMAD NUR A'ZAT BIN AMINURRASHID (2021610074)

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MUHAMMAD NUR A'ZAT BIN AMINURRASHID (2021610074)

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I think the main feature of online banking application is online banking can make transaction directly, safe and fast. So, user can make any transaction at any time without worried about privacy and security. Besides, online banking application also allow user to check their account statement like money, transaction and so on. So, user are easier to monitor their account.

Based on the feature above, I think that Humanising Banking is a system that make user easy to do any activity that involve online banking by serve to the customer a good and systematic system of online banking.

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The main feature in online banking application is account balance feature. Online banking give user quick access to user account balances anywhere, anytime. User have a feature that allows view account balance. Humanising banking means thinking about community benefits alongside financial ones when the bank considers new products and services.

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NIK MUHAMMAD FARIS IZWAN BIN SAPRI (2021600976)

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NIK MUHAMMAD FARIS IZWAN BIN SAPRI (2021600976)

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To humanize the complex online financial experience by making it closer to the real end users the people and shifting the mindset from conventional banking and features toward creating meaningful experiences. This comes with a complete change of user interface and enhanced experience focused on simplicity and personalization. The website also provides an enhanced level of security and several first-of-its-kind features providing customers more convenience when transacting online.

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NURUL AINA BINTI KHAIRUL ANUAR-2021826438

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NURUL AINA BINTI KHAIRUL ANUAR-2021826438

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1)main features:
-safeguards( touch id and face id)
-check account balance
-provide few different type of transfer such as bank to bank transfer and fund transfer

2)What I have understand by Humanising Banking is it is a human to human connection or engagement regarding to the financial institutions and to make customers feel appreciated, respected and valued. The mission is to balance digital and physical of customer's satisfaction.

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NUR SHASABILLA BINTI ZULKEPLI (2021453938)

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NUR SHASABILLA BINTI ZULKEPLI (2021453938)

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The main features that available in online banking application is check the account statement online.This features ease us as we can check our acaount balance at any time and transfer funds without having to wait for the bank to open. The next features is can pay the utility bills online .This features also ease us to settle our bills without queue at the branch to settle the bills.
For me, humanising banking is the system to improve customer engagement .With direct and measurable results on the feeling of engagement leading to loyalty from the customer.

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The main feature of online banking is up-to-date account activity where the customers can observe their account any time and everywhere. Next,to view our transaction where it allows us to know our  transactions history everywhere we are.
In my opinion, humanising banking is a good application because we can access it any where and any time we want which help the users to save their time.

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One of the characteristics of an online banking application is that it will provide the user with the information they require while obtaining their data. The programme will always tell the user why they need that particular piece of data. When a user creates a new account, for example, he or she must first create a username. The user will be notified that their username will be used to enter into their online banking account by the programme.
Next,humanizing banking is so important and needs to be applied by all the banking organisations especially in Malaysia. As we know, there are a lot of banking organisation in Malaysia which make the competition are strong.
Besides that,it helps your consumers feel appreciated, respected, and valued, all of which are important factors for increased loyalty and wallet share.

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The main features available in humanising banking application is to carry out any transaction, this constitutes account activity and includes money going into and out of your account. This type of transaction can be performed anywhere and at any time. Next, online bill payment allows you to make a payment in a short amount of time without having to wait in line. Apart from being able to consolidate your expenses into one location, you won't have to chase down many payment accounts each month. It is simple to maintain track of your finances by checking these transactions on a frequent basis.

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NUR YASMEEN HUMAIRA BINTI MOHD SHAARI (2022905453)

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NUR YASMEEN HUMAIRA BINTI MOHD SHAARI (2022905453)

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In my opinion, two of the main features in the online banking application are to view our transactions and transfer money between accounts. For the first feature, we are allowed to see our account history and transactions from anywhere using online banking. This is the most efficient method of determining if a transaction has cleared our account. It also allows us to know about any unauthorized transactions much faster, allowing us to dispute them straight immediately. For the second feature, when we transfer money between accounts online, we may do it quickly. It's more convenient than going to a bank or using an automated phone service, both of which need us to provide information when requested.

For me, Humanising Banking is an idea for a system that assists customers in keeping track of their bank accounts. A smart banking system should have simple interfaces yet be packed with features that will make users' lives easier and save their time.

