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Homebase provides New Yorkers experiencing housing instability in the community with various homeless prevention services and aftercare services to families and individuals exiting NYC DHS shelter to permanent housing. Homebase locations are servicing clients either via phone or for in-person services. Anyone seeking Homebase services should call the office in advance to schedule an appointment.

Please use the Homebase locator to find the Homebase location that serves the ZIP code you currently reside in, along with the facility's phone number. You may be eligible for Homebase services if you:

Are at imminent risk of entering the New York City shelter system

Are low-income

Want to remain stably housed in your community

Dedicated Homebase staff across the five boroughs are available to evaluate households' specific needs, offering a variety of services to help New Yorkers achieve housing stability, including:

Services to prevent eviction

Assistance obtaining public benefits

Emergency rental assistance

Education and job placement assistance

Financial counseling and money management

Help relocating

Short-term financial assistance

Read Frequently Asked Questions.

Video

Audio Description: Information about Homebase, a DHS program providing homelessness preventions services to those at risk of eviction.

Woman speaker: You're working hard but still struggling to make ends meet, and you're behind on your rent. Now you're facing possible eviction. You can't imagine your kid going through it. What do you tell her? We can help your family in your home, but you have to let us know that you need help. Please, reach out before you are forced out of your home.

Text on screen:
Reach out before you are forced out of your home.
Visit nyc.gov/homebase or call 311 today to find out how Homebase can help you.

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Homebase provides New Yorkers experiencing housing instability in the community with various homeless prevention services and aftercare services to families and individuals exiting NYC DHS shelter to permanent housing. Homebase locations are servicing clients either via phone or for in-person services. Anyone seeking Homebase services should call the office in advance to schedule an appointment.

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If you are interested in any of our programs, please fill out our interest form here.

Or if you are interested in joining us for an info session please click here.

Job Placement Assistance

Do you need assistance in finding a job or advancing your career? Are you looking to enter or reenter the workforce? We can help! We offer free job placement assistance to participants in search of employment or who are interested in making a career move.

Participants will learn marketable skills that create long-term careers and can choose amongst the following services:

Job placement assistance

Work readiness skills training

Career counseling

Networking skills training

Job Clubs

Digital Literacy Classes

Individuals may also be eligible for full scholarships towards vocational training in Allied Health, Culinary Arts, Information Technology and Security Guard.

For more information or to register please contact our intake team by emailing [email protected] or calling 718-268-5057.

The Commonpoint Queens Adult Workforce Services program works with local employers and staffing agencies to advertise their open job opportunities and refer candidates to them. Click here to see what opportunities are currently available.

FREE Tax Prep Assistance

We are thrilled to share that with the help of the National Association of Black Accountants, we will once again be offering free tax prep for community members whose income is less than $50k per year.

Community members can schedule appointments by emailing [email protected]commonpointqueens.org or by calling (718)-268-5057 ext 101.
Our Free Tax Assistance program is only available during tax season, which is typically held between January and April 15th.
Vocational Training

Our vocational training programs are offered to eligible adults and out of school youth. Our training programs assist each participant in developing the skills needed to make them marketable in a competitive job field.

Program participants have the opportunity to become certified in any of the following occupational trainings:

Healthcare Occupation:

Home Health Aide

Certified Nurse's Aide

EKG & Phlebotomy (Combo)

Pharmacy Technician

Certified Medical Administrative Assistant

Bilingual Community Health Program

Culinary Arts Training - SafeServ Certification

Information Technology - Network Support, Web Development and Aw/S Start

Security Guard Certification & Licensing

National Retail Federation - Customer Service Training (Youth only)

Upon completion of their vocational training, participants may be eligible for paid internships, job placement assistance, and are supported in pursuing their higher education goals.

All training participants must be:

18 years or older

Eligible to work in the United States

Highly motivated to work in the field they are training for

Have a High School or High School Equivalency Diploma

Have an updated resume

Be a resident of New York State

For more information about our vocational training programs, please email You can also sign up for an orientation by [email protected] . clicking here.
Current offerings include:
Participants must be:

Vocational Training Freelance Training

New this year, we are now offering a training that will provide you with the entrepreneurship skills training needed to become an independent freelance worker. Independent work offers people the opportunity to earn supplemental income, practice newly developed professional skills, build work experience, and design a flexible work schedule that meets their needs. Students learn how to find freelance work through online platforms, create a great online work profile, market themselves and develop a personal branding utilizing social media, provide great customer service, create contracts, manage their finances and taxes, and much more. For more information Please contact Dean Rodgers at [email protected] .

Work Supports Program

Our Work Supports Programs provide free, comprehensive enrollment assistance and referrals for a variety of services and needs, including:

SNAP (food stamps): enrollment, recertification, and mediation

Food Pantry: Commonpoint Queens provides a client-choice pantry to the community

Medicaid and other health insurance program: enrollment assistance

Home Energy Assistance Program (HEAP): referrals for enrollment

Legal counseling referrals

Financial Counseling Clients with other needs are encouraged to contact us for assistance; we are happy to identify other resources based on the needs of our community.

For more information about the Work Supports Programs, please contact Jose Irizarry, Coordinator, Work Supports Programs at (718) 268-5057 ext 108 or [email protected]org

No one should ever go hungry. We can help. The Commonpoint Queens Digital Food Pantry, which has locations in Little Neck (Tanenbaum Family Pool), Forest Hills (Central Queens), Elmhurst (the Hub), and Queens Village (Martin Van Buren High School) offers kosher fresh produce and non-perishable goods for the greater Queens community. After an intake, clients are registered into a digital database, allowing them to log on to the system from home or from one of our in-house kiosks, and order their personalized monthly food selections which will then be prepared and ready to be picked up within minutes.

Client intakes and orders are processed Monday through Friday from 9:00 am to 2:00 pm. Hours for each location are the following:

Forest Hills:
Monday - 11am-2pm & 3pm-6:30pm
Tuesday - 9am-2pm
Wednesday - 9am-2pm & 3pm-6:30pm
Thursday - 9am-2pm
Friday - 9am-2pm
* NEW Sunday Hours: 10am-2pm (beginning July 11th)

Little Neck:
Monday-Friday - 9am-12pm

Elmhurst:
Monday-Friday - Walk-in hours 10am-3pm

Queens Village:
Tuesday-Thursday - 9am-2:30pm

For upcoming distribution dates and to become a client of our food pantry, please contact Susan Meza, Director of Food Programs at [email protected] .

ESOL Classes - English for Speakers of Other Languages

Want to learn English? Beginner, intermediate, and advanced classes will be held virtually beginning in May. For more information about enrolling into the ESOL program please contact Martha Zambrano, ESOL Instructor at [email protected] .

