# data[].attributes.body
Create NEW SESSION: Welcome to overall training 1 hour virtual

Syllabus review

Technological requirements

Test account access

Accountability for progression

The Relationship I

Recipe for Success

Hiring your Director

Ed program:

Ed program II:  Intro to F.L.EX.

Lead Management: Phones

Competitive Comparison I:

Provide to both new and transfer schools

How to competitive shop via web, phone, and tour

ADA: Q&A

Building Community Reputation

Your next 6 months

FMS Lead management

Personnel Mgmt  Part I - Vision

Marketing I (Phase I version)

Playgrounds

Create NEW SESSION: Competitive Comparison II

Provide to both new and transfers

How to consistently position as leader in specific market

Deeper dive into specific market school offerings

Enrollment I ( Add a Pre-enrollment events element)

Presenter: Eric Walker 2-3 hrs

Back-up: Franchisee TBD: possibly Harrisburg, NJ or Hockessin DE market? Get Linda's recommendation

SME for Pre-enrollments:  FC

Crisis Management

Retention I: Web of Retention

Marketing II (Phase II version)

EIP: Introduction

FMS:  Operations Management

Legal

Getting Ready Scenarios

Presentation Skills:  Role play

Individual Role Play Sessions

# data[].attributes.body
Provide courses as soon as approved for training rather than holding until just prior to Phase I and Phase II
*Franchisees have admitted rushing to get the entire catalog completed and a desire to go back
*Franchisees have admitted they realize they should have spent more time in these

# data[].attributes.body
Create an internal GSI workshop session for all interacting with new franchisees to ensure both consistent messaging and impactful positive delivery.
Emphasis to be placed  on key Franchisee and Director take-aways and action steps.

Identify SME

Identify assessment Metrics for successful course completion.

Identify structure of providing relevent assessment details and identified deficiencies.

# data[].attributes.headline
Live Sessions -  Enhanced by reducing to 5 full days HOME OFFICE schedule

# data[].attributes.subject
Live Sessions -  Enhanced by reducing to 5 full days HOME OFFICE schedule

# data[].attributes.body
DAY 1
Executive Welcome: Dennis
Personnell Management II

Q&A lunch with Rich

NEW PM focus on Personnel Management: Train the trainer for Franchisees added

This is a good opportunity for inorporating current discussion board topics about hiring/retention

Day 2
Executive Welcome: Chris

F.L.EX. II Full day

Presenter: DJC AM

Presenter: Laura/Kathryn PM

Q&A lunch with management team

Day 3

Enrollment II Full Day-with franchisee visits added

Presenter 1/2 day Eric

1/2 school visit w/agenda objectives outlined

Class is split with some having AM visits with PM Eric and then reverse

NEW SESSION Operations: A day in the life Activity following visitation afternoon as self study due on day

Introduced during live

Self-study work submitted by 1 week out deadline

Day 4
Financials: Bob

Retention II half day

This is a good opportunity to incorporate current relevant discussion board topics

Franchisee lunch as a group on their own
Franchisee photos

Role play: half day

Day 5

Role Play: Differentiation Activity

Health &Safety Activity 2 hours

Health & Safety Q&A Lunch 1/2 hour

The Brand

This is a good opportunity to incorporate relevant discussion board topics

Dismiss at 4pm for evening flights

# data[].attributes.headline
Provide Franchisees a Construction Process Overview

# data[].attributes.subject
Provide Franchisees a Construction Process Overview

# data[].attributes.body
Create new virtual session Guide through construction: potentially offered during sales process

Franchisor Responsibilities outline

Timeline

Key elements of a positive experience

SME:  Fran Dev
Presenter:  TBD

# data[].attributes.headline
Provide Franchisees a Transfer Process Overview

# data[].attributes.subject
Provide Franchisees a Transfer Process Overview

# data[].attributes.body
Create new virtual guide through transfer session: Potentially offered during sales process.
Franchisor Responsibilities outline
Franchisee Responsibilities outline
Timeline
Considerations
SME:  Linda Labs
Presenter:  TBD

# data[].attributes.body
Onboarding = Franchise Development> Onboarding> Openings> School Support Services

This program incorporates all teams involved from ANO through openings

# data[].attributes.body
Address the “Why" we train as we do prior to training - structure, timing, environment

Develop  "Train the Trainer" courses for franchisees to train staff to understand and meet Goddard standards

Incorporate a franchisee intro session addressing: Navigating through that construction phase

Enforce accountability for training  in a more systematic rather than a reactionary manner:  For eample, they cannot progress to Phase II without completed Post Phase I, etc.