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This app can be access any where and anytime the user wanted, with can reduce time they used. It also can make user to do Banking management in easy way than to go to the bank itself for one thing to settle.

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SITI NUR IZZATI BINTI ZAIDI (2022949889)

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SITI NUR IZZATI BINTI ZAIDI (2022949889)

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State the main features available in this application.

Up-to-date account activity.

Check account balance.

Account-to-account transfer.

Person-to-person transfer.

Bank-to-bank transfer.

Based on those features, what do I understand by Humanising Banking is  means providing digital banking services with a fully understandable, accessible, personalized and humanized user experience for any type of customer, with the aim that they know how to handle and trust their online transactions. Taking advantage of customer and artificial intelligence (AI), and offering simple usability with human support, the customer feels that their bank understands and adapts to their needs.

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Mohamad Usamah Thani Bin Che Arif (2022907921)

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Mohamad Usamah Thani Bin Che Arif (2022907921)

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The main feature of online banking is:
-Up-to-date account activity. It is important for customers to observe their accounts.
-Online bill pay. Online bill pay helps centralize your bills in one place, so you don’t have to chase down separate payment accounts every month.

Humanising Banking is a concept for a system to help users organize their bank accounts. A good banking system should have simple interfaces but are full of functions that can ease users and save time.

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Timely notifications - with in-app alerts and notifications, customers can monitor their financial activity and protect themselves from fraudulent withdrawals and transactions. Real-time notifications of incoming and outgoing payments, low balance alerts, overdraft protection alerts and payment providers allow customers to stay on top of their finances. Each app alert is also an opportunity for banks to offer better products and services to their customers.

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Wan Nur Athinia Ines binti Wan Fouzi (2022988023)

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Wan Nur Athinia Ines binti Wan Fouzi (2022988023)

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The main features in humanising banking application is to enable users to manage their account from any place at any time. Users can check their balance or even do fund transfer anywhere they go. This feature let users to fully control their bank account with an app without contacting the bank representatives.

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Live chat features - improves the support experience for customers. With live chat, you give customers a way to reach you in the exact moment that they have questions or problems they can’t solve. This feels much better than sending an email to a support team; with email, it’s hard to know when you’ll get a response back. In an ongoing chat, agents can observe a customer’s tone and sentiment and adjust their styles to fit the situation best. By mirroring style or adjusting formality to match a customer’s, agents can quickly build rapport and establish a friendly, helpful relationship.

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Financial institution - When the bank evaluates new goods and services, it considers communal advantages as well as financial ones. By customising engagements and exchanges and forging deeper ties, financial institutions can demonstrate value to their consumers.
Humanising banking is to helps consumers feel appreciated, respected, and valued, all of which are important factors for increased loyalty and wallet share.

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-Secure authentication and login
a banking application usually requires a
password from a user in order to log in but
you can also add biometric authentication

-Digital Payments
The digital payment option is another must-have
feature and perhaps it tops the requirement chart
for most customers. Every mobile banking app should
enable easy access to multiple digital payment options,
mobile wallets, UPI, etc. for seamless transactions in
this cashless era

Humanizing banking is the process where the app
becomes relatable and banking process becomes easier
to the user The more effective it is conducted,
the more the end user will interact with the
app and feel as if they are participating
in multiple human elements.

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MUHAMMAD AFIQ AIMAN BIN MOHD ZOL (2022912647)

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MUHAMMAD AFIQ AIMAN BIN MOHD ZOL (2022912647)

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Digital card management allows banks to give customers more control over their finances. Setting up online spending limits and blocking payment cards with just a few taps adds convenience and a better sense of security. Humanising banking make more things easier and efficient for consumer.

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Account-to-account payments: Simple and effective solution that allow money transfers between any device. The customers can make a payment or sharing their money to friends and family. It also provides services in 24 hours.

Humanising banking that also calls as humanising financial services means thinking about community benefits alongside financial ones when the bank considers new products and services.

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MUHAMMAD SYAFIQ BIN MOHAMAD BUSTAMAM(2022930735)

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MUHAMMAD SYAFIQ BIN MOHAMAD BUSTAMAM(2022930735)

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Scheduled Payments - For both people and customers, making a schedule payment giving management billing solutions. Banks can provide their clients the power to centralise and control their spending by attaching billers directly to bank accounts or cards. This can be done through manual or regular bill payments. Making a payment for single account to several recipients. This all can optimised to give clients a quick, simple and effective way to make large payments.

