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Ombudsman for Banking Services and Investments

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How to pursue a complaint against your advisor? with David Agnew and Rob Carrick

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David Agnew, Ombudsman for Banking Services and Investments, with Rob Carrick from the Globe and Mail discuss how to pursue a complaint against your advisor? What to do if you are not satisfied with how a complaint is being dealt with? What kinds of bad advice might be given that would warrant a complaint?

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The role of the Ombudsman for Banking Services and Investments with Doug Melville and Rob Carrick

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Doug Melville and Rob Carrick discuss the Ombudsman for Banking Services and Investments organization: * What is OBSI's role? * How does OBSI protect investors? * What individuals/firms are subject to OBSI's review?

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A public list of those who would not compensate their clients, even after the OBSI recommended that they do. You'll notice that this list is very short. Over 99% of OBSI recommendations are followed.

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Ombudsman for Banking Services and Investments

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Ombudsman for Banking Services and Investments

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This body is brought to you by The Bank Act, SC 1991, c46 and Complaints (Banks, Authorized Foreign Banks and External Complaints Bodies) Regulations, SOR/2013-48.

Additional Information about the OBSI has been sourced from:

https://www.obsi.ca/en/home;

https://www.youtube.com/watch?v=XYmEIDlj2OY; and

https://www.youtube.com/watch?v=btFjmlGDLAw.

Background Image courtesy of: https://www.google.ca/imgres?imgurl=http%3A%2F%2Fwww.metronews.ca%2Fcontent%2Fdam%2Fthestar%2Fuploads%2F2015%2F9%2F28%2Fmoney-0.jpg&imgrefurl=http%3A%2F%2Fwww.metronews.ca%2Fnews%2Ftoronto%2F2015%2F09%2F28%2Fcouncillor-calls-for-more-women-on-our-money.html&docid=S_jUZ1KU5aQprM&tbnid=gQBjt2n7Wa3T4M%3A&w=5184&h=3456&client=safari&bih=636&biw=1460&ved=0ahUKEwjy5tey0OLPAhUO24MKHekCA1oQMwg0KAMwAw&iact=mrc&uact=8

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From Dispute to Resolution.  An peration in Fairness.

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From Dispute to Resolution.  An peration in Fairness.

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If you have a dispute with one of the participating financial entities, the first step you must take is to make a formal complaint to that entity. If at that point, you still feel that you were wronged, you may then bring your complaint to the OBSI. their team of professionals will review each case, starting with the financial entities response. This allows them to know each parties position in the matter. From there they conduct an investigation and make a decision that is fair to both parties taking into account a number of factors including good financial service and business practice, the law and regulatory guidelines and any other applicable standards and codes of conduct. If they believe that a complaint is justified and financial compensation warranted, they will recommend a facilitated settlement between the parties as quickly as possible. Upon completion of their investigation and recommendation, they will provide both parties with a written report. Although they are not a court or arbitrator, they have an excellent record of their members following their recommendations and settling with their clients.

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Values You Can Bank on; Standards Worth Adopting.

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Values You Can Bank on; Standards Worth Adopting.

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At the OBSI, they strive to maintain independence, integrity and fairness in their decision making process. They have implemented international standards in order to provide their recommendations in a timely and consistent manner.  They will treat your financial matters like one of their own and you can take that to the bank.

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If you've made a complaint to your financial institution and can't get satisfaction, forward your information to the OBSI and they'll look into it for you. The OBSI is a free service that handles complaints with a monetary value of $350,000.00 or less.