Digital Literacy Classes

The goal of our Digital Literacy classes is to teach basic computer concepts and skills so that people can use computer technology in everyday life, and thereby develop new social and economic opportunities for themselves, their families and their communities. Participants will have an opportunity to improve their skills in using Microsoft Word, Excel, and PowerPoint to edit or draft professional documents. They will practice using social media, such as LinkedIn or Facebook, to network and develop a professional brand.

For more information about the Digital Literacy Classes, please contact Dean Rodgers at [email protected]

The term Opportunity Youth refers to those between the ages of 16 and 24 who are neither in school nor working. This may be due to a variety of reasons- including barriers such as homelessness, pregnancy or parenting, or involvement with the juvenile justice or child welfare systems. The negative effects of this disconnection are ongoing, resulting in lower incomes, higher unemployment rates, and negative physical and mental health outcomes. Young adults who are not in school or working represent untapped potential, or opportunity, for our nation.

We offer a comprehensive High School Equivalency program to help out of school young adults get back on the right track. We also offer medical certification programs for high school graduates who are not in college/have a college degree and are unemployed. All of our Opportunity Youth Programs provide either a stipend or paid internships and career readiness classes to prepare our participants to enter the workforce.

Programs include:
Eligibility requirements include:
Click here to learn more!
Eligibility requirements include:
Click here to learn more!

To participate in this program, please fill out our eligibility form and we will contact you. For more information, contact Kelly McArdle at [email protected]

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Programs at the Hub | Commonpoint Queens

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If you are interested in any of our programs, please fill out our interest form here. Or if you are interested in joining us for an info session please click here. Job Placement Assistance Do you need assistance in finding a job or advancing your career?

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We are open to the public Monday-Fridays between 9:00 a.m. and 5:00 p.m. If your needs cannot be met by ACCESS HRA, call 311 or consult the HRA Locations page for the latest information on center openings.

Burial Services Brochure

This brochure outlines how HRA's Office of Burial Services (OBS) can provide financial assistance to help you meet the funeral expenses for a deceased low-income New York City resident. This can apply to either funeral expenses that have already been paid, or pre-approval for the cost of a planned funeral.

Open the Burial Services Outreach Brochure.

Contact the NYC HRA Office of Burial Services (OBS)

Our office is now located at:
33-28 Northern Blvd. - 3rd Floor
Long Island City, NY 11101

You can call us at:
929-252-7731

Please leave a message and an OBS staff member will return your call before the end of the next business day.

Burial Allowance Application M-860W

View the Application for Burial Allowance.

You can also view the Burial Allowance Application form in:

View the Instructions for the Burial Allowance Application form in:

Read more about the application process below.

Ways to apply

In-Person or Mail

NYC HRA Office of Burial Services
33-28 Northern Blvd. - 3rd Floor
Long Island City, NY 11101

Fax

The application can be faxed to 917-639-0476

Email

The application can be emailed to BurialServices@hra.nyc.gov

Call us at 929-252-7731 if you need a copy of the application and we will mail or email you an application. If you need assistance with completing the on-line application, give us a call.

Burial Allowance Application Process

Background

The Human Resources Administration (HRA), Office of Burial Services (OBS) assists individuals in need of financial assistance to meet funeral expenses for a deceased low-income New York City resident (decedent). Payment may be authorized to reimburse funeral expenses that have already been paid or pre-approval for payment may be authorized for the cost of a planned funeral.

What can be covered

OBS can pay up to a maximum amount of $1,700 under the current emergency rule towards the cost of a funeral bill for a decedent's final disposition (which includes burial, cremation or burying of cremation ashes) to the decedent's relative, friend, Organizational Friend or authorized representative.

In the event, the funeral bill exceeds the current $3,400 cap under the emergency rule, the cost of the burial plot, grave opening or cremation will be deducted from the total bill and where the remaining bill amount is less than the above cap a burial allowance will be approved.

Eligibility

The burial allowance is available to low income decedents that do not have resources or assets available to pay for their funeral. Proof of low-income status may include, receipt of social services benefits or public assistance from HRA such as cash assistance, supplemental nutrition assistance program (SNAP) benefits, or social security benefits including supplemental security income (SSI).

A legally responsible relative (a spouse or parent of a deceased minor under age twenty-one (21)) that applies for the allowance must also be unable to pay the funeral bill and meet the low-income eligibility criteria to qualify.

To determine eligibility, an application must be submitted and OBS will assess the individual circumstances of each case.

To apply

The applicant who is responsible for the funeral arrangements or his/her representative must file an application within one hundred-twenty (120) days under the emergency rule, from the date of the decedent's death with the Office of Burial Services.

The Burial Allowance application, M-860W, can be obtained by using the above link or by calling the Office of Burial Services to request an application. The application information can be directly entered on the form available on the website.

Supporting documentation

We will accept a photo or scanned image of a document via email and we may require a hard copy if the image or photo is not legible. Below is a list of the general documentation needed to begin processing the burial allowance application. OBS may request additional documents to determine eligibility based upon the facts and circumstances of each case.

A Burial Allowance Application Form M-860W completed and signed by the applicant or authorized representative. See application for details.

One original certified copy of the Death Certificate (it will be returned to the applicant).

A copy of the Funeral Contract also known as the Statement of Goods and Services Selected. The contract must be signed by the Funeral Director and by the person that made the funeral arrangements.

A copy of the cemetery or crematory bill, itemizing all charges.

Original itemized funeral bill signed by the Funeral Director and notarized in the presence of a Notary Public or Commissioner of Deeds. The funeral bill must be stamped "Paid-in-Full" if the charges have been paid and the applicant is seeking reimbursement.

Original fully completed Funeral Director's Affidavit forms signed by the Funeral Director and notarized in the presence of a Notary Public or Commissioner of Deeds, if there is money still owed to the funeral establishment. See link to Funeral Director's Affidavit.

Note: During the pandemic an electronic signature to be used by a person in lieu of a signature affixed by hand in executing documents and forms authorizing or accepting funeral services. NYS Governor's Executive Order 202.11 March 27, 2020.

Payments

In the case of reimbursement to an individual, to receive a payment you will need a form of identification to verify the name and address of the person receiving the payment from HRA. For payments to an Organizational Friend, funeral home or funeral services provider a W-9 will be required. OBS can assist you with requesting the W-9 information.

For additional information you can reach us at 929-252-7731. Please leave a message and we will return your call before the end of the next business day.

Hart Island Memorandum of Understanding (MOU)

Since 1869, Hart Island has been used as a site for public burials and is the final resting place for more than a million souls. In 2019, the New York City Council determined that HRA's Office of Burial Services will be responsible for facilitating public burials on the island, transferring responsibility solely for the burials to the Department of Social Services. Currently, administrative and operational functions on Hart Island are still managed by the New York City Department of Correction. Please visit DOC's Hart Island page for more information on visiting the island and finding a loved one. Please continue to check this page of updated information.

