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We should improve the usage of clarasys best practices (e.g. Not always people use scenarios to approach the client work).
- Define the list of best practices
- Divulge those practices
- Test usage and enforce the usage

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It would be nice to define a training plan and make sure to develop the desired skills. It would be nice to use the base camp to improve and partecipate to training courses

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Project time takes priority and it is difficult to complete the stories.

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Great to see all seats changed in the past months

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We need to increase the number of desks

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busy periods are not a problem anymore

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It is a great option to recognise and reward people

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B: New office does not have private small space for calls with clients

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B: New office does not have private small space for calls with clients

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It is noisy and difficult to use when we have calls with our clients.

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space, location, natural light

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B: We can improve the way we communicate both internally and with our clients - we need to get the most out of Zoom - video sharing, VC room options etc

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B: We can improve the way we communicate both internally and with our clients - we need to get the most out of Zoom - video sharing, VC room options etc

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B: Shame to see there is still a desk shortage after the move

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B: Shame to see there is still a desk shortage after the move

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B: I think we should do a review of our use of BOx internally - is it really the best tool out there as an information hub?

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B: I think we should do a review of our use of BOx internally - is it really the best tool out there as an information hub?

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E.g - no search function??

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W: Great to see Steve Maguire brought in to focus on BD

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W: Great to see Steve Maguire brought in to focus on BD

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W: Salesforce Expo stand was a big milestone for us - reaffirmed we are positioning ourselves well going forwards

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W: Salesforce Expo stand was a big milestone for us - reaffirmed we are positioning ourselves well going forwards

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W: Thank you for now emailing important information (not just on Chatter

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W: Thank you for now emailing important information (not just on Chatter

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W: The new appraisal approach is going to be much better - feedback and objectives should be more regular so quarterly is a great thing

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W: The new appraisal approach is going to be much better - feedback and objectives should be more regular so quarterly is a great thing

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W: Kudos are a great idea - reducing the number of points was a step in the right direction

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W: Kudos are a great idea - reducing the number of points was a step in the right direction

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W: Great to see we listen and react to feedback - retrospectives are working

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W: Great to see we listen and react to feedback - retrospectives are working

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It feels like we (clarasys) are generating more interest from more clients. Less reliance on single accounts.

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It feels like we are regularly setting and falling short of unrealistic expectations RE growth

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It still feels like you have to work very hard to get involved with training especially when on client site and it might be lower down your priority list.

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It is still common practice for people to become isolated when on certain clients - not making the effort / unable to get into the office / socials. Danger of eroding our values and close knit culture

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We don't relate back to / discuss Clarasys strategy very frequently. It doesn't feel like as a company we all know what it is and can be confident everyone is pulling in the same direction

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W - visibility of and involvement with account planning

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W - visibility of and involvement with account planning

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W - the company is communicating more effectively

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W - the company is communicating more effectively

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W - We are clearly successfully maturing our processes

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W - We are clearly successfully maturing our processes

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Contribute to employees feeling valued and invested in. Maintains great culture and relationships.

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Clearer system around capacity

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W: I agree - Kudos is great, and also allows those on different projects to see the successes of others.

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W: I agree - Kudos is great, and also allows those on different projects to see the successes of others.

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B: Clarity on how best to fit in internal work without working loads of extra hours

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B: Clarity on how best to fit in internal work without working loads of extra hours

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Want to get involved but it's hard when full time on project

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B: Making it clearer that anyone in the company can get involved in pro bono (I thought it was only the grads)

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B: Making it clearer that anyone in the company can get involved in pro bono (I thought it was only the grads)

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1/2 day each month - could be better advertised

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B: It's easier to attribute Kudos to people on your project, meaning those on bigger projects have better chance of getting recognised

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B: It's easier to attribute Kudos to people on your project, meaning those on bigger projects have better chance of getting recognised

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W: Kudos is a great performance management tool

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W: Kudos is a great performance management tool

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I think it drives good behaviours

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W: Having pipeline information available to us

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W: Having pipeline information available to us

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B: Sprinter is a clunky way to manage a backlog - there are better, more user-friendly tools available

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B: Sprinter is a clunky way to manage a backlog - there are better, more user-friendly tools available

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What would the team like to know about strategic direction? What would the team like to hear more of?

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On career progression and opportunities, what do you feel has changed and what can we do better?