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MUHAMMAD AIMAN ASHRAF BIN AZMI (2022792239)

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MUHAMMAD AIMAN ASHRAF BIN AZMI (2022792239)

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In my opinion, humanising an application is a must in todays world.
It is important for users to be able to be related with the system and be more
effective to be used.
The users is one who will use the product
Designers should put the user as a guideline when designing a system.
Humanising banking is one of the example because the user will emphasize the confidentiality
and security of the banking site.

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The process of transaction such as paying bills and transferring funds between account can easily be done within a minute and it can be done wherever consumers wish. Based on that, it was a humanising banking because consumers can monitor their accounts regularly and that will allow them to keep their account save.

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MOHAMMAD ARIEF HAKIMI BIN MOHD AZDI (2022786381)

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MOHAMMAD ARIEF HAKIMI BIN MOHD AZDI (2022786381)

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One of the features of an online banking application is that the application will give the information needed by the user when they acquiring their information. The application will always explain to the user why they need that certain information. For example, when the user create a new account, user needs to create a username. The application will inform the user that the username will be used to log into their online banking account.

Next, most of the online banking application also equipped with a bot to help the user go through the application. The bot can answer several questions regarding the application. They will also assist the user throughout the process within the online banking application.

In a nutshell, humanizing banking is so important and needs to be applied by all the banking organisations especially in Malaysia. As we know, there are a lot of banking organisation in Malaysia which make the competition are strong. By prioritizing the user in their system, it can develop a trust between the users and the organisation which can attract more customers using their services.

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AHMAD HADRI BIN BADRUL HISHAM (2022905805)

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AHMAD HADRI BIN BADRUL HISHAM (2022905805)

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Ensure data security. Approximately one-third of survey respondents say they would use mobile apps more frequently if their banks strengthened mobile data security. A similar proportion of at-risk consumers say they would stick with their primary banks if those financial institutions kept their identity and information secure. Banks can work to design targeted communication campaigns on the security and privacy features in their digital banking offerings and educate consumers on leading practices for securely using digital banking

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MUHAMMAD HADI NASUHA BIN MOHD ZAKI(2022905699)

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MUHAMMAD HADI NASUHA BIN MOHD ZAKI(2022905699)

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Main features:
- scheduled payments
- account-to-account payments and money transfer
- trustworthy security

Humanising Banking is thinking about community benefits alongside financial ones when the bank considers new products and services.

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The main feature of online banking is the security when transferring money online. When the user wants to send the money, they had to key in the pin or code that was sent to their phone number. This is because they want to confirm that the account holder is making the transaction.

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PUTRI ATIQAH IZZATI BINTI TUAN HISHAMUDDIN (2022937761)

# data[].attributes.subject
PUTRI ATIQAH IZZATI BINTI TUAN HISHAMUDDIN (2022937761)

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Ease of use
Humanising Banking help people to have their own way to access the money that they are saving in their own bank. By using this way, user doesn't need to wait for checking or transfer their money.

Interactive interface
Make people easy to understand about how to use the online banking without using any manual or guidelines

Humanising banking help people based on human factor which is psychology and physiology. This is how the system interactive help user to use the system easily and understandably

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NURUL ATHIRAH BINTI MOHD ZUKRI 2022907737

# data[].attributes.subject
NURUL ATHIRAH BINTI MOHD ZUKRI 2022907737

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automated emails: they are set to auto-populate the recipient's first name. It is a small detail but it can make the messages seem much friendlier and human.

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NUR KHAIRIN IRDINA BINTI ROSMASHARUZI (2022772243)

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NUR KHAIRIN IRDINA BINTI ROSMASHARUZI (2022772243)

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From my opinion , the main features of this application is it is convenient for the user . This is because , the concept of humanising banking is thinking about the community benefits alongside their financial . In fact , this application more convenient for the user as people nowadays prefers contactless payments than cash.

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Human mind tries to fits in patterns : Human love patterns as it help the, understand and learn things quickly. Users try to deploy mental patterns developed from doing tasks in the physical world to the online world.

Humanising Banking means thinking about community benefits alongside financial ones when the bank considers new products and services.