Read the Hart Island MOU.

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We are open to the public Monday-Fridays between 9:00 a.m. and 5:00 p.m. If your needs cannot be met by ACCESS HRA , call 311 or consult the HRA Locations page for the latest information on center openings.

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Students attending school in person will be offered free breakfast and lunch daily in school. Please contact your school for more information on meal times and locations.

Approved Grab and Go Meals

Grab and Go Meals will be available for DOE students on an approved medical accommodation or who are required to quarantine. Meals will be available for pick-up by a non-quarantined family member at their school. Speak to your school administrators for details. You may also visit NYC Human Resources Administration website food assistance for additional locations.

Hot Meals Service for Schools

A school may request hot meal service for all students attending in person on school days. Principals can speak with the School Food Service Manager about how to request service. Social-distancing guidelines and locations to eat must be in place before starting. Parents/guardians may reach out to the school administration for more information.

Halal Meal Service Request

Halal options are available at every school. Expanded Halal menu/service is available upon request. Parents/guardians may reach out to the school administration regarding expanded Halal meal service for your school community.

Kosher Meal Service Request

Kosher school meals may be available upon request and with prior registration. Parents/guardians may reach out to the school administration regarding Kosher meal service for your child.

Support School Funding

You do not need to apply for your child to receive meals. However, we do ask families to complete Family Income Inquiry Form, which helps schools receive money for their programs. Your school will send a copy of this form home with your child, or you can get it from your school’s main office.

Download the School Food App

View menus, submit reviews and even use to “FastPass” to skip the line. The app is available for Android and iOS.

Looking for a Career in Food Service?

OFNS is looking for dedicated, service oriented employees School Food Service Managers and Kitchen Staff to work year round within school kitchens throughout our 5 boroughs.

We offer: Monday to Friday Work Week, Full Benefits, Medical & Prescription Coverage, Dental, Vision, Sick Days, Paid Holidays, and Retirement Plan(s).

Visit our careers page top learn more about all the current openings.

Contact Us

For more information about our menus, nutrition information, programs, questions or comments email us at SFWebsitesuggestion@schools.nyc.gov. Please provide your name and email address when responding.

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The New York City Department of Education offers free breakfast, lunch and afterschool meals to all NYC public school students during the school year.

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Suicide Prevention

Suicide prevention and crisis counseling

Warm Transfers

Referrals and warm transfer to other services

Follow-up Care

Follow-up to check that you have connected to care and it is working for you

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We're here to listen and help with problems like stress, depression, anxiety, or drug and alcohol use. For you or someone you care for. What We Do Helping New Yorkers in Crisis NYC 988 is your...

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Su Familia: The National Hispanic Family Health Helpline

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Su Familia: The National Hispanic Family Health Helpline

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1-866-Su Familia

Monday through Friday from 9:00 am to 6:00 pm ET

Su Familia: The National Hispanic Family Health Helpline provides free reliable and confidential health information in Spanish and English to help callers navigate the health system. Staffed by bilingual health promotion advisors who provide basic information on a wide range of health topics. Additionally, our up-to-date database includes over 13,000 providers enabling health promotion advisors to refer callers to health care services in their community.

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Helpline | National Alliance for Hispanic Health | United States

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1-866-Su Familia Monday through Friday from 9:00 am to 6:00 pm ET Su Familia: The National Hispanic Family Health Helpline provides free reliable and confidential health information in Spanish and English to help callers navigate the health system. Staffed by bilingual health promotion advisors who provide basic information on a wide range of health topics.

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NEW YORK, NY (June 6, 2022) - Rent-stabilized tenants at 1833 Adam Clayton Powell Jr. Blvd. in Harlem announced a rent strike and new lawsuit today against their landlord, Manhattanville Holdings LLC, and property manager, David Israel, for failing to start repairs on their building following a deadly fire on November 18, 2021.

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Legal Services NYC fights poverty and seeks racial, social, and economic justice for low income New Yorkers. For more than 45 years, we have challenged systemic injustice and helped clients meet basic needs for housing, access to high-quality education, health care, family stability, and income and economic security.

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Eligible families may receive up to 60 months of federally funded cash assistance under the Temporary Aid to Needy Families Program (TANF). Single individuals without children and families who have already received cash assistance for 60 months may receive benefits under the New York State Safety Net Program.

Are you eligible for Cash Assistance? Find out what documents you need to apply. Apply online through AccessHRA now.

Here are some situations that may make you eligible for additional cash assistance.

Eligible clients receiving temporary cash assistance are required to engage in work and/or educational activities in most cases. Learn more about educational opportunities on our Training and Education page.

(Those participating in an approved program can receive transportation and child care expenses so that they can meet their requirements.)

All Cash Assistance and SNAP applicants that have been approved for benefits will receive an EBT card in the mail. If your EBT card has not yet arrived, you can go to the Brooklyn OTC site for your permanent card, or one of seven open center locations for a temporary card that will have all benefits available until the EBT card arrives. Please see this list of locations.

Regarding case inquiries, HRA requires submitting a Client Consent Form to verify a client's consent before releasing case information to a third party.

Please be aware that unscrupulous individuals may use COVID-19 as an opportunity to create a scam in order to steal your personal information. Learn more about this Potential Fraud Scam Alert and other EBT Scams Alerts.
View the Protect Your Benefits - Skimming Flyer (FLY-1095) in:
Emergency Assistance

How it Works

You may be able to get help if you cannot pay your bills because you lost your job, you are getting less pay from your job, or you had another emergency like an unexpected medical situation. This help is called "Emergency Assistance" or a "One Shot Deal."

Emergency Assistance can help you if:

You are experiencing homelessness or will lose your housing if you do not get help.

Your gas or electricity has been shut off, or you got a notice saying that it will be shut off.

You lost clothes, personal items, or furniture because of theft, a fire, or a natural disaster.

You are affected by domestic violence.

You have other issues that affect the health and safety of you or your family.

More Information:

You must have an interview to get Emergency Assistance or a One Shot Deal.

To get some types of Emergency Assistance, you may need to show proof that you will be able to pay that bill in the future, or that you will have help to pay it.

Unless you receive Supplemental Security Income (SSI), you may be required to pay back some or all the Emergency Assistance in the future. HRA will let you know if you need to pay it back.

If your income is more than a certain amount, you may be required to sign an agreement that you will pay back the Emergency Assistance.

You may apply for Emergency Assistance even if you already received it before. If you were required to pay back an Emergency Assistance grant, but you did not pay it back, that may affect your eligibility to get a new one.