Provide an overall training syllabus with course descriptions and quick reference directory to Goddard Connect per session

Rename OLE courses to foster stronger engagement

Align messaging with the openings and field team

Provide assessment detail and franchisee collaborative action steps to field team

Add competency based courses  as franchisees transfer from openings to steady state

Add field team into the closing onboarding  activities as a participant/facilitator; perhaps in individual role play

Provide  refresher training to field team to enhance understanding of where to pick up from onboarding training when working with franchisees

Structured assessments of competencies during onboarding

Structure a less “reactionary” way to address franchisee's deficiencies identified during training.

Offer a menu of refresher franchisee courses on a monthly basis- Competency based topics

Incorporate field SME's into  onboarding and give them opportunities to redirect franchisees back to training refresher courses as needs are identified

Present training overview/expectations as a part of the sales process when the time comes  (video?)

Incorporate Mentor introductions into onboarding

Create optional sessions for mature franchisees: How to successfully plan for expansion of location, additional schools, and resale to ensure brand stability - We have resources on Goddard Connect - build upon these

Enhance Mentorship program incorporated through training

Foster peer to peer collaboration by incorporating discussion board reviews into training

Re-draft Phase II live to one week.

Incorporate out of market shadowing opportunities with Franchise Consultants  for franchisees to spend time within schools

Determine what training content can be delivered “Just-in-Time”?

Enhance learner management: Will D2L give us the learner management system we need?

# data[].attributes.body
May I attend an actual openings training?  This will enable me to understand what is provided and enhance the hand-off.
Making stronger onboarding connections to this will minimize the "Deer in the headlights" moment typical of most franchisees when they open the doors or take ownership.

# data[].attributes.body
I need to understand the mentor program in order to incorporate this into the onboarding experience.

# data[].attributes.headline
Provide a "What to expect" overview" of the Onboarding Training Program

# data[].attributes.subject
Provide a "What to expect" overview" of the Onboarding Training Program

# data[].attributes.body
Create a syllabus provided at signing to include:
- Presentation topics with descriptioins.
- Brief descriptions of assignments noting their relevancy per topic and accountability expectations
- Directory of Goddard Connect Resources for each session.
- Directory of key contact info ( This can be by titles only with names and contact info added as introductions are made.)
- Glossary of terms, titles, and acryonyms
- Any relevenat requirements for advancement to next levels will be outlined in writing

# data[].attributes.body
Continue to enhance the "why" behind the content through connections for Franchisees
Our SME's:  Onboarding works best with connections to current field experiences

# data[].attributes.body
Always be willing to adjust and research new delivery and assessment methods

# data[].attributes.body
Have the grace to accept them for who they are and build from there.

# data[].attributes.body
Competency based with invitiations driven by School Support Services
Each topic offered 1 time per month

F.L.EX.

Retention

Competitive Comparison

Personnel Management

Each session will be founded in the onboarding content but will be enhanced to reflect the needs of a more experienced franchisee.

New activities to address real life situations.

Interactive activities/assessments pulling out real life examples for discussion.

# data[].attributes.body
Courses provided three weeks prior to sessions to allow for deeper franchisee engagement.

# data[].attributes.headline
NEW: 60 day Refresher  Q&A/Round Table Session with onboarding SME's

# data[].attributes.subject
NEW: 60 day Refresher  Q&A/Round Table Session with onboarding SME's

# data[].attributes.body
Topics:
Review of tour talking points
Overcoming Objections
Personnel Management Q&A

# data[].attributes.body
TBD Structure with both FC's and Onboarding collaboration.

# data[].attributes.headline
NEW virtual session: Franchisee Professional Development Strategy Training

# data[].attributes.subject
NEW virtual session: Franchisee Professional Development Strategy Training

# data[].attributes.body
Necessary for brand stability

Build from materials on GC

Expansion of existing school

Adding schools

Choosing compatible business partners

Setting strategies for successful resale and retirement

SME: Sales and School Support Services

# data[].attributes.body
EIP: Virtual Deep Dive

OLE: EIP

Virtual Session to follow

# data[].attributes.body
Objective:  Provide Franchisee structured best HR practices in  interviewing techniques, onboarding training, conducting performance reviews, addressing performance issues, rewarding performance
SME:  HR
Presenter:  TBD
Facilitator: TBD

# data[].attributes.body
Out of Market visits:  2 days  3 schools

Presenter:  1 day -Franchisee in conjunction with FC visits

Presenter:  1-day Standards Representative

# data[].attributes.body
Structured FC follow-through plan: Does this already exist?

# data[].attributes.body
Virtual Individual Meetings as needed

# data[].attributes.body
Facilitator:  Out of Market FC's
Reports fed back to assigned FC's with Onboarding looped in for training program assessment purposes