# data[].attributes.headline
NUR IZZAH INSYIRAH BINTI SAIFUL BAHARI (2022782509)

# data[].attributes.subject
NUR IZZAH INSYIRAH BINTI SAIFUL BAHARI (2022782509)

# data[].attributes.body
The privacy protection control systems are designed to ensure the highest security standards and confidentiality. Passwords or PINs are used when accessing an online account to protect customer personal information. Humanising banking is when a bank considers new products and services, it considers community benefits in addition to financial ones.

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ALIA MAISARAH BINTI ABDUL RAHMAN (202297895)

# data[].attributes.subject
ALIA MAISARAH BINTI ABDUL RAHMAN (202297895)

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Timely notifications : Customers can remain on top of their finances with real-time notifications of incoming and outgoing payments, low balance warnings, overdraft protection alerts, and payment providers.

Why does it make sense to humanise banking? Because it helps your consumers feel appreciated, respected, and valued, all of which are important factors for increased loyalty and wallet share.

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MUHAMMAD SYAHMI SYAFIQ BIN MOHMMAD ADNAN (2022949483)

# data[].attributes.subject
MUHAMMAD SYAHMI SYAFIQ BIN MOHMMAD ADNAN (2022949483)

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Mostly the UI / UX design rules emanate from human psychology. Psychology provides an understanding of how users think so it can be leveraged to design interfaces and experiences so the user can easily interact.

# data[].attributes.body
NURUL AININ ASYIKIN BINTI MUHD NOR(2020985169)
NUR IRISYA ANIS BINTI MOHD AKIN (2020997227)
NUR ATHIRAH SYAFIQAH BINTI ROSLAN(2020966489)
NURFARAH LIYANA BINTI ISMAIL(2020966167)

# data[].attributes.body
Wan Muhammad Afiq Haikal Bin Wan Aziz (2020974729)

Ahmad Fathin Bin Abdullah (2020957701)

Muhammad Hafiz Bin Suhaimi  (2020971193)

Abdullah Mahyuddin Bin Shamsul Kamal (2020981031)

# data[].attributes.body
SYED NASRUL AMIN BIN SYED NASRUDDIN
(2020978645)
MUHAMMAD LUQMAN BIN ABDUL RAHMAN
(2020971111)
MUHAMMD HAFIZH BIN MOHD MUNIR
(2020960747)

# data[].attributes.body
AISYAH HAMIZAH BINTI MAHUSSIN(2020964577)

NUR SYAFIQAH BAHIRAH BINTI MOHD SAIPUL BAHARI(2020985161)

NUR FAIEZATI AKMAL BINTI MUHAMMAD NAZRI(2020994713)

TUAN AMNI SYAMIMI BINTI TUAN IBRAHIM(2020982769)

# data[].attributes.body
NUR HAFIZAH BINTI ISMAIL (2020985601)

SITI NOR ANISAH BINTI ABDULLAH (2020964265)

NURUL IDAYU BINTI YUNUS (2020988543)

NUR ZULAIKA BINTI MOHAMAD NASIR (2020968865)

# data[].attributes.body
IFFAH NABILAH BINTI JALIL (2020966503)
NUR SYAZANA BINTI AHMAD JEFIRUDDIN (2020977237)
NUR NASUHA BINTI GHAZALI (2020974323)
NURUL HAZLEEN NATASHA BINTI KHAIRUDIN (2020971323)

# data[].attributes.body
NURL AININ ASYIKIN BINTI MUHD NOR(2020985169)
NUR IRISYA ANIS BINTI MOHD AKIN (2020997227)
NUR ATHIRAH SYAFIQAH BINTI ROSLAN(2020966489)
NURFARAH LIYANA BINTI ISMAIL(2020966167)

# data[].attributes.body
AISYAH HAMIZAH BINTI MAHUSSIN(2020964577)
NUR SYAFIQAH BAHIRAH BINTI MOHD SAIPUL BAHARI(2020985161)
NUR FAIEZATI AKMAL BINTI MUHAMMAD NAZRI(2020994713)
TUAN AMNI SYAMIMI BINTI TUAN IBRAHIM(2020982769)

# data[].attributes.body
Nurul Idayu Binti Yunus (2020988543)

Nur Zulaika Binti Mohamad Nasir (2020968865)