After you give HRA all the required information for your Emergency Assistance application, they will make a decision as soon as possible. HRA will send you a notice if they need more information or documentation from you.

You can apply for Emergency Assistance online using ACCESSHRA or by visiting your nearest HRA Job Center. For more information, call the HRA Infoline at 718-557-1399.

View the Emergency Rental Assistance Grant Flyer in:

Special Grant Document Guide

You can ask for a Special Grant to get benefits for emergencies or add members of your household to your case. You can find forms that are used to ask for a Special Grant in our Special Grant Document Guide.

Emergency Broadband Benefit

If you receive SNAP or Cash Assistance, you may qualify for a $50 per month discount on your mobile or fixed broadband internet service, along with a one-time $100 discount for purchasing a laptop, tablet, or desktop computer. To learn more and apply, visit http://getemergencybroadband.org.

Read the Emergency Broadband Benefit flyer.

WeCare

The Wellness, Comprehensive Assessment Rehabilitation and Employment (WeCARE) program is a unique initiative that addresses the needs of cash assistance clients with medical and/or mental health barriers to employment. The WeCARE program is available by referral only.

Applications

Daily Timekeeping System (DTS): For agencies that employee HRA clients
Food Card Access Project (FCAP): Submit appointments for SNAP interview
Line Item Contracts (LIC): Monthly line item expenses
Payment and Claiming System on the Web (PACSWeb): Enables vendors to request payments for services provided to HRA clients
Substance Abuse Tracking and Reporting System (STARS): For treatment providers
Supportive Housing System (PACT): The Office of Health and Mental Health Services' Placement, Assessment and Client Tracking Unit
Training Provider Tracking System (TPTS): For training providers
Available Training/Educational Programs: Search for training/educational providers and programs
New Training Provider Application: Become a training provider
WeCare System: Wellness, Comprehensive Assessment, Rehabilitation and Employment program

Brochures
Youth Applicant Frequently Asked Questions
Housing: Know Your Rights
Child Care

Parents and guardians who are employed or engage in work-related activities (required or voluntary), including those in school, may be eligible for child care. If eligible for child care, parents and guardians have the right to appropriate, affordable, accessible, and suitable child care. HRA will never require you to use a specific provider but can help you find one that is best for you if you need one.

If you are employed or participating in a work activity and would like HRA to help pay for child care, you and the provider will need to complete and submit the forms below.

Child Care Forms

Automated Child Care Eligibility and Enrollment System (ACEE): Child care programs for HRA clients
Child Care Provider Search: Easy to use search tool to locate NYC contracted & non-contracted Child Care Providers & short list/filter based on client needs

View Child Care Provider Enrollment Supplement (CS-274W) in:

View the Proof of ID and Residency for Child Care Providers (CFWB-004) form in:

View the Additional Local Standard Release (CFWB-047) form in:

View the Important Information about Child Care (FIA-1144) form in:

View the Enrollment Form for Provider of Legally-Exempt In-Home Child Care and Legally-Exempt Family Child Care (OCFS-LDSS-4699) in:

View the Instructions for Enrollment Form for Provider of Legally-Exempt In-Home Child Care and Legally- Exempt Family Child Care (OCFS-LDSS-4699a) in:

Part A: Enrollment Form for Legally-Exempt Group Child Care Program (OCFS-LDSS-4700) in:

Instructions for Part A: Enrollment Form for Legally-Exempt Group Child Care Program (OCFS-LDSS-4700a) in:

View the Work Schedule for Child Care (FIA-1100) form in:

HRA-154: School/ Training Enrollment Letter in:

CFWB-001: Special Needs Application

Other Forms

Request for Review for Underpayment
Request for Payment of Rent Arrears in Excess of CA Limit
View the Verification of Secondary Tenant's Residence and Housing Costs form in:

View the Request for Additional Allowance form in:

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Eligible families may receive up to 60 months of federally funded cash assistance under the Temporary Aid to Needy Families Program (TANF). Single individuals without children and families who have already received cash assistance for 60 months may receive benefits under the New York State Safety Net Program.

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Affordable Connectivity Program

All families with a student enrolled in a DOE school or program are eligible for the Affordable Connectivity Program (ACP), which offers monthly discounts up to $30 on internet bills, and a one-time device discount up to $100 with participating providers.

This program, launched by the Federal Communications Commission (FCC), is a replacement to the Emergency Broadband Benefit (EBB) program, which provided broadband internet service for eligible New York City households at a reduced cost during the COVID-19 pandemic.

To apply for this program, confirm your household's eligibility, and find participating broadband internet providers, visit the ACP website. Families may also call the ACP helpline at (877) 384-2575.

There are several free or low-cost internet options available to New York City students and families.

Free Internet for Your Home

The following internet carriers are offering free household Wi-Fi or special accommodations for 60 days:

Comcast

Charter Communications/Spectrum

Altice

Learn more about the above at NYC.gov.

Free Internet Locations in NYC

There are many places across the city where you can go to connect to internet for free. Locations include:

Low-Cost Internet Plans

The following internet plans are available to eligible participants. Eligibility varies by provider. Contact the provider for more information.

Altice (also known as Optimum)

Altice offers Altice Advantage, a plan that starts at $14.99/month. To qualify, you must be:

eligible for--or participate in--the National School Lunch Program (NSLP); or

a New York City resident who attends a New York City public school; or

eligible for--or receive--Supplemental Security Income (SSI) and 65 years of age or older; or

a veteran and receive state or federal public assistance.

Charter (also known as Spectrum)

Charter offers Spectrum Internet Assist, a plan that starts at $14.99/month. To qualify, one or more members of your household must be a recipient of one of the following assistance programs:

National School Lunch Program (NSLP)

Community Eligibility Provision (CEP) of the NSLP

Supplemental Security Income (for applicants age 65+ only)

Verizon

Verizon offers the Lifeline program, a plan that starts at $19.99/month. To qualify:

Your annual income is at 135% or less than of the U.S. federal poverty guidelines

You, or someone in your household, participates in a qualifying federal assistance program:

Supplemental Nutrition Assistance Program (SNAP) (formerly known as food stamps), or

Medicaid, or

Supplemental Security Income (SSI)

Federal Public Housing Assistance (FPHA)

Veterans Pension and Survivors Benefit

Tribal Programs (and live on federally-recognized Tribal lands)

For more eligibility information, visit Lifelinesupport.org

Wi-Fi Hotspots for Existing Cable Customers

As an extension of their internet service, the providers listed below enable each other's high-speed internet customers to access up to 500,000 nationwide WiFi hotspots through the network name CableWiFi:

Learn more at cablewifi.com

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Affordable Connectivity Program All families with a student enrolled in a DOE school or program are eligible for the Affordable Connectivity Program (ACP), which offers monthly discounts up to $30 on internet bills, and a one-time device discount up to $100 with participating providers.

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The largest, most influential social justice law firm in New York City, The Legal Aid Society is built on one simple but powerful belief: that no person should be denied the right to equal justice.

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Assistance in filing for and obtaining Orders of Protection

Full representation at Family Court hearings for orders of protection, paternity, custody, visitation, and child support

Assistance in filing for domestic violence-based immigration relief, such as VAWA petitions, Battered Spouse Waivers, and U Visas

Advocacy and support navigating the criminal justice system with the goal of obtaining an Order of Protection

Advocacy in an educational setting, such as assistance in obtaining a school safety transfer

Advocacy and representation in administrative proceedings for public assistance, housing, and other benefits

Assistance with emancipation for young adults in need of public benefits and/or shelter due to intimate partner abuse

We also conduct policy advocacy to expand young people's eligibility for and access to resources related to intimate partner violence.
If you'd like to refer a young person for legal or social services, For more information... please download and complete our client referral form.
If you need help, you can call our confidential Helpline at 800.214.4150 or text (646) 535-DAY1 (3291). You can also contact us online.

Please make sure to use a safe computer and email account or phone to contact us.

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Assistance in filing for and obtaining Orders of Protection Full representation at Family Court hearings for orders of protection, paternity, custody, visitation, and child support Assistance in filing for domestic violence-based immigration relief, such as VAWA petitions, Battered Spouse Waivers, and U Visas Advocacy and support navigating the criminal justice

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The following systems are currently offline. We are working to bring them back up soon and apologize for any inconvenience.

Connecting Justice Communities is the blog of Pro Bono Net, a nonprofit leader in increasing access to justice through innovative uses of technology and collaboration. We are interested in the intersection of legal services and technology, as well as the broader issue of access to legal services for those who can't afford a lawyer.

Read More....

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Pro Bono Net Service Interruption | Connecting Justice Communities | Improving Access to Legal Technology & Services

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The following systems are currently offline. We are working to bring them back up soon and apologize for any inconvenience. Connecting Justice Communities is the blog of Pro Bono Net, a nonprofit leader in increasing access to justice through innovative uses of technology and collaboration.

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265,351 New Yorkers have enrolled in Fair Fares NYC!

Fair Fares NYC is a City program created to help New Yorkers with low incomes manage their transportation costs. Using the Fair Fares NYC MetroCard, eligible New York City residents receive a 50% discount on subway and eligible bus fares. Pay-per-Ride, weekly unlimited, and monthly unlimited options are all available. Fair Fares can also provide 50% off MTA Access-A-Ride paratransit trips. Pay-Per-Ride, 7-Day (Weekly) and 30-Day (Monthly) Unlimited Ride options are all available for those using the Fair Fares MetroCard on subways and eligible buses. Access-A-Ride customers do not use a Fair Fares NYC MetroCard; their discount is applied automatically to their Access-A-Ride trips once their Fair Fares and Access-A-Ride accounts are linked.

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Fair Fares NYC is a City program created to help New Yorkers with low incomes manage their transportation costs. Using the Fair Fares NYC MetroCard, eligible New York City residents receive a 50% discount on subway and eligible bus fares. Pay-per-Ride, weekly unlimited, and monthly unlimited options are all available.

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Good Call is a free 24/7 emergency hotline that connects people who are arrested with a free lawyer and their loved ones, with just one phone call.

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Catholic Charities Brooklyn and Queens provides individual and families experiencing housing instability with various homeless prevention services. Call 718-722-6001 for more information.

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Catholic Charities Brooklyn and Queens provides individual and families experiencing housing instability with various homeless prevention services. Call 718-722-6001 for more information.

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All rights reserved © 2021. Woodside on the Move is a 501 (c)(3) nonprofit organization.

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NYCHA Residents Can Apply For Rent Reduction

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NYCHA's COVID-19 Rent Hardship Policy

NYCHA has simplified its Rent Hardship Policy to make it easier than ever for you to reduce your rent during the COVID-19 crisis.

Frequently Asked Questions (FAQs)

Question 1: What can I do if I'm experiencing a rent hardship?

Question 2: What is an interim recertification?

Question 3: When can I request an Interim Recertification to have my rent reduced?

Question 4: How do I apply for a rent hardship?

Question 5: What do I need to apply for an Interim Recertification/rent hardship?

Question 6: What is self-certification?

Question 7: How do I submit supporting documents, if I have them?

Question 8: If I request a paper Interim Recertification application by mail, what should I do after completing it?

Question 9: How long does it take to process an Interim Recertification/rent hardship application?

Question 10: When will my new rent go into effect?

Question 11: What should I do if I have any questions?

1.) What can I do if I'm experiencing a rent hardship?

NYCHA has simplified its Rent Hardship Policy to make it easier than ever for you to reduce your rent during the COVID-19 crisis.

If your hours have been cut at work, or if you have lost your job, you can complete an Interim Recertification immediately.

As a public housing resident, your rent will always be 30 percent of your household income.   If you have no income at this time, your rent will be zero.

Rent Hardship Flyer (updated as of May 2020) English | Español | 中文 (繁體 / 简体) | Русский | Kreyòl Ayisyen | 한국어 | العربية | বাংলা | اردو | אידיש | Polski | Français

2.) What is an interim recertification?

An interim recertification is a change in a household’s composition, income, disability, senior, citizenship, or student status that occurs between Annual Recertification periods. Back to Top

3.) When can I request an Interim Recertification to have my rent reduced?

There is NO waiting period to report loss of income to NYCHA. Please do not delay. The standard waiting period normally required to request an Interim Recertification has been suspended. Back to Top

4.) How do I apply for a rent hardship?

Rent reductions can be requested through an Interim Recertification. For your convenience, there are three different ways that you can apply for an Interim Recertification:

1.) Visit the NYCHA Self-Service Portal at https://selfserve.nycha.info (the fastest way to submit your request)

2.) Call NYCHA’s Customer Contact Center (CCC) at 718-707-7771 (and select menu option 5 when prompted)

3.) Contact your Property Management Office to request a paper application, which will be mailed to your home address

NYCHA Self-Service Portal

Using the NYCHA Self-Service Portal is the quickest and easiest method to apply for rent hardship.
We simplified the online form. Now there are only 6 steps to reduce your rent. Refer to this guide that shows you the step-by-step process.

Step 1: Go to https://selfserve.nycha.info.
Step 2: Identify the person in the household who has lost income.
Step 3: Provide the dates of employment for the job where income was reduced or lost; previous salary; and current salary, if income has been reduced.
Step 4: Provide the type of income that has been lost or reduced.
Step 5: Photograph and upload documents (if available).
Step 6: SELF-CERTIFY and submit.