Siti Nor Anisah Binti Abdullah (2020964265)

Nur Hafizah Binti Ismail (2020985601)

# data[].attributes.body
SYED NASRUL AMIN BIN SYED NASRUDDIN
(2020978645)
MUHAMMAD HAFIZH BIN MOHD MUNIR
(2020960747)
MUHAMMAD LUQMAN BIN ABDUL RAHMAN
(2020971111)

# data[].attributes.body
Wan Muhammad Afiq Haikal Bin Wan Aziz
(2020974729)
Muhammad Hafiz Bin Suhaimi (2020971193)
Ahmad Fathin Bin Abdullah (2020957701)
Abdullah Mahyuddin Bin Shamsul Kamal
(2020981031)

# data[].attributes.body
IFFAH NABILAH BINTI JALIL (2020966503)
NUR SYAZANA BINTI AHMAD JEFIRUDDIN (2020977237)
NUR NASUHA BINTI GHAZALI (2020974323)
NURUL HAZLEEN NATASHA BINTI KHAIRUDIN (2020971323)

# data[].attributes.headline
MODEL OF INTERACTION (NUR FAIEZATI AKMAL 2020994713)

# data[].attributes.subject
MODEL OF INTERACTION (NUR FAIEZATI AKMAL 2020994713)

# data[].attributes.body
ABDULLAH MAHYUDDIN BIN SHAMSUL KAMAL
(2020981031)

# data[].attributes.attachment_link.title
ABDULLAH  MAHYUDDIN BIN SHAMSUL KAMAL HCI

# data[].attributes.attachment_link.title
Shneiderman's 8 Golden Rules and Nielsen's 10 usability heuristics

# data[].attributes.body
SITI NOR ANISAH BINTI ABDULLAH
2020964265

# data[].attributes.attachment_link.title
SITI NOR ANISAH BINTI ABDULLAH - 2020964265

# data[].attributes.body
Tuan AmniSyamimi (2020982769)

# data[].attributes.body
(2020957701)

# data[].attributes.body
2020978645

# data[].attributes.body
2020974729

# data[].attributes.body
MUHAMMAD LUQMAN BIN ABDUL RAHMAN(2020971111)

# data[].attributes.headline
ICT 551 - Models of Interaction (Golden Rules & Heuristics)

# data[].attributes.subject
ICT 551 - Models of Interaction (Golden Rules & Heuristics)

# data[].attributes.body
MUHAMMAD HAFIZH BIN MOHD MUNIR
2020960747

# data[].attributes.attachment_link.title
ICT 551 - Models of Interaction (Golden Rules & Heuristics)

# data[].attributes.headline
Models Of Interaction(Golden Rules & Heuristics)

# data[].attributes.subject
Models Of Interaction(Golden Rules & Heuristics)

# data[].attributes.body
NUR IRISYA ANIS BINTI MOHD AKIN
2020997227

# data[].attributes.attachment_link.title
Models Of Interaction (Golden Rules & Heuristics)

# data[].attributes.body
2020988543

# data[].attributes.headline
Models Of Interaction(Golden Rules & Heuristics)

# data[].attributes.subject
Models Of Interaction(Golden Rules & Heuristics)

# data[].attributes.body
NUR ATHIRAH SYAFIQAH BINTI ROSLAN (2020966489)

# data[].attributes.attachment_link.title
ICT551-GOLDEN RULES AND USABILITY HEURISTICS

# data[].attributes.body
NUR ZULAIKA BINTI MOHAMAD NASIR (2020968865)

# data[].attributes.headline
Nurul Hazleen Natasha binti Khairudin (2020971323)

# data[].attributes.subject
Nurul Hazleen Natasha binti Khairudin (2020971323)

# data[].attributes.headline
Nurfarah Liyana Binti Ismail (2020966167)

# data[].attributes.subject
Nurfarah Liyana Binti Ismail (2020966167)

# data[].attributes.headline
Models of Interaction (NUR SYAFIQAH BAHIRAH 2020985161)

# data[].attributes.subject
Models of Interaction (NUR SYAFIQAH BAHIRAH 2020985161)

# data[].attributes.headline
Models of Interaction (NUR SYAZANA 2020977237)

# data[].attributes.subject
Models of Interaction (NUR SYAZANA 2020977237)