This online application uses Google Translate to access the application in over 100 languages.

Call the Customer Contact Center (CCC) at 718-707-7771 (Option 5)

Residents can now call the CCC at 718-707-7771 (option 5) to complete the Interim Recertification application over the phone. A NYCHA customer service representative will guide you through a brief set of questions; you can self-certify your income loss and submit the Interim Recertification application over the phone.

Residents who require translation services will be simultaneously connected with the Language Helpline, which will assist throughout the process.

Contact Your Property Management Office

Residents may also call their Property Management Office to request a paper Interim Recertification application. Click here to view the Property Management Offices directory.
You may provide supporting documents with your paper application or take a picture/upload/scan any documents and email them to your Property Management Office.
Once you have completed and submitted the application, you will be contacted by your Property Management Office to self-certify.
For your convenience, we have translated the application into 13 different languages. You may use the translated application to review the questions in the language of your choice, but you must complete and submit the English application.

English | Español | 中文 (繁體 / 简体) | Русский | Kreyòl Ayisyen | 한국어 | العربية |  اردو | אידיש | Polski | Français

5.) What do I need to apply for an Interim Recertification/rent hardship?

Until further notice, NYCHA residents may self-certify their loss or decrease in income. This means that supporting documents such as pay stubs, a letter from your employer, and/or verification of unemployment benefits, which are usually required to submit the Interim Recertification, are not required at this time.

We will still accept these documents if you have them. We will also accept a handwritten letter from your employer and/or emails, as well as a telephone call from your previous or current supervisor, as verification of your loss of income. However, if none of these items are available at this time, you may provide them to NYCHA at a later date.

With or without these documents, you can self-certify your loss of income, submit your application, and receive a reduction in your rent. Back to Top

6.) What is self-certification?

This means that supporting documents such as pay stubs and/or a letter from your employer, which are usually required to submit the Interim Recertification, are not required at this time. The resident is certifying that the information they verbally provide is true and correct.

NYCHA will still accept these documents if you have them and may request proof at a later time. Back to Top

7.) How do I submit supporting documents, if I have them?

If you have supporting documentation, you can email them to rent.hardship@nycha.nyc.gov, along with your name, address, apartment number, and name of your development. Documentation can also be submitted through the Self-Service Portal or to your Property Management Office. Back to Top

8.) If I request a paper Interim Recertification application by mail, what should I do after completing it?

Completed paper packets must be mailed to:

New York City Housing Authority
P.O. Box 19202
Long Island City, NY 11101

You may also hand deliver it to your Property Management Office. Please call ahead to make an appointment before visiting the office.

Please note that due to the COVID-19 state of emergency, processing times by mail may be delayed. Back to Top

9.) How long does it take to process an Interim Recertification/rent hardship application?

Applications completed through the Self-Service Portal are submitted immediately and take approximately three weeks to process.

To check the status of your Interim Recertification, go to the Self-Service Portal. Under the Interim Recertification menu, your application will be categorized as either “Open,” “In Progress,” or “Paused”:

If processing delays occur, any decrease in rent will be retroactive and credited accordingly.

Applications completed over the phone with a CCC representative are submitted immediately and take approximately three weeks to process.

Paper applications can take up to approximately six weeks to receive and process. Back to Top

10.) When will my new rent go into effect?

Your rent will be adjusted for the month following the submission of the Interim Recertification. Any rent adjustment that does not take place immediately will be retroactive to the first of the month after you initiated the Interim Recertification request.

If you do not see a change in your rent immediately, NYCHA will accept partial rent payments until the application is processed.

A Lease Addendum and Rent Notice with any change in rent will be mailed to you. The lease addendum informs you of the new monthly rent amount and how it was calculated. You will also be informed of the new rent amount through a robocall and email. Back to Top

11.) What should I do if I have any questions?

Please call the CCC at 718-707-7771 (and select menu option 5). Back to Top

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NYCHA has simplified its Rent Hardship Policy to make it easier than ever for you to reduce your rent during the COVID-19 crisis.

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What: Homework helpline for students, run by classroom teachers

Where: Call 212-777-3380

Who: Students in kindergarten through 12th grade

Hours: Monday through Thursday, 4 to 7 p.m. when school is in session

Languages spoken: Armenian, Bengali, Chinese, English, French, Haitian-Creole, Korean, Russian, Spanish and Tagalog

Subjects available: English, math, science and social studies

A brief history

The Dial-A-Teacher program began in January of 1980. It was a pilot program in 17 schools in 8 districts. Five teachers were hired to field these questions with one teacher proficient in Spanish. Students throughout the city quickly began to use the program to get help with homework problems that stumped them. By 1986, the program expanded to include all elementary schools in the city through funding by the NYC City Council. The UFT provided a large space where the newly hired staff of 45 teachers could work. Hundreds of texts and reference materials were bought and Dial-A-Teacher was now a world-class source of help for all the elementary students in the city.

As word spread to students that there was a telephone number that they could call to get free help with homework, the number of calls climbed steadily. Students in middle school and high school who were using the Dial-A-Teacher program since the third grade continued to seek this help. Dial-A-Teacher began hiring experts in advanced math and science to field these calls from older students.

Key staff

The director of the Dial-A-Teacher program is Anthony Harmon. Sean Blanks is the coordinator who assists in the day-to-day administration of the program. The office telephone number is 212-598-9205. You can use this number to arrange for workshops, to order materials, to schedule classroom visits or to get general information about the program. If you need to speak to the director, call 212-510-6338.

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What: Homework helpline for students, run by classroom teachers Where: Call 212-777-3380 Who: Students in kindergarten through 12th grade Hours: Monday through Thursday, 4 to 7 p.m. when school is in session Languages spoken: Armenian, Bengali, Chinese, English, French, Haitian-Creole, Korean, Russian, Spanish and Tagalog Subjects available: English, math, science and social studies The Dial-A-Teacher program began in January of 1980.

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One Year In

Thank you to all our incredible volunteers, gracious recipients, and valued partners for helping us pull together and pull through. Check out our birthday video (left) to see all the amazing work we've been able to do, and all the work we're going to continue to do to serve our community!

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Thank you to all our incredible volunteers, gracious recipients, and valued partners for helping us pull together and pull through. Check out our birthday video (left) to see all the amazing work we've been able to do, and all the work we're going to continue to do to serve our community!

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If there is immediate danger call 911

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GriefShare - Grief Recovery Support Groups - GriefShare

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GriefShare is a grief recovery support group where you can find help and healing for the hurt of losing a loved one.

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Get Started With SimplyE

With your library card, it's easier than ever to choose from more than 300,000 e-books on SimplyE, The New York Public Library's free e-reader app. Library cardholders can gain access to an array of digital resources for all ages, including e-books, audiobooks, databases, and more.

If you don't have an NYPL library card, New York State residents can apply for a digital card through the Library's SimplyE app (available on the App Store or Google Play). Once you've received your barcode and PIN, explore SimplyE to discover hundreds of thousands of e-books, plus visit our website to find many more digital resources. You can also find your library card number by logging into your library account with your SimplyE username and pin. The 14 digit library card number is displayed underneath your name.

Patrons 13 years and older can apply for their own library cards. Patrons 12 and under will need a parent or caregiver to create an account. Note: These accounts cannot be restricted to only children's materials.

After registering, it may take a few hours to receive your barcode in order to access the Library's digital resources. Once you sign up for a card through SimplyE, you will need to select a home library after your barcode has been emailed to you. Log into your account and click on Settings to set your Preferred Pickup location.

If you have questions, please email schoolvisits@nypl.org

Note About Privacy & External Websites
Please note: This web page contains third-party links. By clicking on the website links above, you will leave NYPL's website and enter a website not operated by NYPL. We encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties with whom you interact through our Library services. For more information about these third-party links, please see the section of NYPL's Privacy Policy describing "Third-Party Library Services Providers . Note that children under the age of 13 should not submit any personally-identifiable information (e.g., name, email address, etc.) to any online website, per federal COPPA requirements.

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Free Online Tutoring and More with Brainfuse

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Get live, on-demand homework help from one-on-one tutors, online daily from 2-11 PM.

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What is HEAP?

The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and renters pay for utility and heating bills.

If you have received an electric, gas, or heating disconnect notice, you can apply for emergency financial help. You may also qualify for help if you have a low supply of heating fuel or a broken boiler or furnace.

Active SNAP/Cash Assistance clients and clients receiving SSI who live alone are automatically eligible for HEAP benefits. HEAP consists of two seasonal components.
Qualifications for HEAP assistance include:

Your household received a HEAP benefit during the current HEAP program year OR

You are currently receiving Temporary Assistance (TA) or Supplemental Nutrition Assistance Program (SNAP).

Qualifications for HEAP cooling assistance* include:

Your household received a HEAP benefit during the current HEAP program year OR

You are currently receiving Temporary Assistance (TA) or Supplemental Nutrition Assistance Program (SNAP).

*Cooling Assistance operates from May to August. If you DID receive a HEAP benefit during the current HEAP program year, your eligibility for a cooling benefit will be based on the information used to determine your HEAP benefit. If you DID NOT receive a benefit during the current HEAP program year, BUT you are currently receiving TA or SNAP benefits, your eligibility for a cooling benefit will be based on the information in your TA or SNAP case.
HEAP Document Guide View the Beat the Heat Flyer in English/Español
Apply for HEAP

You can apply for Regular HEAP using the HEAP application below and mail it back to:

Home Energy Assistance Program/HEAP
P.O. Box 1401
Church Street Station
New York, NY 10008

Applications can also be dropped off in person at a HEAP office. You can get additional help by calling the DSS/HRA HEAP unit at 1-212-331-3126 or call the NYC HEAP Infoline at 1-800-692-0557 for the status of your application. You can also get more information on HEAP at ACCESS NYC.
HEAP Application (LDSS 3421)
Utility Assistance Program (UAP)

UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills.

Here are some other situations that may make you eligible for cash assistance.

If you are having trouble paying your utility bills and have a question about the program, please contact the DSS/HRA HEAP unit at 1-212-331-3126.

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The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and renters pay for utility and heating bills. If you have received an electric, gas, or heating disconnect notice, you can apply for emergency financial help.

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Elmcor and The State University of New York (SUNY) have partnered in operating the state-of-the-art technology SUNY ATTAIN (Advanced Technology Training & Information Networking) Computer Lab at Elmcor. A 24-station computer lab designed to provide valuable workforce development training.

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Services for Veterans

We're committed to connecting New York City veterans to stable, meaningful employment. If you have served at least one day in the active military, naval, or air service, including the Reserves and National Guard, you and your spouse are eligible for priority of service at all of our Workforce1 Career Centers.

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Services for Veterans We're committed to connecting New York City veterans to stable, meaningful employment. If you have served at least one day in the active military, naval, or air service, including the Reserves and National Guard, you and your spouse are eligible for priority of service at all of our Workforce1 Career Centers.

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Western Queens Recovery Services (WQRS) is an Office of Alcoholism and Substance Abuse Services (OASAS) certified program, that provides outpatient treatment services to assist individuals who suffer from chemical abuse or dependence. WQRS is community-based, serving adults, adolescents and children.

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New York City offers free or low-cost child care and educational options for children from eligible families. EarlyLearn programs are available for infants and toddlers (ages six weeks to 2 years old).

Watch these videos and keep reading this page to learn about early childhood programs, eligibility, and more.

EarlyLearn - Programs for Children 6 Weeks - 2 Years Old

New York City provides a number of free or low-cost programs for families that qualify. These programs provide early care and education for children from birth to two years old, all year round for up to ten hours a day. Eligibility is based on your family's income and needs. If you qualify and there is a seat available, your child can begin a program anytime during the year.

Infant/Toddler Programs

Infant/Toddler programs provide child care services for infants and toddlers for up to 10 hours a day. These programs are available in two settings:

Center-based care for children aged six weeks to four years old.

Home-based care for children aged six weeks to three years old through family child care networks.

To learn about eligibility for Infant/Toddler programs and enroll, contact us at CCapplication@schools.nyc.gov.

Early Head Start

Early Head Start programs provide early care and education that supports the whole family. Early Head Start programs serve pregnant mothers, infants, and toddlers and provide services for at least eight hours a day, all year round.

To learn about eligibility for Early Headstart programs, contact these programs directly.

Who is Eligible?

Our infant and toddler programs are available for families that qualify for free or low-cost care. Eligibility is based on your family's income and needs.

For Early Head Start Programs

The best way to find out if your family is eligible for Early Head Start is to contact a program directly. Your family may qualify for Early Head Start if at least one of these categories applies to you:

You live in temporary housing

You receive HRA Cash Assistance

You receive SSI (Supplemental Security Insurance)

You are enrolling a child who is in foster care

Your family income falls below a certain amount

For Other Extended Day/Year Infant/Toddler Programs

Your family may qualify for these programs if your family's income falls below a certain amount and have an approved "reason for care." This reason must be at least one of the following:

You work 10+ hours per week

You are in an educational or vocational training program

You have been looking for work

You live in temporary housing

You are attending services for domestic violence

How to Apply

Admissions for EarlyLearn programs are year-round. Your child can enroll in a program any time, if you are eligible and there is a seat available.

Visit MySchools to find an infant and toddler program near you.

For Early Head Start, apply directly through the program.

For other Extended Day/Year Infant/Toddler options, you must apply directly through the program. All new applications and recertifications should be emailed to CCapplication@schools.nyc.gov. If your program is unable to email your application, your program can send it to this address:

Special Referrals

There are a few instances where a different process is needed to apply:

Families applying for or receiving cash assistance must apply for care through their Human Resources Administration (HRA) Job Center.

Families with an active Child Welfare case, preventive and/or protective, must contact their case worker to make a Child Care subsidy referral.

Employed foster parents must contact their case worker to make a Child Care subsidy referral.

All families, including families that may need one of these referrals, can call 311 to get help with finding a program and completing the Child Care subsidy application.

For Centers Submitting or Following Up on Cases

The following guidelines allow our staff to provide you and families with the best possible support:

Please submit cases one at a time, with all documents attached for that specific case.

In the subject line of your email, please include the following

Parent name

Case number, if known

Program name/number

When requesting a status updates, please reference the date of the original submission, as well as the information included in the subject line (see bullets above)

Questions About EarlyLearn ?

Call 311 or email us at ccapplication@schools.nyc.gov. We can answer your questions about early childhood care and education and help you explore your options.

Options for Three- and Four-Year-Olds

Interested in other free, full-day, high-quality programs for children who are three and four years old? If your child was born in 2018, you can apply for 3-K. If your child was born in 2017, you can apply for pre-K. Visit MySchools to learn more about different programs.

In addition, families needing extended day/year care beyond the school day can apply for Extended Day/Year programs, including Head Start. These programs provide care all year round for up to 10 hours a day. Eligibility for these programs depends on income and other factors.

To apply for Head Start programs, contact those programs directly.

To learn more about other Extended Day/Year options, eligibility, or how to apply, email us at CCapplication@schools.nyc.gov.

2022 NYC Public Schools Admissions Guide

View or download the new 2022 NYC Public Schools Admissions Guide! This book provides an overview of admissions processes and resources for EarlyLearn (childcare for eligible families), 3-K, pre-K, kindergarten, middle school, and high school, including a section on how to use MySchools.

Print copies are available in 10 languages at schools, early childhood programs, libraries, and other sites now.

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Learn about eligibility for EarlyLearn. These programs provide free or low-cost child care and education for children from 6 weeks to 2 years old. If you qualify, your child can begin a program any time during the year.

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Feb 1, 2021

The Salvation Army operates five childcare centers in Brooklyn, the Bronx, and Queens. We offer free childcare to families, providing a tailored program that can help develop children between the ages of 2 and 5.

We strive to create an environment where children can learn how to become critical thinkers and are given opportunities to participate in fine arts, educational exercises, and field trips. The purpose of these activities is to teach colors, shapes, letters, numbers, and to gain new and exciting hands-on learning experiences. Children are encouraged to explore the world around them to develop their independence and expand their imagination.

The Salvation Army, the leading provider of social services in the United States, offers a unique opportunity for families to also benefit from our network of food pantries, soup kitchens, after school programs, senior programs, and holiday assistance programs.

For more information about our child care centers and to enroll your child, please call one of the centers closest to you:

The Salvation Army Child Care Programs are licensed by the NYC Department Of Health and Mental Hygiene. All of our Centers adhere to CDC guidelines regarding COVID-19 to ensure a safe learning environment for all children and staff.

Our Bushwick Child Care Center being featured on News 12 Brooklyn

Want to Schedule a Visit to a center near you? Fill out the form below and we will contact you as soon as possible.

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Caring for Children - Salvation Army Greater New York Division

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Feb 1, 2021 The Salvation Army operates five childcare centers in Brooklyn, the Bronx, and Queens. We offer free childcare to families, providing a tailored program that can help develop children between the ages of 2 and 5.

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Child care vouchers help cover the cost of child care for children 6 weeks to 13 years old. Children with disabilities up to 18 years old are also covered. There are hundreds of home-based and center-based providers that accept child care vouchers across NYC, who offer child care services in safe and positive learning environments.

Child care vouchers are a government regulated and funded resource to help eligible low-income families with child care costs.

Child care programs offer a safe and positive learning environment for your child while you work or attend school.

In child care programs, children can play, discover, learn, and build positive relationships with other children.

In addition to licensed/regulated providers, you can use child care vouchers with approved informal providers, such as relatives, neighbors, or friends.

Eligibility is based on your family's income, size, and other needs.

Services are available for children with disabilities.

Parents are not required to be US citizens; however, the child receiving care must be a US citizen, a US national, or person with satisfactory immigration status.

Most families are required to pay a fee based on income and family size. Those who are exempt from the family fee are:

families on cash assistance

families experiencing homelessness

foster care parents

Voucher availability is dependent upon funding.

Who is eligible

Child care voucher programs have income and other eligibility requirements.

If you qualify, your child care tuition at participating day care sites can be fully or partially paid. Your child can begin a program any time during the year.

What you need to apply

Due to high demand, eligible families who request vouchers will be placed on a waitlist at this time. You don't need documents to sign up for the Child Care Voucher Waitlist.

For families experiencing homelessness, visit the Application Submission Checklist for a list of required documents when applying for the Child Care subsidy application.

How to apply

To express your interest in applying for a voucher, complete the Child Care Contact Link.

ACS is currently reaching out to families who previously applied to be on the voucher waitlist.

Once all of those families have been contacted, ACS will contact you with information about how to apply for child care. This may take several months.

While waiting, consider other options like EarlyLearn programs to meet immediate child care needs.

Special Referrals

If your family is applying for or receiving cash assistance, you must apply for child care through the Human Resources Administration (HRA) Job Center.

If your family has an active child welfare case (such as receiving prevention and/or child protective services), you must contact your case planner or Child Protective Specialist to get a Child Care subsidy referral.

If you are an employed foster parent, you must contact your agency case planner to get a Child Care subsidy referral.

Families experiencing homelessness who are found eligible for child care assistance are prioritized for child care vouchers.

All families, including families who may need one of these referrals, can contact the ACS Child and Family Well-Being Call Center at 212-835-7610 or call 311 to get help with finding a program and completing the Child Care subsidy application.

How to get help

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Child care vouchers help cover the cost of child care for children 6 weeks to 13 years old. Children with disabilities up to 18 years old are also covered. There are hundreds of home-based and center-based providers that accept child care vouchers across NYC, who offer child care services in safe and positive learning environments.

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Quality Mental Health Care & Substance Abuse Services